Abstract
Platinum Cash and Carry is owned and operated by Mr Thraq Shah since 2009. They have come a long way since then and have truly built a reputable name for themselves in the retail/wholesale industry. Its target market includes Small business owners, Vendors, Hawkers, General public. Overall it has a wide target market as they strive to serve any consumers who require goods for re-sale or basic daily use.
The main goal was mainly to reach maximum Customer satisfaction, by means of quicker service at the till, or easy and quick access to pricing of goods and many more. The further goals were such as space requirement planning and find methods in which will increase the profits of the business.
The approach that was followed was to speak to customers and get feedback on their satisfaction and suggestion of regions that need improvement. For space requirements I used techniques learned in Facility Planning (BFB).
My findings and results from the analysing was that there was still room for improvement in the till area, checking out point, space planning and warehouse utilisation. This could improve the profits of the business.

Index

Heading Page No.
Introduction 3
Contents 3
Personal management 3
Setbacks noticed while working 4
Conclusion 11
Reference 13

FIGURE 1 NO LABELLING 8
FIGURE 1 NO LABELLING 8
FIGURE 2 GOODS ALL MIXED UP. 8
FIGURE 3 GOODS NOT LABELLED 8
FIGURE 4 HOLSUM AND COKE AND RAMA ALL PLACED DOWN. 9
FIGURE 5 GOODS KEPT UNDER THE SHELF. 9
FIGURE 6 NO LABELLING. 9
FIGURE 7 ALL GOLD SAUCE LEFT UNDER THE SHELF. 10
FIGURE 8 GOODS NOT RE PACKED BY WORKERS. 10
FIGURE 9 DAMAGED GOODS FOR ONE DAY. 10
FIGURE 10 DAMAGING GOODS BY FORKLIFT 11
FIGURE 11 WORKERS NOT PACKING GOODS PROPERLY AND TAKING CARE OF. 11
FIGURE 12 RAMA BUTTER LEFT CARELESSLY AND NOT