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Nike Survey

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Submitted By catfishbruin
Words 467
Pages 2
I sent out the survey to 30 individuals encompassing a wide range of age groups. I received 23 responses with 1 individual answering never using the product. I was pleased to see the individuals who responded where broad range of ages and not skewed to any one group. I believe this would give me a better understanding of the scope and presence of the Nike Brand.

In addition, I was pleased to see the breakdown of product usage to vary from “just started” using it to over 10 years. Again, I believe this is evidence that Nike does enjoy brand loyalty with 31% still use the product beyond 10 years and with a solid 50% for five years or more.

As I conceived this survey, I was interested in discovering what are the determining factors customers utilize to purchase the Nike brand? To my astonishment, Nike has been able to maintain its positioning by distinguishing itself as the most fashionable (73%) or the most popular(60%) while the overall performance in at 48% as somewhat satisfied but 26% as neutral to very dissatisfied.

One could make the assumption if a product has the reputation producing flawed or defective products, the brand should not sustain a strong market presence. However, in Nike’s situation, it seems Nike has been able to avoid any negative opinions about its products or image. Why is that the case? I can only assume their strong marketing presence within Social Media, Sports, Endorsements, commercials, and print media allow it to overcome any unpopular connotations. This position is further endorsed by my final question if Nike sponsorship of professional athletes has an influence on customer purchases and 60% of the respondents said it had a somewhat to very likely influence on their purchases.

In conclusion, despite not recognized as a quality driven company and a somewhat subdued reputation for strong performance, individuals who use the product, will overwhelmingly recommend the product to friends and colleagues.

I believe this serves as evidence Nike enjoys a very dominant brand loyalty evidenced by strong support for future purchases. In the case of Nike, customers seem to express a willing desire to buy products from an sports driven company with a leaning to be in-line with fashion or what is more popular. It seems to me in order for Nike to continue success; it needs to be the leader to what is cool or fashionable to maintain its brand positioning. It needs to have top level athletes endorsing its products to give the impression that if you buy Nike products, you can be as good as the professional athlete. This phenomenon would require further research but it seems to me Nike success is driven by the image it portrays to customers rather than the quality it sells.

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