...Generational differences in work values: A study of hospitality management. Evgeny Strokov Glion Institute of Higher Education, Switzerland Success Strategies for the Hospitality and Service Industries (MGMT - M900 - 201360 - 1) Wednesday, 12 June 2013 Word Count: 1519 ------------------------------------------------- ------------------------------------------------- Statement of Authorship ------------------------------------------------- ------------------------------------------------- I certify that this assignment is my own work and contains no material which has been accepted for the award of any degree or diploma in any institute, college or university. Moreover, to the best of my knowledge and belief, it contains no material previously published or written by another person, except where due reference is made in the text of the work. I also understand that under no circumstances should any part of this assignment be published, including on the internet, or publicly displayed without receiving written permission from the University. ------------------------------------------------- ------------------------------------------------- Signed ------------------------------------------------- ------------------------------------------------- Student number E00032823 Name: Evgeny Strokov ------------------------------------------------- * Generational differences in work values This essay is based on the extensive...
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...University of Phoenix Material Rhetorical Modes Matrix Rhetorical modes are various methods for effectively communicating through language and writing. Complete the following chart to identify the purpose and structure of the various rhetorical modes used in academic writing. Provide at least two tips for writing each type of rhetorical device. | |Purpose |Structure |Tips | |Rhetorical mode |Explain when or why each |Explain what organizational method works |Provide two tips for writing | | |rhetorical mode is used. |best with each rhetorical mode. |in each rhetorical mode. | |Narration |The purpose of narrative writing |Using Chronological Order. The order in |Writing a Factual Story- based| | |is to tell stories. When you tell |which events unfold, from first to last. |on, and tries to be faithful | | |a story to a friend or family | |in, actual events as they | | |member about an event or incident.| |unfold in real life. | | | | |Writing a Fictional Story- a | | | | ...
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...CHAPTER 1: OPERATIONS AND PRODUCTIVITY TRUE/FALSE 1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. True (Global company profile, easy) 2. The production process at Hard Rock Café is limited to meal preparation and serving customers. False (Global company profile, easy) 3. All organizations, including service firms such as banks and hospitals, have a production function. True (What is operations management? moderate) 4. Operations management is the set of activities that create value in the form of goods and services by transforming inputs into outputs. True (What is operations management? easy) 5. An example of a "hidden" production function is money transfers at banks. True (What is operations management? moderate) 6. One reason to study operations management is to learn how people organize themselves for productive enterprise. True (Why study OM, easy) 7. The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function. True (What operations managers do, easy) 8. "How much inventory of this item should we have?" is within the critical decision area of managing quality. False (What operations managers do, easy) 9. In order to have a career in operations management, one must have a degree in statistics or quantitative methods. False (What operations...
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... True (What is operations management? easy) 3. The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function. True (What operations managers do, easy) 4. "How much inventory of this item should we have?" is within the critical decision area of managing quality. False (What operations managers do, easy) 5. Customer interaction is often high for manufacturing processes, but low for services. False (Operations in the service sector, moderate) 6. One reason for global operations is to gain improvements in the supply chain. True (A global view of operations, moderate) {AACSB: Multiculture and Diversity} 7. A product will always be in the same stage of its product life cycle regardless of the country. False (A global view of operations, moderate) {AACSB: Multiculture and Diversity} 8. Boeing’s development of the 787 Dreamliner is an example of a company obtaining a competitive advantage via product differentiation/innovation. True (Global company profile, easy) 9. An organization's strategy is its purpose or rationale for an organization's existence. False (Developing missions and strategies, easy) 10. Low-cost leadership is the ability to distinguish the offerings of the organization in any way that the customer perceives as adding value. False (Ten strategic decision of OM, moderate) 1 II. MULTIPLE CHOICES (please identify the letter of the choice that best...
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...OPERATIONS MANAGEMENT TESTBANK CHAPTER 1: Introduction to Operations Management TRUE /FALSE 1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. True (Global company profile, easy) 2. The production process at Hard Rock Café is limited to meal preparation and serving customers. False (Global company profile, easy) 3. All organizations, including service firms such as banks and hospitals, have a production function. True (What is operations management? moderate) 4. Operations management is the set of activities that create value in the form of goods and services by transforming inputs into outputs. True (What is operations management? easy) 5. An example of a "hidden" production function is money transfers at banks. True (What is operations management? moderate) 6. One reason to study operations management is to learn how people organize themselves for productive enterprise. True (Why study OM, easy) 7. The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function. True (What operations managers do, easy) 8. "How much inventory of this item should we have?" is within the critical decision area of managing quality. False (What operations managers do, easy) 9. In order to have a career in operations management, one must have a degree in statistics or quantitative methods. False (What operations managers do, easy)...
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...New England Colonies - Consists of Massachusetts, Rhode Island, Connecticut, and New Hampshire. New England's society Well-off families owned best land; inequality was God's will. They were really religious. Religion determines social structure and maintained social order in a community where church and state closely related. New England's economy: Made money by fishing and building ships. Middle Colonies - Includes New York, Pennsylvania, New Jersey,and Delaware. The Middle Colonies' society was multiculture and very diverse. People from many parts of Europe and Africa lived in the Middle Colonies. The population was culturally, linguistically, and spiritually diverse. In the Middle Colonies Social Life People attended dances, plays, social...
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...their fare share of responsibility! EU states must simply stop acting as if the refugee crisis on the Mediterranean is a sole responsibility of Europe´s littoral countries. If the refugee crisis was just a question of money it would probably have been easier to solve, but it is not. It´s rather a question of overcoming anti-refugee policies and right-wing populism. Taking in large influxes of refugees also requires accepting the fact that these people might bring changes to a nation´s identity as well as culture. That is of course often very positive as refugees have normally had very positive influences on their host countries by for instance improving everthing from their foods to scientific discoveries. But on the other hand this multiculture...
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...I. What is a concept? a. A building block of a theory, can be a few of them, b. abstract ideas that cannot be visualized. Such as pain or coping or social support. You can have an idea in your mind of what these are but you cant actually touch any of these. Can you touch social support? You can probably touch a part of your body that may feel some sense of pain but the actual concept itself cannot be touched. c. Tend to be universal which means they apply equally to everything related. d. Concepts tend to be the basic elements of propositions (or statements that result from reason). If you remember geometry they had the proposition they had the “if A equaled B and B equaled C.Does A equal C.” That is the idea of what propositions are and they take concepts and build on them to create these statements to help define whatever we are discussing such as theory, research study. e. Help to integrate unrelated phenomena into a hypothesis which creates research. Critical to have very defined concepts and the concepts needed to be created into hypothesis so that you had something to study. That is critical when we discuss concepts and research i. Phenomenon is any even that can be experiences via senses, it is observable and can be seen. ii. Proposition: closed sentence or statement 1. Like geometry: If A=B and B=C, then A=C 2. Tend to be true or false 3. Content of beliefs and or assertions...
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...of mind to represent, warrant and admire the behaviour what individual retain themselves in being. ( Fanon, F., 1968, p.155). Culture can be good or bad. A great culture can change a person’s life. Therefore it is very important for us. This article shows that in the different way to explain culture shock. In my case, however, I experienced culture shock when I came to Australia for the first time. By globalization, people who live with considerable cultures, such as faith, behaviour and law, they become to a style of culture shock. (Wilson .S.L., 2011).It is indicated that nowadays many countries consist of all kinds of culture. Because develop culture, it comes confusing, many times we do not know what is right or wrong. However, multiculture also can help us, learning good behaviour from other country’s culture. First, let me talk about transport. There is very good impression on bus drivers. Every morning, without my own car, I had to go to school by bus, sometimes when I awoke up, I felt very terrible. While I got on a bus, I saw bus driver showing me a big smile and saying hello. Politely, I also answered hello with smile, before I get...
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...What does multiculturalism mean; it is acceptance or promotion of multiple ethnic cultures, applied to the demographic make-up of a specific place. (en.wikipedia.org). How I would incorporate activities that would support a multicultural class room, well for one I would take a map of the world and pin it up to one wall of my class room. Take pictures of everyone in the class and put the pictures and their names on the side of the map and run a string to the place where they are from. This way everyone can see exactly where they are from and how far they traveled to get here. After looking on where everyone came from I would sit aside one day where students can bring food from their culture and clothes, music or even talk about their traditions and there history about where they came from. This way they can taste the foods that they eat and listen to the different sounds of music and hear about how the students talk about their traditions, by doing this the students can understand a little about their culture and why they are different. Another group activity, I would do is watch movies in different languages, but have the words subtitled in English, this way it would require them to watch closely and then give them a quiz after the movie was over. Then have the students say hello in different languages just to see how many different languages they can say hello in. Another activity would be to have them write something about themselves and the...
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...A Quest for Being: Analysing the obstacles Frederick Douglass had to overcome to establish an autonomously emancipated and intelligible African American identity in his autobiographical writing Table of Contents 1. Douglass' Conflict - "Double Consciousness" 2. Factual Inconsistencies in the Crafting Process of African American Identity 2.1. Douglass' Silences on the World beyond the US 2.2. Contradictions in Douglass' Autobiographies 3. The Challenge of Establishing Douglass' Intended African American Identity 3.1. The Contented Slave 3.2. Slave Laws and Types of Mankind 3.3. Heteronomous Submission vs. Autonomous Emancipation 4. An Intelligible Paragon of African American Identity Written Outline Frederick Douglass, though encountering various obstacles, "went from being not even considered fully human according to US law to representing the US government" (Nwankwo 146) in Haiti as consul. His autobiographical writing is considered to be a paramount example of the southern slave's "quest for being" (Baker 34), however, in regard to W.E.B. Du Bois' conception of "double consciousness", Douglass, in his autobiographies, is virtually silent on the Black world beyond the United States to be able to emancipate African Americans, which he characterized as "a nation, in the midst of a nation which disowns them" (Dixon 251), on US soil. To gain a better understanding of Douglass arguments about Black identity in the United States, these silences on the...
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...Modern Management & Cultural Intelligence Today is the global village prospering with globalisation. During this interactive communication age, it is critical for administrative managers to understand and accept a diversity of cultures and traditions for all the stake holders of different areas: staff, consumers, partners, rivals and local administration authority, as modern management concept. Utilizing cultural intelligence delicately can assist exploring endless resources, hidden in the social communication of the sophisticated nature of business. As every individual is inherited with different education, experiences and culture, accompanied by advantages and divergence, it is only necessary to properly manage them. Leaders should prompt to achieve the target goal by means of global cultures based on modern management capacity as well as religion, social customs: innovative management models based on integration of diverse culture: and adjusting existing practising principles with varied culture. Even though the development of all these approaches are some of the characteristics of each manager reflecting mutual understanding, inspiration and innovation, most of them heavily rely on the cultural quotient. In brief, beliefs, values, perceptions, expectations, attitudes and assumptions derived from IQ and EQ are on the other hand, getting along with Cultural Intelligence occurred in his or her social environment of regional, national, economic and livelihood. In general...
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...against a policy of “assimilation,” saying it would mean destroying a culture. Integration and identity of the third generation of Turkish immigrants are complex problems. These two issues are causing problems. If the young Turkish generation is not able to build their own identity, they will not be able to integrate themselves either in the mainstream society. Learning the language is the key factor of integration. However, a direct integration of Turks in Germany might be not enough; even impossible at the time because of the existing prejudices and xenophobia from the Germans. Germans should also learn how to live in a multicultural society. Similar debates are related to the term “multicultural society”. While the German neologism “multiculture” has been used in a normative sense by supporters of unrestricted immigration, it has been denounced in other political circles as reflecting a naive approach to society and culture. In recent years, Politicians and intellectuals have argued that approaches of multiculturalism have lead in a dead end. BIBLIOGRAPHY • Roemer, J., W. Lee and K. Van der Staeten, (2007). Racism, xenophobia, and distribution: Multi-issue politics in advanced democracies, Harvard Univ. Press • Bolaffi, Guido. (2003) Dictionary of race, ethnicity and culture. SAGE Publications Ltd., Pp. 332. • Şen, Faruk (2002), Forty years Later: Turkish Immigrants in Germany, Retrieved from http://www.tusiad.us on Oct 30th, 2014 • Gogolin, Ingrid. (2002) Linguistic...
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...Situation Analysis Susan Majetti, the new manager of CBC Radio Toronto, who had been hired in the spring 2001 with her team she redeveloped the public broadcaster’s programs to be more reflective of contemporary Toronto. Audience response was immediate after the changing program were rolled out on the CBC’ local airwaves in September 2002. Susan had to face criticism, her changing was criticized by press also. Marjett’s team disheartened when the Bureau of Broadcast measurement ratings were released cause the audience had dropped. As the regional director of CBC Radio for 99.1 she recently appointed and which covered Toronto and Southern Ontario. She started her career at her student life when she was at Ryerson University. She also worked at Halifax, a private radio, CBC Winnipeg, New Brunswick etc. Her system of work on community and community connection. Marjetti aired an award documentary which produced for CBC in Halifax on some black people were being barred from a number of Halifax bars and nightclubs and Marjetti’s that show would go from the number five spot to tie for the number one spot in the market. She had produced a live-to-air full-network concert in celebration of National Aborginal Day, when she worked at Winnipeg that broadcast went on to be honored for excellence in public service by the International Gabriel Awards for ‘uplifting the human spirit’. Under the head of National Radio News Marjetti landed as the Toronto program manager at CBC Radio, who was also...
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...Which of the following are the primary functions of all organizations? a. operations, marketing, and human resources b. marketing, human resources, and finance/accounting c. sales, quality control, and operations d. marketing, operations, and finance/accounting e. research and development, finance/accounting, and purchasing d (Organizing to produce goods and services, moderate) Budgeting, paying the bills, and collection of funds are activities associated with the a. management function b. control function c. finance/accounting function d. production/operations function e. staffing function c (Organizing to produce goods and services, moderate) Which of the following would not be an operations function in a fast-food restaurant? a. advertising and promotion b. designing the layout of the facility c. maintaining equipment d. making hamburgers and fries e. purchasing ingredients a (Organizing to produce goods and services, moderate) The marketing function's main concern is with a. producing goods or providing services b. procuring materials, supplies, and equipment c. building and maintaining a positive image d. generating the demand for the organization's products or services e. securing monetary resources d (Organizing to produce goods and services, moderate Reasons to study Operations Management include a. studying why people organize themselves for free enterprise b. knowing how goods and services are consumed c. understanding what human resource...
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