Motivation

Motivation

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CONFIRMING PAGES

CHAPTER

9

Motivating Performance
LEARNING

OUTCOMES

After completing this chapter, you should be able to:
1. Explain the motivation process and the three factors affecting performance.
2. Describe four content motivation theories.
3. Describe two process motivation theories.
4. State how reinforcement is used to increase performance.
5. List the four steps in the model for giving praise.
6. Identify the four parts of the model for writing objectives.
7. Explain the three steps of managing by objectives.
8. State ways to enrich, design, and simplify jobs.
9. Explain possible limitations of using motivation theories outside North America.
10. Define the following 16 key terms (in order of appearance in the chapter):
motivation
performance formula
content motivation theories
needs hierarchy
two-factor theory
manifest needs theory
process motivation theories
expectancy theory

CHAPTER

OUTLINE

The Importance of Motivation
What Is Motivation and Why Is It
Important?
How Motivation Affects Behavior, Human
Relations, and Performance
Copyright © 2008 by The McGraw-Hill Companies. All rights reserved.

equity theory
reinforcement theory
giving praise
objectives
management by objectives (MBO)
job enrichment
job design
job simplification

Content Motivation Theories

Schedules of Reinforcement
Organizational Reinforcement for Getting
Employees to Come to Work and to Be on
Time
Motivation Techniques
Giving Praise

Needs Hierarchy

Objectives and MBO

ERG Theory

Job Enrichment

Two-factor Theory

Job Design

Manifest Needs Theory

Putting the Motivation Theories
Together

How Organizations Meet Employee Needs
Process Motivation Theories

Do Motivation Theories Apply Globally?

Expectancy Theory

Cross-cultural Differences in Motivation

Equity Theory

Deming’s View of North American
Motivation Methods

Reinforcement...

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