...1- Why study operation management Operation management is the core producing of all enterprises, we come in contact with products and services everyday or every minute, that are produced with a certain level of efficiency and quality control to assure customer satisfaction and other standards that are ethical or required by legislations and regulation. Operation management deals with the supply of materials which are needed for production, production processes, and delivery of the final product to the consumer who might be a house hold, a person, or a business entity. Managing this operation process and the machinery or human labor required is all called operation management that deals with quality and efficiency; it is the real field of production working side by side with HRM, Marketing, and Finance departments to satisfy the firm strategic plans. 2- How does the function of an operation manager differ from of a marketing manager or a finance manager? And how are they similar? Operation management is more in the real production line than in offices and gathering data or performing analysis or forwarding questionnaires, but operation management take the inputs from marketing for setting the standard of customer expectations and take the financial inputs from financial department for funding the required products and within the operation management is setting the standard and sending outputs to HRM for the required work forces to achieve the strategic goals. But...
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...Chapter 1 Production and Operations Management (POM): An Introduction 0 Overview • • • • • Introduction Historical Milestones in POM Factors Affecting POM Today Different Ways of Studying POM Wrap-Up: What World-Class Producers Do 1 Introduction • Production and operations management (POM) is the management of an organization’s production system. • A production system takes inputs and converts them into outputs. • The conversion process is the predominant activity of a production system. • The primary concern of an operations manager is the activities of the conversion process. 2 Organizational Model Finance Sales HRM POM Marketing QA Engineering MIS Accounting 3 Organization Chart-Major Elements Manufacturing Organization Operations Finance/Accounting Disbursements & Credits Funds Management Capital Requirements Marketing Sales Promotion Advertising Sales Market Research Facilities Production & Inventory ontrol Quality Assurance & Control Procurement Engineering Design Industrial Engineering Process Engineering Entry-Level Jobs in POM • Purchasing planner/buyer • Production (or operations) supervisor • Production (or operations) scheduler/controller • Production (or operations) analyst • Inventory analyst • Quality specialist 5 Historical Milestones in POM • • • • • • The Industrial Revolution Post-Civil War Period Scientific Management Human Relations and Behaviorism Operations Research The Service Revolution 6 The...
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...It is the world of hospitality operation and management including service about how to achieve business excellence. Room division operation includes different departments related with care, provision and selling of the rooms which covers housekeeping, front office, reception, front house, linen and laundry, telephone operator, doorman, mail and messages, concierge, valet and butler (John and Brown, 2003). As we know accommodation includes type of services which helps for staying that consists of hotels, motels, clubs, cruise liners and hospitals with different range of facilities. It provides bedroom, suite, apartment, cabin and hospital wards for guest to enjoy and entertain. The range of accommodation service includes the different of housekeeping and maintenance. Different organisation does have different way and style and accommodation and service to fulfil guest requirement. Reception is the place within hospitality operation management which makes first interaction with guest. The roles and responsibilities of staff regarding housekeeping includes planning, providing, serving, cleaning rooms, public areas, supplying anything required, managing laundry and day cleaning, providing comfort and recreation, preparing documentation and record keeping, manage floral management, ensure health, safety and security, make everything looks good with nice furnishing and refurbishment to ensure accommodation environment encouraging occupancy by housekeeper, wardens, matron and domestic...
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...and operations, but the interrelationship between this function and other functions of the organization such marketing, finance and human resources. As a company grows, no one person can do everything. There are different areas of activity that take different styles or knowledge. Production and operations will not be complete without successful mobilization and application of financial resources towards the production activity. At the same time, organizations must also ensure that the output of production is conveyed successfully to the target customer through effective marketing. Finance ties all departments together with monetary measurements that tell whether the organization is making money. They also regulate the acquisition of funds to keep the business going on, and investing money received wisely. Sales and Marketing are usually lumped together into a group that focuses on maintaining and attracting customers to the company's products and services. Other functional areas that might interface with production and operations to make the organization successful include the following sections: Research and Development, Transportation, Information Services, Security, Medical, Government Relations and Training. QUESTION TWO: a) Operations strategy Operations strategy is the development of a long-term plan for using the major resources of the firm for a high degree of compatibility between these resources and the firm’s long term corporate strategy. Operations strategy...
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...the ability for our services to eliminate or decrease inconsistencies associated with sticking to a workout schedule. Onsite services decreases the level of motivation needed to gather one’s self and commuting to the area local gym. People aim to locate ease in processes they consider the hardest to do or maintain. With that being said, I believe it is very rational and profitable to pursue this venture in this industry. I will leverage this OM topic with a focus angled to my capstone project that will deal with the following key elements: • Workforce scheduling • Capacity planning • Quality management and process improvement • Trends in Healthcare (very important) • Inventory management I believe that by focusing on these core elements in relation to Health Care processes, I will be able to mitigate any potential risk situations that I may experience during the operation process of Right Here Chiseled Sessions (RHCS) and thus avoid any potential hiccups my firm may experienced during day to day business processing and ultimately decrease profit reduction scenarios. According to Jacobs & Chase, “Health care as a service is characterized by...
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...Running head: UNIT 1 Global Operations Management Unit 1 Global Operations Management Discussion Board MGMT 415-1103B-04 Instructor: Alfred Siu Christi Kerr AIU Online Unit 1 Global Operations Management Managing global operations have never been easy. However; managing global operations correctly shows in the bottom line in the company. There are many things that have changed global operations such as communications, transportation and cutting cost (Heizer 2012). The first example of a global operation that demonstrates a global management approach is the most familiar of all is Wal-Mart. They went international when they opened Sam’s Club near Mexico in 1991 and two years later Wal-Mart International was created. Wal-Mart has created stores with different formats and styles to fit their customers for each store in each country. Wherever Wal-Mart is located each store shares a common goal which is to save people money so they can live better. Today there are 5,236 stores and more than 730,000 associates in 14 countries outside the US (walmartinternationa.com). The second one is Hershey’s Chocolate Company and they are located in Canada, Mexico, Brazil, China, Korea and Japan. Hershey’s is committed to dealing fairly and ethically with all parties and at all points of the value chain and work hard to ensure the responsible and sustainability sourcing of raw materials and the safest possible processing of those materials and they do this for each and every plant...
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...USING TEAMS IN PRODUCTION AND OPERATIONS MANAGEMENT CONTEMPORARY BUSINESS MAY 13, 2012 Facts In this case study, I have been asked to research a leading manufacturer or a major retail or restaurant business. Analyze the company’s production and operations management system and evaluate the use of teams in its production and operations management. 1. Describe a major global corporation: (1) a leading manufacturer or (2) a major retail or restaurant business. Describe the type of business, market share, financials, size, and global presence; 2. Describe the company’s production or operations management; 3. Describe and evaluate the company’s use of teams in production and operations management; 4. Analyze and evaluate the company’s ability to adjust to a major economic, environmental, or natural crisis (such as the real estate crash, financial crisis, nuclear meltdown, hurricane, flood, oil spill, etc.) and communicate effectively with their employees and customers about issues caused by the crisis. Analysis Describe a major global corporation: (1) a leading manufacturer or (2) a major retail or restaurant business. Describe the type of business, market share, financials, size, and global presence. In this scenario, I am going to address the above mentioned topic, regarding describing a major global restaurant business. The restaurant business that I am going to discuss is the McDonalds Corporation. McDonalds for the past decade has lead the fast food industry...
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...Operations management can be defined as the planning, scheduling, and control of the activities that transform inputs into finished goods and services. In other words, it is ‘a field of study that focuses on the effective planning , scheduling, use, and control of a manufacturing or service organisation through the study of concepts from design engineering, industrial engineering, and management information systems, quality management, production management, accounting, and other functions as the affect the operation. Operations management concerns making the most efficient use of whatever resources an organisation to provide the finished goods or services that its customer need on time and cost effective manner. Operations management is related with the strategy of the organisation. In this coursework, we will demonstrate the relationship between the operations management and the strategy of the organisation with the help of a corporate entity. The corporate entity chosen is McDonald's Corporation. McDonald's Corporation is the world's largest chain of fast-food restaurants. The business began in 1940, with a restaurant opened by siblings Dick and Mac McDonald in San Bernardino, California. Today McDonald's restaurants are found in 120 countries and around the world and serve nearly 54 million customers each day. Product Planning Organisations exist to provide products and services which can be purchased by other organisations or an individual. Therefore planning of products...
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...Running Head: PRODUCTION AND OPERATION MANAGEMENT Production and Operation Management of Toyota Introduction In today’s fast moving economy, every organization needs to change their production and operation and provide effective products and services to the customers according to their needs and demands. This paper discusses the operation and production management system of Toyota and the use of teams in production and operation management. This paper also discusses the ability of Toyota to adjust the crisis. Toyota Motor Corporation Toyota is a leading car manufacture company in the world. Headquarter of Toyota is in Japan. The company deals in luxury cars, trucks and cabs and in recent year, company launched its hybrid car called “Prius” for the customers in the market. Toyota covers major shares in the market and ranked on number one in the year of 2010 with 8.6 million units produce globally. The market share of Toyota in FY 2011 is 11.5 percent (Bloomberg, 2011). The net revenue of Toyota in 2011 is $ 229.06 billion. The market capitalization of Toyota is $ 212.60 billion (Yahoo Finance, 2011). Company has the global presence and introduces new products and segment cars according to the needs and demand of the customers and market conditions of a country. Company operates their business in all five continents and has 77 manufacturing companies in 27 countries of the world, which produce different luxury and segment cars, trucks etc. and the components...
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...HEI stocks and sells over 22,000 different items. Most customers receive their orders within 48 hours, and all components are warranted for a full year. Statement of the Problem: The HEI wanted to expand the business including the Web-based purchasing which the board felt that it is needed to offer on-line purchasing to its customers in order to maintain its competitive position in the market. Objective: This study explored the perceptions about Hightone Electronics, Inc. The study tried to assess the expansion activity of the company. To further discuss the idea of expanding the company to Web-based purchasing in order to maintain the competitive position in the market. To assist the board and the management in understanding that Internet-based operations management is critical to the success of the business and it requires...
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...group of logically related files that stores data and the association among them is called database. To be able to analysis these files, software must be provided. For an operation management major, they must be allowed to access organizational data to determine optimum inventory, knowledge of scheduling their employees, access to ordering product for the store needs, and access to reports to obtain labor and cost control (Rainer Jr. 2011). There are many organizations that use database to operate their business. Microsoft, Access, DB2, and Oracle are a few database applications available to effectively absorb data. Microsoft is user friendly. It provides the user with the necessary tools to run a successful business. One organization that uses Microsoft is Arby’s. The operational manager at Arby’s organization is responsible for many positions in this company. They must be able to make a schedule, order product, provide reports, and control operations. With Microsoft application, the operational manager is capable of performing his or her duties. Microsoft provide applications for Arby’s organization called menu link and aloha. Menu link is an application to help the operational manager provide cost and labor reports. The labor management uses POS data to store sales in order to make a schedule. The operation manager inputs the amount of sales use for each day to receive a guideline for how much labor to use for the week. This information is saved and sent to the schedule spread...
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...Nottingham Castle 2 2.1 The layout of Nottingham Castle 2 2.2 The characteristics of the operation in terms of Input 5 2.3 The characteristics of the operation in terms of Output 5 2.4 The characteristics of the operation in terms of 4Vs 6 3. The London Zoo 7 3.1 The general introduction of London Zoo 7 3.2 Outline the characteristics of London Zoo operation on input, output and 4Vs. 8 3.3 Quality performance being affected by input, output and 4Vs 9 4. Problems and recommendations 10 5. Conclusion 10 Reference 11 1. Introduction Every organization has its own operating system. In this report, it will compare and contrast the operation management in two places – the Nottingham Castle and the London Zoo. Firstly, it will give the general layout and process of Nottingham Castle and London Zoo. Secondly, analyse the three main aspects’ characteristic deeply: input, output and 4 Vs in Nottingham Castle, and then compare with London Zoo. In the last part, finding some problems and giving recommendations at London Zoo or Nottingham Castle, and discuss the solution. One thing needs to be mentioned: Because Museum and Art Gallery plays an important role in Nottingham Castle, it’s the core attractive place. In this report, it will be analysing those aspects based on the Museum and Art Gallery, it is the symbol of Nottingham Castle that can respond the whole operation very well in Nottingham Castle. 2. The Nottingham Castle Nottingham Castle is located in Nottingham...
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... Your Answer: The operations function Correct Answer: The accounting and finance function No this is a core function 2. Incorrect Most operations produce a mixture of both products and services. Which of the following businesses is closest to producing “pure” services? Your Answer: Steel company Correct Answer: Counsellor/therapist No this would normally been seen as primarily production of goods although there is still an element of service. 3. Incorrect Operations can be classified according to their volume and variety of production as well as the degree of variation and visibility. Which of the following operations would be classified as high volume, low variety? Your Answer: A family doctor Correct Answer: A fast food restaurant No, there will be a great deal of variety in this role. 4. Incorrect Which of the following activities is not a direct responsibility of operations management? Your Answer: Developing an operations strategy for the operation Correct Answer: Determining the exact mix of products and services that customers will want No this is a direct responsibility of operations management. 5. Incorrect Operations can be classified according to the degree of variation in demand and visibility of the operation as well as their volume and variety of production. Which of the following operations would be classified as high...
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...1 PRODUCTION AND OPERATIONS MANAGEMENT Introduction Product. Production. Management. Production and Operations Management an Overview. Definition of Production Operations Management. Objectives of Production Management. Scope of Production Management. Benefits derived from efficient Production Management Department. Functions of Production Management. Types of Production Systems. Characteristics of production systems and Production cycle. INTRODUCTION The Subject of Production Management is studied under different Headings-such as Production Planning and control, Production and Inventory control, production and operations control and many more. What ever may be the title of the subject, the contents of the subject are more or less one and the same. Before we discuss about production management, let us discuss about product, production and management. This will give us a rough idea about production Management and with what a production manager has to deal with. 1.1. PRODUCT Though many authors define the product with Consumer orientation, it is better for us to deal with different angles, because it will be helpful for us to understand the subject of production and Operation Management. (i) For a Consumer: The product is a combination of or optimal mix of potential utilities. This is because every consumer expects some use or uses from the product. Hence he/she always identifies the product in terms of the uses. Say for example-Soap can be identified by complexion, cleanliness...
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...1. Why is it undesirable for the United States to evolve into a service economy? It is undesirable for the United States to evolve into a service economy because several problems arise if jobs shift from manufacturing to service. One is that service job pay less. Many service jobs are in minimum wage, while hourly wages from manufacturing jobs have historically exceeded the minimum wage by a substantial margin. As a result the standard living will necessarily decline. Furthermore, manufacturing allows the firm to capture payoff for the development of new technology. If this payoff is lost, so is the incentive to invest in research. The decline of manufacturing domestically has led to a shift in jobs from the manufacturing sector to the service sector. Because there are major disparities in labor costs in different parts of the world, there are strong incentives for American firms to locate volume manufacturing facilities overseas to reduce labor costs. 2.What disadvantages do you see if the CEO is primarily concerned with the short-term ROI? In the short term, decreasing the denominator by cutting back on the investment in new technologies or new facilities. Performance is measured over short time horizons. There is little motivation for a CEO to invest in a project that is not likely to bear fruit. 3.Can you think of companies that have gone out of business because they focused only on cost and were not able to achieve a minimum quality standard? -“Enron went from...
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