...BSBCUS501C Manage Quality Customer Service Assessment 1 – Project: Morning Star Bakery case study Customer service plan 1. Introduction: Morning Star Bakery is a long term established bakery located in Strathfield. Morning Star started with a traditional business model of hot bread shop, which is composed of on-site manufacturing and bread retailing. With over 35 years in the market serving fresh and quality bread to customers. 2. Business Overview: Morning Star Bakery adopted the emerging business model of café bakery and started serving coffee, variety of tea, soft drinks and assorted snacks such as sausage roll, meat pies and croissants. 3. Mission Statement: We provide the fresh and quality bakery to our customer every day. 4. Vision Statement: To be number one in bakery industry in Strathfield. 5. Product Standards Product Standards for Morning Star | | Teas | Coffees | Juices/Smoothies | Description of standard | Variety of teas with premium grade. | Intention all the processes. | Fresh every day and more health. | Category | beverage | beverage | beverage | Pricing (range) | $4 | Small $ 3Large $ 4 | Small $ 6.5Large $ 7.5 | Product Standards for Morning Star | | Buns | Breads | Snacks | Description of standard | Fresh every day. | Fresh every day. | Fresh every day. | Category | Food | Food | Food | Pricing (range) | $1.8-4.00 | $1.30-6.00 | $1.8-4.00 | 6. Customer definition * Internal Customer: An internal...
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...come otra vez. A veces toma una ensalada con salmón, o verduras con carne. Por la tarde juega al fútbol con sus amigos y después toca la guitarra o navega por Internet durante media hora, antes de salir por la noche. A veces va a un restaurante caro con unos amigos o con Victoria, pero también baila en la discoteca hasta las dos de la madrugada. A ¿El texto describe el fin de semana de qué persona famosa? a. Victoria Beckham b. David Beckam c. Thierry Henry B ¿Cómo se dice en español? 1. he has breakfast 2. orange juice 3. his children 4. then 5. wife 6. at twelve o´clock 7. meat 8. in the afternoon 9. his friends 10. during 11. in the evening 12. expensive 13. but 14. the early hours of the morning C Escribe una lista de todos los verbos del texto: [pic] EL PRESENTE Las Personas yo = _________________ tú = _________________ él = _________________ ella = _________________ nosotros = _________________ vosotros = _________________ ellos = _________________ ellas = _________________ Verbos Regulares Cantar Comer Abrir To s___ To e__ To o___ yo cant__ com__ abr__ tú cant__ com__ abr__ él/ella cant__ com__ abr__ nosotros cant__ com__ abr__ vosotros cant__ com__ abr__ ellos/ellas cant__ com__ abr__ ----------------------- desayuna En el...
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...We won the finished that round with 81 points. The next time we go back on we go against Perry Valley. We won again with 86 points and not only did we get a trophy we also get to go to Washington D.C for the championship. After the competition everybody was taking pictures of me and interviewing me, let's just say I did not enjoy it. In the middle of a interview Claire tells them how she’s my best friend but everyone knows thats a lie. Once everyone emptied out of the studio we decided we would stop and get dinner. The next morning my mom walks into my room with a newspaper but once I saw it I was upset. It was a great little paragraph about our school and how we won, but there was just one problem I was the only person in that article there wasn’t even a team picture on it. At school Mr. D tells us that Friday will be quiz team day and the whole school will get pizza and pop. Then he tells us we will practice every day after school and for half a day on Saturday. Since this championship teams get to consist of six people we will take another test and go by the six that get the most points. Before practice I start naming reasons why I don’t think I...
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...birth of Mandy Masters in 1961, the doctor whispered to her mother that she didn’t have to keep her. Mandy was one of over 10,000 babies born globally with a disability caused by the drug Thalidomide. Born without arms, she was given a life expectancy of no more than 19 years; now at age 54, Mandy is starting to feel the painful effects of her life-long compensation for her disability (Cawley, 2013). Thalidomide was originally produced by the German pharmaceutical company Grunenthal, as an anticonvulsant. Early tests showed that the drug was inadequate for this purpose but had sedative properties. The drug was later used as a sleeping pill and prescribed to pregnant women to treat morning sickness. When the damage...
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...Introduction We are undertaking some research into the Indian for formal/office clothing (suits, shirts etc.) Our objective is to study the formal wear industry market in India, analyze the market positioning of Van Heusen and suggest a strategy to improve its market share. Your response will be greatly appreciated and should take only 5-10 minutes to provide. Tell us a little bit about you Age Below 18 18-35 36-55 Above 55 Gender Male Female Occupation Student Working Unemployed What you wear How many formal shirts do you own? 25 How many formal shirts have you bought in past one year? 25 For what occasions would you wear a formal shirt? Going to work Everyday casual wear Social occasions Going to college Other/ Please Specify Rate the source from where you get information. 0 Advertisement 10 20 30 40 50 60 70 80 90 100 Store visibility Online Suggestion by friends Fashion Trends Your view on brands Which of the following brands of formal/office shirts are you aware of? Park Avenue Peter England Van Heusen Allen Solly Arrow John Players Reid & Taylor Reid & Taylor Others (please specify) Which of the following brands of formal/office shirts have you used ? Park Avenue Peter England Van Heusen Allen Solly Arrow John Players Reid & Taylor Others (please specify) Which is your most purchased brand ? Park Avenue Peter England Van Heusen Allen Solly Arrow John Players Reid & Taylor Others...
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...Running Head: EVENT MANAGEMENT Major Event Management [Name of the Writer] [Name of the Institution Major Event Management Introduction The International Fashion Stylist Association is organizing a one day fashion event in London. The goal of the event is to promote creative talents, to stimulate creativity and to create new networking and employment opportunities. The name of the event has been suggested to be "Fashion Fiesta". 8th June, 2013 is the date suggested for the event. Event will feature the fashion related activity in London, a fashion show of the best local emerging designers and a networking dinner. "Fashion Fiesta" will be an invitation-only event and the target audience will consist of major fashion journalists, fashion bloggers, representatives of national fashion schools, famous fashion designers, fashion company managers, fashion entrepreneurs, local opinion leaders and local authorities. This is an event management plan which will include all the major aspects of the event "Fashion Fiesta". It will include the accommodation suggestions for all the guests coming in out of town, transfer plan and the vehicles needed and fashion related activity to be organized during the day on a sign-up basis. The venue of the event will also be looked upon in the report, as well as, the event agenda. An Event Marketing and Communication Plan in order to reach the target audience will also be included. A list of potential sponsors and suppliers...
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...BEGINNING Receptionist: Good afternoon, welcome to the IVORY INN HOTEL. How may I help you?? Guest: I have reservation for today. It’s under the name of Nurul Qurratu Aini Receptionist: Can you please spell that for me, miss? Guest: Sure, N-U-R-U-L-Q-U-R-R-A-T-U-A-I-N-I Receptionist: Yes, MS Qurratu, we’re reserved a double room for you with a view of the ocean for two nights, is that correct? Guest: yes it is. Receptionist: Excellent. We already have your credit card information on file. If you’ll just sign the receipt along the bottom. Please. Guest: Whoa, Five hundred and ninety ringgit a night! Receptionist: yes miss .we is a five star hotel after all Guest : well ,fine I’m here on business anyway .So at least I’m staying on the company’s dime .What’s included in this cost anyway ? Receptionist: A full continental buffet every morning, free airport shuttle service, and use of the hotel’s safe are all included. Guest: so what’s hot included in the price? Receptionist: Well, you will find a mini-bar in your room .Use of it will be charged to your account .Also, the hotel provides room services, at an additional charge of course. Guest: mm, ok, so what room am I in ? Receptionist: Room 487.Here is your key. To get to your room, take the elevator on the right up to the fourth floor. Turn left once you exit the elevator and your room will be on the left hand side. A bell boy will bring your bags up shortly. Guest: great, Thanks Receptionist: should you have any question...
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...The Ritz-Carlton Case Study Few brands attain such a high standard of customer service as the luxury hotel, The Ritz-Carlton. The Ritz-Carlton dates back to the early 20th century and the original Ritz-Carlton Boston, which revolutionized the way US travelers viewed and experienced customer service and luxury in a hotel. The Ritz-Carlton Boston was the first of its kind to provide guests with a private bath in each guest room, fresh flowers throughout the hotel, and an entire staff dressed in formal white tie, black tie, or morning coat attire. In 1983, hotelier Horst Schulze and a four-person development team acquired the rights to the Ritz-Carlton name and created the Ritz-Carlton concept as it is known today: a company-wide concentration on both the personal and functional side of service. The five-star hotel provides impeccable facilities but also takes customer service extremely seriously. Its credo is, “We are Ladies and Gentlemen serving ladies and Gentlemen.” According to the company’s Web site, the Ritz-Carlton “pledge(s) to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience.” The Ritz-Carlton fulfills this promise by providing peccable training for its employees and executing its Three Steps of Service and 12 Service Values. The Three Steps of Service state that employees must use a warm sincere greeting always using the guest’s name, anticipate and fulfill each guest’s needs, and...
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...sea. Being hungry himself, Adrian made his way to the kitchen. His parents always waited for him, breakfast ready and in normal routine. He loved my parents more than anything. Sometimes he’d stay up late at night., wondering what he would do if suddenly they weren't there to greet him in the morning. What if one day he woke up, went to the kitchen, and saw no one? No Dad. No Mom. No little Skye. Just him. All alone. That wasn’t the case today, though. He walked into the kitchen and there they were, already awake, radiant in the morning light that poured in through the perfectly clear glass. His dad had his computer tablet in his arm and was going through files, while his mom was standing at the stove, making pancakes. Little Skye was in her high chair, giggling every time a bubble she made with her mouth popped. Adrian chuckled at the amused baby, then took his own seat, causing his dad to look up from his tablet. "Good morning, Adrian,” his dad said warmly. His voice was ocean deep. It had the calming effect of a gentle tide. His face made a steady transition to his neck, which flowed to his rippling shoulders. His eyes were blue as the ocean and as deep as an abyss. "Good morning," he replied. Adrian wished his voice was as low as his father’s. At eighteen, he was pretty sure his voice was done getting lower, though. "How do you feel, sweetheart?" his mother asked. Her voice was gentle, soft, elegant. Her words came out gracefully. It was like her voice was made for his...
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...Thalidomide’s history is one of the darkest in pharmaceutical history. Today, Thalidomide is still used in the treatment of leprosy and multiple myeloma. Till date Thalidomide’s exact mode of action, essential to its efficacy is unclear and research in the last decade has led to the proposal of 16 possible mechanisms. Details of Thalidomide’s molecular mechanism and its molecular targets can help to reveal analogues lacking the teratogenic effects. This report will particularly focus on some of the recent studies into Thalidomide’s teratogenic mode of action on malignant MM cells; specifically its mode of action on cereblon (CRBN) in MM. Results Studies have revealed that Thalidomide directly binds with CRBN, a protein that forms a complex with E-3 ubiquitin ligase activity along with its binding partners, cullin-4A (CUL4A), DNA-binding protein-1(DBP1) and regulator of cullins-1(ROC1). When Thalidomide binds to CRBN, it is thought that CRBN recruits and binds substrate proteins in this complex resulting in the ubiquitin-proteasome pathway of the proteins, Ikaros (IKZF1) and Aiolos (IKZF3). These transcription factors are essential for B cell, T cell and plasma cell development. Supporting this theory, Thalidomide-resistant MM patient cells were analysed retrospectively. Results showed that patients had suppressed levels of CRBN, and thus suppressed levels of IKF1 and IKF3 in myeloma cells. This reduced patient sensitivity to Thalidomide and Thalidomide resistant cell line under-expressed...
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...Ashley M. Taylor English 102 Professor Catanese “Pining for Parking spots” Its 7:45 Monday morning and you’re on the road to campus and hoping that a parking spot is available. Not only do students face this dilemma, but teachers do as well. Some professors are tardy to classes due to traffic but what about the major traffic that comes with trying to find a parking spot on campus? The morning rush of various professionals during the day is time consuming and everyone seems to have some place to go and they are in a rush to get there. Students who live off-campus have to worry about the possibilities of having to miss a class as a result of no parking on campus. With this ongoing dilemma directly affecting the students and faculty, I propose that USC opens another parking garage on campus to better accommodate these people. If the University of South Carolina were to build at least two new parking garages on campus, I guarantee that the complaints about the lack of parking on campus would decrease, and attendance by students as well as professors would not be directly affected by the strain of parking spots on campus. As a result of construction of the Patterson dormitory, USC housing has the stressful task of trying to find proper housing for the incoming freshman of the fall semester. The dorms normally reserved for upperclassmen such as East, South and West Quad, as well as the horseshoe apartments are now being occupied by freshmen and upperclassmen must scramble...
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..."Eldest Son" By Emmanuil Morari and Cody LaPlant "ELDEST SON" 1 EXT. THICK WOODS - NIGHT FADE IN: A MOUND OF DIRT steadily builds as more piles on. The DOWNPOUR of rain turns it into mud. PULL BACK TO REVEAL: A lone figure diggin a hole in the wet ground. His BLACK LEATHER JACKET drenched from the pelting rain. Each thrust of the SHOVEL becomes more labored than the last. CUT TO BLACK: ANDREW (O.S) It’s my move, I win this time! FADE IN: 2 INT. TOWNHOME - AFTERNOON Through a screen door, enters ANDREW (27) a young man with bright blue eyes. Inside, a modestly furnished townhome. He is greeted with a hug and kiss from his mother, ANN (49). ANN Hey honey. Andrew sets down the large grocery bag on the kitchen counter, throws his BLACK LEATHER JACKET on the chair and rushes over to the sofa. He sits down at a half played CHESS game set out on the coffee table. ANDREW (studying the chess board) I brought some stuff from the shop, Julian told me those steaks are freshA BEAT as Andrew studies the board. ANDREW (CONT’D) -and the boys say hi. (CONTINUED) CONTINUED: 2. ANN You know you don’t have to keep bringing all this food here. ANDREW What are you talking about ma? you and me will devour those, have a nice big party. Invite Mrs. Davis from next door. ANN (putting the food in the fridge) Andrew, Mrs. Davis barely comes out of her place and I’m pretty sure she hasn’t forgotten when you almost set her place on fire. Andrew pantomimes a shocked expression. Ann laughs....
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...long sleeve blue pant suit, paired with a florescent blouse and accessorized with my black shoes and brown leather bag. I kissed my mom goodbye and waited outside the house on the verandah for the sound of the blaring horn from the hired bus to take us to the workplace, a full seventeen miles from home. For the most part, the journey from St. Andrew’s to the parish of St. George’s was a smooth and uneventful ride. I travelled through the main winding mountainous road which took me through the rain forest, with its luscious pine trees. With the windows open, the fresh morning breeze smoothly bathed my face, giving it a refreshing feeling. The scent of the morning glory flowers filled the air with a sweet fragrance, almost like I was seated in a garden not a mini bus. The sound of the inspirational music filled the space in the fully packed bus greeted the air, thus making for a prayerful and reflective morning journey. As I sat there, I felt fully energized and uplifted for the day’s work ahead. The journey ended in the crowded bus...
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...ough draft Working at a fine dining establishments Vs a pub 10 things that fine dining good quality food Fresh local ingredients Full service Greeted and seated by host or hostess Table service Ambience-usually calm and casual Service- attract individuals usually 10% of meal price- paragraph 3 Expensive- paragraph 1 Linens/ tablecloth linens Polished silverware Professional chefs- paragraph 2 More focused on décor 10 things that are focused on causal pub dining Inexpensive- paragraph 1 Use of napkins No table cloths Unpolished silverware Some are less focused on décor Cooks instead of chefs- paragraph 2 Causal dress code Less service- paragraph 3 Tips Contrast Both have different in expenses, causal dining deals with greeting the guest and seating them to there tables by host or hostess and fine dining deal with formal attire dress code. Compare Both payments are made after meals, both restaurants work long hour shifts either the front house or back house. Fine Dining Vs Causal dining comparison outline essay Introducation: Relating it to chefs perspective as a manager The two that will be introduced for fine dining are Gordon Ramsey vs momofuku noodle bar for casual The 3 points that are going to be highlighted in each of the paragraph are: quality of food, fresh local ingredients. Service, and expenses of the restaurants Thesis Paragraph 1:introduces the topic in main point formations, discusses the main points of the ideas...
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...Thalidomide is a drug used as a sedative, and is great use for treating prostate cancer and induction of drowsiness and sleep. Thalidomide had a trade name, which was called contergan. It was first introduced in 1957 by a West German pharmaceutical company called Chemie Grunenthal. In 1957, thalidomide has no information about the side effects, so people used it freely. In 1958, the drug was licensed to other countries, so it was becoming a popular drug in solving morning sickness. By 1961, researchers found a correlation between thalidomide and birth defects in children. Then in 1964, an israeli Professor was interested in the positive side effects of thalidomide. They eventually found that thalidomide has positive effects in treating other diseases, and that when the FDA approved it. Around the same time, scientists discovered the immunomodulatory properties when testing thalidomide with leprosy patients. In 2006, it was discovered that thalidomide is useful in treating Multiple Myeloma. In the past, Thalidomide was used for nausea in pregnant woman, but over time scientists...
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