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Monitor Systems

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Monitor administration system

Performance objective

You will demonstrate skills and knowledge required to monitor an administration system.

Assessment description

In this assessment task you will monitor the implementation or operation of an administration system, modify the system as required, communicate modifications, and monitor and address training needs for the system. You will prepare a project report outlining issues and solutions, including required modification and training activities.

You may choose to use the same administrative system you implemented in Assessment Task 1, or a new administrative system agreed with your assessor.

Procedure

1. Following on from Assessment Task 1, or using a new real or simulated business environment agreed with your assessor, monitor a new or revised administration system for usage, security and output.

Develop system performance criteria or use already established criteria to monitor performance for a specific period against:

○ usage guidelines, such as safe and secure procedures for usage, that can be used as a standard for determining whether users are correctly using the system

○ security guidelines; for example, guidelines or rules for use of passwords or confidentiality agreements

○ KPIs, performance metrics and targets for performance of the system; for example, cost and budget variation, number of reports, number of users, or number of errors.

2. Use monitoring and research skills to determine the performance of the administration system and its users, and identify changing needs of the business. Changing needs may include:

○ a change in the purpose or use of the system

○ a change in user requirements

○ a change in size of the system or expansion of the system to cover new areas

○ a

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