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Running head: QUALITY SURVEY SERVER

Quality Survey Server
Eduardo Woods
Western Governors University

Quality Survey Server
Quality Survey Server
The world of healthcare is changing. Patient care is reported out to the public by WebMD, Google, and quality surveys. Patients are more informed, but don’t have the full context to base their opinions in reality. Hospital visits, whether inpatient or outpatient are measured by HCAHPS. (The Hospital Consumer Assessment of Healthcare Providers and Systems) The survey is a great tool to measure patient outcomes and level of quality provided by hospital staff members. The disadvantage is the data is collected weeks, to months afterwards and the feedback is not being addressed in a timely manner.
The “Quality Survey Server” is a new opportunity, a new and immediate way to collect and make data-driven decisions. The QSS is a service that hospitals can use to acquire their patient experience outcomes. The survey questions will measure patient’s experience either before their appointment or after. The development of the survey will be based on management choices. Data will be collected and put onto a survey poll report that the manager or leader of the department can view real-time.
The Quality Survey Server has other modules available for purchase. The QSS dashboard is a service which aggregates the data and delivers a comprehensive quality metrics dashboard. The dashboard will provide detailed analysis and graphics providing leadership with their chosen metrics which they can analyze and deliberate with staff. The additional modules can be patient safety, hand washing, risk, and patient experience. The QSS dashboard is an opportunity for leaders to review their hospital quality in a snap shot or detailed drill down.

Feasibility and Profitability The Quality Survey Server provides healthcare organizations

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