Discussion on the Theory of Incivility and Experience of Incivility in the Workplace
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Introduction Incivility is the deviant behavior that aims to harm the target. Incivility is differentiated from other interpersonal mistreatments with the fact that the intent of incivility is ambiguous (Sliter, 2013). It is usually not clear to determine if harm was meant in the case of incivility. Workplace place incivility can manifest itself in the forms of cyber incivility, interpersonal incivility and victimless incivility (Sliter, 2013). Cyber incivility is committed via computer technology platforms and is fueled by the anonymous nature of the communication platforms. The incivility of interpersonal nature involves uncivil behavior directed from one person to another. This form is passive and subtle in nature (Brown, 2011). It is manifested in many ways and might be assumed as trivial as not replying to an email or worse scenarios like constantly making minor or irritating statements. Victimless incivility may not have a direct victim immediately but is still an uncivil conduct. A proper example is the failure to refill the coffee machine. The victim of such unbecoming behavior is often greatly inconvenienced and often frustrated. Incivility is a concern that has only recently come to the fore of public discussions. It is for this reason that theories of incivility are not in abundance (Doshy and Wang, 2014). The spiral theory of incivility has stood out as a very popular theory (Doshy and Wang, 2014).According to the theory, any conduct that will be deemed to be uncivil will be the beginning of the spiral. A negative action or desire will be the response to the act of incivility experienced. The spiral of the incivility is endless and can only be terminated by a reconciliatory action ,remark or gesture. A secondary spiral is then