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Operations Management at D2D

In:

Submitted By leonino
Words 4014
Pages 17
Table of Contents
2 Executive Summary 4
3 Situation analysis 5
3.1 Company overview 5
3.2 Evaluation of Process Management approach at D2D 6
3.3 Evaluation of Just in Time (JIT) techique 10
3.4 Benchmarking 11
3.5 SWOT Analysis 12
4. RECOMMENDATIONS 13
Creating a value system: 14
Development of a Strategy Map 15
Reviewing the Organisational Strategy 15
Organisational Performance 16
5. Conclusion 18
6. Bibliography 19

EXECUTIVE SUMMARY
The author conducted a situation analysis for D2D through analysing the approach to process management followed by D2D as well as the quality improvement techniques used by D2D. The analysis revealed the following: * Process Management at D2D- The approach followed by the company is very effective as every process is controlled and measured. This is applicable to all areas within D2D. However, the author is of the opinion that D2D should avoid implementing to many control systems to avoid their employees losing focus. It was also not clear what D2D’s market strategy; if any entails. * Just in Time (JIT) technique – The author found that certain elements such as Lead time reduction; flexible workforce and the required supplier quality assurance and implement a zero defects quality programme were being implemented at D2D. The author is however of the opinion that this is sufficient and that there is no need for D2D to implement additional elements of JIT. * Benchmarking – The assessment showed that D2D is very serious about benchmarking with several of their processes being benchmarked against Japanese; American and European manufacturers.
To summarise the findings the author then did a SWOT analysis of D2D to identify areas needed for improvement. Based on this; the author recommended that D2D implement Total Quality Management (TQM) techniques to ensure that they remain a world class organisation.

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