Motivation
Motivation
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CHAPTER
9
Motivating Performance
LEARNING
OUTCOMES
After completing this chapter, you should be able to:
1. Explain the motivation process and the three factors affecting performance.
2. Describe four content motivation theories.
3. Describe two process motivation theories.
4. State how reinforcement is used to increase performance.
5. List the four steps in the model for giving praise.
6. Identify the four parts of the model for writing objectives.
7. Explain the three steps of managing by objectives.
8. State ways to enrich, design, and simplify jobs.
9. Explain possible limitations of using motivation theories outside North America.
10. Define the following 16 key terms (in order of appearance in the chapter):
motivation
performance formula
content motivation theories
needs hierarchy
two-factor theory
manifest needs theory
process motivation theories
expectancy theory
CHAPTER
OUTLINE
The Importance of Motivation
What Is Motivation and Why Is It
Important?
How Motivation Affects Behavior, Human
Relations, and Performance
Copyright © 2008 by The McGraw-Hill Companies. All rights reserved.
equity theory
reinforcement theory
giving praise
objectives
management by objectives (MBO)
job enrichment
job design
job simplification
Content Motivation Theories
Schedules of Reinforcement
Organizational Reinforcement for Getting
Employees to Come to Work and to Be on
Time
Motivation Techniques
Giving Praise
Needs Hierarchy
Objectives and MBO
ERG Theory
Job Enrichment
Two-factor Theory
Job Design
Manifest Needs Theory
Putting the Motivation Theories
Together
How Organizations Meet Employee Needs
Process Motivation Theories
Do Motivation Theories Apply Globally?
Expectancy Theory
Cross-cultural Differences in Motivation
Equity Theory
Deming’s View of North American
Motivation Methods
Reinforcement...
