...This essay uses motivation theory to explain how Caribbean managers can enhance motivation of their employees. Motivation has three levels of analysis; the individual, group and organization. It’s not only the managers or the organization’s responsibility to motivate their employees, they themselves should be intrinsically motivated to perform well on the job; but one key aspect of being a manager, is being able to accomplish tasks and subsequently the organization’s goals through the efforts of other people. It is generally accepted and proven that motivation is essential in organization but what exactly is motivation? Motivation, specifically in relation to organizational goals, is“the processes that account for an individual’s intensity, direction and persistence of effort toward attaining a goal”(Robbins and Judge: 204).To expound on this definition, it is a series of actions that causes an individual to persistently channel their efforts, with great devotion, in a direction that benefits the organization. For example, a motivated salesman will direct his efforts into meeting or surpassing his sales quota for the week or month, which in turn benefits the company. To understand motivational issues in a culturally diverse workforce, managers need to pay attention to both their people’s cultural values and the fundamental attitudes toward work (Hitt, Black and Porter 2012). Vega-Rosada (2006) and Punnett (2001, 2006) in their respective studies suggest that the colonial heritage...
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...Number#: 412002452 Date: 10/09/2013 With the use of motivation theory discuss how Caribbean managers can enhance the motivation of their employees? Provide relevant examples to illustrate your answer. The purpose of this paper is to exemplify, with the use of motivational theories how Caribbean managers can relate and enhance the motivation of employees. Employees' performance has been proven to have some correlation with their motivation within the workplace. Motivation is defined as the processes that accounts for an individual’s intensity, direction, and persistence of effort toward attaining a goal. Workers can be either negatively or positively motivated. Positive motivation can consist of goals or rewards that would allow for self-actualization. On the other hand, Negative motivation occurs where one undertakes responsibility of a task they do not feel comfortable with. Motivation can be divided into two types; Intrinsic and Extrinsic Motivation. Intrinsic Motivation refers to the individual's motivational stimuli within ones self. He or she formulates the drive to perform a specific task because its results are in accordance with their beliefs or it fulfills a desire and therefore importance is attached, meaning they thrive on the fact they are faced with a challenge to their ability. However, Extrinsic Motivation means that the individual's motivational stimuli affected by outside forces. In other words, the overall...
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...Motivation, the process that account for an individual’s willingness to exert high levels of effort to reach organizational goals, conditioned by the effort’s to satisfy some individual need. Effort, a measure of intensity or drive direction toward organizational goals need personalized reason to exert effort. Motivation works best when individual needs are compatible with organizational goals.” Caribbean managers are no different from any other manager in any other part of the world, whether you are a manager in North or South America, Asia or China; Managers are expected to accomplish their organization’s goals through people as effectively and efficiently as possible. A major factor in attaining the goals of an organization would be the ability of management to motivate employees. It is important to have a motivated staff, when motivated, employee’s efforts can be increased and sustained under the right conditions; employee can be assigned a task and completed that task without constant supervision. Self motivated employees would be vital asset in any organization, by providing a competitive advantage by way of offering suggestions and working to satisfy customers. The development of motivation and its enhancement can be found in a number of motivational theories. These theories can be divided into three categories, Needs, Cognitive and Reinforcement . In the first category of Needs consist of theorist such as Maslow’s Hierarch of needs, Alderfer’s ERG theory,...
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...(line of authority), order, equity, stability of tenure of personnel, initiative and esprit de corps. Author Peter Drucker (1909-2005) later introduced what we call today the ‘new’ principles of management which were similar to that of Henri Feyol. Although there are only five (5) principles set out by Drucker, they are still very quite beneficial in organizations today. These principles of management are: to set objectives, organizing, motivating and communicating, establishing measurements of performance and developing people. We shall focus on these five principles in the first half of this paper. Druker’s first principle states that before any plan can be executed, managers needed to set objectives. In Setting objectives and then measuring whether they are achieved or not helps the Public Sector managers to track the progress of their departments. Management should be capable of deciding what their goals and objectives are. Public sector organizations usually set out objectives from strategic plans which are geared towards performance targets that result in what the organization wants to achieve. Drucker’s second...
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...of the problems facing Patrick Dowd when he began his assignment at WIYCR. He also needed to contend with the lack of motivation amongst the workers of the resort, as well as the communication problems in the entire organization. There was an evident clash of leadership philosophy for the expatriates coming in to manage the resort. The high turnover of expatriates was also a major cultural issue. When Dowd arrived at the resort he was greeted by one of the few motivated workers in the resort. Dave Pickering was a rare motivated employee in a workforce that couldn’t find a reason to do work. Since all the employees were given a raise after a year of work no matter how well or poorly they performed there was no motivation to work (Shay 122). This clashed with the American organizational culture which was high on performance orientation whereas the culture of WIYCR was relatively low performance oriented. Since raises were given on a yearly basis there was no reason for employees to try to advance in a company. The resort would offer opportunities for advancement in the organization but would receive a weak response since no one wanted the added responsibility. Workers in the United States were competitive and strived for advancement. This was another cultural difference Dowd was faced with upon his initial review of the problems at WIYCR. This lack of motivation was one of the biggest problems. Without a motivated workforce there was no way to provide the best hospitality to the...
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...When people think of the Caribbean, for those who have never been they might envision themselves lounging by the crystal clear beaches and soaking up the sun but that is just a small part of what this region has to offer. With a thriving tourism industry more people are experiencing the gems of the Caribbean and to keep that alive, efficient and effective business management within the hospitality industry have helped to make tourism one of the largest revenue generating sectors in the Caribbean. Tourism is the business or industry of providing information, accommodation, transportation and other services to tourists. The Caribbean is a multicultural area of the globe of more than seven thousand islands, set in the pristine waters of the Caribbean sea with a backdrop of lush green vegetation and breathtaking sunsets, making it the world’s biggest cruise ship destination (Mather). Businesses within the industry along with the government have an obligation to put forth the best tourist package that not only invites tourists but also seals their ultimate return to the Caribbean. The way to do so is by the efficient and effective management of those businesses comprising of warm hospitality and service of the best quality to leave a wonderful lasting impression upon the visitor. There are many different businesses within the tourism industry such as hotels, guesthouses, tour guide operations, restaurants and bars, souvenir stores and much more. Hotels are the biggest businesses...
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...To: Board of Directors of Caribbean Brewers, Inc. From: Advisor, Caribbean Brewers, Inc. Subject: Report on the Performance Measurement System for Cost and Quality Control Date: April 17, 2014 Performance Measurement Background Since Gera International purchased a 75 percent share of the brewery, the performance measurement system has changed immensely. Presently, the production personnel can earn a bonus if production costs do not exceed 43% of sales. In the past, the bonus was based on a combination of average total production costs and quality control, which has since been eliminated. This change in performance measurement has also affected JJ’s benefits, eliminating his annual dividend, and decreasing his ownership in the company from 25% to 8%. Cost Control JJ, the production manager, is extremely displeased with the new performance measurement system for a variety of reasons. Regarding costs, the production personnel’s bonus is based on many factors which are out of their control. The production facilities were expanded in 2008 in order to double production capacity. Since the expansion, the plant began producing Gera beer as well. As a deposit cannot be collected on exported Gera beer bottles, all bottling costs are expensed and charged solely to Caribbean Brewers Inc., resulting in a cost increase of over $6.1 million in 2009. Depreciation is also included in determining total production costs as a percentage of sales for bonus purposes. As a result...
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...THE IMPORTANCE OF EFFECTIVE COMMUNICATION IN GUARDIAN LIFE OF THE CARIBBEAN Title Page Name: Kibosha DaCosta Grade: 12A Subject: Management of Business Year of examination: 2010 Teacher: Mrs. Nelson Name of school: St.Mary High School Territory: Jamaica Centre number: 100112 TABLE OF CONTENTS Aims and Objectives 4 Methodology Employed 5-6 The Report: Description 7-13 Analysis and Interpretation 14-21 Conclusion and Recommendations 22 Appendices 22-23 References 24 AIM To find out the importance of effective communication in the business- Guardian Life of the Caribbean and also to acquire the necessary information to complete this research in order to achieve a reasonable grade. OBJECTIVES 1. To analyse the importance of setting business objectives 2. To show how Guardian Life carry out their social responsibilities. 3. To tell the different leadership...
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...& Ragheb, M. G. (1983). Measuring leisure motivation. Journal of Leisure Research, 75(3), 219-228. Beerli, A., & Martin, J. D. (2004). Tourists' characteristics and the perceived image of tourist destinations: A quantitative analysis-A case study of Lanzarote, Spain Tourism Management, 25(5), 623-636. doi: 10.1016/j.tourman.2003.06.004 Cain, S. (2005). Disney effect. Orange County Business Journal, 25(13), 1, 61-62. Hsu, Che Wei (2011). Motivation of people who visit disneyland, Master’s Thesis of behavioral sciences, recreation and tourism, California State University, Long beach Crandall, R. (1980). Motivations for leisure. Journal of Leisure Research, 12(1), 45-54. Crompton, J. L. (1979). Motivations for pleasure vacation. Annals of Tourism Research,6(4), 408-424. doi: 10.1016/0160-7383(79)90004-5 Crompton, J. L., & Mac Kay, S. L. (1997). Motives of visitors attending festival events. Annals of Tourism Research, 24(2), 425-439. doi:10.1016/S0160- 7383(97) 80010-2. Dann, G. M. S. (1977). Anomie, ego-enhancement and tourism. Annals of Tourism Research, 4(4), 184-194. doi: 10.1016/0160-7383(77)90037-8 Dann, G M. S. (1981). Tourism motivation: an appraisal. Annals of Tourism Research, 8(2), 187-219. doi:10.1016/0160-7383(81)90082-7. Fodness, D. (1994). Measuring tourist motivation. Annals of Tourism Research, 21(3), 555-581...
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...CARIBBEAN EXAMINATIONS COUNCIL Caribbean Advanced Proficiency Examination® CAPE® MANAGEMENT OF BUSINESS SYLLABUS Effective for examinations from May-June 2013 CXC A27/U2/13 Published by the Caribbean Examinations Council All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means electronic, photocopying, recording or otherwise without prior permission of the author or publisher. Correspondence related to the syllabus should be addressed to: The Pro-Registrar Caribbean Examinations Council Caenwood Centre 37 Arnold Road, Kingston 5, Jamaica Telephone Number: + 1 (876) 630-5200 Facsimile Number: + 1 (876) 967-4972 E-mail Address: cxcwzo@cxc.org Website: www.cxc.org Copyright © 2013 by Caribbean Examinations Council The Garrison, St Michael BB14038, Barbados CXC A27/U2/13 CXC A24/U2/12 Contents INTRODUCTION .................................................................................................................................. i RATIONALE ......................................................................................................................................... 1 AIMS .................................................................................................................................................. 1 SKILLS AND ABILITIES TO BE ASSESSED .............................................................................................. 2 STRUCTURE...
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...Professional Development: Contemporary Issues Presented by Tsang, Kwong Yuk (Mia) Content Environmental Issues Background Impact: Regulation and requirement International, nation and local regulations Primary challenges RCL response Skills and knowledge required of future managers Personal assessment Conclusion Environmental Issues Air emission Greenhouse gas: CO2 , CH4 ,O3 Air pollution: Sox , NOx , CO, CFCs Generated by diesel engines Global warming and climate change Rising annual temperature Rising sea level Extreme weather (IMO, 2009) Marine Pollution Discharge of waste: solid waste (garbage and plastic), hazardous wastes Discharge of wastewater: graywater, blackwater Ocean acidification:pH values are altering the complex web of systems that allow life to thrive (Copeland, 2008) Background Not concerning the environmental issues in the early 90’s : In 1993, the U.S. Coast Guard caught the Royal Caribbean ship dumping oil off the coast of the Bahamas Other 87 confirmed illegal discharges from cruise ships (Hinckley, 2007) Wake-up call “Regrettably, there have been violations of environmental laws involving cruise lines in the past. These incidents have served as an important wake-up call, causing our industry to redouble its efforts to improve its environmental performance.” (CLIA, 2011) Impact: Regulations and standards International level: International Maritime Organisation...
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...miscommunications or interpretations can take place, i.e. anywhere between the sender, the message, the receiver, feedback, the communication channel, context, and noise. It is within this process where the sender encodes an idea or feeling; verbal, nonverbal or graphical and conveys the message via a communication channel to the receiver where he decodes the message and interprets it to his understanding. The recipient understanding of the message would depict whether the message was understood or distorted which will alternatively affect feedback to the sender. Communication depends on our perception, or how we perceive people, their motives, intentions and this is based on their attitudes, experience, culture, beliefs, needs, backgrounds, motivation, and personal characteristics. For instance, the sender filters his ideas or feelings from experiences or his...
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...compensation are direct payments (wages) and indirect payments (benefits). Non-financial company, recognition, training programmes, decisions etc. involve everything in the work environment that helps increase your self esteem and respect of his teammates (Cascio 2006) Sales force compensation plan is based on statistics and research of the post for a competitive wage mechanism for employees. To structure a fair compensation system and maintain a staff with experience will implement a system of payment in stages: 1. Recent employees up two years, annual salary is $24,000 2 Two to five years, annual wage of $28,000. 3. From five to eight years annual salary of $34,000 4. Eight years or more wage of $38,000 annual. Sales Manager Sales managers will receive a basic salary of $55,000 per year. I was conditional on granting a 3% Commission of sales if the sales target is achieved by quarter and an additional 2% if met the objectives of the year. In addition to base salary will be offered an incentive of commission on sales which would be based on 5% of the total monthly sales, this percentage may vary based on the execution, performance and years of service in the company. Commissions will also be offered by quarterly sales achieved by the sales team, which will be up to 3% depending on the goals assigned to each Department. Among other non-financial benefits will offer: -medical insurance -20 day’s of vacation per...
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...Name of Sales Professional Interviewew 1) What is the Sales Job Title and Description? Nuqleo Regional Sales Manager for Latin America & Caribbean at Accvent, LLC. Oscar works in the information technology industry and specializes on requirement analysis, development of business plans, process flow, business process, and performance measures. 2) What are the top three (3) job responsibilities for the sales person? Training: Oscar travels throughout Latin America and Caribbean not only to meet with clients but to provide the necessary training on products to the staff of 12 sales managers he oversees. Customer Breadth: Oscar utilizes every opportunity to expand his client portfolio. Line Gross Profit: it’s all about how much money you are making the company. Oscar has to keep his team motivated to sell and keep a close eye on the numbers. 3) What is the structure of the compensation for the sales person? Is there an upside opportunity? What are the downsides? Oscar’s compensation is 80-20. His income is $100,000 per year of which 80% ($80,000) of it, is his salary and the remaining 20% (20,000) is similar to a bonus and it is calculated according to his sales performance. The downside is that if he does not meet the bottom line, he won’t get the 20% bonus. Also, he has to travel three weeks out of the month and it’s difficult to balance family time. The upside opportunity is that there is an accelerated compensation, if he exceeds his sales goals where according to the amount...
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...Manager: Lascelles Chin Founder, Chairman and CEO of Lasco Gorup of Companies Lascelles Chin is one of Jamaica’s most respected and distinguished entrepreneurs. Despite being rejected a loan to start his business, he turned to his savings of £175, which he had saved while working as a lab technician. I think he a good manage because he encompasses most of roles of managers that Henry Fayol discussed, Lascelles Chin is a people person, he provides food items for Jamaicans and Caribbean neighbors. Mr. Chin is a manager who supports his staff’s professional and personal development. His accomplishments have provided a great deal of motivation and inspiration for his staff and others. Form owning his first business in 1961, which was named National Trading Company, to date he operates a number of other businesses which includes, Soft Sheen Exotic Farms Limited, Lasco Foods Limited, Lasco Distributors, Lasco Properties, Lasco Financial Services, Lasco Barbados and Summit Development and this is just to name a few. Lascelles Chin clearly defined his goals in terms of what needs to be achieved and the timeline in which this should be achieved. In 2010 three of his Lasco Affiliates recorded increase in revenues. Lasco Manufacturing revenue was 186M, Lasco Financial Services Ltd 11M and Lasco Distributors Ltd 341M. This was achieved within six months, and brought the company’s net profit to 1.43B compared to 1.23B for the previous year. It is through his ability to coordinate...
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