New Century Wellness Group
Business Profile
New Century Wellness Group offers a holistic approach to health care with an emphasis on preventive medicine as well as traditional medical care. The company was founded ten years ago by to internal medicine specialists. NCWG has some competition, but no others offer the same range of services. They employ over 20 staff and service a client-base of 8,000 patients. Currently NCWG has one location and is considering an additional. I will ask for addition details about the day to day operations including the billing system as well as insurance verification.

Business Processes
Patient Intake: Lisa Sung. Data required: Doctor availability and Patient financials. Data Generated: patient information, name, phone, date of birth, insurance, etc; also change in doctor's availability. Check Medical Supplies: Carla Herrera. Data Required: Current supply inventory lists, ordering information, and accounts to bill for supplies. Data Generated: Updated inventory records and incoming supply list. 3. Accounts Receivable: Tom Capaletti. Data Required: Incoming Payments and invoices for business expenses. Data Generated: Records of collected funds and dispersed funds. 4. Payroll: Corinne Summers. Data required: Employee list with pay rate, direct deposit info, tax info, and hours worked. Data Generated: Outgoing paychecks to employees. 5. Patient Billing: Tammy Alipio. Data Required: Patient personal information and insurance contacts. Data Generated: Bill sent to patient. New Hire: Fred brown. Data Required: New hire information to be entered into system Data Generated: New Hire payroll info and benefit package.
I would recommend a business support system with an included transaction processor. Each department needs access to a variety of information in order to make achieve success. Doctors need information to help patients. Patient billing requires customer personal information as well as insurance information. The appointment manager needs information on the doctors' schedules. The transaction processor will aid accounts receivable and billing processes. An ERP shouldn’t be necessary since each department does not need access to all of the information.
I would recommend an agile software development system. There are many facets, and each on needs to be developed separately. This would allow for a single department to transition at a time, rather than the whole company being trained and adjusting to a new system all at once. This will also make planning simpler, since one implementation at a time. This could help to tackle tough problems, since more devotion to a certain area until it is satisfactory. This will also allow a shorter timeline for each department’s solution. A potential downside to this approach is a longer overall timeline, resulting in a department feeling neglected.

New Century Wellness Group Part 2
EMR allows providers to track historical data and identify patients who are due for visits. The provider can easily compare patient results to a population’s average, and the overall care can be improved. CPOE systems are designed to replace a hospital's paper-based ordering system. They allow users to electronically write the full range of orders, maintain an online medication administration record, and review changes made to an order by successive personnel. They also off safety alerts, triggered when an unsafe order is entered. However they require an exceptional amount of effort and customization before they can be effectively implemented.
CDS provides clinicians, staff, patients or other individuals with knowledge and person-specific information, intelligently filtered or presented at appropriate times, to enhance health and health care. The potential benefits are increased quality of care with avoidance of errors, improved efficiency including cost benefit as well a patient satisfaction. Preliminary Investigation
Meet with managers, users, and IT staff to describe the project, explain responsibilities, answer questions, and take comments. This will help me better understand the problem or opportunity. Next I’ll observe operations and review documentation. Once all necessary information is gathered I will decide what is feasible based on cost and time. Feasibility Study
The project is feasible. The current team works well together and a very efficient. So an overhaul of the systems to make them work better together will be very beneficial. There is already some technology in place so this will not be a huge change to bring everything up to speed. Economically this new system will be expensive, but will most certainly payoff in the long run. The new system will take some time to get each department included into one system.
Preliminary Investigation
A new system to encompass all of the data required by the practice will contain many systems into one. There will be business support system, to account for scheduling, accounting, billing and payroll. As well as a support for clinical application including an Electronic Medical Records system, a Computerized Provider Order Entry system, and a Clinical Decision Support System. Systems Inc. conducted a preliminary investigation performed by Systems Analyst James Crews as well as supporting staff.