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Nokia - Brand Management

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Submitted By lokongho
Words 2434
Pages 10
INTRODUCTION
The global mobile phone market has never been this sophisticated in our ever-changing world. As one of the largest company in mobile phone market, Nokia was once on the top in its category. From operating paper mill in Finland, Nokia transformed itself into a multinational telecommunication giant. By 1998, Nokia is the world leader in mobile phone.1
Sadly, what once a giant has now become an underdog fighting for survival due to the strategy erosion. The global market share held by Nokia smartphones was continuously declining from the 48.7 percent in the third quarter of 2007 to only 3.5 percent in the third quarter of 2012.2 Despite Nokia holds a solid value of its brand in terms of awareness through years of effort, Nokia is still struggling to revitalize its brand equity. The followings will focus specifically on understanding the rationales and outcomes of brand development decisions in order to justify those using marketing theories, and evaluating the importance of the role of marketing mix in Nokia.
BRAND DEVELOPMENT DECISION
Brand Strategy
In latest primary brand strategy, Nokia takes on revitalizing strategy (Riezebos, 2003) by cooperating with Microsoft. Windows phone operating system is built into Nokia smart phone as an ingredient branding to generate a competitive advantage. This action intends to encourage customers’ awareness and replaces MEEGO, a former self-developed smart phone operating system, also to differentiate from others major OS in the market.
Customer-Based Brand Equity Model - Salience
Although Nokia mobile phone business has been acquired by Microsoft, it has developed strong brand recognition using its corporate name, NOKIA. The fundamental level of Keller’s customer based brand equity model is to create salience. Years of practices in mobile phone market makes Nokia has an excellent depth of brand awareness.

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