...which have been established to aid nurses in implementing Person Centred Care, and although these frameworks differ they all share important components. Person centred care focuses on delivering a standard of care which include incorporating a patients beliefs and values, maintaining a sympathetic presence, sharing and involving client in decision making all whilst providing for the patients physical needs or requirements. (McCormack & McCance, 2006) There are many different concepts which contribute to person centred care; in this essay I am going to discuss in detail both Communication and Relationship Building and the effects which they have on the implementation of person centred care. I am also aiming to discuss techniques and skills in which both nurses and student nurses can use in order to provide person centred care. Communication can...
Words: 2719 - Pages: 11
...INTRODUCTION: ”Communication is conferring through speech, writing, or nonverbal means (including body language) to create a shared meaning.” (Higgs et al, 2005, p4.). It is a two-way process between patients and doctors where incomprehension is often predominant. The first episode from the first season of Grey's Anatomy {A hard’s day night} is a great example. The clip scene {6:44-7:03} shows George O'Malley new residence doctor, checking a patient’s heart beat and promising him that he would be ok. Unfortunately the patient dies, and George O'Malley was given the responsibility to break the news to the widow. That clip demonstrates how important the patient-doctor communication is. The verbal and non-verbal processes through which a doctor obtains and shares information with a patient, thereby developing a therapeutic relationship. While communication with a patient may seem straightforward and intuitive, an effective patient-doctor interaction can be quite challenging. It is up to the doctor to find out about the patient and their medical issues regardless of how difficult or complex the patient’s history may be or what the patient wants the doctor to tell them concerning their health issues. Only when the doctor understands the patient in his or her own context, can the physician provide good care, and communicate back efficiently to the patients. BARRIERS TO EFFECTIVE COMMUNICATION: The clip also shows how patient-doctor interactions...
Words: 1012 - Pages: 5
...converse how effective the communication in nursing practice will ease a mutually satisfying therapeutic patient nurse and their family relationship. Nursing is a challenging profession and requires critical thinking and good communication skills. With the baby boomers getting older the need for nurses is more than ever. No matter the setting whether it is in the hospital or in a community, nurses receive the same reward of helping people. Nursing has come a long way since Florence Nightingale and will continue to evolve well beyond into the future. Communication mainly requires the mindful utilization of the spoken word, and even though accounting for only fifteen percent of all interpersonal communication, is the major means of stating factual information in relations among nurse, patient and patient’s family. At the same time as communication is a vital part of building the relationship among nurse, patient and patient family members it is also just as significant among nurse and coworker. A virtuous relationship is good to quality patient care, obviously both nurse and coworker have the similar agenda, to care for the patient, mend and accelerate recovery Superior communication between providers can be a wonderful boon to older patients and their families; therefore, improved nurse–physician communication is not simply a remedy for diminished job satisfaction, it is similarly an elixir for improving patient care”. Evidently the use of verbal communication among the nurse and...
Words: 1388 - Pages: 6
...Employability for Life Charter Communication Evidence Sheet Gold | Has an excellent level of communication, both verbal and non verbal. Can clearly show empathy towards people within their working area. Is focused on performing at a high level. Can clarify own ideas, concepts or terminology. Able to express personal regard and interest dependent upon the situation. Is always polite to people and can adapt conversation to suit the situation. Shares ideas and can contribute intelligently to discussions. | Silver | Has good communication skills both verbal and non verbal. Has displayed empathy towards others within the environment they work in. Establishes regular eye contact. Able to follow instructions issued and will ask if unsure. Is polite to peers / staff and can be actively involved in a conversation. | Bronze | Has displayed an understanding of good communication skills, both verbal and non verbal. Has begun to show empathy towards those they work with. Listens to instructions issued and can follow them. Becomes involved in a conversation and can interject with an appropriate comment/question. Is able to find out the relevant information by asking others in order to complete the task. | Evidence Number | Date | Activity | Evidence | Staff. | 1 | 21/09/2015 | I produced and presented my PowerPoint to my class for Unit 20 Hospitality provision. During this presentation I embraced my communication skills and verbal effectively. | Copy of powerpoint...
Words: 274 - Pages: 2
...my knowledge and understanding of therapeutic communication prior to and after observing the video ‘Handover’ relating to ‘Pregnant stroke’; scenario-based videos. In particular, my focus is to relate the techniques utilized in the video for therapeutically communicating with the client with construction and enhancement of my personal skills of therapeutic communication, through analyzation and reflection. The video initiated as the paramedic staff informed the client, Sally that he was going to handover the related information to the nurse. It progressed with inter-professional communication between the professionals starting with their introduction, description of the event involved, a brief clinical background of the client and related observations. Following the handover, the paramedic staff reassured the client before he left. Finally, towards the end of the video, the nurse involved in a remarkable therapeutic communication with the client. I observed that this interaction incorporated therapeutic communication skills which can be substantial in a therapeutic relationship. Therapeutic communication takes place when the nurse utilizes effective techniques to construct a therapeutic relationship and also to cultivate an understanding with the client. Such communication might not necessarily be verbal, it includes the understanding of the client’s facial expressions, body language and cues which requires skills such as empathy, informing, instructing, using open/closed questions...
Words: 998 - Pages: 4
...What? Observing and understanding qualities used by others in professional medical situations can help develop my skills as a nurse when handling various situations in the work place. After watching the 'Pregnant Stroke' video related to the Doctor Emergency Department, and using Driscoll's method of reflection I believe that one of the key factors to an effective nurse-patient relationship is therapeutic communication. “Therapeutic communication occurs when the nurse uses communication techniques and processes in ways that effectively promote understanding, are therapeutic for the patient and developmental in relation to the nurse-patient relationship” (Kozier & Erb, 2012, p532) . In the video, even though the patient is unable to speak, the nurse actively engages the patient through speech, touch and movement. The nurse informs the patient that they will be seen by a doctor shortly, and that she needed to take some blood from the patient. She also informed the patient as to the whereabouts of their family member. Whilst explaining all of this to the patient, the nurse used clear and concise language that the patient is able to understand. She also leant closely to the patient so they were eye both at the same eye level whilst touching the patient's shoulder. The nurse also touched the patient's arm to explain that she would need to move the patients sleeve to draw some blood. When the doctor enters the nurse announced to the patient that the doctor had arrived. After briefing...
Words: 872 - Pages: 4
...Interpersonal Conflict In Television George Morgan COM200: Interpersonal Communication Instructor, Elizabeth E. Nelson January 1, 2016 Relationship conflicts happen in television, just as they happen in everyday life. As in life, one can see interpersonal conflict in television that could have been resolved in a better way. I noticed interpersonal conflict in a television episode of "The Big Bang Theory" titled "The Empathy Optimization". Kaplan, E., Holland, S., Molaro, S., Lorre, C., & Cohen, R. (Executive producers). (2007-2014). The big bang theory [Television series]. United States: Columbia Broadcasting System. The resolution to the conflict could have been resolved better by using efficient methods of communicating between the actors. Verbal and non-verbal communications were not used to the scripts best advantage. The ability to listen, along with the use of problem solving skills, were not used effectively. We must remember this is a comedy series, involving several characters with different perceptions of what reality is. The conflicts in this particular episode revolves around empathy, and the actions and reactions, involving one of the characters temporary sickness. The sick persons’ empathic friends took into consideration their sick friends perspective, as well as his thoughts and feelings. His friends recalled similar experiences in their own lives that had generated needy feelings of their own. Their sick friend complained about...
Words: 2334 - Pages: 10
...of this essay is to describe a situation from practice related to communication between nurse and patient. The Department of Health (2003) defines communication as ‘a process that involves a meaningful exchange between at least two people to convey facts, needs, opinions, thoughts, feelings and other information through both verbal and non-verbal means.’ Communication occurs when a person (the source) sends a message via a particular medium (the channel) so it is received by a recipient (the receiver) (Roper, Logan and Tierney, 2002). Since communication is such an integral part of everyday life, it is hardly surprising that it is emphasized as a central component in the delivery of care (LeMay, 2004). The healthcare professional is required to develop and maintain a high level of interpersonal communication in order to provide the best care possible to their patients (Silverman, Kurtz and Draper, 2005). Communication skills have been traditionally classified into two main channels; verbal and non-verbal (Williams, 1997). These must not be considered to be of individual existence as LeMay (2004) states ‘they are complimentary to each other.’ However, Faulkner (2000) argues that should verbal and non-verbal messages conflict, those most likely to be believed will be the non-verbal ones, therefore the focus throughout this essay will be the non-verbal aspects of communication. Non-verbal communication consists of paralanguage and kinetics. These affect how information...
Words: 1103 - Pages: 5
...Verbal and Non-verbal communication * Two forms of communication are Verbal and Non-verbal communication * 3 Types of verbal communication: oral, written, & visual. * Oral communication- information is sent verbally or orally by word of mouth * Written communication- communication is written via pencil, pen, markers, and typed words * 6 Forms of Oral communication: face to face, verbal /oral conversations, telephone, viral through video, radio, and television. References Alberts, J.K., Martin, J.N. & Nakayama, T.K. (2013) Human Communication in Society. Mio, J., Barker, L., & Tumambing, J. (2011). Multicultural Psychology. Javaid, S., Barker, N. C., Shahid, A., Jabeen, S., & Bailey, R. K. (2009). Disparities in Health Care among African Americans. Challenge, 15(2), 19-27. Samovar, L., Porter, R., McDaniel, E., & Roy, C. (2014). Intercultural communication: A reader. Cengage Learning. Wallace, S. P. (2003). Equitable Health Systems: Cultural and Structural Issues for Latino Elders. American Journal Of Law & Medicine, 29247 Verbal and Non-verbal communication * Two forms of communication are Verbal and Non-verbal communication * 3 Types of verbal communication: oral, written, & visual. * Oral communication- information is sent verbally or orally by word of mouth * Written communication- communication is written via pencil, pen, markers, and typed words * 6 Forms of Oral communication: face to face, verbal /oral...
Words: 981 - Pages: 4
...Table of Contents Assessment cover sheet………………………………………………………………………1 Plagiarism Declaration…………………………………………………………………….....2 Cover Sheet…………………………………………………………………………………..3 Brief Introduction……………………………………………………………………………4 Dialogue……………………………………………………………………………………...6 Analysis Effective skills………………………………………………………………………..10 Ineffective skills……………………………………………………………………...12 Improvement on Ineffective skills……………………………………………………13 Conclusion……………………………………………………………………………………14 Reference list…………………………………………………………………………………15 Brief Introduction Gia is a biographical film about the life of Gia Ccarangi. Gia is from Philadelphia, and moves to New York to become a fashion model. She quickly moves to the forefront of the modelling industry. Her persistent loneliness after the death of Wilhelmina, her mentor, drives Gia to experiment with drugs. She becomes romantically involved with Linda, a make-up artist. After a while Linda begins to worry about Gia, and the extent of her drug use, and gives Gia an ultimatum – “Me or the Drugs” After numerous failed attempts at reconciliation with Linda and her Mother Gia begins to abuse heroin. Eventually, and with great effort, Gia is finally able to stop using drugs. She has by this time however contracted HIV from an infected needle and dies from AIDS related complications in 1986, aged 26. The scene selected is set in Linda’s apartment, where Linda, holding up Gia’s drugs, gives Gia the ultimatum “This or...
Words: 2372 - Pages: 10
...Since counselling is a conversation or dialogue between the counsellor and client, the counsellor needs certain communication skills in order to facilitate change. The counsellor needs the following basic communication skills to do effective counselling: 1. Attending Attending refers to the ways in which counsellors can be “with” their clients, both physically and psychologically. Effective attending tells clients that you are with them and that they can share their world with you. Effective attending also puts you in a position to listen carefully to what your clients are saying. The acronym SOLER can be used to help you to show your inner attitudes and values of respect and genuineness towards a client (Egan.) S: Squarely face your client. Adopt a bodily posture that indicates involvement with your client. (A more angled position may be preferable for some clients - as long as you pay attention to the client.) A desk between you and your client may, for instance, create a psychological barrier between you. O: Open posture. Ask yourself to what degree your posture communicates openness and availability to the client. Crossed legs and crossed arms may be interpreted as diminished involvement with the client or even unavailability or remoteness, while an open posture can be a sign that you are open to the client and to what he or she has to say. L: Lean toward the client (when appropriate) to show your involvement and interest. To lean back from your client may convey the...
Words: 1854 - Pages: 8
...EMPATHY Empathy is the ability to recognize and relate to other people’s emotions and thoughts. Empathic thinking is often characterized as the willingness and ability to place oneself in another person’s situation, to feel another person’s feelings, or to recognize that another person might experience feelings in the same way as oneself. When we feel sympathy for someone we might view them with pity. While pity makes a victim of the sufferer, empathy empowers them: "i have a sense of your world, you are not alone, and we will go through this together". Carl Rogers(1969), the founder of person centered counseling, concluded that the important elements of empathy are: • The therapist understands the client's feelings • The therapist's responses reflects the client's mood and the content of what has been said • The therapist' tone of voice conveys the ability to share the client's feelings. 1.1 Role of Empathy in Therapy Empathy is considered essential to therapy because for any therapeutic tactic to work, the therapist has to make the person in treatment feel understood. To do this, the therapist must not only understand what a person says in a therapy session but also understand what the person is not saying and communicate this understanding. Therapists who are highly empathic can help people in treatment face past experiences and obtain a greater understanding of both the experience and feelings surrounding it. Empathy is different from sympathy, which can imply...
Words: 846 - Pages: 4
...Introduction to Communication In today’s working industry we are faced with multitude problems that hinder the success of the organisation. A major contributing factor to their failure is poor communication. Communication is defined in numerous ways, but here is one that can be associated within the workplace; “any behaviour – verbal or nonverbal- that is perceived by another,” taken from The Business Communication Handbook by Judith Dwyer or “an exchange of words, feelings, symbols, gestures, etc. that must be understood and responded too” taken from Understanding Human Communication by Ronald Adler. For effective communication it is known that it’s a two-way process of sending the right message that is also being correctly received and understood by the other person/s. In any organization or everyday situations, we have different types of communication styles taking place. It may be verbal communication, nonverbal, or graphic communication. During the communication cycle or process many miscommunications or interpretations can take place, i.e. anywhere between the sender, the message, the receiver, feedback, the communication channel, context, and noise. It is within this process where the sender encodes an idea or feeling; verbal, nonverbal or graphical and conveys the message via a communication channel to the receiver where he decodes the message and interprets it to his understanding. The recipient understanding of the message would depict whether the message was...
Words: 1985 - Pages: 8
...02/03/14 Marriage Divorce $28,800 19,500 65,000 95,000 175,000 200,000 02/12/14 Lack of Communications Personal quality employees ( Job Lookout ) 1. Ability to verbily communicate with persons inside and outside organization. 2. Ability to work in team structure. 3. Ability to make decisions and solve problems 4. Ability to plan, organize, prioritize 5. Ability to obtain and process & informative statisics - 20% 7% men 12%women Because interpersonal relationships. Negative emotions 80% of mens succeeds in suicide 02/05/14 Types of Communication Intrapersonal communication =Public Communication Intrapersonal communication= Mass communication Aka Dyadic communication Small Group Communication=Each Level of communication has its own characterics Intrapersonal-self Intrapersonal dyadic-two people Group- 3 to 8ish Ex. Movies with large group –Unmanagable Public speaking -10ish to 40ish Mass- 50+ Lack of Communication Relation termination is because of not listening to one another. Engage in a conflict. Argumentation solves conflicts not focused on the issues/expressions. How to handle the relationship. Cant argue a win- win try to compromise 02/24/2014 Not Listening means no empathy Typology of verbally aggressive messages and the effects of those messages 1. Character attacks Damaged selft-concepts 2. competence attacks Hurt feelings 3. Insults Anger 4. Teasing irritation 5. Ridicule Embarrassment ...
Words: 926 - Pages: 4
...away from the experience of observing this video that will help me build knowledge and self-awareness in one of the following areas: therapeutic communication; or inter-professional communication? DOCTOR EMERGENCY DEPARTMENT VIDEO * Therapeutic Communication ‘Therapeutic communication is defined as the face-to-face process of interacting that focuses on advancing the physical and emotional well-being of a patient’ (Laffan. S, 2011) and as ‘a process in which the nurse consciously influences a client or helps the client to a better understanding through verbal or nonverbal communication’ (Mosby's Medical Dictionary, 8th edition. © 2009, Elsevier.). Reflecting on the ‘Doctor Emergency Department’ video (Doctor Emergency Department), I chose to concentrate on therapeutic communication. Therapeutic Communication uses many different strategies to gain trust, demonstrate empathy and to provide the best and most comfortable care for the patient. There are also barriers involved with therapeutic communication, which will hinder healthcare. Therapeutic communication differs from our every ‘day to day’ communication between friends or family (social relationship) as it is a learned skill, that is patient focused and is beneficial to the patient. Therapeutic communication has a defined life line and the relationship will cease when the healthcare for that patient ends. Also ‘The Nursing and Midwifery Board of Australia...
Words: 1068 - Pages: 5
