...Research in Higher Education, Vol. 48, No. 2, March 2007 (Ó 2006) DOI: 10.1007/s11162-006-9042-3 EXAMINING HERZBERG’S THEORY: Improving Job Satisfaction among Non-Academic Employees at a University Ryan E. Smerek*,† and Marvin Peterson† ................................................................................................ ................................................................................................ This study reports the results of a survey of 2700 employees in business operations at a large public, research university. The analysis tests Herzberg et al.’s (1959) well-known, duality theory of motivators and hygiene factors and the impact of personal characteristics and job characteristics on perceptions of the work environment and job satisfaction. The results offer inconclusive support of Herzberg’s theory although the work itself is the strongest predictor of job satisfaction after controlling for both personal and job characteristics. The study concludes by discussing both practical implications, for those in leadership positions in a university, and theoretical implications for researchers interested in exploring job satisfaction in a higher education context. ................................................................................................ ................................................................................................ KEY WORDS: job satisfaction; quality of worklife; work climate; administrative staff...
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...Project Option Four: Mini Research Paper Breaking Folkways For this assignment I chose this particular research option because I am very interested in people’s reactions to experiencing things they are not used to, I also do not embarrass easily. My research involved intentionally violating common folkways in the presence of family, co-workers and strangers. After breaking common norms I than analyzed the results and recorded them below. Day One – Hugging co-workers rather than saying hello In our culture, when in the workplace, it is appropriate to greet fellow employees with a “hello”, “hi” or handshake. For the purpose of this assignment I decided to greet my coworkers with hugs, rather than saying hello and shaking their hand. Clearly the norm which I violated here were keeping the greeting casual and possibly invading my co-workers personal space. Americans are usually very adamant about not getting too close to others while in public and vice versa, so this one was fun for me. Throughout my work day, whenever I encountered a fellow employee I gave them a semi-long hug with a pat on the back, this included both male and female co-workers. I really enjoyed this one. The reactions from the people whom I greeted with a hug, rather than a simple “hello” or hand shake ranged by the particular individual and were usually along the lines of what I expected. All of the females I hugged responded with a return hug, meaning my hug turned into a mutual hug...
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...Knowing you Audience and Communication Release Paper Anthony Quinn University of Phoenix Business Communication BCOM/275 Stephen Goodman 09/02/2013 The family members would be the first people to consider. When approaching them, we should be very careful with our words. We want to assure them that everything and anything is being done to bring the miners back home safely. We will also make sure they are comfortable while they wait for their families to be returned. Co-workers and friends would be the second people to consider. We will also approach them the same by being careful with our words. With the co-workers we want to assure them that this was a freak accident and that before the mine is back up and operating again that there will be more safety measures in place. Some potential needs to be provided to the families of the miners in receiving a message about this event would be to address them very carefully. Once you distinguish what has happened you must assure them that everything will be ok. You must explain to them the process that is being taken to safely retrieve the miners out. We will give the family members specific lines to call to help them deal with the stress and depression. We will also offer any sort of compensation that is needed to help them live while the miners are trapped. Some potential needs to be provided to the company’s...
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...I have selected the topic of teen employment for my Capstone project. In this essay I will present different aspects of employment such as the valuable skills and behavioral traits a teen can develop. I desire to educate my peers on the balance between work, academics, school activities, and the life skills that are developed. My guiding question for my Capstone project is “Does teen employment prepare students for later success in life?” My main research data base that I used is the Middle Tennessee State University library page. Throughout my research, I have found information on what young people gain from having a job at an early age and how it can affect their later career. One method I have for this research project is to survey adults 30+ years old around the community and also Blackman High School seniors who began working as a teenager. In this research paper I will present my results from this survey. At the end of this Capstone process, I hope to be able to define both the positives and negative findings on teen employment. Capstone Research Paper...
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...Individual Research Paper on Leadership Table of Contents Introduction 2 Practices of Admired Leaders 3 Survey and Interview Methods 4 Interpretation of Results 5 Interpersonal 5 Deep-Level Diversity and Ethics 6 Analytical 7 Areas for Improvement 7 Personal Philosophy of Leadership 8 Conclusion 8 References 9 Appendices 10 Appendix 1.1 Survey Questions and Results 10 Appendix 1.2 Interview Questions and Answers 11 Introduction As a woman in young adulthood with over ten years of experience in both the work force and student practice, I am able to take a look at my leadership as a journey of evolvement and growth. Through the years I have gained a deeper understanding of my personal strengths, my own set of values, the morals that guide me, and the person that I am. Each of these facets have continued on a forward path of evolution as I survive trials and tribulations, live through personal and professional experiences, and ingest new opportunities. This set of traits that makes up the person I am is reflected in the way I lead others and the perceptions that others have of my leadership skills. In this research paper I have attempted to gain a deeper understanding of my skills in leadership through deep personal reflection as a result of my peers and managers feedback, and the materials learned throughout my organizational leadership course. I also take a look into the traits and practices that I find to be the most beneficial and desirable...
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...2011 My first day of my OJT I started my OJT on May 2 at Baia Norte Beach Club, located atBabayBeachRoxasCity. On my first day, Im very excited and also nervous because is very near to my house im not to much spend my allowance to go their, early in the morning I go to the company that I have choice according what I have proposed in my research paper. Then when I was their I waited more than 20 minutes because my boss was busy he has a important visitors. After 20 minutes he call in his office he present me a computer he ask if this ok then ill try its still working but old model computer. Then he interviews me about my personal data. And about the memo random of agreement. That’s my first day he told me ill come back tomorrow. May 3, 2011 My second day May 3 The fist task that I give it to me on my second day is entertain the coming guest who check in the hotel like saying good morning maam and sir. And my co worker teach how a proper answering the phone. That my 2nd week. May 4, 2011 May 4 my third day I create a sample logo of the hotel because I have no work for that day in the afternoon I presented it to my boss. But her secretary said Sir Ike is not around for that whole day. That why im on the front desk only. May 5, 2011 My 4rth day May 5 of my OJT is not good because im bored because have no customer for that days then I have work and the office is close then. Ill try to know how to filing all the record of the guest of whole that why my co workers...
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...University Abstract This paper will provide an integrative summary of the contemporary issue of employee engagement/satisfaction from psychological perspectives studied in this course including developmental, cognitive, motivation, personality, and social psychology. Additionally, I will utilize the critical thinking and scientific reasoning skills learned in this course for this analysis. Psychological Perspectives of Employee Engagement Introduction As a recruiter in Human Resources, one reason I decided to pursue a Master’s Degree in Organizational Psychology and Development is to gain further insight into both individual and organizational behavior. I want to learn what makes an organization and the people working in the organization successful as well what factors hinder this success and how they can be overcome. I selected the contemporary topic of employee engagement/satisfaction for two reasons. First of all, this topic is relevant to my current role as I strive to assist our organization in attracting and retaining the right candidates for the right job. Secondly, this topic is of a personal interest to me as I am currently evaluation my own engagement and satisfaction in my current role. While I thoroughly enjoy my job, I am very interested in growing in my profession and am currently contemplating next steps for my career. Employee engagement is defined as the “individual’s involvement and satisfaction...
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...Consensual Relationship Agreements Case Study AnnMarie Bus 520 Leadership and Organizational Behavior Leonardo R Serrano, PhD January 27, 2013 Consensual Relationship Agreements Case Study For many people, we have grown up sharing intimate glimpses into the love lives of our favorite television or soap opera characters who found romance within their work environment. At the “Daily Planet”, we observed Clark Kent and Lois Lane navigate the delicate path of working with each other while engaged in a relationship. Jim and Pam Halpert from “The Office” had to walk the fine line of performing effectively at their jobs while working together first as friends and then later, as a married couple. Just as these characters have found love within their workplace, in reality many of us find ourselves observing or even participating in romantic relationships amongst our own colleagues. In contemporary society, many companies are faced with the dilemma of trying to manage the workplace romances that occur on a daily basis. Businesses may exercise Consensual Relationship Agreements (CRAs) (Hellriegel & Slocum, Jr., 2011) as a means to control the inevitable work place dating which occurs within their company; while other businesses may decide to forgo having a CRA as a policy for their employees. There are both positive and negative implications to implementing a Consensual Relationship Agreement within the work place. Ethical principles also can arise from having such...
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...Second Research Paper Motivation and Evaluation Yao Pan ORGB 2/12/2015 Motivation Motivation to employees is highly required in both short-term and long-term; however, the most difficult part is to identify the best motivation to different employees. The reason is simple that “they have varying needs and goals (PPT P6).” In the prospective of the company, motivation does not only mean to improve employees’ profession and efficient but also distribute business culture and value. And, promotion to employees can easily observe in income, benefit, power, and opportunity of learning. Therefore, the first step to motivate employee is figuring out factors within the person so-on the needs that motivate people. Sometime, company will provide various choices of motivation in the same time. My first co-op was a financial accounting position with three colleague and a manager in group. In daily communication, they told me that one of them was learning German, and the thing surprised me was that he was over 40 years old. The reason he gave me was: “he could get an opportunity for one year training program in Germany headquarter for preparing promotion of manager in the future, so he could be paid doubled. Language issue was the last requirement that he must passed.” I strongly believed increasing income and future power motivated my colleague well. Before the end of my co-op, my supervisor left the company for the other job. His reasons were quite simple: he wanted to be paid...
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...on whom they are talking to, family, friends and co-works/ professional world. I feel that the way someone speaks determines the way people think about them. It is important because no one wants their co-workers to think they are not smart or friends to think they are arrogant. I took the time to go and observed two people in their daily lives. I followed Mark and Tina around for six hours each- two at work, two with their family, and two with their friends. Mark is 50 years old and has 3 children; he has been working in the same factory as Tina for the last 30 years. Tina has been working in this plant for the last 7 years and is 30 years old. She also has 2 children. I chose to follow Mark and Tina because they work at the same factory, went to the same high school, and grew up in the same area. I did this because I felt like this would make my observations close to each other, therefore if there are any changes in the way they talk between family, friends, and co-workers it would reduce the chances that it could be from outside influences. The first time I went to observe I went to a factory in Findlay, Ohio to see both Tina and Mark at the same time. I sat and observed them without asking them any questions. I did not want to ask them any questions because I did not want to influence the way that they would interact with people at work. All they knew was that I was observing them for an English research paper. To look at the personalities and the way people...
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...Nathan Mueller ING Fraud Alec Doig Fraud Examination 3-26-2014 After going to the Duluth Prison Camp, one most interesting and informative field trips of my academic career, I was intrigued by two of the white-collar criminals who spoke to us. Nate Mueller and Brad Weaver not only caught my attention during our visit to the DPC, but also made me want to learn more about them, their crime, and why they got caught. After initial research and with the information I had gained from the prison, I decided to focus on Nate Mueller for my paper. The main reason for choosing Nate over Brad was that I have so much in common with him. Most importantly, Nate was an accountant. Not only was he an accountant, but also an accountant working a mid-level job in corporate America, a job that I could easily see myself doing. He grew up in central Minnesota in an upper middle class family and attended Gustavus Adolphus College (Duluth News Tribune, 2012). He was a very intelligent and knowledgeable accountant in addition to being very personable. All of these similarities really intrigued me and also scared me about who can commit a fraud and how easily the lines can be crossed. Now onto Nathan Mueller—the criminal. Nate was working as an accounting manager for ING Resurgence Corporation in their re-insurance division (St. Anthony, 2008). Before ING Resurgence, a subsidiary of the ING GROUP, had acquired ReliaStar Life Insurance Company, Nate began learning the new accounting information...
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...A CASE STUDY OF PUBLIC OFFICERS PERCEPTION OF MOTIVATION IN THE BELIZE PUBLIC SERVICE CAVEHILL SCHOOL OF BUSINESS UNIVERSITY OF THE WEST INDIES BUSINESS RESEARCH- PSM FINAL PROJECT 2013/2014 JUNE, 2013 Acknowledgements First of all, thanks be to my Lord Jesus for the strength and determination in whom I leaned on to finish this task. My heartfelt appreciation goes out to family for bearing patience and understanding for the times I was not around. Thanks to my lecturer, Dr. Natamisha Goring, for her time and sincere guidance in the completion of this paper. TABLE OF CONTENTS Executive Summary……………………………………. 4 Introduction………………………………………………. 5 -6 Literature Review……………..………………………. 7 - 9 Methodology ………………………………………….... 10 - 15 Study Design Participants Research Instrument Data Collection Proposed Data Analysis Anticipated Limitations and Challenges Bibliography…………………….………….. 16-17 Appendices …………………………………. 18-23 EXECUTIVE SUMMARY This case study examines new initiatives aimed at motivating junior officers within the Public Service to be more effective, efficient and productive. These initiatives describe motivation within the context of drive reduction theory and Maslow’s Hierarchy of needs. The study will also measure employee satisfaction as it relates to current incentives...
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...Naturalistic Observations Jesicca Jupin Argosy University ABSTRACT The purpose of this paper is an overview of ethnographic lessons. The subject of this report is to witness individuals in a local restaurant in order to find some varieties of ethnic types pertaining to the witnessed individuals. This assignment involves observation, explanation and a breakdown of what was perceived, possible employment, amount and site of individuals and the layout of the restaurant. In addition, this paper consists of an explanation of the used approach. INTRODUCTION As an overview into ethnographic, this disposition will reflect four areas, the research question, methodical transcripts, and an investigation to determine and refer to the perceived ethnic outlook, and recording and briefing the outcomes to take in conversation. DISCUSSION Research question: What was earned from this study? As a long-term citizen in this area, I am mindful of the degree of living in this diversely driven culture. I have connected with these people for 16 years. In keeping fairness, the procedure of recording anything that is witnessed and overheard is vital to providing accurate outcomes. Every effort will be thoroughly considered to reduce prejudice throughout the study of this ethnographic learning. Yet, independence is achieved and continuous through the rationality of the findings to draw the same rational conclusions. Location for the study: The observation was accomplished for the duration...
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...Conflict Resolution Paper Workplace romance is an issue in companies around the world. With full-time employees working forty or more hours each week, they tend to spend more time with their co-workers than with friends and family. This can lead to co-workers wanting to get to know each other as well as dating each other. An example of this in my experience was when I was an assistant manager at a retail store. The store manager at the time had started dating one of her subordinate associates. Rumors soon started around the store that the store manager was dating a certain associate. Other associates started to notice this particular associate would receive preferred shifts on a consistent basis. He would also be not on the schedule whenever the store manager was scheduled off. One day I was going from the sales floor to the stock room to check if we had a different size in stock for a customer. Once I walked in the stock room, I saw the two kissing. The stock room was a very large room. Once I realized what was going on, I stayed quiet and walked out within a few seconds. The two did not see me or notice anyone was even in the stock room. At this point, I contemplated having a talk with the store manager, as well as taking the issue straight to the district manager. I did not know exactly what to do because taking the issue to the district manager would be going behind my store manager’s back. I felt doing that could ruin our working relationship. Fortunately...
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...Knoll Workplace Research Five Trends that Are Dramatically Changing Work and the Workplace By Joe Aki Ouye, Ph.D. Co-Founder and Partner New Ways of Working, LLC The Changing Nature of Work My wife, a manager at Hewlett-Packard, usually has a two minute commute—a thirty foot walk from the kitchen up to her office. She goes “to the central office” about once every other week, more to keep in touch socially rather than to formally collaborate. Although she only meets face-to-face with her globally-based team members about once per year, she has an audio conference with them weekly. As HP’s work force grows and becomes more global, she is a highly sought after manager. She has learned how to work with her distributed team, setting clear directions, communicating often and clearly, and, most importantly, creating activities to engender team trust and cohesion. Most workers today do not work like my wife; most still commute to and from traditional, centralized offices and work with teams in close proximity. Nevertheless, more and more of us are—or will be—working in both non-traditional ways and places, ranging from relying on adaptable furniture and hoteling desks at the central office, to satellite offices, offshore offices, and telework from home. According to a recent benchmarking study by our research consortium, The New Ways of Working, many organizations are formalizing “Alternative Workplace” programs that combine nontraditional work practices, settings...
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