...ENTERPRISE SYSTEMS 1 APPLICATION AREAS Interorganizational systems • Systems that span organizational boundaries • e-Business applications – B2C – link businesses with their end consumers – B2B – link businesses with other business customers or suppliers • Electronic data interchange (EDI) systems 2 APPLICATION AREAS Intraorganizational systems 3 APPLICATION AREAS Intraorganizational systems (cont’d) 4 CRITICAL CONCEPTS Batch processing • A group (or batch) of transactions are accumulated, then processed all at one time 5 CRITICAL CONCEPTS Batch processing (cont’d) • In the early days of computers, all processes were batched • Major problem is the time delay before the master file is updated 6 CRITICAL CONCEPTS Online processing • Each transaction is entered directly into computer when it occurs 7 CRITICAL CONCEPTS Batch processing vs. Online processing • Significant delay before master • Master file updated within a file is updated (usually 1 day) fraction of a second • Much less expensive to operate • Much more expensive to operate Batch Processing Online Processing • Some applications naturally suited for batch processing (e.g., payroll) • Some applications need to be processed in real time Note: given the tradeoffs, hybrid systems that combine online data entry with batch processing are very common 8 CRITICAL CONCEPTS Online processing 9 CRITICAL CONCEPTS Functional information systems • Information...
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...Office Automation Systems Office Automation Systems Office Automation Systems are systems that try to improve the productivity of employees who need to process data and information. Perhaps the best example is the wide range of software systems that exist to improve the productivity of employees working in an office (e.g., Microsoft Office XP) or systems that allow employees to work from home or although on the move. OAS considered also as computer-based information system that collect, process, store, transmit electronic message, document, and other form of communication among individual, work group, and organizations. Examples- word processing, electronic mail, desktop publishing, telecommunication, and document image processing. A variety of office automation systems are applied to business a communication functions that performed to or in multiple locations manually of a company, such as preparing written communications and strategic planning. In addition, functions that once required coordinating the expertise of outside specialists in typesetting, printing, or electronic recording integrated into the everyday work of an organization, saving both time and money. Office automation products are in the office to make official work happen at a faster speed without any mess. Office automation products include computer, calculator, printer, copier machine, fax machine (facsimile), laminating machine, note binding machine, typewriter...
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...Japan and China. The intranet is required to support professional applications as well as databases on subjects including biology, patents, hair color and laboratory security. In such a vast network its difficult for teams to communicate. Team members lose interest in commercial activity when they consume more energy in communication. To overcome these hurdles and to manage its largest internet initiative L’Oreal chose SharePoint Portal Server. Microsoft SharePoint is a web-based platform that has historically been associated with intranet content management and document management. SharePoint can integrate with the Microsoft Office suite and has a similar interface with the web tools designed to be usable by non-technical users. SharePoint can be used to provide document and file management, collaboration, social networks and workflow automation. 1. What are the challenges facing L'Oreal management? L’Oreal, founded in 1907, is world’s largest cosmetic and beauty company selling globally more than 500 brands. The challenges I believe that are facing L’Oreal and its management team is receiving too much information and data and not being able to categorize better yet process that information. L’Oreal is a large international enterprise with many branches all over the world, making it difficult to communicate immediately with other employees around the world as well...
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...web page usage. The findings have clearly indicated to Riordan’s management there is a lack of effective and efficient communication on the part of both internal and external organizations and stakeholders who’s expected Return on Investment (ROI) is not being meet. In recognizing this lack of effective communication, Riordan’s management has decided to make significant changes regarding how it will communicate and what type of communication platform the company will use in an effort to sustain customer satisfaction and positive ROI. Following are Riordan’s plans that will provide for more effective communication to take place between both internal and external stakeholders: • Implement an integrated worldwide office automation software and group collaboration software package that is user friendly for both internal and external users. • Implement an integrated worldwide database utilizing Microsoft Access. • Ensure all employees understand the value of the added system. • Collect feedback and respond to feedback. • Ensure security of newly acquired software is appropriate. The integration of the above processes of software and database programs supports Riordan’s overall strategic plan of remaining the industry leader as a global plastics manufacturer. Riordan Manufacturing specializes in high tensile strength plastic substrates. The company was founded in 1991 by Dr. Riordan. Riordan employs 550 people and has projected annual earnings of $46 million. Riordan's...
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...its difficult for teams to communicate. Team members lose interest in commercial activity when they consume more energy in communication. To overcome these hurdles and to manage its largest internet initiative L’Oreal chose SharePoint Portal Server. 2. Make a list of all the functionalities of M@sternet described in the video. What kind of knowledge management system is M@sternet? * Microsoft SharePoint products and technologies include browser based collaboration and a document management platform. These can be used to host web sites that access shared work spaces and documents, as well as specialized applications like wikis and blogs from a browser. * Users are allowed to manipulate proprietary controls or pieces of content called web parts to creat or modify sites. * The MS SharePoint is a premier collaboration server and a powerful platform that allows to work several persons on same set of documents together. * It is targeted as a colaberated work space and a tool for management and automation of business processes.In short this is a collabration of processes and people. 3. Why did...
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...Office Automation In today’s work environment, collaboration applications are a critical part of the day to day activities. Being able to share information in an organized way is important to ensure a successful and productive work environment. Many applications are available that can help a corporation with communication and information sharing. Microsoft SharePoint is one of the leading products on the market today that help organization’s employees with successful collaboration. Describing the Environment Microsoft SharePoint is an enterprise server application that is mainly used for collaboration by employees across a corporation. This application can easily be access via a web interface and is very user friendly. Microsoft SharePoint is fully integrated with Active Directory making it easier to setup users and access control. The application can be used across the LANs (Local Area Network) as well as across the WAN (Wide Area Network) without affecting too much the network bandwidth. It comes in two different versions and depending on the business needs, corporations can either install standard or enterprise. It has many different uses including project management and collaboration. Describing How is Used SharePoint can be setup and managed by sites. Users can be granted access to one or more sites depending on their need. Each site can be customized with different colors, backgrounds and pictures. Each site is also composed of a group of applications that are...
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...L'Oreal: Knowledge Management Using Microsoft SharePoint. Hand in 22 April 2015 Tags: Global brand coordination; sharing business knowledge; collaboration and coordination of effort worldwide; enabling a single community; ease of integration with desktop MS Office. Summary L'Oreal decided to use Microsoft SharePoint server to create a global knowledge management and collaboration platform. The system runs on a corporate intranet called M@sternet that spans the globe and coordinates the work of hundreds of teams in over 150 subsidiaries. URL:http://www.youtube.com/watch?v=8MvWkDXFz0w&NR= Case "The L'Oreal Group is the world's largest cosmetics and beauty company. It is headquartered in the Paris suburb of Clichy, Hauts-de-Seine, France. 96% of L'Oreal revenue is generated from cosmetics, from hair colour products to skin care, sun protection, make-up, perfumes and hair care. L'Oreal also is active in the dermatological and pharmaceutical fields. The company was founded in 1907 by Eugene Schueller, a young French chemist, who developed an innovative hair-colour formula. In 1920, the small company employed three chemists. By 1950, the research teams were 100 strong; that number reached 1,000 by 1984, and is nearly 2,000 today. While L'Oreal got its start in the hair-colour business, the company soon branched out into other cleansing and beauty products. L'Oreal currently markets over 500 brands and many thousands of individual products in all sectors of the beauty business:...
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...L'Oreal: Knowledge Management Using Microsoft SharePoint. Hand in 9 & 11 13 April 2016 Tags: Global brand coordination; sharing business knowledge; collaboration and coordination of effort worldwide; enabling a single community; ease of integration with desktop MS Office. Summary L'Oreal decided to use Microsoft SharePoint server to create a global knowledge management and collaboration platform. The system runs on a corporate intranet called M@sternet that spans the globe and coordinates the work of hundreds of teams in over 150 subsidiaries. URL:http://www.youtube.com/watch?v=8MvWkDXFz0w&NR= Case "The L'Oreal Group is the world's largest cosmetics and beauty company. It is headquartered in the Paris suburb of Clichy, Hauts-de-Seine, France. 96% of L'Oreal revenue is generated from cosmetics, from hair colour products to skin care, sun protection, make-up, perfumes and hair care. L'Oreal also is active in the dermatological and pharmaceutical fields. The company was founded in 1907 by Eugene Schueller, a young French chemist, who developed an innovative hair-colour formula. In 1920, the small company employed three chemists. By 1950, the research teams were 100 strong; that number reached 1,000 by 1984, and is nearly 2,000 today. While L'Oreal got its start in the hair-colour business, the company soon branched out into other cleansing and beauty products. L'Oreal currently markets over 500 brands and many thousands of individual products in all sectors of the beauty...
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...methodologies for driving its software processes, but more recently expanded into vertical markets. In these situations, SAP produced specialized modules (referred to as IS or Industry Specific) geared toward a particular market segment, such as utilities or retail. Siemens ShareNet Siemens ShareNet: Building a Knowledge Network [2002]: Describes the development of ShareNet, an innovative knowledge management system used by a division of Siemens. ShareNet attempts to capture the knowledge and experience of Siemen's many dispersed sales and marketing units around the globe, making it available to all. ShareNet has to date been funded as a corporate initiative, free to all who use it. But as the telecommunications market has collapsed, the group who run it are under increasing pressure to cut costs....
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...learning; mailing lists and databases; Process incoming and outgoing mail manually or electronically; Send and receive messages; Perform basic bookkeeping tasks; Prepare and format page presentation; Compile data, statistics and other information Strong background in Computer use with Windows; General office equipment; Excel; Data entry; Internet browser; Electronic Mail; Electronic scheduler; MS Word; MS PowerPoint; Basic knowledge of HTML, Experience in a startup development; knowledge in building websites with wordpress, joomla, other; experience in websites management. Also Oral communication; Working with others; Significant use of memory Multilingual: Fluent in English, Italian and a basic knowledge of scholastic German. PROFESSIONAL EXPERIENCE Office worker Augusto Sechi Rappresentanze, Cagliari Italy Representation of flour and bakery products merchandise management / inventory orders customer relations 2009 – 2012 2009 Co-founder, Project manager & services supervisor Ets Group Rappresentanze http://www.etsgeneralcontractor.com/ , Cagliari Italy Representation of products for Green Building, Renewable Energy, Air Conditioning, Automation,...
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...Project Plan – Team “A” CMGT445: Application Implementation November 21st, 2011 Prof: Todd Doren Overview Baderman Island Resort is a popular resort destination for tourist that consists of three hotels, four restaurants, a convention center, two gift shops, a pro shop and a spa. These facilities provide guests something that Boardman Management likes to call "a slice of paradise." They are located on the Baderman Island which is actually in the Kelsey River, which is used as a method of transportation for guests. It is Baderman's goal to provide guests with a place for leisure, comfort and activity. Purpose To continue providing the upmost service, Boardman Management Group has placed a service request asking for assistance upgrading their word processing software. Since Boardman Management Group is in charge of the Baderman Island Resort sites, it will provide all of the facilities with a chance to standardize their word processing applications. Due to the fact that each location operates independently from each other a discovery will need to be performed and analyzed. One of the main purposes of this service request will be to determine whether or not an upgrade is needed for all of the computers on each site and to determine which application will be best suited as the standardized word processing application. Business Requirements As mentioned previously, Baderman seeks to upgrade its current WPS or replace it with a new one. In doing so, several needs and requirements...
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...Institute for Health Technology Transformation Population Health Management A Roadmap for Provider-Based Automation in a New Era of Healthcare Acknowledgements Alide Chase, MS Senior Vice President for Quality and Service Kaiser Foundation Health Plan, Inc. & Kaiser Foundation Hospitals Connie White Delaney, PhD, RN, FAAN, FACMI School of Nursing Professor & Dean Academic Health Center Director, Biomedical Health Informatics (BMHI) Acting Director of the Institute for Health Informatics (IHI) University of Minnesota Don Fetterolf, MD, MBA Principal Fetterolf Healthcare Consulting Robert Fortini VP & Chief Clinical Officer Bon Secours Health System Paul Grundy, MD, MPH Global Director of Healthcare Transformation IBM President Patient-Centered Primary Care Collaborative Richard Hodach, MD, PHD, MPH Chief Medical Officer Phytel Michael B. Matthews Chief Executive Officer Central Virginia Health Network Margaret O’Kane President National Committee for Quality Assurance Andy Steele, MD, MPH, MSC Director, Medical Informatics Denver Health 2 Dear Colleagues, Population health management has been around for a while, but only recently has it gained serious attention from mainstream healthcare organizations. The reason is simple: healthcare reimbursement is changing, and hospitals, healthcare systems, and physician groups must adapt to a new world in which providers are rewarded for meeting quality objectives for their entire patient panel, and not just those actively...
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...Efficiency and Collaboration Proposal BIS/220 October 19, 2011 Efficiency and Collaboration Proposal Party Plates has grown significantly within the last two years and the current Excel system, excel, cannot keep up with all data. In order to improve the efficiency of the current information systems used in Party Plates, the antiquated system needs to be upgraded to a much more efficient system such as Microsoft Access. The upgrade will benefit the company in terms of better data tracking and the ability of producingto produce useful reports in relation to customer sales. Microsoft Access is a database software that allows a user to manipulate large amounts of data. Unlike Excel, Access can hold more than 65 thousand records, which can be converted and viewed in various forms depending on what is needed. Microsoft Access offers two main benefits, its user friendly friendliness and its ability to hold large amounts of data without sacrificing performance. Microsoft Access functions in different ways that tie together …what? . Tables are used to store data from which queries can pull information from and perform calculations against the data. Forms can be used to enter information into tables. Reports will allow the information to be displayed in a printer-ready format. The reports can also be exported to other Microsoft Office programs, such as Excel or Word. Finally, macros allow for the automation of database tasks. Modules are an area for advanced...
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...L'Oreal decided to use Microsoft SharePoint server to create a global knowledge management and collaboration platform. The system runs on a corporate intranet called M@sternet that spans the globe and coordinates the work of hundreds of teams in over 150 subsidiaries. L=2:57 "The L'Oreal Group is the world's largest cosmetics and beauty company. It is headquartered in the Paris suburb of Clichy, Hauts-de-Seine, France. 96% of L'Oreal revenue is generated from cosmetics, from hair color products to skin care, sun protection, make-up, perfumes and hair care. L'Oreal also is active in the dermatological and pharmaceutical fields. The company was founded in 1907 by Eugene Schueller, a young French chemist, who developed an innovative hair-color formula. In 1920, the small company employed three chemists. By 1950, the research teams were 100 strong; that number reached 1,000 by 1984, and is nearly 2,000 today. While L'Oreal got its start in the hair-color business, the company soon branched out into other cleansing and beauty products. L'Oreal currently markets over 500 brands and many thousands of individual products in all sectors of the beauty business: hair color, permanents, styling aids, body and skin care, cleansers and fragrances. The company's products are found in a wide variety of distribution channels, from hair salons and perfumeries to hyper - and supermarkets, health/beauty outlets, pharmacies and direct mail. L'Oreal has five worldwide research and development...
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...operations across all departments, and ensure that all client interactions are handled in a responsive and professional manner. Customer relationship management (CRM) systems has emerged as a way for businesses to streamline customer-related processes across functional areas, increase the efficiency and effectiveness of customer transactions at all levels, and optimize service quality at each touch-point. Within the CRM world, there are many types of solutions, each having their own flavor, and each meeting different business needs. What is Enterprise CRM? Enterprise customer relationship management is a family of tightly-integrated applications that span both front- and back-office operations throughout a company. These solutions – which include sales force, marketing, contact center, and help desk automation systems – seamlessly coordinate and consolidate the disparate, repetitive processes and silo-ed data that often exist across multiple customer-facing business units. With enterprise CRM, all sales, marketing, service, and support staff can share information and work in synch...
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