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Organization Restructuring Case

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BAT-TEL COMMUNICATIONS LIMITED

BAT-TEL COMMUNICATIONS is a US based telecom company, headquartered in Houston. BAT-TEL COMMUNICATIONS is a provider of mobile and fixed telephony in the United States, and also provides broadband subscription television services. As of 2011, the company’s revenues were US$700 million. It is the largest internet service provider in the United States of America. The current CEO is John Hastings.

ORGANISATIONAL VALUES & BELIEF:
The Company wants the employees to have careers rather than just jobs. It believes in supporting all their training needs and providing them with adequate tools to resolve any customer problems.

CORPORATE STRUCTURE: BAT-TEL is split into four independent publicly-held entities - BAT-TEL Wireless, BAT-TEL Broadband, BAT-TEL Consumer and BAT-TEL Business. BAT-TEL Wireless is amongst the rapidly growing wireless companies in the US; BAT-TEL Broadband is the largest cable TV and broadband services company; BAT-TEL Consumer functions as a leading consumer communications company; and BAT-TEL Business is a major enterprise communications and networking company. The top management is divided into various heads and each head is in charge of various divisions. Each division has approximately 150 employees and the entire company employs over 2500 people. The organizational chart for BAT-TEL communications

The organization has been running successfully in the United States of America and is now planning to outsource its operations in India in tier 1 cities. The company intends to increase the workforce to 3500 employees in India. For this purpose they require significant restructuring and redesigning of existing structure and styles. As HR Consultants to the organization, you are required to reassess and prioritize changes for effective functioning of the company’s functions in India. You need to provide solutions for: 1. Changes in organizational structure to suit Indian needs. 2. Improvement of corporate culture to match Indian culture and reduce attrition

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