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Netflix Swot

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SWOT ANALYSIS

Strengths:

• Loyal Customer Base
Netflix built their business around understanding and meeting their customer’s needs even before the customer realized the need. They have done this by exploiting the weakness of the competition. These weaknesses included: late fees, DVD shortage, and having to wait for a movie to download rather than stream instantly. Netflix built their customer loyalty around taking the competitors weakness and making it their strength through strong marketing campaigns, partnerships, outstanding service and an award winning website.

• Expertise and Experience in e-commerce
Movies in e-commerce are Netflix’s business. No competitor knows the marketplace better than Netflix. The company has expertise in: e-commerce, technological knowledge, and in providing consistently good customer service. In addition, they have an experienced and capable workforce, talented employees in the technological and customer service fields, cutting-edge knowledge and intellectual capital, and proven managerial including Hastings who has been with the company since its inception.

• Overall Customer Service and Convenience
Nationwide state-of-the-art distribution centers allow for unparalleled delivery service to customers. Netflix also has an award winning user-friendly website that allows for easy navigation for either DVD rentals or live streaming. The site includes “CineMatch” which implements an algorithm that can predict with consistent accuracy what movies someone would prefer given their previous rental history, planned future rentals, and ratings of movies they’ve seen in the past. The company also reaches out to customers for quick surveys to enquire how the system is running from the customers view.

• Existing Partnerships
Netflix has partnerships in place to deliver their content. Netflix also has partnerships in

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