BTEC HIGHER NATIONAL DIPLOMA ASSIGNMENT

Institute Name : City of London College Unit Name : Managing Human Resources Credit Value : 15 credits
Assignment Title : Mercer

Submission Date :

Lecturer : Nadine Gibson

Learning Outcomes:

LO 1 Understand the different Perspectives of Human Resource Management
LO 2 Understand the ways of developing flexibility in the workplace.
LO 3 Understand the impact of equal opportunities in the workplace LO4 Understand approaches to human resources practice in organisations

Case Study – Mercer

Mercer is a medium sized, family run UK manufacturer, located in the Midlands. The company was established in 1980 and focus predominantly on the UK market. The company originally employed 25 staff, most of which were family members. Over the last 30 years the organisation has grown significantly and the company is looking to expand its operations outside of the UK, particularly in Europe. Mercer currently employ 125 workers, 100 of which work on the factory floor including line managers and the reminder accounted for several administrative post including marketing and sales. Traditionally, employee issues such as recruitment and the management of employee disputes were dealt with by on an ad hoc basis by a senior manager. The system has placed signification strain and stress on both the employees and management.

The growth of Mercer has led to changes the business structure and the work patterns of the company. In addition, a steady increase in staff numbers and changes in UK regulations has recently led Mercer to establishing a Human Resource Department to deal with the management of its employees. The HR department will deal with issues such recruitment, remuneration, employee welfare, conflict management and performance management. In addition, the HR