Premium Essay

Office Management Outcome 4

In:

Submitted By katief84
Words 1790
Pages 8
Office Management LO4

1 Induction
Induction Training - Is training which is provided to all new employees by the employer to assist the new employee in adjustment to their new job, tasks and to help them become familiar with their new role, and work environment and the people around them/people they will be working with. It gives the new employee a basic overview of the company and its services as well as their role in the environment. It also allows for the employer to establish with the new employee what is expected of them in terms of working hours, dress code, any policies and procedures to be adhered to, it is also an opportunity for the employee to establish what their entitlements are in regards to holidays, what the procedures are for requesting holidays etc.
Induction training clearly benefits the new employee as it allows them a good introduction to all aspects of their new role and what is expected of them, it also allows them to establish things like where the canteen is, where toilets are, break times, procedures for holiday requests, how to inform of absence (sickness) etc.
It is also beneficial to the employer as it allows them an opportunity early on to establish clear foundations and expectations, the company policies and organisational structure job, department and company goals and objectives.

2 Performance Review
Performance review is a periodic review of an employee’s performance. The review is normally done in a meeting between employer and employee, and reviews the employee’s performance over a specific period of time, it looks at progression since last review, measures skills and accomplishments, such as meeting targets set.
Setting & monitoring - Performance reviews are beneficial to an organisation as they can be helpful in setting and monitoring targets set/to be set for employees and subsequently review these targets

Similar Documents

Premium Essay

Automated Cash Registers, Scanners, or Other Digital Devices.

...of ICT in the Office of the President.   List of Acronyms AGAGE AISI AMIS ARTEL BNR BPO CD CERT COMESA CNS-ATM CS CSIRT CTC FWG DCRS EAPP EASSy EDPRS e-GOV EMIS EMR EQMS ERMS FMS FY GDP GIS GNI GNP GoR G2B G2C G2G HIV HLSC HRMS ICT ICT4D IDS IPAR IPS ISP ISPA ITU IXP JICA Advanced Global Atmospheric Gases Experiment African Information Society Initiative Agriculture management Information System Africa Rural Telecommunication Banque National du Rwanda Business Processing Outsourcing Community Development Computer Emergency Response Team Common Market for Eastern and Southern Africa Communication Navigation Surveillance /Air Management Cyber Security Computer Security Incident Response Team Coordination Technical Committee Focus area Working Group Develop a Digital Court Recording System East African Power Pool Eastern Africa Submarine Cable System Economic Development & Poverty Reduction Strategy (2008-2012) e-Government Education Management Information System Electronic Medical Records Electronic Queue Management System Electronic Records Management System Financial Management Systems Fiscal Year Gross Domestic Product Geographical Information System Gross National Income Gross National Product Government of Rwanda Government-to-Business Government-to-Citizen Government-to-Government Human Immunodeficiency Virus High Level Steering Committee Human Resource Management System Information...

Words: 28160 - Pages: 113

Free Essay

Report

...FY 2002 Annual Performance Plan Table of Contents 1. Introduction The 1913 Act that created the Department of Labor (DOL) stated that its purpose "... shall be to foster, promote and develop the welfare of the wage earners of the United States, to improve their working conditions, and to advance their opportunities for profitable employment." While this statement is as true today as it was 88 years ago, our vision has matured as the Department has addressed changing economies and a diversified workforce. Today, the Department must ensure that the 21st century workforce is prepared to face the 21st century economy with hope--by equipping all workers with the skills to reach their aspirations. As we respond to the challenges of the changing economy, the Department's first responsibility will continue to be the protection of workers by enforcing the Nation's labor laws: * to ensure the safety of every workplace, * to guarantee an honest day's pay for an honest day's work, * to stop discrimination, * to protect workers from coercion and intimidation, and * to safeguard the pension of every American worker and retiree. The Department will emphasize prevention and compliance assistance--to protect workers before they are harmed physically or economically. Consistent with the Department's commitment to enforcement, we will work together with employers on better prevention strategies, avoiding whenever possible the loss of life, health or economic well-being...

Words: 3202 - Pages: 13

Premium Essay

Marketing

...investigated and | |if found to have occurred will be dealt with according to the procedures set down by the College. Please see your student | |handbook for further details of what is / isn’t plagiarism. | Coursework Regulations   1. Submission of coursework must be undertaken according to the relevant procedure – whether online or paper-based. Lecturers will give information as to which procedure must be followed, and details of submission procedures and penalty fees can be obtained from Academic Administration or the general student handbook. 2. All coursework must be submitted to the Academic Admin Office and a receipt must be obtained. Under no circumstances can other College staff accept them. Please check the Academic Admin Office opening hours. 3. Late coursework will...

Words: 974 - Pages: 4

Free Essay

New Insurance Degree at Kent State University

...progressively successful employment in the insurance industry, one of the Ohio's top employers at nearly 200,000 jobs statewide. Goals and Student Learning Outcomes/Objectives, with Any Associations and Related Measures, Targets, Findings, and Action Plans G 1:Prepare Individuals for Career Success in Insurance Industry Prepare traditional and non-traditional students to enter the insurance business world with: • the knowledge and understanding gained through a broad-based liberal arts education, • the specific knowledge and skill sets associated with a thorough understanding of risk management and insurance, and • true respect for the role these disciplines play within our economic system. SLO 1:Achieve Liberal Arts, Risk Management and Insurance Comprehension Both in terms of liberal arts competencies, such as writing, mathematics, science, and communication, and business-specific knowledge, such as management, finance and operations, ensure program graduates can demonstrate in-depth comprehension of, and exhibit their ability to successfully apply that comprehension to, risk management in general and to both personal and commercial insurance disciplines specifically. These disciplines include, but are not limited to, underwriting, rate making, compliance, claims, marketing and distribution. Achieve this outcome in part by offering the...

Words: 10974 - Pages: 44

Premium Essay

Mis Fnb Project

...Project Management Fundamentals Office of the Senior Associate Vice President for Finance Project Management Institute Project Management Fundamentals  PMI is an aggregation of best practices from thousands of professional project managers  Principles in this training are based on PMI methodologies, there are other methodologies  Organizations typically use these as a basis for developing custom project management processes  For PMPs, this course counts towards PDUs. Office of the Senior Associate Vice President for Finance www.pmi.org Page 2 GW MS in Project Management Project Management Fundamentals Office of the Senior Associate Vice President for Finance business.gwu.edu/mspm/ Page 3 Outline Project Management Fundamentals 1. Project Issues 2. Project Characteristics – Definition of a Project – Project vs. Operations – Key Elements of Project Management – Project Lifecycle Phases – Project Management Functions Office of the Senior Associate Vice President for Finance 3. Project Participants – – – – Project Stakeholders Project Sponsor & Owner Project Manager Project Team 4. Basic Project Tools – – – – Project Charter Project Management Plan WBS / Schedule Action / Risk / Change Tracking – Document Management Page 4 Project Issues Project Management Fundamentals Office of the Senior Associate Vice President for Finance Page 5 Project Characteristics Project...

Words: 1382 - Pages: 6

Free Essay

Call Center Planning Process

...Process Carrie "Shellie" Cobbs Health Care Management HCS 325 Karissa Stewart May 05, 2013 Call Center Planning Process The process in place for answering phone calls at Synergy Orthopedics needs additional resources to allow better customer service. The call volume has doubled in the year since the Physicians have started taking more ER, emergency room, call. The hold time for patients calling to schedule appointments has also increased that is a direct reflection on the office. To promote better customer service I am proposing the idea of rotating the current staff through a schedule of solely answering the incoming phone calls. With the $20,000 allocated to Synergy Orthopedics, I propose that the empty office become equipped with a desk, chair, computer, and phone to create a single person call center. To complete this change, the staff will have to rely more on teamwork to allow the office to continue to run efficiently. Health care teams Teamwork is not a new process in health care. Since the beginning of organized health care individual health care providers have had assistance from other providers. The teamwork model is changing in modern health care to include the staff involved in the implementation of the decisions of the team. Diverse and synergistic teams are established to create procedures, accomplish goals, and brainstorm possible outcomes for problems presented to the team. “One...

Words: 1031 - Pages: 5

Premium Essay

Regret Mapping

...| | Even though many of the employees are happy with the current workplace, everyone has certain regrets with the current job. The modern society also offers unlimited opportunities for those who seek out. I try to map some of the common regrets that are faced by the employees in their mid-20s working in corporate environment and how it has affected their attitude towards work. | Introduction The research tries to map the commonly found regrets among the working class in their workplace, the reason for the regret and the implications of that. A lot of research has been done in the Organisation Behaviour to identify the job regrets and their causes and results. Some of the common theories are examined against the findings from 10 of the volunteers. The answers will help in understanding the validity of the theories which were designed before the information age. Examination of such old theories raises questions about their fit in the current organisational context, new-age employees and their changed attitudes towards workplaces. Research Methodology Regret mapping was done for 10 volunteers in the age group of 24-26 working in a corporate setup. Before taking the interview, they were told about the purpose of the interview. They were also assured about the confidentiality of their responses. Though nobody declined to record the interview, 3 of them reconfirmed about the confidentiality. 2 of the respondents were told in detail about their input earlier and were...

Words: 5497 - Pages: 22

Premium Essay

Undertake Project Work

...other agreement, project plan or summary, project brief. Legislative agreement. Other documents outlining expected outcomes of the project. Inclusions and exclusions from the project, project resources, quality standards for project and timeframes for project. 2. For each of the stakeholder groups in the following list , identify who within the organization fits into these categories and why they are important in the context of the project. STAKEHOLDER | WHO | DETAILS | Project Sponsor | Alexis Schuler | The Project Sponsor is the individual with overall accountability for the project.The Project Sponsor is primarily concerned with ensuring that the project delivers the agreed business benefits. | Managers, employees and relevant key personnel | Nick Mitchell – Managing Director Meg Natoli – Company Accountant Bryon Page – Sales Manager & Key Client Contact Sandra Ngo – Editorial Manager Bob Breman – IT Manager Stella Galanis – Office Manager & Nick’s PA | Managements have an interest in projects undertaken by their organization, and their approval will be required. | Any other stuff members who have special responsibilities | Meg’s team – 3 staff looking after procurement Byron’s team – 3 advertising sales staff , 2 marketing coordinators , 3 account manager Bob’s IT assistant Stella’s team – 2 staff on general office support & reception duties | Other members of the organization who can contribute to the project. | Customers...

Words: 3711 - Pages: 15

Premium Essay

Managing from a Distance and Its Effect on Job Performance

...Managing from a Distance and its Effect on Job Performance Table of Contents Abstract.........................................................................................................................................3 Chapter 1 – Introduction...............................................................................................................4 Chapter 2 – Review of Related Literature....................................................................................6 Chapter 3 – Methodology.............................................................................................................9 Chapter 4 – Findings...................................................................................................................11 Chapter 5 – Summary.................................................................................................................12 References..................................................................................................................................13 Appendix A – Cover Letter (Email)...........................................................................................15 Appendix B – Questionnaire......................................................................................................16 Abstract For some, the autonomy that is granted in a teleworking environment breeds isolation and dissatisfaction, while for others it’s liberating and indicates a high level of trust between...

Words: 2769 - Pages: 12

Premium Essay

Prince2

...and Service Management PRINCE2® Business Benefits Dr. Ian Clarkson, QA White Paper January 2010 2 PRINCE2® Business Benefits Section 1 Introduction As the pace, amount and complexity of change continues to increase, transforming operations so as to achieve a beneficial future state whilst maintaining ‘business-as-usual’ remains the crucial challenge for organizations. This challenge creates a natural tension which, in most cases, always requires more time and money to manage than anticipated. Projects provide the means by which organizations can transform their business operations. Project management, therefore, is the mechanism by which this transformation process is managed. This white paper discusses the business benefits that organizations can attain by adopting a structured, controlled, repeatable and robust project management method. The particular project management method ‘under the spotlight’ in this white paper is PRINCE2®. The content of this white paper is structured as follows. Section 2 discusses what PRINCE2 is and its place within the global project management industry, whereas Section 3 defines exactly what is termed ‘PRINCE2 Business Benefits’. Section 4 ‘makes the case’ as to why formal project management (and, indeed, a structured approach) is needed with Section 5 exploring the business benefits of adopting PRINCE2 from the perspectives of 1) the commercial sector, 2) the public sector, 3) the voluntary (or ‘third’) sector and 4) the individual...

Words: 7474 - Pages: 30

Premium Essay

Manage Project Integration

...Activity 1 1. Project management is the application of knowledge, skills, tools and techniques to meet project requirements. Project management is accomplished through the application and integration of the project management processes of initiating, planning, executing, monitoring and controlling and closing. Managing a project is best described as consistently producing key results expected by stakeholders. While all stake holders are important, it is of prime importance to meet the customer’s needs and requirements. 2. Project Integration Management Project Scope Management Project Time Management Project Cost Management Project Quality Management Project Management Project Human Resource Management Project Communications Management Project Risk Management Project Management Project Procurement Management 3. A project management office (PMO) is an organizational unit to centralize and coordinate the management of projects under its domain. A PMO can also be referred as to a program management office, project office or program office. A PMO oversees the management f projects, programs or a combination of both. The projects supported or administered by a PMO might not be related other than by being managed together. Some PMO’s do coordinate and manage related projects. In many organizations those projects are grouped or related in some manner based on the way the PMO will coordinate and manage those projects. 4. Objective A project objective...

Words: 2132 - Pages: 9

Premium Essay

Project Management Office

...responsibilities related to the centralized and coordinated management of those projects under its domain. The responsibilities of the PMO can range from providing project management support functions to actually being responsible for the direct management of a project”[1] “PMO is the administrative mechanism by which a focal point is provided for organizational project management activities”[2] “A project management office is a formal, centralized layer of control between senior management and project management”[3] Refer to the page on “PMO Functions” to see what responsibilities are typical of PMOs (e.g. Templates, Methodology, etc) Other popular names for the same type of entity are: Program Management Office, Project Support Office, Project Office, Center of Excellence, etc. The letter “P” in PMO stands for “Project” (and not Program or Portfolio). PMO also refers to a multi project office, that is, one PMO to oversee all projects in an organization rather than one PMO for each project. Those projects may be independent of each other, or they may be related and contributing together towards the same outcome as a single Program, or may be grouped in a Portfolio to facilitate their effective management towards meeting a strategic business objective. This definition is aligned with the PMI terminology used in PMBoK and to the PMO whitepaper by Hobbs[4] References: [1] PMI. (2003) Guide to Project Management Body of Knowledge (2003) PMI [online with subscription] (URL...

Words: 334 - Pages: 2

Premium Essay

Syllabus

...COURSE TITLE: Project and Change Management COURSE NUMBER: IST 7060 TEXT BOOK: Project Management, the Managerial Process. 6thEdition. Author Erik W. Larson & Clifford F. Gray OFFICE HOURS/METHOD OF CONTACT: I do not have an office on campus but can be reached in the evening using blackboard. I also respond to e-mails within 24 hours of receiving them. My e-mail address is: debra.x.gordon@wilmu.edu PREREQUISITE: IST 7000, IST 7020, and IST 7040 1. COURSE DESCRIPTION This course focuses on managing projects within an organizational context, including the processes related to initiating, planning, executing, controlling, reporting, and closing a project. Project integration, scope, time, cost, quality control, and risk management are also explored. Other areas covered in the course are: managing the changes in organizations resulting from the introduction or revision of information systems, identifying project champions, working with user teams, training, documentation, and the change management role of the IS specialist. 2. RATIONALE This course integrates two major related topics, project and change management. As projects evolve and implementation strategies are developed, the role of change management becomes critically important to the...

Words: 1358 - Pages: 6

Premium Essay

Information Technology

...Principles of Software Development QUALIFICATION: NTA LEVEL 6 – Ordinary Diploma in computer science Facilitators: Mr. Didas Malekia (dmalekia@iaa.ac.tz ) Scheduling: Lecture: Tuesday 09:10-10:10 (MAMBA) Friday 09:10-10:10 (MAMBA) Practical: Tuesday 11:30-12:30 (MAMBA) | | 1. INTRODUCTION: This assessment plan has been prepared by IAA for the module named Principles of Software Development. The assessor should assess learning outcomes stipulated within NTA Curriculum flexibly based on the student’s ability to apply competences involving application of skills and knowledge in a broad range of work activities, most of which are non-routine. The assessment plan was developed on September 2013 to be implemented for the academic year 2013/2014 after the introduction of Competence-Based Education and Training (CEBT) by NACTE. 2. ENABLING AND SUB-ENABLING OUTCOMES: |Enabling Outcomes |Sub-Enabling Outcomes | |1.1 Analyze the systems’ user requirements in designing software.|Assess the impact of software crisis and failures in software | | |development projects | | |Describe categories of system requirements in software projects | | ...

Words: 648 - Pages: 3

Premium Essay

Business Case

...UNSW@CANBERRA ZBUS8147 (Business of Managing Projects), Session 1, 2015 Assessment Item 3 – Business Case A Project to Review Curriculum Management Process to Expedite Updating Aegis Training Courses and Improve Aegis Training Outcomes: Business Case. 1. Introduction 2.1. Purpose of the document: This document seeks funding from Director of ATRC Training to undertake Project Curriculum Management (CM) Change, an initiative to expedite changes to the curriculum for ATRC Officer Courses. The business case also confirms the project key parameters and serves as a brief for stakeholders. 2.2. Overview of the Project: Currently there is a three month delay in making simple amendments to any courses, including Power Point updates and reference changes. This project aims to reduce the time to less than 4 weeks and ensure all appropriate milestones are still met. The analysis will take 8 weeks to complete. 2.3. Project appraisal: This project is assessed as high yield, low cost and a low risk initiative. 2. Business context 3.4. The current process to make changes to the curriculum is taking on average 3 months. This is not in line with the current ATRC Strategic Objectives, ‘Increase Training Effectiveness’, and ‘Improve Execution in Production and Efficiency’. This is directly impacting on ATRCs Targeted Outputs which are to provide ‘Total Mission Accomplishment’ to the Fleet, which involves producing Naval Officers that are ‘Trained and...

Words: 2980 - Pages: 12