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New York Times

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Case Study

The New York Times Company Shared Services Center – Norfolk, Virginia, USA
The New York Times Company looks to Fluke Networks’ EtherScope™ Network Assistant to bring visibility to missioncritical networks
The weight of the world is on The New York Times Company to not only deliver up-to-the-minute news and information around the planet via The New York Times and The Boston Globe, but also to distribute news through their other news communications media. The company operates 21 regional newspapers, 8 network-affiliated television stations, three magazines and two New York City radio stations along with a news photo and graphic services group. Needless to say, a network hiccup could bring this vital flow of information to a screeching halt – something The New York Times ’ IT group keeps an ever-watchful eye on to prevent. The IT group works out of the Shared Services Center in Norfolk, Virginia, where personnel manage accounting, benefits, human resources and IT services for the company’s nearly 5000 employees. All of Shared Services’ data rides on two frame relay networks that serve 6800 nodes and provide internet access for the entire company’s operations. With an eye toward being more proactive, the IT group has developed a more automated problem detection process utilizing HP OpenView. This allows them to see trends early on and gauge utilization on all circuits. If hardware goes down, they know about it before it causes a problem at the site. Although they’re on the right track integrating their network analysis tools, they still need to see more information on the network. The network is set up on Layer 3 at the core and Layer 2 comes off of that. When they plug into a VLAN, they don’t have visibility across all No training was NY Times IT group: Ryan Honeyman, Network Engineer; required for the the subnets, nor are Mike Brown, Network Engineer and team because the Bryan Dunleavy, Sr. Network Engineer they able to understand user interface is so SNMP functionality. They intuitive.The health of the need to get all the information. For network is always available. example, they can’t read all of the infor– Bryan Dunleavy mation off their switches so they had to Senior Network Engineer
The New York Times Company

develop their own tool for a graphical view of network devices.

First step toward a solution
That’s where the Fluke Networks EtherScope Network Assistant comes into the picture. Bryan was looking for an easier way to get this next level of information for switches and subnet connections as well as the ability to view the network layout. Prior to EtherScope, they could see the Cisco SNMP engine information that was stored, but with EtherScope they can drill down to analyze the data. They have a full view of available interfaces, active ports, MAC, IP, SNMP name, and link speed. “EtherScope allows us to quickly discover what we need on the subnet. No more struggling,” explains Bryan.

Challenges of limited network vision
As senior network engineer, it’s Bryan Dunleavy’s job to ensure the IT group is effectively managing network operations – from handling trouble tickets to optimizing overall network performance. Bryan’s team of four network engineers keep the WAN network up and running across 14 newspapers and eight TV stations, as well as act as consultants on the various LANs.

Case Study
Bryan is also able to manage the network VLANs easier than ever before with EtherScope. He can identify VLAN configuration on discovered switch interfaces, plus see interface status, connected host details and trend interface data. In the past, his management VLAN didn’t show switches, but now Bryan simply adds switches as user-defined devices so there’s a complete view of the switched network. It’s much easier to resolve issues and track configuration changes because EtherScope can automatically locate the nearest switch, interface and VLAN for each discovered device. Like most IT departments, everyday basic troubleshooting takes up a lot of time, including everything from cable to subnet testing. “Now we can map out what machine is connected to what port. This has become an instant process,” says Bryan. The IT group is now able to isolate hardware or cable problems from other network issues. “The cable test piece is sweet,” adds Bryan. “It’s easy to identify length, shorts, opens, cross-over cables, miswires, and split pairs – even on live network connections.” What’s more, they are now able to monitor and identify problems via their web browser by taking EtherScope to a remote site and plugging into the local network. “The remote control piece is really awesome. We can control via the web with secure remote access and control we didn’t have before,” Bryan adds. With EtherScope they’re now able to document the network with XML-coded reports. There’s a record of all the network attributes, baseline performance, device inventory, a problem log, and switch-port statistics – all in web-viewable files.

An eye on the future
EtherScope allows the IT group to test full-duplex 10/100/Gigabit copper Ethernet today, and will evolve right along with them when they transition to wireless in the future. The New York Times Company looks to their network to deliver the same level of support their customers see in their news services every day – accuracy, speed and foresight. With the help of network management strategies and tools like EtherScope, the IT group is delivering on that promise to help disseminate the world’s information without fail.

A difference you can see right away
Perhaps the most valuable part of using EtherScope for any IT Group, is that you can actually use it – right away. That means Bryan and his team can spend their time on fast problem resolution rather than trying to figure out the tool before they can tackle network issues. “No training was required for the team because the user interface is so intuitive,” explains Brian. “The health of the network is always available. One glance at the tri-color LEDs shows utilization, collisions, errors, and transmit frames.”

N E T W O R K S U P E R V I S I O N Fluke Networks P.O. Box 777, Everett, WA USA 98206-0777 Fluke Networks operates in more than 50 countries worldwide. To find your local office contact details, go to www.flukenetworks.com/contact. ©2005 Fluke Corporation. All rights reserved. Printed in U.S.A. 1/2005 2422156 A-US-N Rev A

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