...vary from hourly gym use to recover protein shakes. Added value can be found in the ability for our services to eliminate or decrease inconsistencies associated with sticking to a workout schedule. Onsite services decreases the level of motivation needed to gather one’s self and commuting to the area local gym. People aim to locate ease in processes they consider the hardest to do or maintain. With that being said, I believe it is very rational and profitable to pursue this venture in this industry. I will leverage this OM topic with a focus angled to my capstone project that will deal with the following key elements: • Workforce scheduling • Capacity planning • Quality management and process improvement • Trends in Healthcare (very important) • Inventory management I believe that by focusing on these core elements in relation to Health Care processes, I will be able to mitigate any potential risk situations that I may experience during the operation process of Right Here Chiseled Sessions (RHCS) and thus avoid any potential hiccups my firm may experienced during day to day business processing and ultimately decrease profit reduction scenarios. According to Jacobs & Chase, “Health care as a service is characterized by...
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... And I would like to treat the Republic of the Philippines, Head of Department Education as the Operation Manager (OM). The objective of the operation manager is to be able to develop set of activities that creates value in the form of goods and service by transforming inputs and outputs. Now in order for the operations manager to achieve its purpose OM has to look and define where the government would like to focus? Differentiation, rapid response or low costs and then OM needs to check the 10 decisions that he needs to make. First are the goods and service designs. OM needs to assess what can the government offer to the local market and to the international market? OM has to look at the current businesses in the country and in the international market and the demands in the next 5, 10 years and so. When the OM has all the relevant information (competence needed in the market etc) then OM needs to summarize and build up his priority (using the house of quality tool) and proceed to next step/consideration. After doing this activity the OM should be able to answer and give the public advice on what skills or education they need in the next 5 to 10 years e.g IT related courses, Hospitality, Business or any other Technical Courses and info similar to life cycle of these courses. Second consideration is the process design, capacity or the educational program that the OM needs to implement in the Philippines considering the impact on each stakeholder. Just recently,...
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...Introduction to Operation Management 1. Define operations management. Operations management is the business function that is responsible for managing and coordinating the resources needed to produce a company’s products and services. Without operations management there would be no products or services to sell. 2. Explain the role of operations management in business. The role of operations management is to transform organizational inputs—human resources, facilities, materials, technology, and information—into a company’s finished goods or services. 3. Describe decisions that operations managers make. Operations management is responsible for a wide range of decisions, ranging from strategic decisions, such as designing the unique features of a product and process, to tactical decisions, such as planning worker schedules. 4. Describe the differences between service and manufacturing operations. Organizations can be divided into manufacturing and service operations, which differ in the tangibility of the product and the degree of customer contact. Manufacturing and service operations have very different operational requirements. 5. Identify major historical developments in operations management. A number of historical milestones have shaped operations management into what it is today. Some of the more significant of these are the Industrial Revolution, scientific management, the human relations movement, management science, and...
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...IM56 Managing International Operations Juliana Hsuan (Mikkola), Ph.D. Professor Dept. of Operations Management (PEØ) Lecture 1 30.01.2014 Today’s Topics Introduction to Operations Management Course outline Exam The role of OM The objectives of OM IM56_2014_JH 2 Why Operations Management? OM is important – It is concerned with creating products and services upon which we all depend OM is exciting – It is at the center of so many changes affecting the business world OM is challenging – Promoting the creativity which will allow organizations to respond to so many changes is becoming the prime task of operations managers IM56_2014_JH 3 Content The concepts global operations management Structuring global operations process networks (= supply/demand chains) Design of inter-organizational relationships and business processes Operations management information systems Operations philosophies (JIT, TQM, BPR) Product Design Project Management Performance measurement of OM 4 IM56_2014_JH Course Material Paton, S., Clegg, B., Hsuan, J. and Pilkington, A. (2011) Operations Management. 1st Edition. McGraw-Hill. & Additional literature IM56_2014_JH 5 Synopsis-exam ... What does CBSstudy handbook say to that. The synopsis exam is a form of oral defense. At the exam, the student must demonstrate a comprehensive knowledge and understanding of topics, theories, methods and models that...
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...OPERATIONS MANAGEMENT : ASSIGNMENTS “Chandralok” is a canteen facility catering to all the students studying at the various institutions of the MIT Group. Students of the OM course are required to spend some time observing the operations of Chandralok , first hand , to enable them do the following 3 assignments, during the second term. Assignment No. 1 : Study the “Facility Layout“ of the canteen , from an operations management angle and answer the following. 1) Your comments on the existing layout. 2) Can the operations be improved with a change in the layout? How? 3) What are the constraints you find in implementing your suggestions for a layout change? Are they real? Are they surmountable? Assignment No. 2 : Study the segments catered to by Chandralok Canteen. Study the arrival pattern and the arrival rates of customers. Make a document of at least a days record, and answer the following. 1) How long does it take, on an average, to serve a customer? What factors does it depend on? 2) What will the average waiting time at the different slots / eating times? 3) What is the expected length of the queue? Any suggestions for reducing this? Assignment No.3: You are trying to introduce a special item, say Samosa, in the canteen’s menu. You know that it can be stored for sale only for about 8 hours from the time of making. Thus whatever not sold by evening is wasted. Observe the actual happenings over a few days (this activity can...
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...CHAPTER 1: OPERATIONS AND PRODUCTIVITY TRUE/FALSE 1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. True (Global company profile, easy) 2. The production process at Hard Rock Café is limited to meal preparation and serving customers. False (Global company profile, easy) 3. All organizations, including service firms such as banks and hospitals, have a production function. True (What is operations management? moderate) 4. Operations management is the set of activities that create value in the form of goods and services by transforming inputs into outputs. True (What is operations management? easy) 5. An example of a "hidden" production function is money transfers at banks. True (What is operations management? moderate) 6. One reason to study operations management is to learn how people organize themselves for productive enterprise. True (Why study OM, easy) 7. The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function. True (What operations managers do, easy) 8. "How much inventory of this item should we have?" is within the critical decision area of managing quality. False (What operations managers do, easy) 9. In order to have a career in operations management, one must have a degree in statistics or quantitative methods. False (What operations...
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...CHAPTER 1: OPERATIONS AND PRODUCTIVITY TRUE/FALSE 1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. True (Global company profile, easy) 2. The production process at Hard Rock Café is limited to meal preparation and serving customers. False (Global company profile, easy) 3. All organizations, including service firms such as banks and hospitals, have a production function. True (What is operations management? moderate) 4. Operations management is the set of activities that create value in the form of goods and services by transforming inputs into outputs. True (What is operations management? easy) 5. An example of a "hidden" production function is money transfers at banks. True (What is operations management? moderate) 6. One reason to study operations management is to learn how people organize themselves for productive enterprise. True (Why study OM, easy) 7. The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function. True (What operations managers do, easy) 8. "How much inventory of this item should we have?" is within the critical decision area of managing quality. False (What operations managers do, easy) 9. In order to have a career in operations management, one must have a degree in statistics or quantitative methods. False (What operations managers do, easy)...
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...Production and Operations Plan Overview : The main objective of operations plan is to produce high quality products and services at efficient processes (least cost) for a company to be profitable. Activities in operations management (OM) include organizing work, selecting processes, arranging layouts, locating facilities, designing jobs, measuring performance, controlling quality, scheduling work, managing inventory, and planning production. This means that operations management deals with people, technology, and deadlines. The business would start from considering three factors – its suppliers, research and development team, finance team and ultimately, the customers. Following consumer or competitors’ leads is not enough; research and development is the primary source of new product ideas. The idea generation phase involves consideration of technologies, competitors, marketing, and design firms. From considering the factors that may affect the business as mentioned above, the proponents have drawn a product concept. Finance conducted a market study which contains how much are their possible customers are willing to pay for their products. The proponents identified what the product should do to satisfy customers (performance specification) which will be based on three (3) major criteria – trends (this criterion pertains to style, season, age, gender), pricing (this criterion pertains to quality standards, raw materials utilized, location, and professional fees), and quality...
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...Managing Supply Operation GSCM 206 Case - Hard Rock Café’s Global Strategy and Pearson Video Library Professor: Craig Williams Jameila Givens July 10, 2015 Week 1 Hard Rock Café’s Global Strategy Identify the strategy changes that have taken place at Hard Rock Café since its founding in 1971. Since the Hard Rock Café was established in 1971, it has constantly redesigned itself to convey the brand where it is presently, by adjusting to the times and changing when change is requested. The organization embraced numerous changes including stores, redesigning it's menu, moving to places that are not really tourist destinations, and best of all, including live music and rock shows into the general customers experience. The Hard Rock put in millions to make a visual and acoustic situation ideal for their visitors. The company also brought into their "experience" to concept their own merchandise, which is one of a kind in every area and it gives an immense income to the organization. Hard Rock is known for its extensive and museum-worthy memorabilia and products. Today, its memorabilia collection is evaluated to be worth $40 Million. Every restaurant rotates their items to keep the experience new. Their merchandise records at 48% of its sales. . As Hard Rock Café has changed its strategy, how has its responses to some of the 10 decisions of OM changed? The strategy of Hard Rock was to change from local to international with upgrades to their Manu for each restaurant destinations...
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...describe the customer benefit t package that Zappos provides. Identify and describe one primary value creation, one support, and one general management Process you might encounter at Zippos. The customer benefit package Zappos provided to their customers is the” Deliver Wow through Service” for customers who ever order from Zappos , and they also provide free shipping in both directions for all their purchases and they often give customers free upgrade surprise and 360 return day policy. 2. Explain the role of service encounters and service management skills at Zappos. How does Zappos create superior customer experiences? The way Zappos create superior customer experiences is by making sure that their customers are all happy with their order including those customers that have brought the products pass the return date by providing them 365days policy, and also trained their works to be more implored to use their imaginations on customers that they feels has a tough day should be send an overnight flower to her door step the next morning. 3. Describe how any three of the OM activities in the box “What Do Operations Managers Do?” impact the management of both the goods that Zappos sells and the services that it provides. Operations Management is the science and art of ensuring that goods and services OM Inventory management: Zappos it was with fulfillment out of their hands, they were faced with problems of control over service quality and began to hold inventory...
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...termpaperwarehouse.com › Business and Management * Feb 21, 2014 - Why Service Is More Challenging Than Manufacturing ? Q. 1. What managerial challenges do services present that manufacturing does not? 2. Why does service management present more challenges ... www.answers.com › ... › Industries and Professions › Manufacturing * Managerial challenges presented in services that don't surface in ... There is constant customer contact in servicing; manufacturing does not have ... What did you discover in your research of female serial killers for The Boy in the Woods? 3. Om chap1 - Slideshare www.slideshare.net/JouvellDioquino/om-chap1 * * Feb 13, 2012 - What managerial challenges do services present that manufacturing does not? 2. Why does service management present more challenges ... 4. Introduction to Operation Management - Slideshare www.slideshare.net/ot.chandy/introduction-to-operation-management * * Nov 27, 2009 - Manufacturing and Service is difficult to distinguish ... Therefore, operation management should not see as manufacturing vs. service BUT as ...Remember: materials do notthink or act for themselves while customers can and do. ...To get deeper understand of business present & future trends & challenges 5. Operations Management in Manufacturing and Service ... https://new.edu/.../operations-management-in-manufacturing-and-service... * * Operations Management in Manufacturing and Service Industries...
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...USING TEAMS IN PRODUCTION AND OPERATIONS MANAGEMENT CONTEMPORARY BUSINESS MAY 13, 2012 Facts In this case study, I have been asked to research a leading manufacturer or a major retail or restaurant business. Analyze the company’s production and operations management system and evaluate the use of teams in its production and operations management. 1. Describe a major global corporation: (1) a leading manufacturer or (2) a major retail or restaurant business. Describe the type of business, market share, financials, size, and global presence; 2. Describe the company’s production or operations management; 3. Describe and evaluate the company’s use of teams in production and operations management; 4. Analyze and evaluate the company’s ability to adjust to a major economic, environmental, or natural crisis (such as the real estate crash, financial crisis, nuclear meltdown, hurricane, flood, oil spill, etc.) and communicate effectively with their employees and customers about issues caused by the crisis. Analysis Describe a major global corporation: (1) a leading manufacturer or (2) a major retail or restaurant business. Describe the type of business, market share, financials, size, and global presence. In this scenario, I am going to address the above mentioned topic, regarding describing a major global restaurant business. The restaurant business that I am going to discuss is the McDonalds Corporation. McDonalds for the past decade has lead the fast food industry...
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...Th 4 6 7 Week 11 Fr Mo 10 Tu Th 11 13 14 Week 12 Fr Mo 17 We 19 Core Modules Marketing Management Operation Management Organizational Behaviour Strategic Planning Managing Information Module Mo Code 1 MM OM OB SP MI Tu Th 2 A A A A A A AM A A A A A A A A A A A A AM A A A A A A A A A A A A AM AM AM Electives Financial Pathways Study Weeks Timetable October November Week 13 Mo 31 Tu Th 1 3 4 Week 14 Fr Mo 7 Tu Th 8 10 11 Week 15 Fr Mo 14 Tu Th 15 17 18 Week 16 Week 17 Fr Mo 21 Th Mo 24 28 Tu Th 29 1 2 December Week 18 Fr Mo 5 Tu Th 6 8 9 Week 19 Fr Mo 12 Tu Th 13 15 16 Week 20 Fr Mo 19 Th Th 22 5 Fr 6 January Week 22 Week 23 Th 12 Fr Th 13 26 Fr 27 MBA - Financial Management (CIMA/ACCA students only) Advance Financial Management Performance Measurements and Control AFM PMC A A A A A A AM A A A A A A AM Study Weeks Timetable October November Week 13 Week 14 Fr Mo 4 7 Tu Th 8 10 3 11 Week 15 Fr Mo 14 Tu Th 15 17 18 Week 16 Week 17 Fr Mo 21 Th Mo 24 28 Tu Th 29 1 2 December Week 18 Fr Mo 5 Tu Th 6 8 9 Week 19 Fr Mo 12 Tu Th 13 15 16 Fr Mo 19 January Week 20 Week 21 Week 22 Week 23 Th Th 22 5 Fr 6 Th 12 Fr Th 13 26 Fr 27 RMTh Mo 31 Tu Th 1 Research Methodology Modules Marketing Management Operation Management Organization Behaviour Strategic Planning Managing Information Performance Measurements and Control Advance Financial Management Research Methodology RMth Assignment Submission 04-Sep 02-Oct 02-Oct 06-Nov...
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...1. Explain how operations management activities affect the customer experiences described in the Museum of Science and Industry anecdote at the beginning of this chapter. What “moments of truth” would a customer encounter? Operations Management, focuses on the goods, service and processes in creating customer experiences and satiations. This is done by job design and customer flow, the importance of service management skills, creating a demand, capacity and staff/show scheduling, employee training, purchasing, forecast call volume, determine the number of customers serviced to have on duty by the time of day, design of their jobs and training them to offer superior delivery of customer service. The anecdote at Chicago’s Museum of Science and Industry focuses on the role of guest call center, information services, exhibit maintenance, food service, protective services, facilities, operations, and processes in creating customer experiences and satisfaction. Moments of truth might include; buying a ticket and the associated service encounters with a call center, getting to the (parking, train, taxi, walk) museum site, web site or travel agency, waiting in line, food service, rest rooms, handicap and discarding trash processes, museum security, interactive museum and learning displays and continuous improvement orientation. 2. Explain why a bank teller, nurse, or flight attendant must have service management skills. How do the required skills differ for someone working...
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...Programme OPERATIONS MANAGEMENT ASSIGNMENT OCTOBER 2010 – SEPTEMBER 2011 Sections: Page 1 Course Overview 2 2 Assignment topics 4 3 Writing up your assignment (Individual or Group) 7 4 Guide to approaching case studies 12 Class title Operations Management Credits 10 Class aims Operations Management refers to those activities which are more or less directly concerned with the creation and delivery of goods and services. The course is intended to give you a theoretical framework for thinking about operations in both manufacturing and service contexts and to describe some practical applications of operations management. In the course we will address key aspects of design, planning and control of operations systems, and to provide an understanding of the operations function in a global context. Learning outcomes Subject specific knowledge and skills including: • Understand the history of Operations Management as a subject and consider the challenges facing Operations in future with particular reference to service operations, value adding and sustainable competition. • Understand the need for an Operations Strategy to operate with a Business Strategy • Describe Operational strategies in terms of Fit, Sustainability and Risk • Assess the choices and trade-offs inherent in developing an operations strategy (assessment of alternative strategies) • Describe the nature of operations as an...
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