UDE 1123
ORGANIZATIONAL BEHAVIOUR AND DEVELOPMENT
Semester I Session 2013/2014

INDIVIDUAL ASSIGNMENT EXPLORE THE ORGANIZATIONAL BEHAVIOUR/ISSUES FACING YOUR ORGANIZATION AND SUGGEST SOLUTIONS.
“WORKING INDOOR BUT THE SUN IS JUST ABOVE YOUR HEAD”

NAME : NUR RAHIDA BINTI RAHMAN
MATRIC’S NO. : MR131002
LECTURER’S NAME : DR. BATIAH MAHADI

“WORKING INDOOR BUT THE SUN IS JUST ABOVE YOUR HEAD”
Introduction
A work environment can be identified as the place that one works, which means the milieus around a person. The work environment has a significant impact upon employee performance and productivity. By work environment we mean those processes, systems, structures, tools or conditions in the workplace that impact favourably or unfavourably individual perform. The work environment also includes policies, rules, culture, resources, working relationships, work location, and internal and external environmental factors, all of which influence the ways those employees perform their job functions. It is the quality of the employee’s workplace environment that most impacts on the level of employee’s motivation and subsequent performance. How well they engage with the organization, especially with their immediate environment, influences to a great extent their error rate, level of innovation and collaboration with other employees, absenteeism and, ultimately, how long they stay in the job. The environment that people are required to work in can have a significant impact on their ability to undertake the tasks that they have been asked to do. This can affect productivity and employee health and well-being.

People spend almost as much time in the office as they do at home, sometimes even more. The average American spends about 8.7 hours a day working and doing work related activities. That is more time than they spend doing anything else on an average day. A work environment affects the productivity that takes place during these long hours.
Of course depending on the organization, culture, location and its nature business, each of them have a different working environment. Same goes to Smiths Detection Malaysia Sdn. Bhd. where the organisational issues begin with the uncomfortable working temperature.

Background of organization
Smiths Detection is one of five operating divisions of Smiths Group private limited company, a global technology company listed on the London Stock Exchange. Since 1997, Smiths Detection has brought together global technology leaders in many key markets, creating a world leading business. In August 2003, it became a separate operating division of Smiths Group.
Smiths Detection are the world’s leading experts in safeguarding society, the military and borders from constantly evolving CBRNE (chemical, biological, radiological, nuclear and explosives) threats. Smiths Detection owned globally for the advanced technological solutions in explosives, illegal weapons, contraband, toxic materials and narcotics detection.
In 2012, Smiths Detections changed its marketing strategy by expanding the manufacturing to Malaysia, to cover Asian market. Malaysia manufacturing plant is only focus on the production of conventional X-ray machine, which usually use in the airport for scanning of baggage or cargo.
Up to September 2013, Smiths Detection Malaysia is consists of 43 employees from different departments and half of them are from the production. The production activities include assembly of machines and commissioning process which is doing the reliability test. All activities are done manually, hence required a very skilful technician. The chances of error are high due to manual work, so the technicians need to perform the job carefully.
The main office is fully air-conditioned, where all the managers are sitting, but the production area is vice versa. This is the common practise for other plants of Smiths Detection all over the world. But none has realized the differences of the climate could have such a great impact.

The Heat
Many of the global directors mainly from Germany and London came to the new plant for a visit. They had just realized things are not the same as they expected like the other plants. The humidity in Malaysia was too much. The temperature is always high, which is still acceptable, but many could not stand the sweat caused by the humidity itself. Most visitors are not used to Malaysian tropical climate, and keep addressing the humidity issues. They know that this will have huge impact to them, directly and indirectly.
There are many points contributing to the high temperature observed. First of all, the new plant, which is situated in SiLC, Nusajaya, Johor is about fifteen kilometre from Singapore Strait or twenty minutes drive. The geographical area which is near to the straits has a strong effect on the wind and temperature to the rural area. Furthermore, the industrial area is newly opened, and not much trees are grown in that area.
Even though employees are working in the building, perhaps there are also many internal factors which are affecting as well. The structure and concept of the production area is not an open space but there is no good ventilation to regulate the hot air inside the building. The production area is a non air-conditioned area, and everyone who is stepping in the area will easily sweat within five minutes.
The temperature and humidity monitoring was done in July 2013 taken at two different points in production area which consist of assembly area and commissioning area as per Exhibit 1. From the data, it can be concluded that at most times, the commissioning area having higher temperature than assembly. This is probably due to electrical test takes place in this area, and the heat from the electrical consumption does produce some heat which explains on the differences. The temperature usually at the maximum from 12.00 pm to 2.00 pm as the external heat from the sun contributes to this figure. But sometimes the temperature is lower for example in 17th or 19th July 2013 as it was raining in the afternoon. The maximum temperature recorded was in 5th July 2013 which is 32.7 degree Celsius. Humidity usually effects employee by sweating a lot, but usually have impact to the product itself. Relative humidity levels below 20% can cause discomfort through drying of the mucous membranes and skin. Relative humidity levels above 70% may lead to the development of condensation on surfaces and within the interior of equipment and building structures. Left alone, these areas may develop mould and fungi.
Many complaints were observed from the employees itself and outsiders such as suppliers and contractors who are working directly and indirectly in the area. Surprisingly, many of the outsiders are also working in a non air-conditioned area at their workplace. However, many claim that the heat is totally different.
Azrul Ismail, Production Supervisor said that he was surprised when he first join the company as it is too hot working in such environment. “I tend to feel exhausted almost every day after reaching home as compared to the previous company. It is not easy to work here, as you will not feel comfortable doing the work and the technicians are easy to be demotivated.”
Badrulamin, Commissioning Technician feels that the heat always makes him feel uneasy, hence easily gets irritated. He is always in bad mood and shouts to others when others make mistakes but he claimed that he is not such type of person before.
Mohd Nirafiq, a local supplier was in Smiths Detection Malaysia starting from July 2013 up to September 2013 for standby mode or monitoring of their first mass production lot. There are many quality issues happened which requires him to perform immediate rework on site. He almost give up during the first week spent in Smiths Detection Malaysia, and will let his colleague to continue the monitoring, but since others were also busy with their own project, he had to come again and again. “Smiths is too hot. I rather perform the rework at our plant, how can all of you handle the heat?”
The problem was highlighted about thousands time to the management, but there is no positive respond received.
Pragash Sopromanen, the Quality Manager aware on the problem but said that “Everything is decided by the global. We need to spend more money for the renovation. The headquarters have no air-conditioned in their production line so why should we?”

The Facilities
Even though the production line is equipped with fans, but the facilities are not enough for the whole line. And since the assembly process requires a lot of manual job and skills, the technicians are not static in one place, so usage of fans is not that suitable. Fans tend to get rusty and the motor easily spoiled due to the humidity. Replacement for the spoiled fan has a strict procedure, which causing the lead time for such replacement takes longer time. So at times, there are certain stations working without any fan or air cooler due to this.
Fans are using kinetic energy to produce the air rotation, but the kinetic movement is too near to the user. In other words, fans rotation has a lot of energy to move things, as they may blow light things easily which sometimes interrupting the job.
As Smiths Detection Malaysia is producing x-ray machine, it involves radiation during the testing. The machine tunnel which supposes to scan the luggage is protected by two layers of lead curtain. When x-ray is turned on, the tunnel area will have huge radiation activity, and lead curtain will shield the radiation from coming out so as to protect the users. That is the reason of the prohibition of using the fan during commissioning or testing. The fan will blow the lead curtain, and the radiation will be exposed to the technicians.
Nabil Fikri, Commissioning Technician said that “It is too hot, and I sweat every second, the fan is available, but I cannot use it during the testing as it is a safety procedure which I need to follow for my own good. What choice do I have since then? It is the worst during the fasting month. Not eating is still acceptable, but it is almost impossible not to drink with this kind of weather.”
Kunaseelan, Manufacturing Engineering Engineer informed that “To install a fully air-conditioned area, they need to get the license for cooling tower and it cost a lot of money for the maintenance. The process too is complicated.”

The Smell
Just next to the plant is a chemical factory. The factory will mix some chemicals and store them before send them to the customers. The neighbouring activity is producing smells which irritates Smiths Detection Malaysia employees. At times, the smells are too bad until it became difficult to breath. Breathing apparatus or mask, are not commonly used except during the haze that struck Malaysia in June 2013.
It was reported to the Safety Officer regarding the smell and chemical hazards, and some observations were made due to these complaints, but in the end there is no action plan to protect the employees. The Overall Effects
The issues have a huge impact to the employees especially job dissatisfaction. The employees became less motivated each day and affect the attendance. The employee turnover is also high in percentage. Exhibit 2 shows the data of the attendance for production technician. The data showed that the attendance have not achieved 90% since April 2013 up to September 2013. The number of person taking medical leave is increasing from each month. This shows that the employees became less healthy and tend to get sick. The heat stress causing lots of dehydration, fever, flu, migraine and cough. Fever is almost commonly happened and still the figure has not opened the management team eyes. As the environment warms-up, the body tends to warm-up as well. The body's internal "thermostat" maintains a constant inner body temperature by pumping more blood to the skin and by increasing sweat production. In this way, the body increases the rate of heat loss to balance the heat burden created by the environment. In a very hot environment, the rate of heat gain exceeds the rate of heat loss and the body temperature begins to rise. A rise in the body temperature results in heat illnesses. Apart from the heat, it is also possible that the chemical vapour is affecting the employees’ health.
"Heat stress" is the net (overall) heat burden on the body from the combination of the body heat generated while working, environmental sources (air temperature, humidity, air movement, radiation from the sun or hot surfaces/sources) and clothing requirements. [Reference: 2008 TLVs and BEIs: Threshold Limit Values for Chemical Substances and Physical Agents and Biological Exposure Indices. Cincinnati, Ohio: American Conference of Governmental Industrial Hygienists, 2008. p. 217.].
The CSA Standard CAN/CSA Z412-00 (R2011) - "Office Ergonomics" gives acceptable ranges of temperature and relative humidity for offices in Canada. These values are the same as recommended by the American Society of Heating, Refrigerating, and Air Conditioning Engineers (ASHRAE) Standard 55 - 2010 "Thermal Environmental Conditions for Human Occupancy". The recommended temperature ranges have been found to meet the needs of at least 80% of individuals. Some people may feel uncomfortable even if these values are met. Additional measures may be required. Exhibit 4 shows the temperature and humidity ranges for comfort adapted from ASHRAE 55-2010. The study shows that if the humidity is 60% and above, then the acceptable operating temperature is 23.0 - 25.5 degree Celsius.
Furthermore, the humidity and temperature have a huge impact to the product. Many defects and quality issues related to humidity were found which causing a lot of time required for reworking or repairing. As for example, some components being assembled in the machines include detector boards and other electronic parts which are sensitive to temperature and water vapour. But since there is no overall control on the temperature and humidity, the defects are highly observed. Rusty is also observed for metal parts which has no coating protection on the external layer after a week of storage.
This event resulted in additional redundant process in the production. Employees keep changing the defect to a new part. The machine is big and the components to assemble are mostly heavy, requires a lot of energy for the process. And reworking will consume a lot of time and energy as the technicians need to dismantle and assemble the components again. This situation is not only affecting the productivity but also contributes to employee job dissatisfaction. They have to repeat the process again and again. The total number of production technician from March 2013 to September 2013 is 24, with 4 technicians already resigned. The turnover percentage is 16% which is considered as high. From the exit interview done by the Production Supervisor confirmed that job dissatisfaction is one of cause.
Zulkarnain, Assembly Technician keeps on complaining of doing the same rework almost every day. “I am tired. The conveyor is heavy and a lot of wiring is done during the assembly. The process took 1 hour. When there is reject found later, it will need half an hour to unload the conveyor and another 1 hour to assemble a new one. Seriously I am tired of this job.”

Recommendation and Solution
One of the recommendations for Smiths Detection Malaysia is by using Engineering Controls. Engineering controls are the most effective means of reducing heat exposure. The workplace of production area is too hot, so it is advisable for the management to consider in installing a fully air-conditioned floor. Of course it cost lot money along the way, but the return of investment could be worth it. Someone needs to calculate and look forward to this matter.
The other way is to improve the air ventilation and circulation in the production area as the condition is bad and everyone noticed on this problem. Even the global directors know and outsiders give comments on the problem. These comments should be taken into count for improvement. But, air ventilation will not solve humidity issues as the humidity from external will still be coming into the area. So air-conditioned is preferable.
In fact, the air-conditioned will help the employees in commissioning area to be more comfortable and safe at the same time. Usage of fan is prohibited, but air kinetic energy is indirect and will not have any effect on the process. Air-conditioned is using convection concept in for overall areas which are being covered, hence even the technicians move at any points, they will still feel comfortable.
Installation of air-conditioned will not only solve the employees comfort, but increase job satisfaction as the reworking process will also reduce since the material were all protected from uncontrolled temperature and humidity.
Secondly, it is recommended to use Administrative Control. Administrative control means the direction or exercise of authority over subordinate or other organizations in respect to administration and support, including organization of service forces, control of resources and equipment, personnel management, unit logistics, individual and unit training, readiness, mobilization, demobilization, discipline, and other matters not included in the operational missions of the subordinate or other organizations.
The management should encourage the employees to drink more fluids especially waters as much as 8 ounces every 15 minutes, to keep from getting dehydrated by providing cool drinking water near to production area and encourage them to drink even if not feeling thirsty. This will decrease the level of dehydration; hence decrease the number of employees taking medical leave. Most of the employees are not drinking during the working hours, since the water is not within reach.
Other administrative control is to provide workers with accurate written and verbal instructions, frequent training programs and other information on heat stress and how to deal with the situations. For example not all employees know that they should not increase the amount of salt that being put in food; the amount of salt in a regular diet is typically enough to replace the salt lost during hot conditions. More salt content in the body will contribute to dehydration as well.
The management should make more study on the facilities and difficulties having by the employees in performing their job. They should be more aware and alert especially when the data already showed the attendance are getting worse and employee turnover is high. The figure showed that there is something wrong with the organisation that needs action. If the management keep on avoiding this problem, there will lost lots of potential and skilful employees. It is a waste also to keep training a new staff each time someone resigns.
The other way, encourage the employees to give suggestions and write down the complaint in an appropriate channel such as Employee Complaint Form.
When the management team of Smiths Detection Malaysia does not take any action or look forward through this matter, the global management of Smiths Detection should interfere in decision making. At certain level or case for example related to cost and money, only people with higher authority can make the decision. If the local management have problem to invest in such facilities, they have to make the proposal and speak on behalf of the employees to the global level as Smiths Detection is a big, multinational organisation. Of course, with clear study and proposal, the issues can be solved easily.
The third way is to use Personal Protective Equipment especially the plant is located next to a chemical factory. The chemical hazards are observed; hence employees need to be provided with mask to protect them from the smells of the chemicals which affecting their concentration on the job and health problems. If the activity is too extreme, the Safety Officer should make a report to Departmental of Environment.
The fourth or other solution than above, the employees can also join the Union, which is the right channel for the employees to voice out on their needs and rights when discussing with the employers do not listen to their rights.

Conclusion
It was a mistake to open a new plant without taking environmental measures into count. Employer in this case Smiths Detection Group should do a proper study before making the decision to set up a new plant in future. It is employer responsibility to provide a good working environment to the employees to prevent health hazards. Employer who takes care of employees’ need will result a win-win situation to both. The productivity will increase, less error was made, job satisfaction will increase, attendance and product quality will improve, less employee turnover, hence employer will get more revenue in sales and high reputation.

Exhibit 1: Temperature and humidity data | | Assembly Area | Commissioning Area | Date | Hour | Temperature
(deg C) | Humidity
(% RH) | Temperature
(deg C) | Humidity
(% RH) | 1st July 2013 | 8.30am | NA | NA | NA | NA | | 10.00am | NA | NA | NA | NA | | 12.30pm | 30.3 | 77.6 | 31.4 | 67.1 | | 2.00pm | 28.3 | 81.9 | 28.9 | 75.6 | | 3.30pm | 28.4 | 75.8 | 29.2 | 74.1 | | 5.00pm | 28.1 | 76.2 | 29.0 | 72.9 | 2nd July 2013 | 8.30am | 25.3 | 90.0 | 26.3 | 85.6 | | 10.00am | 28.2 | 89.5 | 28.9 | 79.5 | | 12.30pm | 29.4 | 88.4 | 30.1 | 78.7 | | 2.00pm | 28.6 | 81.1 | 29.9 | 75.5 | | 3.30pm | 31.2 | 70.0 | 31.3 | 70.7 | | 5.00pm | 28.5 | 79.7 | 29.0 | 77.7 | 3rd July 2013 | 8.30am | 25.5 | 88.3 | 26.2 | 85.6 | | 10.00am | 28.1 | 89.0 | 28.1 | 79.3 | | 12.30pm | 29.3 | 88.9 | 29.9 | 79.1 | | 2.00pm | 30.4 | 86.1 | 30.2 | 70.4 | | 3.30pm | NA | NA | NA | NA | | 5.00pm | NA | NA | NA | NA | 4th July 2013 | 8.30am | 25.1 | 88.1 | 26.1 | 84.0 | | 10.00am | 26.1 | 86.0 | 26.8 | 85.7 | | 12.30pm | 25.9 | 89.1 | 27.1 | 84.0 | | 2.00pm | 26.9 | 91.0 | 27.5 | 86.0 | | 3.30pm | 26.0 | 93.6 | 26.6 | 88.6 | | 5.00pm | 26.0 | 90.3 | 27.6 | 86.8 | 5th July 2013 | 8.30am | 26.3 | 89.8 | 27.3 | 85.0 | | 10.00am | 28.7 | 89.5 | 29.9 | 87.7 | | 12.30pm | 29.1 | 88.7 | 30.1 | 79.5 | | 2.00pm | 28.9 | 82.1 | 30.9 | 70.7 | | 3.30pm | 31.5 | 73.0 | 32.7 | 79.7 | | 5.00pm | 28.4 | 80.7 | 30.1 | 80.8 | 8th July 2013 | 8.30am | 26.8 | 86.0 | 26.4 | 88.4 | | 10.00am | 29.2 | 79.0 | 29.2 | 78.8 | | 12.30pm | 30.9 | 68.1 | 30.6 | 69.8 | | 2.00pm | 27.7 | 75.6 | 28.6 | 74.3 | | 3.30pm | NA | NA | NA | NA | | 5.00pm | 27.6 | 81.3 | 29.2 | 75.6 | 9th July 2013 | 8.30am | 25.7 | 85.6 | 26.2 | 83.4 | | 10.00am | 26.4 | 88.7 | 27.7 | 81.9 | | 12.30pm | 27.2 | 82.6 | 28.7 | 79.0 | | 2.00pm | 26.1 | 84.0 | 27.3 | 82.0 | | 3.30pm | 26.7 | 84.7 | 27.7 | 80.2 | | 5.00pm | 26.5 | 83.8 | 27.9 | 78.4 | 11th July 2013 | 10.00am | 27.6 | 83.5 | 28.4 | 79.1 | | 12.30pm | 28.6 | 83.8 | 28.5 | 82.8 | | 2.00pm | 29.0 | 83.9 | 29.3 | 83.1 | | 3.30pm | 30.0 | 86.1 | 31.3 | 80.5 | | 5.00pm | 29.5 | 87.5 | 31.0 | 81.5 | 12th July 2013 | 8.30am | 26.7 | 83.8 | 27.5 | 84.0 | | 10.00am | 29.6 | 79.0 | 29.5 | 76.5 | | 12.30pm | 29.8 | 71.0 | 29.6 | 75.7 | | 2.00pm | 30.1 | 78.5 | 30.1 | 76.0 | | 3.30pm | 29.7 | 72.8 | 28.7 | 72.8 | | 5.00pm | 29.8 | 74.0 | 28.8 | 79.1 | 15th July 2013 | 8.30am | 26.2 | 82.5 | 26.0 | 83.4 | | 10.00am | 27.7 | 82.5 | 27.6 | 79.3 | | 12.30pm | 28.6 | 77.4 | 28.6 | 71.3 | | 2.00pm | 29.1 | 64.1 | 29.3 | 73.5 | | 3.30pm | 30.0 | 65.3 | 29.0 | 72.1 | | 5.00pm | 29.7 | 62.7 | 30.0 | 77.0 | 16th July 2013 | 8.30am | 26.3 | 89.8 | 27.3 | 85.0 | | 10.00am | 28.7 | 89.5 | 29.9 | 87.7 | | 12.30pm | 29.1 | 88.7 | 30.1 | 79.5 | | 2.00pm | 28.9 | 82.1 | 30.9 | 70.7 | | 3.30pm | 31.5 | 73.0 | 32.7 | 79.7 | | 5.00pm | 28.4 | 80.7 | 30.1 | 80.8 | 17th July 2013 | 8.30am | 26.2 | 82.5 | 26.2 | 84.0 | | 10.00am | 27.7 | 82.5 | 27.7 | 76.5 | | 12.30pm | 28.6 | 77.4 | 28.7 | 75.7 | | 2.00pm | 29.1 | 64.1 | 27.3 | 76.0 | | 3.30pm | 30.0 | 65.3 | 27.7 | 72.8 | | 5.00pm | 29.7 | 62.7 | 27.9 | 79.1 | 18th July 2013 | 8.30am | 26.3 | 82.5 | 28.0 | 79.0 | | 10.00am | 27.1 | 83.0 | 27.1 | 77.0 | | 12.30pm | 27.0 | 84.1 | 26.9 | 83.9 | | 2.00pm | 27.3 | 83.0 | 27.2 | 84.5 | | 3.30pm | 27.6 | 81.3 | 29.2 | 75.6 | | 5.00pm | 25.7 | 85.6 | 26.2 | 83.4 | 19th July 2013 | 8.30am | 26.4 | 88.7 | 27.7 | 81.9 | | 10.00am | 27.2 | 82.6 | 28.7 | 79.0 | | 12.30pm | 26.1 | 84.0 | 27.3 | 82.0 | | 2.00pm | 26.7 | 84.7 | 27.7 | 80.2 | | 3.30pm | 26.5 | 83.8 | 27.9 | 78.4 | | 5.00pm | 27.6 | 83.5 | 28.4 | 79.1 | 22nd July 2013 | 8.30am | 28.6 | 83.8 | 28.5 | 82.8 | | 10.00am | 29.0 | 83.9 | 29.3 | 83.1 | | 12.30pm | 30.0 | 86.1 | 31.3 | 80.5 | | 2.00pm | 29.5 | 87.5 | 31.0 | 81.5 | | 3.30pm | 26.7 | 83.8 | 27.5 | 84.0 | | 5.00pm | 29.6 | 79.0 | 29.5 | 76.5 | 24th July 2013 | 8.30am | 26.7 | 84.7 | 27.7 | 80.2 | | 10.00am | 26.5 | 83.8 | 27.9 | 78.4 | | 12.30pm | 27.6 | 83.5 | 28.4 | 79.1 | | 2.00pm | 28.6 | 83.8 | 28.5 | 82.8 | | 3.30pm | 29.0 | 83.9 | 29.3 | 83.1 | | 5.00pm | 30.0 | 86.1 | 28.3 | 80.5 | 25th July 2013 | 8.30am | 26.3 | 89.8 | 26.3 | 85.0 | | 10.00am | 28.7 | 89.5 | 27.9 | 87.7 | | 12.30pm | 29.1 | 88.7 | 29.0 | 79.5 | | 2.00pm | 30.1 | 78.5 | 30.1 | 76.0 | | 3.30pm | 29.7 | 72.8 | 28.7 | 72.8 | | 5.00pm | 29.8 | 74.0 | 28.8 | 79.1 | 26th July 2013 | 8.30am | 26.4 | 88.7 | 27.7 | 81.9 | | 10.00am | 27.2 | 82.6 | 28.7 | 79.0 | | 12.30pm | 26.1 | 84.0 | 27.3 | 82.0 | | 2.00pm | 26.7 | 84.7 | 27.7 | 80.2 | | 3.30pm | 26.5 | 83.8 | 27.9 | 78.4 | | 5.00pm | 27.6 | 83.5 | 28.4 | 79.1 | 29th July 2013 | 8.30am | 26.2 | 72.5 | 26.2 | 74.0 | | 10.00am | 27.7 | 72.5 | 27.7 | 66.5 | | 12.30pm | 28.6 | 67.4 | 28.7 | 65.7 | | 2.00pm | 29.1 | 74.1 | 27.3 | 66.0 | | 3.30pm | 30.0 | 75.3 | 27.7 | 62.8 | | 5.00pm | 29.7 | 72.7 | 27.9 | 69.1 | 30th July 2013 | 8.30am | 26.3 | 72.5 | 28.0 | 69.0 | | 10.00am | 27.1 | 73.0 | 27.1 | 67.0 | | 12.30pm | 27.0 | 74.1 | 26.9 | 73.9 | | 2.00pm | 27.3 | 73.0 | 27.2 | 74.5 | | 3.30pm | 27.6 | 71.3 | 29.2 | 65.6 | | 5.00pm | 25.7 | 75.6 | 26.2 | 73.4 | 31st July 2013 | 8.30am | 26.4 | 78.7 | 27.7 | 71.9 | | 10.00am | 27.2 | 72.6 | 28.7 | 69.0 | | 12.30pm | 26.1 | 74.0 | 27.3 | 72.0 | | 2.00pm | 26.7 | 74.7 | 27.7 | 70.2 | | 3.30pm | 26.5 | 73.8 | 27.9 | 68.4 | | 5.00pm | 27.6 | 73.5 | 28.4 | 69.1 | | | | | | | | Max | 31.5 | 93.6 | 32.7 | 88.6 | | Min | 25.1 | 62.7 | 26.0 | 62.8 | | Average | 28.0 | 80.8 | 28.5 | 78.0 |

Exhibit 2: Production Attendance Record

Exhibit 3: Breakdown for the Attendance Analysis MONTH | Annual Leave | Emergency Leave | Medical Leave | Absent | Mar-13 | 8 | 1 | 5 | 0 | Apr-13 | 17 | 1 | 13 | 1 | May-13 | 24 | 2 | 24 | 1 | Jun-13 | 18 | 5 | 20 | 4 | Jul-13 | 24 | 4 | 20 | 1 | Aug-13 | 24 | 2 | 17 | 2 | Sep-13 | 31 | 0 | 22 | 2 |

Exhibit 4: Data adapted from ASHRAE 55-2010. Temperature / Humidity Ranges for Comfort | Conditions | Relative Humidity | Acceptable Operating Temperatures | | | °C | °F | Summer (light clothing) | If 30%, then
If 60%, then | 24.5 – 28.0
23.0 - 25.5 | 76 - 82
74 - 78 | Winter (warm clothing) | If 30%, then
If 60%, then | 20.5 - 25.5
20.0 – 24.0 | 69 - 78
68 - 75 |