... Learning Team Charter A Rachael Frisco, Stephanie Johnson, Carter Larkin, Fiafia Keri Teofilo OI/361 Version November 19, 2013 Julie L. Risner, MIT, MBA. Benefit and Drivers Barry’s Bugs Blaster has serviced the Dallas Fort Worth area since 2005. Team A’s objective is to display the company’s position against its competitors and meet the organizational objectives by driving a steadfast dedication and commitment to customer service and quality. Our team will identify the Innovative, creative, and design approach used at Barry’s Bugs Blasters. Internal and External drivers of innovation Innovation in business means doing something new, different, smarter, or better that will make a positive difference. Through research, there is information that identifies innovation as the main driver for companies to prosper, grow, and sustain a high profitability. At Berry’s Bug Blaster, there is room for innovation and grow. Berry’s Bug Blasters thrives on maintaining internal innovation and motivation. Internal driving forces can be found within the organization. These driving forces are top management behaviors, advanced technology, and new organizational structure. Berry’s Bug Blasters has top management positions and levels that definitely can be innovative leaders of the organization, and they plan on using their talents to become and remain competitive in the industry. If the CEO, CIO, and CFO join forces with teams, the task of working innovated will be a success...
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...MGT-495 Transferable skills development 1.Case Study (9 Marks) One common complaint employee’s voice about supervisors is inconsistent messages – meaning one supervisor tells them one thing and another tells them something different. Imagine you are the supervisor/manager for each of the employees described below. As you read their case, give consideration to how you might help communicate with the employee to remedy the conflict. Answer the critical thinking questions at the end of the case? Bob is a 27-year old who is a foodservice manager at a casual dining restaurant. Bob is responsible for supervising and managing all employees in the back of the house. Employees working in the back of the house range in age from 16 years old to 55 years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, English is not their primary language. Bob is Serve Safe certified and tries his best to keep up with food safety issues in the kitchen but he admits it’s not easy. Employees receive “on the job training” about food safety basics (for example, appropriate hygiene and handwashing, time/temperature, and cleaning and sanitizing). But with high turnover of employees, training is often rushed and some new employees are put right into the job without training if it is a busy day. Eventually, most employees get some kind of food safety training. The owners of the restaurant are supportive of Bob in his food safety efforts because they know if a...
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...Analysis and Critique of: “Managed Hearts and Wallets: Ethical Issues in Emotional Influence By and Within Organizations” Molly Wagner November 29, 2012 Business Ethics: PL 311 Tuesday Thursday 12:30-1:45 The ethics of advertising and emotional appeals by businesses grows into a hotter topic as the United States falls deeper into a world completely pervaded by ads. While the pure inescapability of ads and appeals creates enough controversy, emotional aspects add further to the debate. In the past, most companies managed their advertising so that it reached the local people, and informed them that the company carried a product and the use of the product. Their advertising tended to be informational and, in general, inherently true. Now with a worldwide market, companies must employ emotional and associative ads and appeals to create a competitive advantage. Ingrid Smithey Fulmer and Bruce Berry discuss in their article, “Managed Hearts and Wallets: Ethical Issues in Emotional Influence By and Within Organizations,” the emotional appeals by businesses internally to employees and stakeholders, and externally to customers. A critical analysis of Fulmer and Barry’s article points out that, while the issues are many and not wholly backed up, they are logically believable and concisely argued. The article begins by defining important terms such as “mood” and “affect,” and describing the origins of emotion and logic. This provides a nice background to increase...
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...Case Analysis: They Bought In. Now They Want to Bail Out. Menswear chain Mathews & Co.’s Chief Technology Officer, or CTO, Barry Golding is angling for budget to implement CRM software and has championed the effort for months, touting CRM’s far reaching potential to company department heads but during the project’s latest planning meeting, the executives involved express disappointment when they see that the initiative won’t give them everything on their wish lists. One department head is disappointed that so few of her “must have” items are in Barry's latest plan. Another is sour on the project now that he's discovered he won't get any payback for two years. The CEO, who has given the project his blessing, isn't present to back up Golding, and after the meeting Golding leaves without a sense of what he could have done to keep the department heads on his side. What Went Wrong? Thankfully, Julie, a teammate of Golding’s, brings to light that Barry has fallen victim to the “blue-sky paradox”. The blue-sky paradox, explains Julie, occurs when project leaders, in an effort to “sell” their project for buy-in or budget reasons, asks stakeholders to dream big. In doing so, these project leaders often encourage expectations to be set so high that they can’t be met—setting people up for disappointment. At this point in the project, Golding has essentially shopped around results, which he’s not yet sure the program will be able to deliver on. Mathew & Co.’s CEO has asked him...
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...directly or indirectly affect us each day. Are corporations people? Can corporations be considered moral? Questions such as these have been raised by Shaw and Barry in the text Moral Issues in Business. While the answers to these questions are debatable, the infamous Enron Corporation shows us that while the people make up the company, the company as a whole receives the reputation of being immoral or unethical. We consider Kenneth L. Lay and Jeffery Skilling, the former president and CEO of Enron, the driving forces behind Enron’s bogus success and responsible for the moral code that should have been set for the organization. These unethical actions Enron took part in even had support by auditor, Arthur Anderson, and attorneys, Vinson & Elkin. The top leaders of Enron had a passion for capitalism, which drove the company to illegal and unethical behaviors, eventually leading to the catastrophic fall of the company. However, in order for Enron to deceive as long as they did without being caught, a lot of their actions were actually legal, but immoral. Enron’s use of mark-to market (MTM) accounting and taking advantage of energy deregulation in California, led to their “profit at all costs” mentality, legal, moral, or otherwise. Jeff Skilling and top executives failed to make decisions from the standpoint of the longevity of the company. Instead, executives utilized tactics that brought short-term success to the company, which later resulted in the downfall of the company...
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...Assignments for Tuesday: 1. Read the article on Xerox and the Management Fiasco. Bring a write-up of the following: (Typed; proper grammar, sentence structure and punctuation.) * Describe the behaviors of Xerox management noted in the article. * How do you believe the behaviors of the management team contributed to the issues the company faced in 2000? 2. Find/print a news article on a topic you believe is relevant to Organizational Behavior. Provide a brief summary of the key points of the article and how you believe this content is relevant to OB. (Concept Application #1) | | | | | | | | COVER STORY | | | | | | Xerox: The Downfall The Inside Story of the Management Fiasco at Xerox One morning last May, G. Richard Thoman arrived for work to find an urgent summons from Paul A. Allaire, the man he had replaced as chief executive of Xerox Corp. (XRX) just 13 months earlier. Allaire, who had remained as chairman, was waiting next door in his office at Xerox headquarters. A man of few words even on happy occasions, Allaire delivered the bad news without preamble. He said that Thoman's colleagues had lost confidence in him and that the next afternoon the board would announce his resignation. In other words, Thoman, who had left IBM in 1997 to join Xerox as heir apparent to Allaire, would be out of a job in about 30 hours. Thoman was livid, but obligingly fell on the sword Allaire handed him. Late the next day, after the board had announced Allaire's...
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...Judgment of Information Quality and Cognitive Authority in the Web Soo Young Rieh Excite@Home* 450 Broadway Street, Redwood City, CA 94063. Email: srieh@excitehome.net In the Web, making judgments of information quality and authority is a difficult task for most users because overall, there is no quality control mechanism. This study examines the problem of the judgment of information quality and cognitive authority by observing people’s searching behavior in the Web. Its purpose is to understand the various factors that influence people’s judgment of quality and authority in the Web, and the effects of those judgments on selection behaviors. Fifteen scholars from diverse disciplines participated, and data were collected combining verbal protocols during the searches, search logs, and post-search interviews. It was found that the subjects made two distinct kinds of judgment: predictive judgment and evaluative judgment. The factors influencing each judgment of quality and authority were identified in terms of characteristics of information objects, characteristics of sources, knowledge, situation, ranking in search output, and general assumption. Implications for Web design which will effectively support people’s judgments of quality and authority are also discussed. Introduction One of the advantages of searching in the Web is its grant of access to a great amount and a wide variety of information. As a result, however, people need some ways to reduce the...
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...Walmart Strategic Analysis of Wal-Mart Fan Yang Professor Richard Linowes MGMT-458-002H May 1, 2009 Yang 2 Executive Summary Wal-Mart is the biggest retailer in U.S. and also one of the biggest multinational companies in the world. It is well-known for its low-cost structure and has been doing very well despite of the current market instability. However, it still faces threats from competitors in the retail industry and has weaknesses to be improved in the future. To help Wal-Mart achieve greater success and sustain its competency, this paper will cover an all-rounded and detailed business analysis on Wal-Mart and the industry it is currently in. The analysis will touch on different perspectives, such as Wal-Mart’s strength, opportunities, weaknesses and threats. Moreover, a brief overview of the retail industry and Wal-Mart’s history are provided to facilitate a deeper and better understanding of the analysis on Wal-Mart. To help Wal-Mart better exploit its strength and opportunities and reduce threats and weaknesses, recommendations are provided for each of the four sections. I hope the recommendations will be carefully considered for proper implementation. Yang 3 Overview of Retail Industry The overall retail industry is currently experiencing a sale slowdown due to the widely spread economic crisis in US because consumers reduce their spending during weak economic time. According to an article on BusinessWeek, the real consumer spending declined by 3.7% in the...
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...password to access instructor supplements on a Longman book-specific website, please use the following information: Username: Password: awlbook adopt Senior Acquisitions Editor: Joseph Opiela Senior Supplements Editor: Donna Campion Electronic Page Makeup: Big Color Systems, Inc. Instructor’s Manual to accompany The Longman Writer: Rhetoric, Reader, Handbook, 5e and The Longman Writer: Rhetoric and Reader, Brief Edition, 5e, by Nadell/McMeniman/Langan and Comodromos Copyright ©2003 Pearson Education, Inc. All rights reserved. Printed in the United States of America. Instructors may reproduce portions of this book for classroom use only. All other reproductions are strictly prohibited without prior permission of the publisher, except in the case of brief quotations embodied in critical articles and reviews. Please visit our website at: http://www.ablongman.com ISBN: 0-321-13157-6 1 2 3 4 5 6 7 8 9 10 - D O H - 05 04 03 02 CONTENTS THEMATIC CONTENTS vi COLLABORATIVE AND/OR PROBLEM-SOLVING ACTIVITIES TEACHING COMPOSITION WITH THE LONGMAN WRITER A SUGGESTED SYLLABUS ANSWER KEY 19 PART 1: THE READING PROCESS Ellen Goodman, “Family Counterculture” PART 2: THE WRITING PROCESS Chapter 2: Getting Started Through Prewriting 20 Chapter 3: Identifying a Thesis 22 Chapter 4: Supporting the Thesis With Evidence 24 Chapter 5:...
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...arguments do. At least some of the images are fun. Common Devices and Techniques W hen the military uses the phrase “self-injurious behavior incidents” regarding detainees at Guantánamo Bay, it means what most of us call “attempted suicides.” In fact, when the word “detainees” is used, it means what most of us call “prisoners.” “Waterboarding” sounds at first like something you’d expect to see young people doing on a California beach, not a torture technique that involves forced simulated drowning. Less remarkable, perhaps, but possibly more relevant for most of us, we’ve heard the term “downsized” used when someone is fired or laid off. “Ethnic cleansing” covers everything from deportation to genocide. What we have to say may be important, but the words we choose to say it with can be equally important. The examples just given are cases of a certain type of linguistic coercion—an attempt to get us to adopt a particular attitude toward a subject that, if described differently, would seem less attractive to us. Words have tremendous persuasive power, or what we have called their rhetorical force or emotive meaning—their power to express and elicit images, feelings, and emotional associations. In the next few chapters, we examine some of the most common rhetorical techniques used to affect people’s attitudes, opinions, and behavior. Rhetoric refers to the study of persuasive writing. As we use the term, it denotes a broad category of linguistic techniques people use Moore−Parker:...
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...SIXTH EDITION STRATEGIC MANAGEMENT IN ACTION Mary Coulter Missouri State University Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montréal Toronto Delhi Mexico City São Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editor in Chief: Stephanie Wall Senior Acquisitions Editor: April Cole Editorial Project Manager: Claudia Fernandes Director of Marketing: Maggie Moylan Senior Marketing Manager: Nikki Ayana Jones Marketing Assistant: Gianna Sandri Senior Managing Editor: Judy Leale Production Project Manager: Kelly Warsak Senior Operations Supervisor: Arnold Vila Operations Specialist: Cathleen Petersen Creative Director: Blair Brown Senior Art Director: Kenny Beck Text Designer: LCI Design Cover Designer: LCI Design Cover Art: Svetoslav Iliev/Shutterstock.com Permission Specialist: Brooks Hill-Whilton Media Project Manager, Production: Lisa Rinaldi Senior Media Project Manager, Editorial: Denise Vaughn Full-Service Project Management and Composition: Integra Printer/Binder: RRD/Willard Cover Printer: Lehigh-Phoenix Color Text Font: 10/12, Times LT Std Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear on appropriate page within text. Copyright © 2013, 2010, 2008 Pearson Education, Inc., publishing as Prentice Hall, One Lake Street, Upper Saddle River, New Jersey 07458. All rights...
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...Student ID Number: 109020646 MOD053 - Research Methods and Dissertation Dissertation – Final Sent to Repository: 12th February 2012 Word Count: 12409 Declaration I, Tim Malone, declare that I am the sole author of this dissertation is my own unaided work and a result of my own investigations, except where indicated in the acknowledgements, the text and the references. It is being submitted in partial fulfillment of the requirements for the degree of Master of Arts: Leading Innovation and Change at York St. John University, United Kingdom. An Investigation into Attitudes to Workplace Creativity and the Role of Innovation StylesTM as a Model to Enhance and Encourage Creative Thinking in Groups at NCP. Abstract In recent years, organisational creativity has attracted much attention from academics and leadership experts. This is due in part to the relationship between creativity and innovation and also because employees throughout organisations are facing unfamiliar, complex problems. These new problems require novel solutions and as such, a high level of creative thinking is required. Increasingly, the workforce is being asked to identify the real problem, uncover problem-related information and then produce and evaluate a diversity of possible solutions. While organisations are constantly seeking innovative solutions, there is a great deal of evidence to suggest that leadership attitudes to creativity and organisational culture exert a powerful...
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...S EC T I O N I CHAPTER ONE Introduction to the World of Retailing CHAPTER TWO The World of Retailing The chapters in Section I provide background information about retail customers and competitors that you will need to understand the world of retailing and then develop and effectively implement a retail strategy. Types of Retailers CHAPTER THREE Multichannel Retailing CHAPTER FOUR Customer Buying Behavior Introduction to the World of Retailing Retailing Strategy Chapter 1 describes the functions that retailers perform and the variety of decisions they make to satisfy customers’ needs in rapidly changing, highly competitive retail environments. The remaining chapters in this section give you further background information to understand the world of retailing. Chapter 2 describes the different types of retailers. Chapter 3 examines how retailers use multiple selling channels— stores, the Internet, catalogs—to reach their customers. Merchandise Management Store Management Chapter 4 discusses the factors consumers consider when choosing retail outlets and buying merchandise. The chapters in Section II focus on the strategic decisions that retailers make. The chapters in Sections III and IV explore tactical decisions involving merchandise and store management. Introduction to the World of Retailing EXECUTIVE BRIEFING Maxine Clark, Chief Executive Bear, Build-A-Bear Workshop became President of Payless Shoe Stores, then a division of May...
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...DeVry University APA Handbook ii Contents Introduction ............................................................................................................ 2 Avoiding Plagiarism .................................................................................................. 3 What Needs to Be Cited? ........................................................................................ 3 What Does Not Need to Be Cited?............................................................................ 3 Using Sources ......................................................................................................... 4 Quotations ........................................................................................................... 5 When to Quote .................................................................................................. 5 Tips and Suggestions.......................................................................................... 5 Paraphrases ......................................................................................................... 5 When to Paraphrase ........................................................................................... 6 Tips and Suggestions.......................................................................................... 6 Summaries .......................................................................................................... 6 When to Summarize .............................
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...Seventh Edition Accounting for Decision Making and Control Jerold L. Zimmerman University of Rochester To: Conner, Easton, and Jillian ACCOUNTING FOR DECISION MAKING AND CONTROL, SEVENTH EDITION Published by McGraw-Hill, a business unit of The McGraw-Hill Companies, Inc., 1221 Avenue of the Americas, New York, NY 10020. Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved. Previous editions © 2009, 2006, and 2003. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of The McGraw-Hill Companies, Inc., including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. Some ancillaries, including electronic and print components, may not be available to customers outside the United States. This book is printed on acid-free paper. 1 2 3 4 5 6 7 8 9 0 DOW/DOW 1 0 9 8 7 6 5 4 3 2 1 0 ISBN MHID 978-0-07-813672-6 0-07-813672-5 Vice President & Editor-in-Chief: Brent Gordon Vice President of EDP: Sesha Bolisetty Editorial Director: Stewart Mattson Sponsoring Editor: Dick Hercher Marketing Manager: Sankha Basu Editorial Coordinator: Rebecca Mann Project Manager: Erin Melloy Design Coordinator: Brenda A. Rolwes Cover Designer: Studio Montage, St. Louis, Missouri Production Supervisor: Sue Culbertson Media Project Manager: Balaji Sundararaman Compositor: MPS Limited, A Macmillan Company...
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