...Operations strategy is the total pattern of decisions that shape the long-term capabilities of any type of operation and their contribution to overall strategy, through the reconciliation of market requirements with operations resources (Slack and Lewis, 2011, p. 22). McDonalds is the world largest food service corporation, this success raised up from the right management decisions thru valuable strategies developments, and such huge operation must have a skilled performance and clear goals: strong supply chain, strong marketing, profitable relationships with suppliers, franchisers and customers, globally expend, Growth and success. McDonalds corp. overall strategy objectives to be analyzed throw balanced scorecard approach. This section we will discussion 4 measurement which perform the overall strategy and each section it will divided into sub-section: 1- Internal process performance measures: it will explain the internal process and how they react against the global 2- Financial performance measures: how we should be viewed by shareholders 3- Customer performance measures: how we should be viewed by customer 4- Learning and growth performance measures: how we would build capabilities. The partnership is mutual success on the procurement side and this relationship should meet the expectation by the final product throw the development process by reducing the cost of the raw materials, cost of manufacturing , time delivery, efficient design(Dan Mellins-Cohen...
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...------------------------------------------------- Top of Form What mud density would be required to provide a 500 psi [3450 kPa] overbalance in a formation having a measured depth of 14,650 ft [4465 m], a true vertical depth of 11,200 ft [3414 m] and an anticipated pore pressure of 7800 psi [53780 kPa]? | | (a) | 10.9 lb/gal [Sp. Gr. = 1.31] | | (b) | 12.5 lb/gal [Sp. Gr. = 1.5] | | (c) | 13.4 lb/gal [Sp. Gr. = 1.61] | | (d) | 14.3 lb/gal [Sp. Gr. = 1.72] | | (e) | Cannot determine. | | | 2 | What would be the density of a drilling fluid made up of the following components: * 4.5% by volume of bentonite and drilled solids (average specific gravity = 2.55) * Fresh water (Sp. Gr. 1.0)?(1 Bbl fresh water = 0.159 m3 = 42 gallons(1 Bbl fresh water = 350 lb) | | (a) | 8.6 lb/gal [Sp. Gr. = 1.03] | | (b) | 8.9 lb/gal [Sp. Gr. = 1.07] | | (c) | 9.2 lb/gal [Sp. Gr. = 1.10] | | (d) | 9.5 lb/gal [Sp. Gr. = 1.14] | | (e) | Cannot determine. | | | 3 | How many sacks of barite* would you need to raise the density of a 1000 Bbl [159 m3] fresh water mud system from 9.8 lb/gal to 10.6 lb/gal [i.e., from Sp. Gr. 1.176 - 1.27].*Average specifc gravity of barite = 4.26; 1 sack of barite = 100 lb [45.45 kg]. | | (a) | 48 sacks | | (b) | 336 sacks | | (c) | 480 sacks | | (d) | Cannot determine. | | | 4 | Which one of these solids control devices is the first one encountered by the drilling fluid as it exits the flowline? | | (a)...
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...Concept Note Paper - Guide for masters students A concept paper is meant to give your Department an idea of your area of research interest in order to avail the necessary guidance for you to develop your ideas into a research proposal. Be as specific and concise as possible in providing information guided by the following sub-sections: Title of Proposed Study (further guidelines on page 2 below ): Area of Study; in relation to your specialization: Background to the Study: (What have you read that has had an impact on your thinking about the topic?) Statement of the Problem (What is the gap in Knowledge? Why does this research need to be conducted?) Objectives of the Study (What does the study hope to achieve?) Questions and/or Hypotheses (State the unknown in terms of questions or in terms of solutions). Literature Review: What literature do you intend to review and why? Theoretical Framework (What theory(s) will you use in analyzing your material? Why those/that theory? Make sure the area of interest has some theoretical base to it Proposed Research Design, Methods/Procedures (This answer the question, “How will you conduct the study?”) Bibliography NB: Expected length: about 1200- 2000 words ; 3-6 pages Also prepare a PowerPoint on the same for use during concept note defence Guidelines on title selection Ensure the following are catered for: 1. Do not use these phrases/words in your title -...
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...TAGCB | USA TODAY: Innovation in an Evolving Industry | | Dalia Al Asali Kamal Odeh Q1) What Opportunities in the marketing environment did Gannett seize in launching USA Today? How did the company learn about and respond to the opportunities? Answer these same questions for USATODAY.COM Through Research they found out that all competitors target the intellectual elites therefore USA today should target the achievement oriented men and men of professional and managerial positions which are the middle America young well educated who are on the move about current events. Also due to experiment to choose the format of the paper through a prototype delivered to 5000 expert in that field they knew which preferred layout to choose form, and also from another research to choose the content of the paper which from the results they established that the paper consisted of 4 sections: News, Money, Life and sports. Also from the two trends that Neuharth was going to take advantage of that is going on among the reading public, an increasingly shorter attention span and a generation nurtured on television a growing hunger for more information but readers faced the problem where there is too much information out there with so little time to absorb all of it, he made his paper laid out for easy access and quick comprehension by time-pressed readers. Q2) how has a continuous strategy of marketing innovation proved successful for USA Today and USAToday.com? Do you believe that USA...
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...Joanna Malitek Mgt. 4551 Prof. Hwong Test #1 In today’s extremely competitive market, companies need to realize the significance of developing services with a heavy concentration on experience. It is very important to develop a memorable experience for the customer in order to be successful because of the very wide availability of services nowadays. A loyal customer will most likely come back to the specific service firm, and most importantly recommend the firm to more potential customers because of the memorable and positive experience. Firms that are able to provide some trends that will ensure its solid customer base that will remain loyal to them, will keep growing. Biscuits & Bath 1. Biscuits & Bath presents cocooning for dogs by providing each dog with appropriate bedding right for their sleeping needs. Also, the dog’s owner may bring its own blanket to make his dog even more comfortable by being surrounded with its recognizable stuff at bedtime. 2. Clanning at Biscuits & Bath is provided when dogs are able to participate in play groups designed appropriately for the dogs age and size which will ensure the best socialization experience and interaction between dogs. In these classes dogs meet new friends and socialize with dogs that share the same play style. 3. Biscuits & Bath provides Fantasy adventure by its daily park runs in neighborhood parks throughout Manhattan, and fun walks that allow the dog to relieve himself, and stretch his legs...
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...One Girl Changed My Life My childhood and adolescence were a joyous outpouring of energy, a ceaseless quest for expression, skill, and experience. School was only a background to the supreme delight of lessons in music, dance, and dramatics, and the thrill of sojourns in the country, theaters, concerts. And books, big Braille books that came with me on streetcars, to the table, and to bed. Then one night at a high school dance, a remark, not intended for my ears, stabbed my youthful bliss: “That girl, what a pity she is blind.” Blind! That ugly word that implied everything dark, blank, rigid, and helpless. Quickly I turned and called out, Please don’t feel sorry for me, I’m having lots of fun. But the fun was not to last. With the advent of college, I was brought to grips with the problem of earning a living. Part-time teaching of piano and harmony and, upon graduation, occasional concerts and lectures, proved only partial sources of livelihood. In terms of time and effort involved, the financial remuneration was disheartening. This induced within me searing self-doubt and dark moods of despondency. Adding to my dismal sense of inadequacy was the repeated experience of seeing my sisters and friends go off to exciting dates. How grateful I was for my piano, where—through Chopin, Brahms, and Beethoven—I could mingle my longing and seething energy with theirs. And where I could dissolve my frustration in the beauty and grandeur of their conceptions. Then one day, I met...
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...Assignment (Production & Operations Management) Ratings: (7)|Views: 19,110|Likes: 218 Published by api-3708369 See more Answer 1. (b) Planning Planning involves commitment of resources. Once committed the resources loose theflexibility of their redeployment and the navigational management becomes restricted. If planning based on incorrect premises or inadequate data has been followed up with development of infrastructure, procurement and installation of machinery contracting for services to build up the production system for proposed goods and services, there may be very few options to undo thosecommitments. The enterprise may run into a serious problem. Objective of Planning Planning should result into the following:-a.Identification of Product to be offered its design and distinctive features from the productsalready existing in the market. b.Selection of the Process and Technology to be used for production.c.Location and Layout of Plant and facilities where goods and services should be produced.d.Material Handling Equipment (MHE) to be used.e.Capacity of the Plan to be installed.f.Forecasting of demand or sales.g.Production planning to include procurement of material, sequencing of machine operations,scheduling of activities and outline organization/control systems.h.Logistics Details along with warehousing and distribution system. Basic Stage of Planning The entrepreneur plans to achieve the objectives of planning through two distinct stages:a.Strategic Planning to...
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...significant to Operations Managers. Over recent years, a small number of key concepts have become very significant to Operations Managers. Four of these concepts are: Customer Care Kaizen Just-in-Time Total Quality Management Your task is to compare and contrast each of these four concepts, clearly describing each. Your work should help the reader to understand how each interrelates to the others and how, if properly applied, they will help any organisation to be a success. In order to understand the four concepts of customer care, kaizen, just-in-time and total quality management, there is a need to understand operations management and what this entails in the relationship between the four concepts and operations management. It is vital to the task to understand the meaning of each of the concepts in relation to operations management as well as to the business in which it is situated. Operations management is the area of business practice which is associated with the production of goods and services. It involves the responsibility of ensuring that business operations are efficient through the use of as little resources as possible and also that the customer requirements are met in and effective and efficient manner. According to Bartol et al (1998: p. 53), operations management Is the function, or field of expertise, that is primarily responsible for managing the production and delivery of an organisation’s products and services.’ The main use of operations management...
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...to relay the message the best way. With this assignment, I must deliver a negative message in writing to store managers, store employees, retail customers, and the public. I need to ensure that each audience group understands and accepts the message and to maintain as much goodwill as possible (Locker, Kienzler, 2008). Store Managers Store Employees Customers and the Public Describe the problem Describe the problem Describe the problem Give background information Give background information Give background and alternative solutions Provide solution for the problem Provide solution for the problem End with positive forward-looking statement Goodwill ending Goodwill ending Part II: Portfolio Retail Clothing Chain 123 A Avenue August 30, 2010 Home Town, Mo 12345 (123) 456-7890 Changes in Store Operations and Employee Work Schedules- But Keeping the Doors Open Dear Managers: In the effort to combat the rising gas prices, to save money on store operation, and to keep the doors open, store hours and work schedules will change. Beginning September 15, 2010, The Retail Clothing Chain will no longer be open on Sundays. The new business operating hours will be from 10:00 a.m. to 7:00 p.m. Monday through Saturday. All managers and full-time employees will begin working four 10-hour days a week. Part-time employees’ schedules will be consolidated...
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...Scenario I When implementing a specific communication channel, I would recommend downward communication. Downward communication is most effectively used by group leaders and managers communicating with an employee assigned goals, provide job instructions, and also points out problems that need attention. This communication channel can help the marketing manager be more efficient in setting strategic goals with the team members. It can also get her team motivated by her leadership and wisdom as she relates in detail the task at hand. To convey my strategy to the Vice President of Operations, I would use the upward communication channel. Upward communication is the best choice in the marketing manager situation. This type of communication is used to provide feedback to higher- up’s to inform them of progress towards goals, and relay current problems. For this scenario it would effectively help the marketing manager convey updates on the task that was set fourth. By using key headlines and phrases, the Vice President of Operations could better understand the progress of the team and implement changes if needed. Scenario II The communication channel that the manager of the travel agency should utilize is oral communication. Oral communication deals with either face to face or phone communication. .The manager can make an emergency phone call to the IT group and they can walk her through issue with the password and expiration issue. Scenario III Implementing the face to face...
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...Ceiling Fans | 850.00 | 3 | 2,550.00 | Total | | | 19,170.00 | Furniture’s and Fixtures Particulars | Unit Price | Quantity | Total Coast | Delivery vehicle | 150,000 | 1 | 150,000.00 | Total | | | 150,000.00 | Raw materials and supplies | Unit Price | Quantity | Total Coast | Fabric | 40.00/yard | 100 yards | 4,000.00 | Threads | 60.00 | 50 | 3,000.00 | Needles | 25.00/box | 50 | 1,250.00 | Total | | | 8,250.00 | Utilities It is necessary for the operation of the business to give importance to the utilities needed in the operation. ITEM | Monthly | SOURCE | Water | 12,000.00/ monthly | water district | Electricity | 15,000\monthly | National Power Corporation | Telephone | 1,000/ monthly | PLDT | Rent | 30,000\monthly | | TOTAL | 58,000.00 | | Compensation Position | Monthly Rate | Yearly Rate | President | 20,000.00 | 240,000.00 | General Manager | 15,000.00 | 180,000.00 | Finance Manger | 12,000.00 | 144,000.00 | Marketing Manager | 12,000.00 | 144,000.00 | Production Manager | 13,000.00 | 156,000.00 |...
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...Corporation including personnel, financial and commercial management, and corporate planning and project implementation. He is responsible for the effectiveness of the organization in the pursuit of the Company’s goals and objectives and in particular for the performance and supervision of the technical, administrative and day-to-day operations of the Company. The powers exercised by CMD are as per “Delegation of Powers” of CMD in vogue from time to time. Shri A K Bhatia Director (Operations) Director (Operations) is a member of Board of Directors and reports to Chairman and Managing Director. He assists the CMD in all technical matters, in procurement of providing support to the mills for efficient operations, forestry raw material and other major inputs, setting technical parameters and monitoring the operations against the set norms, closely inter-acting with the Chief Executives of the mills on all technical matters including innovation in achieving optimal capacity utilization, quality improvement equipment balancing , modernization, etc. The powers exercised by Director(Operations) are as per “Delegation of Powers” of Director(Operations) in vogue from time to time. Shri MV Narasimha Rao Director (Finance) Director (Finance) is a member of the Board of Directors and reports to the Chairman and Managing Director...
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...all aspects of the business even though she has a manager at each location that would be capable of taking on additional duties. She is working herself to the bone and could use a few days off here and there. If Kathy could let go and give each of her managers a little more responsibility she would be able to focus on opening new stores and also have a few days off. Frame the “Right” Problem: The problem here is that Kathy is taking on too much responsibility for one person to handle alone. One person cannot run a multiple store operation on their own. Describe the End-State Goals from a Broad Perspective of Values: In the end it would be best for Kathy to rely on her managers at each store location a little more. We feel that Kathy is taking on more than she can handle or for that matter that the company itself can handle. If she were to become sick or for that matter become unavailable to work there is really no one in the company that would be able to take on her duties. She has to get information to the managers in order for them to take on the responsibility for their locations. Identify the Alternatives: 1.) If Kathy does not feel comfortable giving the current managers more responsibility then she should conduct interviews and hire new managers for those locations in order to take some stress away from her. 2.) Kathy should spend quality time at each store instead of rushing in and out and allow the store managers to shadow what she does throughout the day. In order...
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...partnership—just the two attorneys and a paralegal–assistant—had now grown into a practice that employs more than 27 people in three separate towns. The current staff includes 18 attorneys (three of whom have become partners), three paralegals, and six secretaries. For the first time in the firm’s existence, the partners feel that they are losing control of their overall operation. The firm’s current caseload, number of employees, number of clients, travel requirements, and facilities management needs have grown far beyond anything that the original partners had ever imagined. Attorney Jeter called a meeting of the partners to discuss the matter. Before the meeting, opinions about the pressing problems of the day and proposed solutions were sought from the entire staff. The meeting resulted in a formal decision to create a new position, general manager of operations. The partners proceeded to compose a job description and job announcement for recruiting purposes. Highlights and major responsibilities of the job description include: • Supervising day-to-day office personnel and operations (phones, meetings, word processing, mail, billings, payroll, general overhead, and maintenance). • Improving customer relations (more expeditious processing of cases and clients). • Expanding the customer base. • Enhancing relations with the local communities. • Managing the annual budget and related incentive programs. • Maintaining an annual growth in sales of 10...
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...objectives - developing strategic thinking, developing crossfunctional perspective, and managing complexity and uncertainty in their current roles. The course structure was geared to develop a general manager's perspective - decision making; develop understanding of own department's role within Indian Railways' overall goals; long-term thinking and planning; how to lead change, moving from ideas to implementation; financial evaluation of projects, etc. Participant Sanjay Gehlot, chief commercial manager, passenger services, Eastern Railways said, "This programme gave us a good idea of where we stand and where we are heading for. We acquired a theoretical framework as to what we should be aspiring for." He also pointed out a session that he found particularly interesting . "It was about how in order to have happy customers you must first have happy employees, and that employee orientation is equally important as customer orientation ," he said. The workshop comprised sessions like one on operations and supply chain/IT strategies mentored by Medini Singh, customer focussed marketing strategy by Nirmal Gupta, leadership and change management by S Ramnarayan, and finally a session on strategic thinking and implementation by Atul Nerkar. All the...
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