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Omnitel Pronto Italia Case

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Submitted By jmarkson
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Case: Omnitel Pronto Italia
Executive Summary
Omnitel, the 2nd GSM mobile operator in Italy has two alternative product offerings to launch into the Italian market. Additionally, their consumer research points to multiple consumer needs and pricing expectations. In order to increase their market share, Omnitel has to offer multiple tariffs and a use combination of both the subsidized contract plan and the no-monthly fee plan to meet the consumer’s requirements.
Omintel Mobile: Launching Against An Incumbent Monopoly
Following the 1995 liberalization of the mobile operators market in Europe, Omintel acquired the license to become the 2nd mobile GSM provider in Italy. Their competitor Telecom Italia Mobile (TIM), had a monopoly of a 4 million strong customer base. Due to its dominant position and its strong retailer presence TIM was able to keep its marketing costs low. TIM aimed their phones at high-end personal consumers and business users, marketing them as an exclusive accessory.
Omnitel entered the Italian mobile market in 1995, launching a similar priced product to TIM, with “American” customer services values as their competitive advantage, They aimed to gain a large market share from TIM, but not to start a price war with them, due to TIM’s financial strength. Their perceived competitive advantage seemed to match the requirements of the current high-end Italian consumer and business market, who expected quality customer service in return for their monthly fees. The cornerstones of Omnitel’s customer service was polite customer service operators who could help customers with all their issues and reducing the waiting time to speak to an operator to near zero.
In signing up only 180,000 customers in the first year, Omnitel’s strategy failed due to having a near identical product and pricing strategy to that of TIM and they were unable to differentiate

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