...2011 Mountain Bank A Case Study I. I would recommend that Mountain Bank implement the following competitive strategy for the reasons given: a. Mountain Bank should follow the differentiation strategy. i. Mountain Bank should follow this strategy because few organizations can successfully use the cost leadership strategy. One problem with a cost leadership strategy is usually only one organization can be the lowest-cost provider in any industry. The organization that is often successful at the cost leadership strategy is an organization that has a large share of the market (p. 48). Mountain Bank does not have a large share of the banking market. Mountain Bank is located in the northwest United States. According to current estimates Mountain Bank has about fifty percent of the market for retail banking, about twenty-five percent of consumer lending market, less than ten percent of the real estate and mortgage banking market, and less than five percent of the corporate banking market in its area (p. 69). ii. Another reason that Mountain Bank should follow this strategy is one of the best methods for achieving gains in the real estate banking and corporate banking is cross-selling. Cross-selling occurs when tellers and customer service representatives convince customers with retail accounts to open corporate accounts or to obtain home mortgages from Mountain Bank. Recent studies have found that bank tellers are critical to the success of Mountain Bank. One study...
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...Software Requirements Specification for Mountain Bank Cell Phone App Version 5.0 approved CS455/Techs2ATee May 11, 2015 Table of Contents 1. Introduction 1 1.1 Purpose 1 1.2 Document Conventions 1 1.3 Intended Audience and Reading Suggestions 2 1.4 Project Scope 2 1.5 References 3 2. Overall Description 6 2.1 Product Perspective 6 2.2 Product Features 6 2.3 User Classes and Characteristics 7 2.4 Operating Environment 7 2.5 Design and Implementation Constraints 7 2.6 User Documentation 8 2.7 Assumptions and Dependencies 8 3. System Features 9 3.1 Establish Secure Session 9 3.1.1 Description and Priority 9 3.1.2 Stimulus/Response Sequences 9 3.1.3 Functional Requirements 9 3.1.4 Secure Session Test Script 10 3.2 Login 12 3.2.1 Description and Priority 12 3.2.2 Stimulus/Response Sequences 12 3.2.3 Functional Requirements 12 3.3 View Balances 13 3.3.1 Description and Priority 13 3.3.2 Stimulus/Response Sequences 13 3.3.3 Functional Requirements 13 3.4 View Transaction History 14 3.4.1 Description and Priority 14 3.4.2 Stimulus/Response Sequences 14 3.4.3 Functional Requirements 14 3.5 Transfer Funds 15 3.5.1 Description and Priority 15 3.5.2 Stimulus/Response Sequences 15 3.5.3 Functional Requirements 15 3.5.4 Funds Transfer between Accounts Test Script 16 3.6 Deposit 20 3.6.1 Description and Priority 20 3.6.2 Stimulus/Response Sequence 20 3.6.3 Functional Requirements 20 3.6.4 Successful Deposit Test Script 21 4. External...
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...Mountain Bank Case Daniel De Los Santos Jr. Strayer University Hrm530- Human Resource Management February 23, 2010 Mountain Bank A Case Study I. I would recommend that Mountain Bank implement the following competitive strategy for the reasons given: a. Mountain Bank should follow the Differentiation strategy. i. Mountain Bank should follow this strategy because they can provide a different value in order to offer their current clients other products and services. This strategy focuses on offering value by providing something better than competitors. For example excellent customer service. ii. Another reason that Mountain Bank should follow this strategy is their client and employee relation will improve. Bank tellers are important and by training them in other products, they can offer these products to clients. Having a close relationship with clients is very crucial because they are the ones that are important to any successful business. iii. The last reason that Mountain Bank should follow this strategy because it can help them adapt rapidly to changing customer preferences. Consumers have the tendency to change their mind about their needs and wants and Mountain Bank has to be ready to make the necessary changes to cover those needs and wants. This strategy can help Mountain Bank achieve their goals, which are to increase their markets in real estate and corporate areas. II. Given that...
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...Mountain Bank is an establishment found in the northwest of the United States. There are four areas of business lines used by Mountain Bank they are corporate banking, retail estate and mortgage banking, consumer lending and retail banking (Stewart & Brown, 2009). Consumer lending and retail banking has been the financially beneficial to Mountain Bank as they have 50% and 25% of the market respectively (Stewart & Brown, 2009). However Mountain Bank has not been able to capture the market in the area(s) of real estate & mortgage banking as they have less than 10% of the market. They also have not been able to effectively branch out into the corporate market as they currently capturing less than 5% of the market (Stewart & Brown, 2009). Mountain Bank is attempting to use their high percentage of the retail market and carry it into the real estate & mortgage and corporate markets giving them a better standing against their competitors. I will attempt to create a competitive strategy for Mountain Bank that will strengthen their standing in the areas where they are currently limited. Using the universalistic approach and commitment strategy I will recommend several human resources practices that will be beneficial to their tellers. I will discuss the four human resource strategies that may be implemented within an organization and apply one of the strategies to that of Mountain Bank tellers. Discuss the strategies that Mountain Bank should implement to achieve...
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...Mountain Bank A Case Study I. I would recommend that Mountain Bank implement the following competitive strategy for the reasons given: a. Mountain Bank should follow the Cost leadership strategy and the differentiation strategy. (See pages 47—51) i. Mountain Bank should follow these strategies because a point has been made that competitive business strategy and human resource strategies must work together to ensure high organizational effectiveness (Stewart & Brown, 2009). We must examine more closely the competitive business strategies, which encompass various types of strategies for Mountain Bank. Mountain Bank has chosen the business level strategy, which allows them to compete with other banks that offer the same four areas: corporate banking, retail banking, real estate and mortgage banking, and consumer lending. Within the business level strategy, Mountain Bank can elect to compete with their competitors by implementing these two strategies with certain human resource approaches. ii. Another reason that Mountain Bank should follow this strategy is in order to achieve this competitive advantage in the marketplace, Mountain Bank must utilize both the cost and differentiation strategies, which are known for the positional advantages that describe an organization’s position as a leader. Although differentiation strategy seeks to produce goods and services that are in some manner superior to what is produced by competitors (Stewart & Brown, 2009), and cost leadership...
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...Bus 530 Human Resource Management Mountain Bank Case Professor, Joni Barnard Quiana Echols October 23, 2011 Mountain bank has four major business lines to include retail banking, consumer lending, real-estate, and corporate banking. Right now the company holds fifty percent of the market when it comes to retail banking; however this sector is not very profitable. In consumer lending they hold twenty five percent of the market which is somewhat profitable. The company must tap into the more profitable sectors such as real estate and corporate banking in order to achieve a more profitable banking institution. While they respectfully hold less than ten percent market share in these two sectors, they are counting on cross selling and the sales of their tellers assist them in gaining more market share in these two areas. 1. Discuss the strategies that Mountain Bank should implement to achieve a competitive advantage in the marketplace. A competitive advantage exists according to, Quickmba.com, when a firm is able to deliver the same benefits as competitors but at a lower cost or deliver benefits that exceed those of competing products. Thus having a completive advantage enables the firm to create superior value for its customers and superior profits for itself. Strategy is defined as coordinated choices and actions that provide direction for people and organizations Stewart &Brown (2009). According to Stewart & Brown (2009) a competitive business strategy focuses on...
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...Mountain Bank 1. Discuss the strategies that Mountain Bank should implement to achieve a competitive advantage in the marketplace. Changes are occurring in all organizations. Mountain Bank is no exception. Mountain Bank has a strong presence in retail banking and limited presence in the consumer lending, real estate and mortgage banking, and corporate banking lines. It is recognized that corporate banking is profitable. Since Mountain Bank has such a small presence in the corporate banking market, it has to position itself to communicate this business line to a new audience. To achieve a competitive advantage in the marketplace, Mountain Bank should implement the differentiation strategy. Mountain Bank will set itself apart from its competitors by offering a unique twist to its services. It may offer an added benefit to its customers who are already receiving the basic services. The employees at Mountain Bank hold the key to achieving the competitive edge. Mountain Bank’s employees would hold an advantage over their competitors as they tend to be cordial and highly skilled which makes customers feel trusting. A personal greeting such as “Good morning, Mr./Mrs. Jones” from the bank employees when customers enter for services would be a tremendous plus for the bank. Along with that greeting, employees would make the customers aware of the availability of the new services that the bank now offers and they are not yet taking advantage of. 2. Describe the types of practices...
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...Mountain Bank 1. What competitive business strategy do you recommend for Mountain Bank? I would probably recommend the differentiation business strategy due to the following: a. retail banking b. consumer lending c. real estate & mortgage banking d. corporate banking e. customer service In this case Mountain Bank they should focus on the contingency approach, which would lead to innovation, quality enhancement and career development. Mountain Bank already has a big share of the retail banking market and building on the competitive advantage they can increase on the other aspects of the banking business to move the business at least 75 % in the market. Secondly, they can leverage customers in retail banking to more profitable real estate and corporate business lines which would increase profits. 2. Based on the universalistic approach and commitment strategy, what types of human resource practices do you recommend for Mountain Bank with respect to its tellers? Mountain Bank should be using the customers’ experiences with tellers as the single most important driver of customer satisfaction, I am recommending they follow several types of human resource practices in job tasks such as empowerment, communication, training, compensation, and staffing areas: broad job responsibilities, meaningful tasks, high levels of responsibility, building employee confidence, encouraging suggestions, extensive new employee training, formal training for everyone, pay for performance...
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...Running head: MOUNTAIN BANK Mountain Bank Case I. I would recommend that Mountain Bank implement the following competitive strategy for the reasons given: a. Mountain Bank should follow the Differentiation strategy. i. Mountain Bank should follow this strategy because they can provide a different value in order to offer their current clients other products and services. This strategy focuses on offering value by presenting something better their competitors such as excellent customer service and incentives for them. ii. Another reason that Mountain Bank should follow this strategy is their client and employee relation will defiantly improve. Bank tellers are important and by training them in other products, they can offer these products to clients. Having a close relationship with clients is very crucial because they are the ones that are important to any successful business. iii. The last reason that Mountain Bank should follow this strategy because it can help them adapt rapidly to changing customer preferences. Consumers have the tendency to change their mind about their needs and wants and Mountain Bank has to be ready to make the necessary changes to cover those needs and wants. This type of strategy can help Mountain Bank achieve their goals, which are to increase their markets in real estate and corporate areas. II. Given that Mountain Bank will pursue the universalistic approach and commitment...
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...1. Discuss the strategies that Mountain Bank should implement to achieve a competitive advantage in the marketplace. For Mountain Bank to achieve a competitive advantage over the other local banks in the Northwest region of the United States, they need to introduce both a corporate level and business level strategy. First it start with the big boss or CEO, to decide in what direction it will be sending the company’s four business units. The most critical strategy that needs to be implemented is business level strategy. “[This] concerns how the organization will compete with other companies that provide similar goods and services.” (48) In the Case Study it states that Mountain Bank has four business lines which include retail banking, lending, real estate/mortgage banking and corporate banking. For Mountain Bank to gain the advantage against its competitors each business line needs to have its own strategy that clearly defines what is to be expected from each employee and what is to be provided to each customer. Mountain Bank should implement the cost leadership strategy where the most efficient and cost effective way of business is produced. In this day and time money is a rare commodity that many people are not making enough of and are not ready and willing to part with it often. While taking this into consideration, it is understood that Mountain Bank will be able to take advantage of the tough economic times. Mountain Bank needs to come up with ideas just like Southwest...
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...1. Discuss the strategies that Mountain Bank should implement to achieve a competitive advantage in the marketplace. Changes are occurring in all organizations. Mountain Bank is no exception. Mountain Bank has a strong presence in retail banking and limited presence in the consumer lending, real estate and mortgage banking, and corporate banking lines. It is recognized that corporate banking is profitable. Since Mountain Bank has such a small presence in the corporate banking market, it has to position itself to communicate this business line to a new audience. To achieve a competitive advantage in the marketplace, Mountain Bank should implement the differentiation strategy. Mountain Bank will set itself apart from its competitors by offering a unique twist to its services. It may offer an added benefit to its customers who are already receiving the basic services. The employees at Mountain Bank hold the key to achieving the competitive edge. Mountain Bank’s employees would hold an advantage over their competitors as they tend to be cordial and highly skilled which makes customers feel trusting. A personal greeting such as “Good morning, Mr./Mrs. Jones” from the bank employees when customers enter for services would be a tremendous plus for the bank. Along with that greeting, employees would make the customers aware of the availability of the new services that the bank now offers and they are not yet taking advantage of. 2. Describe the types of practices a human...
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...Mountain Bank Case Study Assignment One Aisha Peake HRM 530 Dr. Reeley Strayer University January 15, 2012 1. What competitive business strategy do you recommend for Mountain Bank? Retail banking is the branch of banking that includes checking and savings accounts. These are what most people associate with banking. Mountain Bank holds about 50 percent of the retail portion of the banking industry. According to recent studies conducted, Mountain Bank's tellers are an essential part of this success. This is mainly due to the fact that bank teller's are the only part of the banking system that the general public sees. For a banking customer, the experience with a teller can make or break the decision to switch banks. To ensure that they continue to hold such a large portion of the retail banking industry, Mountain Bank will need to develop a business-level competitive strategy. "Business level strategies detail actions taken to provide value to customers and gain a competitive advantage by exploiting core competencies in specific, individual product or service markets. Business-level strategy is concerned with a firm's position in an industry, relative to competitors" (Azriel, 1999). This strategy is favored over a corporate-level strategy because it will focus on how Mountain Bank will compete with other banks offering the same services. Of the two main business level strategies, the differentiation strategy is what Mountain Bank should implement....
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...Mountain Bank Strategic Human Resource Management 1/23/2012 Introduction In this case, it will be discussed how a company should incorporate business and human resource related strategies to achieve the highest level of competitive advantage and overall highest profitability amongst its competition. Discuss the strategies that Mountain Bank should implement to achieve a competitive advantage in the marketplace. Mountain Bank should implement a variety of different strategies to achieve competitive advantage in the market place. Mountain Bank is active in many different business lines within the northwest United States. “Traditionally, Mountain Bank has had a strong presence in the retail banking line, with only a limited present in the other lines” (Stewart, G., & Brown, K. (2008). Human resource management: 2010 custom edition (1st ed.). Hoboken, NJ: John Wiley & Sons.p.69, para.2). The company also about 50 percent of retail accounts, 25 percent of consumer lending accounts, 10 percent of real estate and mortgage banking, and less than 5 percent of corporate banking within the area (p.69, para.2). With this company owning at least half of the retail accounts in comparison to their competition, there is an evident reason that majority of the neighborhood chooses to use this bank for this specific resource. It would be in the best interest of Mountain Bank to use the corporate level strategy to emphasize the great products it offers while reminding clients...
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...present value. Payback determines the length of time for an investment to return its original cost (1). Using the assumptions stated below the payback of the Jiminy Nick wind turbine with a cost of about $3.3 million would return the investment in about four years time. Net present value summarizes the initial cost of an investment, the estimated annual cash flows, and expected salvage value, taking into account the time value of money (1). A NPV calculation for the scenario SED is reviewing equals $7,697,286 minus the investment costs of $3,318,000 totaling $4,379,286. The capital budgeting analysis reflects the assumptions stated in the case scenario that the initial investment cost and installation of the wind turbine is $3,900,000 and there is a grant available from the Renewable Energy Trust Fund in the amount of $582,000. A bank loan of $3,300,000 at 7.3% will be obtained leaving an $18,000 difference. The turbine will follow MACRS double-declining balance depreciation schedule for a period of five years including half-year depreciation in the first and last recovery years. Jiminy Peak has an income tax rate of 40%. The company has sufficient taxable income to benefit from any deductions and credits available, and the after-tax weighted average cost of capital of 6%. The turbine’s useful life is 25 years with no terminal disposal value. There will be $100,000 net cash inflow from extended operations and it is referring to after-tax profit, and the $75,000 cost and $166...
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...Case Who is suing whom? What is the cause of action? What is being claimed? Who won? Urzi V. Board of Education for the Borough of North York (Icy Sidewalk Case) Parent suing the school board Fall at the schoolyard led to a injury in the knee; fell in Europe leading to a hip fracture from a weak knee Claiming recovering for damages sustained in her second fall Plaintiff aka the Parent Hedley Byrne & Co Ltd. V. Heller and Partners Ltd. (Bank case) Investor (3rd Party – Adv. Co) suing Bank Advertiser wanted to make sure that Easipower was suitable for investing in so ask Bank if they could determine if they were reliable and trustworthy for an amount of $100,000 per annum Claiming recover of the money loss when Easipower went into Liquidation ($17,000) Plaintiff aka Hedley Byrne the advertising company Dixon V. Deacon (Auditor case) Shareholder suing the auditors Dixon purchased shares off of another individual in the company known as NBS based on parts of the audited financial statements Money loss in investment of NBS Defendant aka Deacon. Case was dismissed Hagerman V. City of Niagara Falls Et Al (Hockey case) Resident suing the City At a hockey game, sitting behind the goalie, a net is up for pucks that fly over the board, during the game a puck flies over the board and over the netting used to catch the pucks. At point in time...
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