Passenger Commitment Statement

• Reaching us
It is Nesuss Airlines commitment to ensure easy accessibility to every passenger travelling on Nexuss Airlines.
Our telephone numbers which are accessible 24 hours are:
800 37000
800 21000
800 56000

• Nexuss Airlines are committed to making our tickets easily available to our Guests. Nexuss Airlines tickets can be purchased by: 1. Calling up our Call Centers 2. The Nexuss Airlines website (www.nexairlines.com) 3. Through the Travel Agents

• Nexuss Airlines follows a dynamic fare policy and the fare levels fluctuate depending on the number of bookings made / anticipated on a particular flight. It is Nexuss Airlines’s commitment to the Guests that at any given point of time the lowest available fare at that time would be made available on all booking mediums. In case a lower fare level is available after a Passenger has made his booking, a rebooking will be allowed on the lower fare level after paying a seat release charge. Our fares are quoted in UAE Dirhams and in US Dollars. International guests can book and make payments through their credit card.

• Amendments and Cancellations
Nexuss Airlines understand that passengers could be in a situation where they have to amend or cancel their tickets. At Nexuss Airlines our passengers can amend or cancel their tickets up to one hour before the scheduled departure of the flight.

• Keeping you informed
At Nexuss Airlines we are committed to keep passengers informed in case of known delays, cancellations and diversions as early as possible. Nexuss Airlines use the contact details in the reservation record to update the passenger accordingly or if the passenger has made the reservation through a travel agent Nexuss Airlines will contact him in case contact details are not available in the airlines records.Passengers can also receive the latest flight information using NeXmobile service by sending an SMS, eg. SMS NeX to 8372.

•Overbooking
Nexuss Airlines operate with the objective that no passenger with a confirmed reservation should be denied boarding. Keeping this objective in mind Nexuss Airlines commits to as many Guests reservations as the number of seats on each flight.

• Refunds
On cancellation of a booking, the refund will be processed in the same medium in which the ticket was purchased, and through the point of sale.

• Valet assistance
As a value added service, Valet assistance is available at all airports. This assistance is available from the time thepassengers reach the airport to the time they Check-in. Assistance is also available on arrival at the airports.

• Checking-In
All efforts are taken to ensure a smooth Check-in. The availability of multiple Check-in counters and the presence of efficient staff help reduce congestion, which translates into less waiting time at the counters and 'On time' departure of our flights.

• Delay Handling
In case of delay at the airport, Nexuss Airlines makes all effort to minimize the inconvenience. Passengers are offered refreshments in case the delay is more than one hour. In case of longer delays, Passengers are offered meal subject to the airport facilities and local infrastructure.

• In-flight entertainment
At Nexuss Airlines, we take pride in being one of the airlines in UAE to offer personalized In-flight Entertainment. Guests have the option of Live TV, Fun TV and 10 audio channels on Nexuss Radio with choices appealing to every segment's expectations. The video choices range from Sports to Fashion to an exclusive channel for kids. Similarly the audio channels range from Ghazals to hip- hop to rock music. All efforts are made to ensure that passengers have a wide selection every time they wish to fly with Nexuss. Another unique feature of our In-flight Entertainment system is the on screen moving map that let you know the location, altitude, speed and other relevant flight details.

• Meal options
Nexuss Airlines offer passengers complimentary meals on all flights. At this stage, passengers have the choice of opting for vegetarian or non vegetarian meals on most sectors. The menus are designed considering the passenger feedback and are frequently changed to meet their changing tastes.

• World class crew
Nexuss Airlines Crew is personally selected by the CEO. The crew undergoes a rigorous training program in the Safety and First aid, Service Delivery and Personality development before they are cleared to take on the role of hosts on board.