...CONFLICT MODE Thomas-Kilmann Instrument P R O F I L E A N D I N T E R P R E T I V E R E P OR T Kenneth W. Thomas and Ralph H. Kilmann Prepared for MICHAELS PAT March 19, 2001 PUBLISHED BY CONSULTING PSYCHOLOGISTS PRESS, INC. Copyright 1974, 2001 by Xicom, Incorporated. Xicom, Incorporated is a subsidiary of Consulting Psychologists Press, Inc. All rights reserved. Thomas-Kilmann MICHAELS PAT PAGE 2 OF 10 ........................................................................................Instrument .................................................................................... March 19, 2001 CONFLICT MODE The Five Conflict-Handling Modes The Thomas-Kilmann Conflict Mode Instrument (TKI) is designed to assess an individual’s behavior in conflict situations - that is, situations in which the concerns of two people appear to be incompatible. In such situations, we can describe a person’s behavior along two basic dimensions: (1) assertiveness, the extent to which the individual attempts to satisfy his or her own concerns, and (2) cooperativeness, the extent to which the individual attempts to satisfy the other person’s concerns. These two basic dimensions of behavior can be used to define five specific methods of dealing with conflicts. These five "conflict-handling modes" are shown below. A p S S E R T I V E N E S q S U N A S S E R T I V E A S S E R T I V E COMPETING COLLABORATING COMPROMISING AVOIDING UNCOOPERATIVE ACCOMMODATING ...
Words: 2286 - Pages: 10
...1 Arithmetic Mean...................................................................................... 3 3.2 Arithmetic Mean of grouped data............................................................ 4 3.3 Properties of the mean............................................................................. 5 3.4 Geometric Mean....................................................................................... 6 3.5 Harmonic Mean........................................................................................6 4.0 MODE.........................................................................................................…… 7 4.1 Locating Repeated values........................................................................ 8 4.2 Estimating the Mode by Interpolation..................................................... 8 4.3 Locating the Mode by Graphical method............................................... 9 4.4 Estimating the Mode from the Mean and Median................................... 9 5.0 STANDARD DEVIATION….......................................................................... 10 5.1 Merits of Standard...
Words: 2735 - Pages: 11
...Mean, median, and mode are differing values that furnish information regarding a set of observations. The mean is used when one desires to determine the average value for data ranked in intervals. The median is used to learn the middle of graded information, and the mode is used to summarize non-numeric data. The mean is equal to the amount of all the data in a set divided by the number of values in that set. It is typically used with continuous figures. The result will probably not be one of the values in the data set, but is a representation of all those values. In other words, if I want to find the mean salary at a particular company, I would add together all the salaries and divide by the total number of salaries added: $50,000 + $56,000 + $54,500 = $53,500. The problem with mean figures is they are easily slanted by one figure that stands far above or below the others. In the previous example, if I have three annual salaries of $50,000, $56,000, and $54,500, and then the company president’s salary of $260,000, I will derive an average salary of $105,125. This mean is double the actual salaries of the lower paid workers. In this case it would be more appropriate to find the median salary. To find the median salary in the previous example, we arrange the data according to value: $50,000, $54,500, $56,000, and $260,000 and find the middle which would be $55,250. If I wanted to know the breakdown of salaries in the company, I would use mode. Using this method, I could compile...
Words: 343 - Pages: 2
...CH11 Instruction Sets: Addressing Modes and Formats Software and Hardware interface Addressing Modes • • • • • • • Immediate Direct Indirect Register Register Indirect Displacement (Indexed) Stack • • • • Addressing Pentium and PowerPC Addressing Modes Instruction Formats Pentium and PowerPC Instruction Formats TECH Computer Science CH10 Immediate Addressing Immediate Addressing Diagram • Operand is part of instruction • Operand = address field • e.g. ADD 5 Add 5 to contents of accumulator 5 is operand Instruction Opcode Operand • No memory reference to fetch data • Fast • Limited range Direct Addressing • Address field contains address of operand • Effective address (EA) = address field (A) • e.g. ADD A Add contents of cell A to accumulator Look in memory at address A for operand • Single memory reference to access data Direct Addressing Diagram Instruction Opcode Address A Memory • No additional calculations to work out effective address • Limited address space Operand Indirect Addressing (1) • Memory cell pointed to by address field contains the address of (pointer to) the operand • EA = (A) Look in A, find address (A) and look there for operand • e.g. ADD (A) Add contents of cell pointed to by contents of A to accumulator Indirect Addressing (2) • Large address space • 2n where n = word length • May be nested, multilevel, cascaded e.g. EA = (((A))) f Draw the diagram yourself • Multiple memory accesses to find...
Words: 592 - Pages: 3
...YOUNGME MOON NTT DoCoMo: Marketing i-mode ¿Olvidar mi teléfono en casa? Yo jamás lo Izaria. No puedo imaginarme pasar todo el día sin i-mode. -Takumi Ebina, 16 1 Para Keiic:hi Enoki, Director Gerente del servicio i-nwde de DoCoMo, este tipo de leal- tad era una espada de doble filo. En Febrero de el lanza- miento japonés de i-mode, un servicio de Internet inaláIllbrico a través del teléfono móvil. En ese tiempo, la mayoría de los analistas y miembros de los.medios de comunicación ha- bían redbido la introducción con escepticismo; sólo unoscuaIltos periodistas se habían mo- lestado en acudir a lainauguración del servicio. Ahora, treS años después, muchos de esos mismos expertos se preguntaban si - con más de 30 millones de abonados y un 60% de la participación del mercado de Internet móvil de Japón - podría sostener su abrumador dominio del mercado. Por su parte, Enoki encontró imposible dejar de sonreíriá toda esta ironía. Mientras se recostaba en el respaldar de su sillón y reía entre dientes, EIlokise veía notablemente relaja- do. Cansado quizás/pero sin embargo relajado. Era difídlcreer que este hombre gentil y de hablar suave era lafuerza motora detrás de una de lasorganizac:iones de movimiento más rápido de Japón. Él comentó, "Al hacernos más exitosos, la presión sobre nosotros tam- bién ha incrementado. La pregunta que todos se hacen es si vamos a poder mantener el impulso en forma continua." El Concepto de i-mode En Japón, la penetración del teléfono...
Words: 2999 - Pages: 12
...Addressing Modes The way the operands are chosen during program execution is dependent on the addressing mode of the instructions. The addressing mode specifies a rule for interpreting or modifying the address field of the instruction before the operand is actually referenced. Computers use addressing mode techniques for the purpose of accommodating one or both of the following provisions: 1 Addressing Modes Computers use addressing mode techniques for the purpose of accommodating one or both of the following provisions: 1. 2. to give programming versatility to the user by providing such facilities as pointers to memory, counters for loop control, indexing of data and program relocation. To reduce the number of bits in the addressing field of the instruction. 2 Addressing Modes Immediate Direct Indirect Register Register Indirect Displacement (Indexed) Stack 3 Immediate Addressing Operand is part of instruction Operand = address field e.g. ADD 5 Add 5 to contents of accumulator 5 is operand No memory reference to fetch data Fast Limited range 4 Immediate Addressing Diagram Instruction Opcode Operand 5 Direct Addressing Address field contains address of operand Effective address (EA) = address field (A) e.g. ADD A Add contents of cell A to accumulator Look in memory at address A for operand Single memory reference to access data No additional calculations to work out effective address Limited address space 6 Direct Addressing...
Words: 595 - Pages: 3
...NTT DoCoMo: Marketing i-mode Why was NTT DoCoMo so successful? What is the most critical reason for its success? DoCoMo’s i-mode delivered a service that met the incipient need of a large target group in the market, namely a world wide web-like content service on a mobile phone, and rapid easy messaging; this was the critical driver of its success. Most of their strategic and marketing decisions, such as its choice of content, advertising, pricing, technology and hardware, revolved around appealing to young Japanese customers. Its consistent marketing approach created a service that consumers were previously not able to articulate. The service was a “blue ocean” (Kim & Mauborgne, 2005) - a standalone service that uniquely integrated the most appealing aspects of the internet and mobile communications. The following are the key decisions that supported the success of DoCoMo: Content DoCoMo chose not to control the entire value chain from content to network, but rather involved the work of third-party entrepreneurs to build content. Partners like Bandai (Moon et al., 2002, p.6), Japan’s largest producer of toys and video games, supplied emotionally appealing content for teenagers and young adults. In addition, a centralized and seamless billing structure facilitated payment to content providers by subscribers who valued convenience and who disliked small purchases made with credit cards. This service proved popular; in 2001 around half of i-mode’s customers were subscribing to...
Words: 1069 - Pages: 5
...University of Phoenix Material Rhetorical Modes Quiz Complete the following chart to identify the purpose and structure of the various rhetorical modes used in academic writing. Provide at least two tips for writing each type of rhetorical device. Rhetorical mode Purpose Explain when or why each rhetorical mode is used. Structure Explain what organizational method works best with each rhetorical mode. Tips Provide two tips for writing in each rhetorical mode. Narration Narration is used to tall a story. The best organizational method is to place examples in chronligical order. 1. Focus on a single event and elinate unimportant details. 2. Use reporters questions such as; Who? What? Where? When? Why? And How? Illustration Illustration demonstrates a point using examples. Use examples to make your point in the strongest and clearest way possible. 1. You should use evidence to support your examples. 2. Make sure concepts that readers are already familiar with are not overly explained. Description Description is creating a picture in words for you reader using sensory details. Organize from specific to general – working from details up to the main idea. 1. You should try yo use all five senses. 2. You should use as many details as possible. Classification Classification is dividing topics into smaller subgroups. You can organize by placing items from important to least important. 1. You should divide topics into categories that do not overlap. 2. Always...
Words: 482 - Pages: 2
...Associate Program Material Appendix C Rhetorical Modes Matrix Rhetorical modes are methods for effectively communicating through language and writing. Complete the following chart to identify the purpose and structure of the various rhetorical modes used in academic writing. Provide at least two tips for writing each type of rhetorical device. NOTE: You may not copy and paste anything directly from the textbook or a web site. All information included in this assignment must be written in your own words. Rhetorical Mode | * Purpose – Explain when or why each rhetorical mode is used. | Structure – Identify the organizational method that works best with each rhetorical mode. | Tips – Provide two tips for writing in each rhetorical mode. | Narration | The art of telling stories | Usually a chronological order which events are told in order in which they occurred | 1. A plot summary can help you create a chronological outline. 2. Start with a strong intro hook, your reader into wanting you to continue reading. | Illustration | Demonstrates and support a point through the use of evidence | Order of importance: Arrange ideas according to the significance | 1. Use the evidence that is appropriate to your topic. and your audience.2. Vary phrases of illustration you used, it is critical when trying to keep readers engaged. | Description | To make sure your audience is | | | Classification | | | | Processanalysis | | | | Definition | | | | ...
Words: 251 - Pages: 2
...University of Phoenix Material Rhetorical Modes Matrix Rhetorical modes are various methods for effectively communicating through language and writing. Complete the following chart to identify the purpose and structure of the various rhetorical modes used in academic writing. Provide at least two tips for writing each type of rhetorical device. | |Purpose |Structure |Tips | |Rhetorical mode |Explain when or why each |Explain what organizational method works |Provide two tips for writing | | |rhetorical mode is used. |best with each rhetorical mode. |in each rhetorical mode. | |Narration | | | A plot summary can help you | | |Tells a Story or narrate an event |Most time it is in order, which events are|create a outline. Start with| | |or series of events |told in the order in which they occurred |a strong introduction that | | | | |will make your reader | | | | |interested | |Illustration | | ...
Words: 443 - Pages: 2
...Associate Program Material Appendix C Rhetorical Modes Matrix Rhetorical modes are methods for effectively communicating through language and writing. Complete the following chart to identify the purpose and structure of the various rhetorical modes used in academic writing. Provide at least 2 tips for writing each type of rhetorical device. |Rhetorical Mode |Purpose – Explain when or why |Structure --- Explain what organizational |Provide 2 tips for writing in | | |each rhetorical mode is used. |method that works best with each rhetorical |each rhetorical mode. | | | |mode | | |Narration |For the art of telling stories | |A plot summary can help you | | | |Usually in chronological order, which events |create a chronological | | | |are told in the order in which they ocurred |outline. Start with a strong | | | | |intro to hook your reader into| | | | |wanting to continue reading. | | |Clearly demonstrates and support|Order of importance...
Words: 451 - Pages: 2
...Kyle Schultz Topics in Literature I Professor Murdock 25 April 2012 Narrative Modes Within Perfume: The Story of a Murderer In his novel Perfume: The Story of a Murderer, Patrick Süskind chooses third person narration to tell the story of Jean-Baptiste Grenouille. And though Grenouille is the character at which the story is based upon, we are also taken through the minds and actions of other characters through the unlimited knowledge of an omniscient narrative voice. By seeing and smelling the world through Grenouille’s eyes and nose while at the same time having it told through several characters instead of him alone, we are somewhat left detached from Grenouille from the very beginning, which only enhances the lack of sympathy and makes one’s feeling of horror towards him even more extreme. In other words, by choosing an omniscient third person narrative mode, Süskind’s main goal was to purposefully leave a distance between the reader and main character. Though there are many other reasons for choosing a third person point of view and an omniscient voice to narrate a story like this, nothing is more important than distancing the audience from a character if that character is meant to be evil. This (for the most part) avoids sympathy towards the character and allows readers to see who he is from the outside as well as the inside. Even reading the first line of the novel, “there lived a man who was one of the most gifted and abominable personages” (3: Ch. 1), we are given...
Words: 828 - Pages: 4
...NAME; TAWANDA COURSE; INDUSTRIAL SOCIOLOGY QUESTION; DESCRIBE THE CHANGES IN SOCIAL RELATIONSHIPS AT WORK UNDER DIFFERENT MODES OF PRODUCTION. Social relationships at work have been changing over time under different modes of production. However, the definition of work has been a contested area due to factors like the differentiation and work and labour, work and non-work and work as employment among other factors. Even though Arendt (1958) defines work as activity undertaken with our hands which gives objectivity to the world. Social relations have been changing to meet the demands of the type of mode of production. In broad outline, Marxist theory recognises several distinctive modes of production characteristic of different epochs in human history. Primitive communism is the first mode of production in the Marxist theory. This is described as a traditional type of cooperation which first appeared about two million years ago. During this period relations of production were based on collective ownership of the means of production by individual communes. They used extremely backward productive forces and primitive forces of labour which can also be called collective labour thus social relationships at work were characterised by collective labour. Due to these characteristics there was economic equality among the primitive people and the absence of exploitation of man by other man. These people were independent with...
Words: 1709 - Pages: 7
...Pre-Steps for preparing for FMEA. Step 1: Select a process to evaluate with FMEA. This is where a process to be evaluated with FMEA is carefully selected. When selecting a process, special attention should be paid to the complexity of the process selected. A process that is not so large and complex is preferred to a large and complex process. For example, select ‘prevention of pressure sore’ instead of ‘pressure sore’ as a process to evaluate with FMEA. This is because evaluating pressure will involve causes, prevention, treatment and risks factors. Step 2: Recruit a multidisciplinary team. The team should include everyone that is involved in the process. All team members do not necessarily have to follow the process through the entire analysis. It is possible that a particular team member is only involved in a small, but crucial aspect of the process. For example, in the case of pressure sore, special mattresses in addition to turning and repositioning are needed for effective prevention of pressure sore in bed ridden patients. It will be necessary to have a representative of the vendor supplying mattresses as a part of the team. In this case, the vendor representative may not have to be involved in the entire analysis Step 3: The team meet together to list all the steps involved in the process. This is where every steps of the process is numbered and should be as specific as possible. This is not a rushed through step. It may not be possible for the team to achieve...
Words: 831 - Pages: 4
...An investigation on how the mode of transport affect study, leisure, social activities, and academic performance of undergraduate students Abstract This study seeks to investigate how mode of transport influences the activities of undergraduate students, and whether it impacts their academic performance. The activity patterns of 50 KPTM students are analysed. The respondent profile indicates that slightly more than half are females; between 21-24 years old; and currently pursuing their bachleor degree. In terms of lifestyle, large majority are average and above average financially; with 2 to 4 siblings; using private transport; and exercise irregularly. In terms of study-related activities, their academic performances are self-reported as average and above average; fair and good class attendance; only sometimes or never late for class; and considered to be more focused and attentive by their preferences to seat between the front-middle and the middle-back rows. In terms of time spent (hours per week) on the core activities, on average the students reported to study 20.6 h/week; to have leisure time for 24.6 h/week; social activities for 40.4 h/week; and working 3.4 h/week. The major findings of this study reveal that mode of transport does play an important role in student’s study, leisure, and social activities. The findings indicate that those students with private transport tend to spend slightly less time on self-study (20.4-20.8 h/week) and miss slightly more classes...
Words: 5309 - Pages: 22
