...KWASI BOATENG PROF. HAMILTON COMM 11 23 November 2015 Reasoning and Analysis: Identity Management "All the world’s a stage, And all the men and women merely players; They have their exits and their entrances, And one man in his time plays many parts." This quote by Shakespeare sums up impression management pretty well, it is the controlling or regulation of information in order to guide or influence other's opinions of us for social or personal reasons. People can manage almost anything, but the most common is the impressions that we make on others, which is more specifically termed self-presentation. Impression management online and in person isn't always intentional and-or duplicitous because people often engage in it even when they are not actively attempting to do so. In this age of information and technology it's not surprising that the use and control of information plays a central role in our lives, and that’s exactly what social media is. There are any number of reason why people engage in impression management online and in articles by authors Rosenbloom Stephanie, Safronova Valeriya and Jacquelyn Smith, they each talk, to some degree, about the importance of and a few reasons why people use impression management on social media sites and apps. There are people that use social media as a way to reinvent themselves, they create personas that are in no way similar to who they are in person, but that rarely happens, more often than not, people just create a persona...
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...my web is www.miskidelight.com Initial objectives To achieve a solid trust with potential customers. To grow the audience of my page Miski Delight. To identify the correct language to reach as many followers. To get more fans on my Facebook page To start a blog on my website. Actions Taken Sharing recipes and ideas on a blog. Using photos explaining the recipes and cooking ideas and decoration. Making online contests. The results obtained during this project are that reputation, honesty, constant publications are important to maintain an active, informed public, and more loyal in time. Online Reputation reflects the prestige of a person, company or brand online, created not only for itself but also for the rest of people who exchange information and views on it on the Internet through forums, blogs or social networks. The Online Reputation Management is from the collection of all related information, through monitoring, discerning whether or not adversely affect the "reputation" and "image" of the company or brand, but also its management or "control", that is, to influence such...
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...Content Intoduction 3 Why do customers complain? 3 Complaints are a goldmine of information 6 Why is Complaints Handling Important? 7 Intoduction A consumer complaint or customer complaint is “an expression of dissatisfaction on a consumer’s behalf to a responsible party”. It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. In fact, some modern business consultants urge businesses to view customer complaints as a gift. Consumer complaints are usually informal complaints directly addressed to a company or public service provider, and most consumers manage to resolve problems with products and services in this way, but it sometimes requires persistence. If the grievance is not addressed in a way that satisfies the consumer, the consumer sometimes registers the complaint with a third party such as association of the rights of the consumers , a county government (if it has a “consumer protection” office) and etc. These and similar organizations in other countries accept for consumer complaints and assist people with customer service issues, as do government representatives like attorneys general. Consumers however rarely file complaints in the more formal legal sense, which consists of a formal legal process. Internet forums and the advent of social media have provided consumers with a new way to submit complaints. Consumer news and...
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...ONLINE HOTEL MANAGEMENT Mini Project Report On 2010 ONLINE HOTEL MANAGEMENT In the partial fulfillment of 4th semester of MCA By Priyesh Kumar Regn_no:95580034 DEPARTMENT OF COMPUTER APPLICATIONS COCHIN UNIVERSITY OF SCIENCE AND TECHNOLOGY COCHIN -22 PRIYESH KUMAR, DCA, CUSAT, Kochi-22 1 ONLINE HOTEL MANAGEMENT CERTIFICATE 2010 COCHIN UNIVERSITY OF SCIENCE AND TECHNOLOGY COCHIN-22 This is to certify that the project report entitled “ONLINE HOTEL MANAGEMENT” is a bonafide record of the work done by PRIYESH KUMAR (Regno.95580034) As The M.C.A 4TH semester Mini project.. JUNE 2010 ______________ Internal Examiner ______________ Head of the Department Submitted on: ______________ PRIYESH KUMAR, DCA, CUSAT, Kochi-22 2 ONLINE HOTEL MANAGEMENT CONTENTS ACKNOWLEDGEMENT SYNOPSIS 1. INTRODUCTION 1.1. OBJECTIVE 1.2.PROBLEM DEFINITION 1.3. SYSTEM ENVIRONMENT 2. SOFTWARE QUALITY ASSURANCE PLAN 2.1. PURPOSE 2.2. SCOPE 2.3. DOCUMENT OVERVIEW 2.4. TASKS 2.5. IMPLEMENTATION 2.6. DOCUMENTATION 2.7. AUDIT 2.8. SOFTWARE DEVELOPMENT PROCESS 2.9. DOCUMENT REVIEW 2.10 TESTING 3. SYSTEM ANALYSIS 3.1 SYSTEM STUDY 3.2FEASIBILITY STUDY 2010 PRIYESH KUMAR, DCA, CUSAT, Kochi-22 3 ONLINE HOTEL MANAGEMENT 4. SOFTWARE REQUIREMENTS SPECIFICATION 2010 4.1User Interface Requirements 4.2Database Requirements 4.3Functional Requirements 4.4Non-Functional Requirements 4.5Other Requirements and Constraints 5. SYSTEM DESIGN 5.1 ARCHITECTURAL DESIGN 5.2 PROCESS DESIGN 5.3 ER-DIAGRAMS 6. DATA...
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...SITE • RESPONSIVE DESIGN Full system of the online hotel reservation software is to provide reliability to the users so that they can proactively uses this system. • DELUXE THEME Highlighted matter whether in any department makes it easier to use for the users. By using these premium theme you can change the look of the website. • MULTILANGUAGE SUPPORT The must have quality in hotel management software is to have support of multi languages to make it convenient. These becomes more important when it is specified to tourist countries such as France, Thailand etc. because there are majority of international users in these countries. • MONEY BACK ASSURANCE This is a very usual case that guests have to cancel...
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...different changes in the environment especially in the growth of advanced technology. Modern technology is used by many establishment either private or public in order to benefit the advantages that it brings to them. They use a computer as one of the devices to make work easier and faster. It is one of the aspects considered in order to gain accurate computation and easy manipulation of data and information in convenient way. This study reviews the development of approaches to reservations management in the hotel industry alongside models of the stages of development in information technology. An Online hotel reservation systems are increasing in importance and greatly facilitate cross border consumer activity. The Internet has enabled hotels to contract directly with a huge number of potential customers. It has also revitalized the role of agents and lead to a new type Of agent, the web agent or travel gate, selling a far wider range of accommodation on behalf Of a far wider range of hotels. Many...
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...Sciences, 2014, 2, 352-358 Published Online April 2014 in SciRes. http://www.scirp.org/journal/jss http://dx.doi.org/10.4236/jss.2014.24039 The Differentiated Pricing Strategy or Hotel under Dual-Channel Reservation Forms Xiaoyan Xu, Rui Zhao*, Liang Xu School of Management, University of Science and Technology of China, Hefei, China * Email: zhr11@mail.ustc.edu.cn Received 6 March 2014; revised 7 April 2014; accepted 15 April 2014 Copyright © 2014 by authors and Scientific Research Publishing Inc. This work is licensed under the Creative Commons Attribution International License (CC BY). http://creativecommons.org/licenses/by/4.0/ Abstract The modern information network environment largely changed consumer habits. Hotel Reservation way becomes increasingly diversified. By building the traditional and Internet booking ways’ demand functions which were linear in self- and cross-price effects and the hotel revenue function, we determine the optimal pricing strategy of the hotel’s Internet booking way. The effect of the optimal strategy is also discussed, and numerical simulation verifies that the optimal strategy can greatly improve the hotel revenue. All of the research propositions help hotel managers make deeper understanding of fixed room quantity’s influence on pricing strategies, and provide managers the basis of pricing strategy. Keywords Differentiated Pricing Strategy; Multi-Channel Reservation; Hotel Revenue Management 1. Introduction The rise of...
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...Aleena Iqbal The Worldwide Hospitality Industry Hospitality and Travel FdA Hospitality and Travel Management The Worldwide Hospitality Industry Module Code: YCUT400006 Learner Name/Number: Aleena Iqbal/10451742 Tutor Name: Clare Dodsley Date: 9th April 2014 Introduction What is the Hospitality Industry? Hospitality in itself means kindness in welcoming guests or strangers and Barrows and Powers (2008, p5) suggest it is an industry that is broad and varies ranging from single-person organisations such as Restaurants and Bars to worldwide corporations. The Industry includes many different sectors within it including Food & Beverage, Accommodation as well as the Travel and Tourism sector. According to People1st State of The Nation Report (2013, pp.24-25) the industry has more than 80 different jobs to offer and as a whole currently employs 2,076,000 people, where Restaurants remain the largest employed sector. Unfortunately, over the recent years, some issues have been encountered within the hospitality Industry including Customer Loyalty, Information Technology (IT) and Recruitment and Retention, which have had a negative impact within the industry as a whole. Hence, this review will attempt to identify and analyse these current issues, developments and potential trends in the Hospitality Industry, exploring possible ways...
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...UNIVERSITY COLLEGE OF NORTHERN DENMARK 1st year interdisciplinary exam 2015 TRENDS IN BOOKING THROUGH THE MOBILE DEVICES Klaudia Harvanova 22.5.2015 Number of characters: 19 123 UCN SERVICE AND HOSPITALITY MANAGEMENT KLAUDIAHARVANOVA CONTENTS 1.0 Introduction ....................................................................................................................................... 3 2.0 Delimitations ..................................................................................................................................... 4 3.0 Methodology ..................................................................................................................................... 4 3.1 THEORETICAL FRAMEWORKS ........................................................................................................ 4 4.0 Analysis .............................................................................................................................................. 6 4.1 Task 1: ............................................................................................................................................ 6 4.2 Task 2 ............................................................................................................................................. 8 4.3 Task 3 ............................................................................................................................................. 9 4.4 Task...
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...UNIT CODE : SCT 400 UNIT TITLE : PROJECT TASK : PROJECT PROPOSAL PROJECT TITLE : HOMELAND HOTEL ONLINE RESERVATION SYSTEM SUPERVISOR : Mr. Kennedy Gichaba Siika DATE : 2/11/2012 Table of Contents CHAPTER ONE 3 INTRODUCTION 3 Background of the Study 3 Problem Statement 3 Goal 3 Objectives 4 Scope and Limitation of the Study 4 Justification 5 CHAPTER TWO 6 LITERATURE REVIEW 6 Introduction 6 (a) Case Study 1 - Swiss-Garden Hotel 6 (b) Case Study 2 - Shangri-La Hotel 6 Summary 7 CHAPTER THREE 8 METHODOLOGY 8 Time Schedule 11 Budget 12 REFERENCES 13 CHAPTER ONE INTRODUCTION Background of the Study Kenya is a growing tourist destination for people from diverse nations and this has greatly contributed to growth of Nairobi which is now becoming a global competitive city. The rapid development and commercialization of Information and Communication technologies (ICTs) in Nairobi industrial sectors such as travel and tourism have prompted Hotels to increasingly adapt to these technologies. ICT based products and processes enables hotels to enhance the operating efficiency, improve service experience as well as provide a means to access markets on a global basis. Problem Statement Homeland Hotel have for long time been using paper records kept in filing cabinets as a method of keeping their records. However due to the increasing number of customers and rooms, the hotel is faced with a lot of challenge in keeping track of their records. Keeping track of large customer...
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...BA 365 INTRODUCTION TO OPERATIONS MANAGEMENT To purchase this tutorial visit here: http://mindsblow.us/question_des/BA365INTRODUCTIONTOOPERATIONSMANAGEMENT/24 contact us at: help@mindblows.us BA 365 INTRODUCTION TO OPERATIONS MANAGEMENT Module Assignments 1 Discussion Forum: Disney World Case Study: Natural Designs Inc. 2 Discussion Forum: Baldridge Case Study: Boutique Hotels 3 Discussion Forum: Vaccine Distribution Assignment Questions Chapter 6 4 Discussion Forum: Weddings Midterm exam 5 Discussion Forum: Black Friday Assignment Questions Chapter 10 6 Discussion Forum: Lean Enterprise Case Study: South Town Medical Center 7 Discussion Forum: Hotels Case Study: Online Purchasing at McDonalds 8 Discussion Forum: Course Review Final Exam BA 365 INTRODUCTION TO OPERATIONS MANAGEMENT To purchase this tutorial visit here: http://mindsblow.us/question_des/BA365INTRODUCTIONTOOPERATIONSMANAGEMENT/24 contact us at: help@mindblows.us BA 365 INTRODUCTION TO OPERATIONS MANAGEMENT Module Assignments 1 Discussion Forum: Disney World Case Study: Natural Designs Inc. 2 Discussion Forum: Baldridge Case Study: Boutique Hotels 3 Discussion Forum: Vaccine Distribution Assignment Questions Chapter 6 4 Discussion Forum: Weddings Midterm exam 5 Discussion Forum: Black Friday Assignment Questions Chapter 10 6 Discussion Forum: Lean Enterprise Case Study: South Town Medical Center 7 Discussion Forum: Hotels Case Study: Online Purchasing at McDonalds 8 Discussion...
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...Hotel Management System 1. INTRODUCTION: The project undertaken is to design the architecture of a hotel management system. The main aim of the entire activity is to automate the process of day to day activities of Hotel like Room activities, Admission of a New Customer, Assign a room according to customer’s demand, checkout of a computer and releasing the room and finally compute the bill etc. The limited time and resources have restricted us to incorporate, in this project, only a main activity that are performed in a HOTEL Management System, but utmost care has been taken to make the system efficient and user friendly. “Hotel Management System” has been designed to computerize the following functions that are performed by the system: 1) Room Detail Functions: * Opening a New Room * Modification to room assigned 2) Check-in and check-out Detail Functions: * Admission of New customer * Check-out of customer * Room assigning related to customer’s need. 3) Statement of Customer Details: * Check-in customer * Check-out customer * Room Details 4) Total number of Customers in the Hotel * Individual customer Report 1.1 PURPOSE: * The main objective of the entire activity is to automate the process of day to day activities of Hotel like: 1. Room activities, 2. Admission of a New Customer, 3. Assign a room according to customer’s demand, 4. Checkout of a computer and releasing the room 5...
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...Hilton Group Presentation Module: Strategic Management (MGT3170) Tutor: Stephane Bignoux Seminar: Thursday, 9am Group members Student Number Syarifah Nadzlira Myra Syed Abdul Rahman M00470174 Syed Nadim Armani Syed Abdul Rahman M00470173 Adefolaju Adeosun M00295266 Suna Balman M00242429 Company Background • • • • • • • Founded in 1946 by Conrad Hilton and based in McLean, VA It is a leading global hospitality company Owns, manages and develops hotels, resorts and timeshare properties, and lodging properties Acquired by The Blackstone Group on 24th October 2007 It is now the subsidiary of The Blackstone Group, an American private equity firm Well known for its award-winning customer loyalty program, Hilton HHonors The company’s brand portfolio are segmented into four categories; luxury, full service, focused service, lifestyle and vacation ownership General Business Environment ENVIRONMENTAL • Hilton incurs costs in order to comply with requirements and potential liabilities under various local and foreign environmental laws and regulations; For example, laws on storage and disposal of hazardous substances (Hilton Worldwide, 2013). • Hilton managed to be the first hotel to be awarded the Carbon Trust Standard for reducing its carbon footprint (Murray, 2009). POLITICAL • The threat of terrorism in the UK is increasing this is indicated with the current threat level being severe ...
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...Heritage Hotel current system procedures. Since our system is approved by top management, our Information Systems Development Team has started to determine what system requirement that users expected. During requirement determination, we used several methods to gather current system information and system requirement for Hotel Reservation system. The methods are divided into two categories which is traditional methods and modern method. Traditional methods included interviewing, questionnaire, observation and documentation review. While, modern method includes Joint Application Design (JAD). 3.2. Data Gathering Techniques Analysis is a detailed study of the various operations performed by a system and their relationships within and outside of the system. Analysis was conducted to understand the proposed project, to ensure that it will support business requirements, and build a solid foundation for system development. During analysis phase, all the data will be collected whether in traditional method or modern method or both of them. The traditional approach is to organize and convert the data though system flowcharts, which future developments of the system and simplify communication with the user. 3.3.1. Traditional 3.3.2.1. Interview Interviewing is one of the primary ways to collect information about an information system project. It’s also one of the important fact-finding tools during the system analysis phase. We interviews management people...
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...anticipate the time of completion. By a clearly defined scope, specified time will be assigning to develop each module in the application. From here can conclude that, virtual tour on hotel room needing more time in completion. By well-organized task and duration, the application will develop on time. PARADIGM Waterfall paradigm is important to note a large successful of projects development. Without the structure and organization provided a waterfall paradigm method, development projects would be at severe risk of missing deadlines, escalating budgets and a low quality system. As a methodology, the water fall paradigm provides the structure method, controls and checklist needed to ensure successful development figure below show the phases in software process waterfall paradigm. Preliminary investigation Requirement analysis Design Testing Construction Implementation maintenance Paradigm: Waterfall Model Waterfall paradigm prescribes stages and activities performed in each stage are describe as fallows: a) Preliminary investigation The major requirement for online hotel reservation system is to provide back office forContent management, reservation management and housekeeping management. The online hotel reservation hotel system also expected to provide a better preview of the hotel rooms. These features are in order to enhance efficiency and performance and also the service to the guest. From here, it will proceed and establishing the scope, preliminary requirements...
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