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Opportunity Statement

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Submitted By jsrosie13
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Opportunity Statement 1) Job to be Done:
Fix the Stevens Shuttle GPS APP System currently being used. 2) Symptoms of Problems:
As of right now, the GPS system takes a while to update itself and students are often confused the exact location of Shuttle. This often causes students to be delay to class or meeting.
3) Current Practice and Supporting Systems The current shuttle system obtains a certain route for the AM and PM shift. Students often check an App on their cell phones and online called Transloc transit visualization. This app is supposed to allow students to view the Stevens Shuttle on real time location. The location of shuttle often freezes on map location and it can take up to 10 minutes to show real time vehicle location. With the rate of location delay, students can’t really tell the shuttle’s current location once the location of vehicle is moved on the map. The Shuttle does not normally wait more than one minute after arrival on each destination. Once everyone is dropped off the shuttle normally takes off if they see no one around. If the App decides to freeze at that moment, students might just have to walk to their destination or wait for another Shuttle which can take up to 15-20 minutes.
4) Summary of Deficiencies with Current Practice and Products Systems a) Students are often confused to how long the shuttle will take to arrive at their pick up location. b) Students often leave campus on foot very late at night due to organization planning or meetings and it can get dangerous. c) Shuttle times are never consistent on day to day bases. d) Delay students to meetings and classes due to length that the GPS takes to update itself. One second the GPS shows the shuttle on Madison and the second on Washington. e) Shuttle location on GPS can be at the same location for then 10 minutes.

5) Opportunities a) Install a better quality GPS tracking System on every shuttle. b) Update current APP locator to live streaming by changing the program.

6) Pictures

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