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Manage Operational Plans | BSMMGT515A | TASK ONEDevelop an Operational PlanNKONDE SIMWANZA WAI00002EU |

OFFICEMAX

OfficeMax is one of the most leading retail shops in Australia. The company has a number of stores in around Australia that mainly specializes in selling office products. The products sold range from various departments but still cater for households and business of every size. We do provide customers with ways to shop in store where customers enjoy friendly expert advice and helpful services as well as online purchases through the company’s website.

Figure 1.1
OfficeMax ORGANISATIONAL CHART

Table 1.1: OfficeMax Consultation Strategy

WHO TO CONSULT | REASON FOR CONSULTING(WHY) | WHAT TO CONSULT | METHORD OF CONSULTATION | Sales Manager | * Acts as the voice of the customer to the rest of the team /company | * Sales assessment * Market recognition to * identify new customers and prospects * Recruiting of new employees | * Meetings * Email conversations | Production Manager | * Give product demonstrations in Trade and analyzing investments in trade * Creates trends and puts value in them more than actual research. * A production manager assesses, oversees and selects projects under quality and specialization. | * Technological diversity * Product control method in order to improve how goods and services are being produced | * Group meetings * Focus groups | Marketing Manager | * Provides advice and strategies in various fields in marketing e.g. accountability of sales and production, objective feedback etc. * They also help to formulate a marketing plan and research | * Methods of marketing and advertising products and service | * Meetings * Focus groups * Newsletters * Feedback sessions | Health and safety committee | * For expert knowledge to minimize risk to potential

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