...UNIT 18: FACILITIES OPERATIONS AND MANAGEMENT Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand the operational responsibilities of a facilities manager Staff: structure and responsibilities; employment terms and conditions; training and development; appraisal; legal issues eg equal opportunities, discrimination, dismissal, working time regulations, transfer of undertakings Buildings: uses; allocation of space; capacity; essential services and supplies (mechanical, electrical, electronic); maintenance and repair (planned, preventative, emergency/reactive); refurbishment and development; security Customers: identifying and assessing needs; expectations and reactions; providing information and advice; providing customer care and control; accessibility; safety and security; legal obligations and liabilities; processing and monitoring sales and bookings; maintaining communication systems and databases; ancillary services and sales Employer/funding agencies: private and/or public ownership of facilities; management board/trustees; local authority; funding partnerships and sources; financial management; personal contract and accountability; lines of management responsibility; impact on facilities operations LO2 Understand the legal, health, safety and environmental obligations to be addressed by facilities operations Statutory regulations: types eg local authority, fire authority (expectations and requirements), employment and insurance law, building...
Words: 986 - Pages: 4
...6: ROOMS DIVISION OPERATIONS MANAGEMENT Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand services provided by the rooms division in diverse contexts Accommodation services: roles and responsibilities; housekeeping; maintenance; working procedures; control mechanisms; decoration and furnishings; refurbishment; accommodation environment and occupancy; guest services and supplies; linen services and laundry; cleaning services; environmental issues; health, safety and security; documentation and records Front office services: roles and responsibilities; reception; advanced reservations; concierge; administration; working procedures; control mechanisms; interior design; first impressions; guest records; the guest cycle; occupancy rates and monitoring; selling and promotion; tariffs and discounting; billing; point of sale (POS); payment procedures; cash control and reconciliation; security Legal and statutory requirements: health and safety; hazardous substances; protective clothing; consumer law; price tariff and display; data protection; immigration (hotel records); diplomatic privileges Diverse contexts: hospitality businesses; at least three examples eg hotel, restaurant with rooms, university campus LO2 Understand the impact of contemporary management issues on the effective management and business performance in the front of house area Planning and managing: business/departmental plans; operations; procedures; POS management; security; night...
Words: 1058 - Pages: 5
...Licensed to: iChapters User Licensed to: iChapters User Business in Context: An introduction to business and its environment, Fifth Edition David Needle Publishing Director: Linden Harris Publisher: Thomas Rennie Development Editor: Leandra Paoli Content Project Editor: Alison Cooke Head of Manufacturing: Jane Glendening Senior Production Controller: Paul Herbert Marketing Manager: Amanda Cheung Typesetter: KnowledgeWorks Global, India Cover design: Design Deluxe ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced, transmitted, stored or used in any form or by any means graphic, electronic, or mechanical, including but not limited to photocopying, recording, scanning, digitizing, taping, Web distribution, information networks, or information storage and retrieval systems, except as permitted under Section applicable copyright law of another jurisdiction, without the prior written permission of the publisher. While the publisher has taken all reasonable care in the preparation of this book, the publisher makes no representation, express or implied, with regard to the accuracy of the information contained in this book and cannot accept any legal responsibility or liability for any errors or omissions from the book or the consequences thereof. Products and services that are referred to in this book may be either trademarks and/or registered trademarks of their respective owners. The publishers and author/s make no claim to these trademarks...
Words: 3654 - Pages: 15
...1: Risk Management Plan Development and Operation of a Nuclear Power Plant (Taking Fukushima Daiichi Nuclear Power Plant in Japan as an example to make a risk management) Student Name : Cong Danh Bui Student ID :11381581 Lecturer : David Eager Abstract This report will give out a risk management plan for the development and operation of Fukushima Daiichi Nuclear Power Plant in Japan, based on the AS/NZS ISO 31000:2009 standard. The report will begin with the definition of communication and consultation task before coming to the establishing the context, which is to define risks in term of finding the internal and external factors or some risk criteria that influencing in risks management. After that, risk assessment is implemented, including identification, analysis and evaluation. Then, some treatments will be applied to adjust those risk event. Finally, recording the process as well as monitoring and review, the crucial task in every risk management, is done to make sure that the management can bring efficiency in improving the control. Figure 1. Risk Management Process (Source NS/NZS ISO 31000:2009) Word count: 2600 words – excluding abstract, reference and appendix Appendix I. Introduction…………………………………………………………………………………......3 1.1. Power Plant Information……………………………………………………………………...4 1.2. Construction Details…………………………………………………………………………..5 II. Communication and Consultant………………………………………………………………..6 III. Establishing the Context…………………………………………………………...
Words: 3067 - Pages: 13
...Supply Chain Management: An International Journal Theoretical perspectives on information sharing in supply chains: a systematic literature review and conceptual framework Joakim Kembro Kostas Selviaridis Dag Näslund Article information: Downloaded by National Institute of Industrial Engineering NITIE At 14:05 29 January 2016 (PT) To cite this document: Joakim Kembro Kostas Selviaridis Dag Näslund , (2014),"Theoretical perspectives on information sharing in supply chains: a systematic literature review and conceptual framework", Supply Chain Management: An International Journal, Vol. 19 Iss 5/6 pp. 609 - 625 Permanent link to this document: http://dx.doi.org/10.1108/SCM-12-2013-0460 Downloaded on: 29 January 2016, At: 14:05 (PT) References: this document contains references to 137 other documents. To copy this document: permissions@emeraldinsight.com The fulltext of this document has been downloaded 1329 times since 2014* Users who downloaded this article also downloaded: Muhammad Mustafa Kamal, Zahir Irani, (2014),"Analysing supply chain integration through a systematic literature review: a normative perspective", Supply Chain Management: An International Journal, Vol. 19 Iss 5/6 pp. 523-557 http:// dx.doi.org/10.1108/SCM-12-2013-0491 Florian Kache, Stefan Seuring, (2014),"Linking collaboration and integration to risk and performance in supply chains via a review of literature reviews", Supply Chain Management: An International Journal, Vol. 19 Iss...
Words: 14913 - Pages: 60
...Assignment Assignment front sheet |Qualification |Unit number and title | |Pearson BTEC HND Diploma in Hospitality Management |Unit 6 Rooms Division Operations Management | |Student name |Assessor name | | | | |Date issued |Completion date |Submitted on | |05th January 2015 |08th March 2015 | | | | | |Assignment title |Rooms Division Operations Management | |Learning Outcome |Assessment |In this assessment you will have the opportunity to present evidence |Task no. | | | ...
Words: 2141 - Pages: 9
...and control of international operations. Meanwhile, “best practice” on HRM has been acknowledged to constitute a major constraint when MNCs try to implement global strategies, mainly because of the different cultural and institutional framework of each country in which the MNC operates. Some even argue that best practice is dead. This essay will examine that although best fit play an important role in the practice of strategic HR management, best practice is still valuable in the context of a multinational corporation (MNC). Introduction In the light of globalization, HRM is evolving from being a mere support function to one of strategic importance and researchers have argued that HRM policies and practices are more significant because they can act as mechanisms for co-ordination and control of international operations. Strategic Human Resource Management (SHRM) involves the development of a consistent, aligned collection of practices, strategies and policies to facilitate the achievement of the organization’ strategic objectives (Mello, 2002). The theory of SHRM does, actually, advocate two ways of linking HRM to strategy. The “best fit” approach is associated with the contingency approaches. It argues that firms must what constitutes a good HR strategy will depend on the specific context. On contrast, the “best practice” speculates that there is a exact set of human resource practices that can been applied in almost any organizational context that helps to improve the performance...
Words: 1512 - Pages: 7
...Understanding management accounting techniques in the context of organizational change: as strategic business partners with a responsibility to improve operations, management accountants must identify techniques that support incremental change and h elp transform their firm. EXECUTIVE SUMMARY Driven by the need for organizational change, management accounting techniques have developed and proliferated at an unprecedented rate in the last few decades. Some critics, however, have charged that the changes are a "reinvention of the wheel" every few years. To put these issues in perspective, let's look at a framework created to illustrate the distinctive nature of these techniques in an organizational change context. The framework considers such factors as user resistance and organizational culture that can influence the applicability and implementation success of the techniques. After tracing the history of management accounting beginning in 1850, accounting scholar Robert S. Kaplan comments, "Despite considerable change in the nature of organizations and the dimensions of competition during the past 60 years, there has been little innovation in the design and implementation of cost accounting and management control systems." (1) All the practices employed by companies and described in management accounting textbooks had apparently been developed by 1925, despite major changes in the nature and operations of organizations. To develop the field of managerial accounting, Kaplan...
Words: 569 - Pages: 3
...UNIT 12: HOSPITALITY OPERATIONS MANAGEMENT Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand the operational and economic characteristics of hospitality operations Nature of hospitality products and services: product and service areas eg food and beverages, rooms division, conference and banqueting; tangible and intangible elements; perishability; marketing and sales; plant; equipment; supplies and commodities Patterns of demand: patterns eg opening hours, seasonality, time of day/week, sociological influences, healthy eating and drinking patterns, food and fashion trends, accommodation trends, cultural, regional and ethnic influences, pricing and economic factors, elasticity of demand Customer profile: characteristics eg spending power, types of hospitality business, menu/accommodation range, pricing considerations, expectations and requirements, the meal experience Management issues: issues eg integrated planning and resourcing, business and operational plans, staffing, finance, decision-making (gathering information and data, analysing and evaluating data, reaching decisions, forecasting), operating procedures and systems, control systems, technical and procedural standards, service standards, quality systems, team working and team leading, scheduling, training LO2 Understand product development within hospitality environments Stages in product development: stages to include market research, market segmentation, idea evaluation, concept development...
Words: 1150 - Pages: 5
...Empowered Employees: Taking the reigns from management John Fiegenbaum Operations Management BUS 453A Ty Bettis Warner Pacific College December 12, 2013 Abstract Though there are many challenges, trends, and ever-changing issues facing operations managers these days, we simply cannot cover all of them adequately; so this paper will focus primarily on the topic of empowered employees in the work force; who, by throwing off the yokes and taking the reigns from management to take care of the customer on the front line help to increase the bottom line. Empowered Employees: Taking the reigns from management Empowered employees are the first line of continuous quality improvement that can determine how well or how dissatisfied a customer’s experience can be. By definition, empowered employees generally “means the process of allowing employees to have input and control over their work, and the ability to openly share suggestions and ideas about their work and the organization as a whole. Empowered employees are committed, loyal and conscientious” (Richards, 2013). As global expansion and local availability combine and require the need for knowledge and competence in a more technically demanding workplace; operations managers are answering this need by moving more of the decision-making ability to the individual worker. This means giving up some of the power traditionally held by management, through a restructuring of an organization’s hierarchy to provide a more customer-focused...
Words: 951 - Pages: 4
...UNIT 26: PLANNING AND MANAGING FOOD PRODUCTION AND BEVERAGE SERVICE Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand different systems and equipment used for the volume of food production and beverage delivery in different contexts Systems: manufacturing; traditional; sous-vide; cook-chill/freeze; cook-to-order; batch; centralised; pre-prepared; individual; multi-portion; communications; technology; applications; operational/management requirements; reporting procedures Equipment: specialist; volume; equipment specifications; economics; ergonomics; integration; maintenance and ‘down time’ Contexts: types eg contract catering, events catering, conference and banqueting https://www.blogger.com/blogger.g?blogID=5649485182751853952#editor/src=sidebar LO2 Understand purchasing management for materials, commodities, beverages and equipment Supplier: contract; purchasing specification; monitoring; vendor ratings; implications for organisation Factors influencing choice: factors eg capacity, production issues, reliability, transportation and delivery, discounts, technology applications, contingency arrangements Materials, commodities and equipment: branded/non-labelled; customised; quality; availability; delivery LO3 Be able to produce and critically assess food and beverage preparation plans Plans: staffing levels and abilities; resource issues eg physical, financial; planning meeting Methodology: production schedules and methods; consistency...
Words: 824 - Pages: 4
...relationships: a field study and Interorganizational cost management and relational context. Introduction A value chain is a chain of activities for a firm operating in a specific industry. The business unit is the appropriate level for construction of a value chain, not the divisional level or corporate level. Products pass through all activities of the chain in order, and at each activity the product gains some value. The chain of activities gives the products more added value than the sum of the independent activity's value. It is important not to mix the concept of the value chain with the costs occurring throughout the activities. A diamond cutter, as a profession, can be used to illustrate the difference of cost and the value chain. The cutting activity may have a low cost, but the activity adds much of the value to the end product, since a rough diamond is significantly less valuable than a cut diamond. Typically, the described value chain and the documentation of processes, assessment and auditing of adherence to the process routines are at the core of the quality certification of the business, e.g. ISO 9001. Diagram 1 The goal of these activities is to create value that exceeds the costs of providing the product or service and next generating a profit margin. A Value Chain Analysis (VCA) has five parts including: a) inbound logistics; include the receiving, warehousing, and inventory control of input materials. b) Operations; the value-creating activities that transform...
Words: 1448 - Pages: 6
... farndale@few.eur.nl Jaap Paauwe Erasmus University Rotterdam, paauwe@few.eur.nl Follow this and additional works at: http://digitalcommons.ilr.cornell.edu/intlvf Part of the Human Resources Management Commons This Article is brought to you for free and open access by the International Programs at DigitalCommons@ILR. It has been accepted for inclusion in Visiting Fellow Working Papers by an authorized administrator of DigitalCommons@ILR. For more information, please contact jdd10@cornell.edu. The Role of Corporate HR Funcitons in MNCs: The Interplay Between Corporate, Regional/National and Plant Level Abstract The HR literature has been abundant in providing typologies of the roles of HR professionals in their organisation. These typologies are largely related to the changing nature of HRM over time, and the context in which empirical work was carried out. In this paper we focus on the context of the increasing internationalisation of firms and how this has an effect upon modern-day typologies of HR roles. We explore these roles by focusing on the way in which HRM practices come about. Especially in a MNC setting of increasing internationalisation of firms the issues of coordination, shared learning and standardisation versus leeway for adapting to the local context (customisation) are prominent. These issues present themselves both at the corporate and regional level and at the national and local (plant) level. On all these levels HR practitioners are active and...
Words: 9324 - Pages: 38
...We will go through the BP business context and culture, safety aspect, organization capability, responsiveness and risk assessment aspects of their ethical culture, result from the management and caused the disaster. BP Business Context and ethical culture: From the BP management employer aspects, they are not follow some mechanical level, safety procedure over and ignored which required by Act (e.g. Clean Air Act) over 8 year for their production. At the end the huge explosion occurred in March 2005. Because of the hydrocarbon liquid leakage and vapor, the ignition explosion result of the accident. They failed to give the safeguards protection tools to protect employees, this accident killing employees and injured people in Texas oil refinery. And the other issue of the Alaskan oil pipelines leaked; their culture also reflect the safety negligence in their operation and management. Not check the pipelines by routine maintenance. BP management did not doing any corrective action on the contract worker discovered the first pipeline leak in March of 2006, (e.g. whole stop the pipelines operation for checking details), still waiting the leakage happen on August 2006. And in October 2007 another spill in Prudhoe Bay, once again showing that BP was ignored the maintenance equipment and the safety level of the production. In 2010, violations again at BP facilities (at Ohio factory), the Occupational Safety and Health Administration (OSHA) found that workers might be exposed to injury...
Words: 307 - Pages: 2
...A SUCCESS STORY: EVALUATING BUNGE’S STRATEGY Abstract This section will determine the scope, aims and objectives of the report. The rational of selection of Bunge Limited in context of operations strategy analysis along-with the report purpose and pattern will be briefed. Introduction This section will contain a brief history of Bunge Limited over 180 years, summary of involved business will be observed by segregating core and non-core activities of the group, core activity is influenced by agribusiness in the fields of grain origination, oil seed processing and international marketing, while non-core business will contain textile, paint, chemical, cement, banking, and insurance and real estate ventures. Agribusiness Trends The competitiveness in agribusiness sector depends on technological, socio-political and economic factors (Esterhuizen, 2006: p72). This section will discuss agribusiness trends, nature of required capabilities for sustainability and will associate three sub sections a) Scenery- This section will examine the contents of business and its products; wheat, corn, soybeans, vegetable oil and protein meals. b) Factors- This section will detail the factors affecting business both in terms of negativity and positive ness. Impacts of population rate, role of non-Americano markets, Asian crisis, technology innovation, export conditions, business contracts and customer’s trends will be presented c) Risks- Turmoil in financial markets and volatility...
Words: 1410 - Pages: 6
