...Organizational Behavior and Communication Laura Strickland ACC/530 October 24, 2014 Bryon K. Johnson Organizational Behavior and Communication Starbucks, a place to receive the best coffee at a convenient location, while experiencing a unique interaction with individuals trained to provide the best customer service possible. This was the desire of three friends when Starbucks was established 43 years ago. The research in this paper will briefly describe Starbucks culture, and how the espouse values align with their enact values and the extent of their communication; the role communication plays in perception and culture when misalignment divides espouse value and enact value; and how conflict improves communication within the company. Culture of Starbucks Starbucks culture focuses on the environment and presenting the best quality product to their customers. Starbucks culture foundation was designed by creating the ultimate coffeehouse experience, and hiring a diverse and passionate workforce. Starbucks’ mission statement is as follows: “to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time” (Starbucks, 2014). Starbucks was in Fortune Magazine for being one of the best companies to work for. This company is famously known for providing a work environment that shows respect and dignity to all. Every organization is defined by how their people act and communicate. Starbucks commitment to social awareness has created a strong healthy...
Words: 889 - Pages: 4
...Organizational Communication National American University Abstract Communication is a daily part of everyone’s personal and professional life. It can influence the success of relationships as well as organizations. It is, however, the way information is delivered that determines whether the communication is successful or not. There are many people working within an organization and communication is one of the essential attributes for reaching the common goals and visions. In the following, elements of effective communication are defined and compared to communication within Prestige Real Estate. Communication is considered one of the basic concepts in both a person’s personal and professional life. An organization’s existence is built on communication. Even though this process is often taken for granted, communication allows people to coordinate and collaborate actions, make important decisions affecting many people and most importantly it is allows the organization to function as an entity. Communication serves as the link that binds different functions, groups and individuals together creating a unified whole. Communication is often misunderstood or not interpreted correctly; therefore, effective communication is the key for all types of organizations in order to be successful (Church, 1996). In today’s world, the ability to communicate effectively is tied closely to the success of the organization. Modern organizations seek people that are smart with their words....
Words: 1809 - Pages: 8
...Organizational communication 1 Organizational communication Organizational communication is a subfield of the larger discipline of communication studies. Organizational communication, as a field, is the consideration, analysis, and criticism of the role of communication in organizational contexts. History of Organizational Communication The field traces its lineage through business information, business communication, and early mass communication studies published in the 1930s through the 1950s. Until then, organizational communication as a discipline consisted of a few professors within speech departments who had a particular interest in speaking and writing in business settings. The current field is well established with its own theories and empirical concerns distinct from other communication subfields and other approaches to organizations. Several seminal publications stand out as works broadening the scope and recognizing the importance of communication in the organizing process, and in using the term "organizational communication". Nobel Laureate Herbert Simon wrote in 1947 about "organization communications systems", saying communication is "absolutely essential to organizations".[1] W. Charles Redding played a prominent role in the establishment of organizational communication as a discipline. In the 1950s, organizational communication focused largely on the role of communication in improving organizational life and organizational output. In the 1980s, the field...
Words: 5506 - Pages: 23
...It's all about communication… «Only through communication the human life can hold meaning», mentions Paulo Freire, Brazilian psychologist and educator and I totally agree with him because nowadays communication is a very important factor that can help you to be more successful and reputable person in the world and especially at work. Let's see three most important aspects of effective communication. Listening: I think that the most important thin in communication is to listen to your interlocutor in order to understand what he is trying to express, answer or make feedback or reply and then continue the conversation. It is important because if you will not listen you won't be able to grasp the idea of the talk and no reply will be made from your side. If that happens, your companion will bethink that he/she is not interesting to you, the topic is too boring and soon the conversation will stop. So, to be successful communicator you must hear and follow your partner and off course demonstrate interest from your part if you want the dialogue to bear fruit. For example if during a business meeting the communicator will be telling the issue in a company and asking for a list of proposals or solutions and you are not listening to what he is saying you will never be able to provide with possible decisions and you will be useful for the company and maybe have even worse...
Words: 633 - Pages: 3
...Organizational Commitment and Communication Sarah Harris COM/530 April 2, 2012 Brent Smith Organizational Commitment and Communication Leadership is primarily expected from managers but at Google, employees themselves take on an active leadership role in the organization. At Google, there is no one right leadership styles. Different leadership styles are used based on the situation. The varying leadership styles encourage and promote employee involvement, problem solving, and decision making. The type of communication that develops between management and the employees is controlled by the leadership style and is the basis for everything that happens at Google. Leadership Styles Affect on Group Communication Leadership styles affect communication; they can slow down the process or distort the information employees need to do their jobs. Participative, visionary, and transformational leadership styles tend to promote openness and encourage creativity, innovation, and ideas. Charismatic leadership, tends to inhibit group communication that does not promote the leader’s idea and autocratic leadership ignores communication altogether. Transformational leadership promotes communication because the success depends on the creation of a shared vision. This shared vision is accomplished by effective communication of goals and ways to achieve them. This communication also motivates and adds enthusiasm to the group (Robbins & Judge, 2011). Transformational style leadership...
Words: 1747 - Pages: 7
...Organizational Communication Analysis Part I: Descriptive Framework Paper Page 1 Organizational Communication Analysis Part I: Descriptive Framework Paper University of Phoenix COM/450 Scott Sanderson Riordan Manufacturing Inc. is a company that leads most other companies in the industry of plastic molding. Their state of the art company has learned to design plastic into almost any form and has received high accommodations from around the world based on their work. It has become a Fortune 1000 company and continues to grow while attempting to stay in check with the update in technology. There are multiple facilities around the country and as of recently the company has gone global and has a plant in China. Employees work under the heirachy of a what many larger companies are involved in, with managers and managers above managers keeping tabs on lower employees. The clients of the company are usually stakeholder who hold a small amount of control over the decisions the company makes based on how much stock they own. However, large and important decisions are made specifically by C.E.O.’s and other higher ups within the company. Their services entail being able to inject plastic into any form or shape for an eventual act of holding liquid. Like any major company, Riordan sets regular meetings with the people who are in charge of their respective parts of the company and sets meetings regularly to keep everyone on pace. These ...
Words: 560 - Pages: 3
...Interpersonal and Organizational Communication By: Adela Lopez Communication is the mechanism of sending and receiving a message between sender and receiver. However, communication encompasses much more than the passing of information. For communication to be effective there needs to be a mutual understanding of presented information. Communication is also entrusted upon to instruct, inform, and educate individuals. The communication process can accomplish a lot more than only sharing information, it can build valuable relationships between the sender and the receiver. The communication process can be explained through a communication process model. In the Communication Process Model, information is sent from the sender to the receiver through a communication channel, mostly verbally or electronically. As this is occurring, the information is then encoded into a form that the sender regards the receiver will decode and interpret easily. From there, the message would have been presumed to be confirmed and understood by both the sender and the receiver. To ensure that the message has been encoded and decoded efficiently by both the sender and receiver, clarifying questions are asked by either party. The process of effective communication at a deeper look not only involves the mutual sharing and understanding of information, it includes the non verbal elements of understanding feelings, thoughts, wants, needs, and intensions of those involved in the communication process (Cheeseboro...
Words: 1334 - Pages: 6
...Organizational and Systematic barriers The organizational structure in itself and the systems that run it could be a great barrier to the communication within the organization. Organizational structure and systematic barriers arise due to complex and rigid structures of the organizations. Under organizational and systems barriers we analyze 1) The organizational Configuration 2) Formalization 3) Organization Communication facilities 4) Nature of organization’s Job description 1) Organizational Configuration This refers to the shape of an organization and according to Jablin (1987), four structural characteristics are associated with organizational configuration: in regard to the level of success of organizational communication we critically analyze the Span of control, Hierarchical levels and organization size. The span of control and Hierarchical levels The span of control is the number of subordinates reporting directly to a superior (Jablin, 1987), it means that if an organization has a wide span of control so many subordinates are reporting to a single supervisor. Hierarchical level refers to an individual’s position in a scalar chain and ranges from non-supervisory workers at the lower end of the scale to chief executive officers at the upper extreme (Berger & Cummings, 1979). The two relate because a narrow span of control creates a longer hierarchy. It is arguable on what is better for organizational communication between narrow and wide spans of...
Words: 1037 - Pages: 5
...Organizational Commitment and Communication Starbucks uses organizational communication to share important information and messages. The company operates at the international level in coffee supply and coffeehouse chain (Starbucks Coffee Company, 2012). Organizational communication at Starbucks is well developed. Leadership plays an important role with in Starbucks in terms of organizational communication. Leadership helps establish the effectiveness of communication with in the company to help increase growth and success. Starbucks cannot adopt to the different leadership style because of the impact of the working environment and the performances of their employees. If Starbucks were to use autocratic leadership the directions would be given to the associates, where they would be expected to follow the directions. Autocratic leadership suggests a one-way communication process in the company. Therefore, management would keep their authority and have control over the decision-making. Starbucks believes in improving the quality of their business but by using an autocratic leadership style they will loose their group communication and also the success of their long-term goals. If Starbucks were to have a charismatic leader then the managers will be able to influence the employees. The employee’s that receives the motivation will put in greater effort to achieve Starbucks goals, mission, and vision. Charismatic leader can motivate their employees and convince them to get the...
Words: 915 - Pages: 4
...Modes of Organizational Communication A 2011 study of communicational means in six individual companies (Bani Amin & Associates, HKD (H-Tech) International, Jamuna Bank Limited, Rahimafrooz Accumulators Limited, Robi Axiata Limited and TopOfStack Software) of Bangladesh with pros and cons Modes of Organizational Communication A 2011 study of communicational means in six individual companies (Bani Amin & Associates, HKD (H-Tech) International, Jamuna Bank Limited, Rahimafrooz Accumulators Limited, Robi Axiata Limited and TopOfStack Software) of Bangladesh with pros and cons Prepared For: Mr. Mohammad Saif Noman Khan Assistant Professor Prepared By: H. M. Shahriar Hassan - ZR05 (Group Leader) Khurshid Hasan - ZR11 Asaduzzaman - ZR20 Sajjad Ahmed - ZR31 M. M. Shahriar Kabir Siddiquee - ZR40 H. M. Shibly Noman - ZR41 MBA 45E Institute of Business Administration May 14, 2011 May 14, 2011 Mr. Mohammad Saif Noman Khan Assistant Professor Institute of Business Administration Dear Sir: Hope you are in good health. Here is the report on our individual organizational communication, which you selected for us as a significant part of our Business Communication course. We took our time and gave our best effort to make this report up to the mark. The report is descriptive. It mainly depicts various modes of communication going on inside our organizations with a short criticism on respective...
Words: 11501 - Pages: 47
...Organizational Behavior and Communication Some may say, consistently maintaining profitable quarters over an extended period indicate a successful organization. If this holds to be true than what helps an organization become profitable? The obvious answer would be a superior product in need of high demand. However, the demand of a product or service alone is not enough to make the business profitable or successful. The stability and longevity of an organization relies heavily on its espoused/enacted values, the perception of these values and how the organization handles conflict. To get a better understanding of espoused/enacted values, let us examine a successful retailer called Nordstrom. An organization espoused values consist of its mission, vision and value statements. The enacted values are the values the organization in reality implements. Usually when an organization enacted values differs drastically from its espoused values the organization culture is weak and has a difficult time surviving hardships and being successful. Nordstrom mission states “At Nordstrom, our goal is to provide outstanding customer service every day, one customer at a time” (Nordstrom.com, 2013). Nordstrom believes by providing excellent customer service and supporting employees in carrying out its goals than the company will be successful. Nordstrom does not give its employees a list of rules to follow but goals with the freedom and flexibility to make one’s own decision in attaining...
Words: 974 - Pages: 4
...The Organizational Culture of General Electric Company (GE) Katrina S. Zapata COM/530 September 12, 2011 Gina Owens-Ricks The Organizational Culture of General Electric Company (GE) While an organization’s espoused values, those values an organization may claim to have or uphold, may define a company amongst its competitors, it is the organization’s enacted values, what a company actually does, that shows true value in the eyes of the consumer. For over 120 years, General Electric (GE) has provided services in technology from appliances to water treatment. We will briefly look into the culture and values of GE and see if what they say they value is actually done in the eyes of the public. How does communication play a role in this company’s organizational culture and does it affect the perception of the company? Can conflict be used to improve the communication within this particular organization? How? These are questions that will be answered throughout this research. The organizational culture of General Electric shows characteristics of being a people-oriented company. As stated by GE concerning their employees “We believe that life at GE leaves you a better person than when you first walked through our doors. Our culture is all about providing everyone who works here with the opportunities to exercise their responsibility, integrity and creativity while growing themselves, their careers, and our business.” (General Electric, 2009). The values of the company...
Words: 816 - Pages: 4
...Group and Organizational Communication Introduction Communication is a silent infiltrator, having broad influence over our social environment. It provides us with a mode for conveying messages without the use of verbal language. It regulates relationships by affecting the likelihood of introduction and continued interaction. We are able to infer emotion through communication and influence other's perception of our competence, power and vulnerability[1]. It also plays a role in the perception of the actual message we are trying to convey. It affects our lives in a myriad of ways from childhood throughout adulthood, and as long as we intend to communicate with others. Communication is the process of creating and sharing information with one another. Rapid changes in technology, transportation and immigration are making the world into a small-intersected community, where understanding how different cultures communicate is extremely important. In order to achieve effective intercultural communication we have to understand how different cultures communicate[2]. Communication styles differ by how power is distributed within an organization. There are essentially two types: hierarchical, and democratic. In a hierarchical structure the most power is held by the highest ranking individual, where as in a democratic structure[3]. Processes, functions, and components of organizational communication Everyone's different. We all have different parents, different upbringings...
Words: 1793 - Pages: 8
...Google’s Organizational Behavior and Communication Lisa Delgado COM/530 Communications for Accountants April 16, 2012 Ismael Hau-Rosa Google’s Organizational Behavior and Communication Google, Inc., a worldwide renowned search engine company that offers an array of project applications, including Internet search, cloud computing, and advertising, uses its espoused values to align with its enacted values. Google understands that the communication within its organization is strongly determined by their organizational culture. In developing a very distinctive and influential culture, such as Google’s, it allows their employees to be innovative and creative and they embody the company’s values and share the same aspiration for an unlimited amount of information. Since Google began in 1996 and became incorporated in 1998, Google’s mission is “to organize the world’s information and make it universally accessible and useful.” Google’s espoused values have been an intricate principle for the company because it has created a high standard of how top management envisions how the company should run. Google clearly presents its values with allowing casual dress code and encouraging employees to communicate upwardly with upper...
Words: 886 - Pages: 4
...Organizational Communication – Groups and Teams Karen Walters Jones International University BC345 Organizational Communication Assignment 4.2 Organizational Communication – Groups and Teams Describing the Group The school board of Redeemer Community Christian School (RCCS) is a formally structured group that fulfills a particular need of the overall organization. It meets Shockley-Zalabak’s definition of a “directional group”, or one that “establishes policy and is generally responsible for both the oversight and the performance of the organization (2012, p. 187)”. The school board is co-located group of six individuals who set school policies, make financial decisions, and provide overall guidance about the direction and mission of the school. The school board has the final word of authority in all matters related to the running of the school. Communication within the Group Group communication roles tend to fall into three important classifications: task roles, maintenance roles, and self-centered roles (Shockley-Zalabak, 2012). The RCCS school board exhibits two of these: task roles that help them accomplish goals, and maintenance roles which facilitate social support among members. Fortunately, self-centered roles, which tend to exhibit negative behavior and slow down the work of the group, are not normally experienced within Redeemer’s school board. Specific communications within the school board primarily take place during their...
Words: 695 - Pages: 3
