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Motivation and Performance Management

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Motivation and Performance Management
Tanya Cavaleri
Kristian N. Morales, MBA
BUS322
August 1, 2015

“We find on Glassdoor that a strong leader is often one who has the ability to clearly communicate the vision for the company and who helps employees see how their work connects to the big picture.” (Howard Schultz) Motivation and commitment in the organization play a fundamental part in any business. Establishing an organization based on these components allows the organization to grow and maintain strong employees. Starbucks has been successful at this since first opening their doors. The organization has superior leaders, being extraordinarily motivated and highly committed to their staff.
Leadership and commitment to their staff, Starbucks have gone above and beyond to make sure job satisfaction is number one. In 2014, Starbucks gave its employees the opportunity of a more than generous tuition assistance program called “The College Achievement Plan” (InnovatedPR, 2014) This is just one of the many perks they offer employees for their happy employees = happy customers = happy company. Health insurance is available (after working 240hr in a 3 month period, which is at least 20 hrs a week), commuter programs, vacations and time and a half for working specific holiday. Howard Schultz (Starbucks CEO) says, “We built the Starbucks brand first with our people, not with consumers. Because we believe the best way to meet and exceed the expectations of our customers was to hire and train great people, we invested in employees.” (2007)
The meaning of organizational commitment is: strength of feeling of responsibility that an employee has towards the mission of the organization. Starbucks strong organizational structure continuously adapts to the challenges of its critics and overcomes the

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