...CHAPTER# 1 INTRODUCTION 1.1 Rationale of the Study: The research has been conducted to assess the level of satisfaction that the patients are receiving from the ICDDR, B hospital sector. This study is conducted in consideration of the ICDDR, B’s successful implementation and continuous process of providing special care to lowest income people. This study contains graphs and figures and also some suggestions that can be taken by ICDDR, B in order to improve their service in their hospital sector. The Gaps model has been discussed, also the strategy by ICDDR, B has been put forward in this report. Using the data followed by the survey, we will be able to pinpoint the strong points of their service sector and specify the reasons of their success. Moreover, the study shall be a potent tool in providing other hospitals the specific strengths of their services. This study could be used as a benchmark for other hospital who have been struggling to deal with patients in terms of providing appropriate service. 1.2 Background of the Company: 1.3.1 About the Company’s Service Offerings Formation and other relevant information about the company’s operations: The International Centre for Diarrhoeal Disease Research, Bangladesh (ICDDR, B) is an international health research organization located in Dhaka, Bangladesh. Dedicated to saving lives through research and treatment, ICDDR, B addresses some of the most critical health concerns facing the world today, ranging...
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...11204008 Tazruba K. Prome 11204047 MD. Ashraful Amin 11304038 Sumaita Ahmed 11304052 LETTER OF AUTHORIZATION Date: 17th November, 2014 DR. MOHAMMED TAREQUE AZIZ Associate Professor and EMBA Coordinator BRAC Business School BRAC University Subject: Submission of Service Marketing Report of MKT 431. Dear Sir, We, the students of MKT 431 (service Marketing), section 1; want to submit the Service Marketing Report required for the completion of the course. We have followed every instruction you have provided and tried our best to ensure that all the information is authentic and relevant. The report is about the Service Marketing practice of Holy Family Red Crescent Medical College Hospital (HFRCMCH). We hope that all the information and analysis provided within the report will be up to your expectations and will be glad to provide clarification to any inquiries you may have. Thank you. Sincerely, Chowdhury Fahim Mostafa 10204011 Anika Azhar 10204083 Syed Shah Tayef Ahmed 10204105 Ifrat Jahan 11104139 Jarin Subha 11204007 Adnan Abdur Razzaque 11204008 Tazruba K. Prome 11204047 MD. Ashraful Amin 11304038 Sumaita Ahmed 11304052 Acknowledgement At the initial phase we want...
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...Working in partnership | Introduction: When people doing a job together in a same time with a same quest it is as usually known as working in partnership. Many tough job can be solved if people working with together, different types of reason are existing on a partnership contract and that might develop work or ideas. There have a lots of reason are beneath on a group of people working as a partnership. When a crew of people working with together their ideas will be developed and generated by others. Some of partners among the group will be able to sharing their valuable skill and knowledge in a successful way to assure your partnership activity. If you want to discover people who are working with you as a partner you will not have to look so wide. There are lots of people who are interested to work with you if you see they may your neighbors, classmate, local council, community etc. Just remember one thing before starting work as a partner it is very badly need to think why you want and why your partners want to work with you together. Task 1: Fathom the partnership metaphysics and relationships about health and social care services: 1(a) the philosophical approach taken by practitioners at Dilly’s Diabetic Centre The philosophical approach is a constitutional graph to archive the fact of an affair and the credibility of related people. Depending on strategy constitutional graph vary for person to person, organization to organization. This approach is system...
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...Working in partnership | Introduction: When people doing a job together in a same time with a same quest it is as usually known as working in partnership. Many tough job can be solved if people working with together, different types of reason are existing on a partnership contract and that might develop work or ideas. There have a lots of reason are beneath on a group of people working as a partnership. When a crew of people working with together their ideas will be developed and generated by others. Some of partners among the group will be able to sharing their valuable skill and knowledge in a successful way to assure your partnership activity. If you want to discover people who are working with you as a partner you will not have to look so wide. There are lots of people who are interested to work with you if you see they may your neighbors, classmate, local council, community etc. Just remember one thing before starting work as a partner it is very badly need to think why you want and why your partners want to work with you together. Task 1: Fathom the partnership metaphysics and relationships about health and social care services: 1(a) the philosophical approach taken by practitioners at Dilly’s Diabetic Centre The philosophical approach is a constitutional graph to archive the fact of an affair and the credibility of related people. Depending on strategy constitutional graph vary for person to person, organization to organization. This approach is system...
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...economy. For federal, state, and local governments, rising health care costs lead to higher Medicare and Medicaid costs, and funding cuts for other priorities, such as infrastructure, education and public safety. Thus, the net results of rising health care costs are far-reaching: higher costs for health insurance, the fraying of the nation’s safety net, an erosion in our global competitiveness, nauseating political positioning and long-term fiscal insolvency. While the health reform law makes important strides in expanding coverage, much more is needed to rein in the rising cost of health care. Other strategies for reducing health care costs are needed, particularly those that focus on promoting prevention and healthy living, improving patient safety, and promoting transparency on medical costs and quality, and reducing health disparities. All of these are...
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...SENTINEL EVENT This is a case of an inpatient admitted at the Nightingale Community Hospital for a medical procedure which by all standards was a success but the patient is discharged from the hospital without the knowledge of the mother culminating into a sentinel event. Joint Commission (commission, 2013) defines a sentinel event as “an unexpected occurrence involving death or serious physical or psychological injury or the risk there of. Serious injury specifically includes loss of limb or function”. Like in this case, “an event can be considered a sentinel event if the outcome was not death, permanent harm, severe temporary harm and intervention to sustain life”. (commission, 2013). The required procedure being on appointment, the hospital was prepared for their patient scheduled for Thursday, September 14th at 12:30pm, a three year old Tina Gerhardt admitted to the ambulatory surgery unit (ASU) for bilateral myringotomies (insertion of ear tubes) accompanied by her mother. They were received by the hospital registrar who entered all the required information, processed all the necessary documentation with sign ups and verifications by the mother prior to being forwarded to the pre- op area. They were then received by the Pre-Op Nurse whose main job is to prepare the patient for surgery. In here, all that is necessary was done on Tina while briefing the mother through the entire process and the time each task was estimated to be completed. During the protocol, the mother...
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...Genevieve. (2007). Low Income Parents' Reports of Communication Problems with Health Care Providers: Effects of Language and Insurance. Public Health Reports, 122, 206-216. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1820424/?tool=pubmed The research article discusses a study about parental reports of communication problems with health care providers, focusing on low-income families. The researchers use literature and quantitative analysis as the primary methods in their study, and they analyze data from the 1999 and 2002 National Survey of America's Families. The results show that 24.4% of low income parents reported poor communication with health care providers, and foreign-born parents were 11.8% more likely to report communication problems than American-born parents. The authors advise using professional translating services in hospitals and clinics to reduce communication barriers and improve health care. Flores, Glenn. Language Barriers to Health Care in the United States. The New England Journal of Medicine. Volume 355:229-231 (July 20, 2006), Number 3. http://content.nejm.org/cgi/content/full/355/3/229 This article discusses the grave medical miscommunications and the increased incidence of adverse clinical consequences that occur when untrained, ad hoc interpreters are used in health care settings. Despite the growing number of people who have limited English speaking abilities in the United States, many patients who need medical interpreters have no access...
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...presented symptoms of cognitive and movement disorders, however, only a minority of residents presented symptoms of problematic behaviors. Medication based treatments included antipsychotics, antidepressants, and anxiolytics. This analysis of the HD residents in the skilled nursing facilities is very important to understanding the complexities of Huntington's disease. Methodology Gap analysis involves comparing an actual performance with a potential or desired performance. For this study, a gap analysis was performed by surveying staff, caregivers, and patients at a long term care facility with a specialized...
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...workplace The purpose of the needs assessment is to determine the gap between an organization’s current state and the overall needs of the organization with consideration to the strategic plan. The process is usually initiated by a person or group with a vision of the future. Evaluation of the strengths and weaknesses of the organization related to efficiency, quality, and financial strengths should be considered. Understanding an organization’s current state workflow process as well as long-term goals related to efficiency, quality, and financial outcomes by creating a gap analysis can assist the decision-making group. Long-term goals in today’s environment include the patient needs within a clinical setting, getting feedback from patients to evaluate how they may use technology to connect with medical personnel for their healthcare needs. “Use of systems for patients to self-schedule, entering data into daily logs for chronic illness, and Internet-enabled communication to their healthcare team are cogent considerations” (Hebda & Czar, 2013, p. 155). Implementing a new electronic health records (EHR) system to replace manual records is a complicated task. EHRs use complex algorithms to exchange patient data among different physicians and departments such as pharmacies and laboratories. EHRs are becoming increasingly popular because employees and patients can access records anytime and anywhere. Patient drug alerts are also part of the system to warn emergency room and...
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...PROJECT REPORT ON TOTAL QUALITY MANAGEMENT CONCEPTUALIZATION This is Total Quality Management Project Report. Human resource is the most important factor for any organization and success of any Organization is depending upon its resource .If human resource of organization is not happy with the organization. It will adversely affect the organization. The higher degree of commitment toward work will improve productivity and will decrease rejection cause due to human factor. So to make the people happy is the responsibility of the organization. So this study is helpful to measure the level of commitment toward work and to know the factor affecting the commitment level . QUALITY:- 1. Quality means fit ness for use. 2. Quality means productivity, competitive cost, and timely delivery, total customer satisfaction. 3. Quality means conformance to specification and standard. 4. Conformance to requirements. 5. Quality is what the customer says 6. Quality means getting every one to do what they have agreed to do and to do it right the first time and every time. TOTAL QUALITY :- It means all the people of the organization are committed to product quality by doing right things right, first time, every time by employing organization resource to provide value to customer. TOTAL QUALITY MANAGEMENT: - It is the process designed to focus external/internal customer expectation preventing problems building ,commitment to quality in the workforce and promoting to open decision making...
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...3.3 CHARACTERISTICS OF HANDOVER Laxmisan et al (2007) conducted an ethnographic study involving analysis of emergency department handover in a US hospital. The study found that interruptions within the emergency department were prevalent and diverse in nature and that there were gaps in information flow due to multi-tasking and shift changes. The communication process is complex and cognitively taxing during and after team handover, that can compromise patient safety. The study also discusses the need to tailor generic electronic tools to support adaptive processes like multi-tasking and handoffs in time constrained environments. Arora et al (2005) conducted interviews using the critical incident technique to handover failures between inpatient physicians in a US hospital. The study interviewed 26 interns and found 25 discrete incidents. The 21 worst events are described. Omitted contents and failure prone communication processes were identified as a major category of failure in communication. These may result in inefficient or sub-optimal care, leading to patient harm....
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...64 facilities consisting of 39 multi-specialty outpatient centers located in six counties throughout southern Wisconsin and northern Illinois. Mercy has a unique W2 Physician Partnership Model with 285 primary and specialty physicians. In addition, MHS offers post-acute and retail services, and an insurance company, which operates the second largest health maintenance organization in its market area. With an unwavering commitment to quality and cost effective health care, MHS provides a complete spectrum of integrated health care services, including basic preventive medicine and health education, complex neurosurgery and opened heart surgery, and post-acute care such as rehabilitation, home health, and hospice care to more than 1 million patients annually. Mercy’s nearly 4,000 employees, called “partners,” include 285 W2 physician partners who make up 80 percent of its medical staff. For the past six years, MHS has been ranked, in the top 100 integrated health care networks, reaching number 11 on the list in 2008. Provide a description of the company, its mission, and values. To further its mission of providing “exceptional health care services, resulting in healing in the broadest sense,” MHS has created a culture of high quality care, customer focus, and partner cooperation, innovation, and cost consciousness. The entire organization is aligned according to its Culture of Excellence Four Pillars—quality, service,...
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...Course Project Draft A Transformation in Health Care HR587ON – Managing Organizational Change Professor: John Anderson Table of Contents Executive Summary Page 3 Assessment/Diagnosis Page 4 Analysis of Change Strategy Page 5 Results/Outcomes Page 9 Evaluation of the Effort Page 10 References Page 13 A Transformation in Health Care This diagnostic paper is based on my current experiences in my organization of a significant change initiative. I will be providing a high-level summary of key changes within my current organization, the reasons for the change, approaches taken, and current outcomes of the change. In the course project paper I hope to provide valuable input of lessons learned and incorporate key concepts and strategies learned in the course that can be implemented to help future change initiatives within an organization. Executive Summary They may not raise the dead but Resurrection Health Care (Res) does help people get back on their feet. The organization is Chicago’s largest Catholic health care system. Res consist of six acute care hospitals, eight long-term care and rehabilitation facilities, a home health care company, a dozen of outpatient facilities, and community ambulatory clinics. The organization specializes in services for Cancer treatment, pediatrics, cardiac care, and oncology. The organization also operates six retirement communities. Res is currently in talks to merge with Provena Health which is another Catholic health...
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... Abstract Canada’s healthcare environment faces dynamics of change and elements of uncertainly. However, change and uncertainty need not be met with prospects of a dismal future. The framework of healthcare faces distinct challenges, potentially providing the opportunity for nurse leadership to provide a pathway for the future. One concern is the capacity to prepare the next generation of nurse leaders, both formal and informal, to become effective leaders, contributing to the future health of the workplace. This study is an analysis pertaining to the development of future nurse leaders. The analysis seeks to uncover the challenges of developing nurse leaders, and the necessary requirements for the next generation of leaders within healthcare. The findings suggest that the development of nursing leadership is vital in relation to healthy workplace environments, and quality patient care. Furthermore, a new paradigm and set of competencies necessary to lead nursing into the future. Keywords: leadership, nursing, development, future The Future of Nurse Leadership In today's ever-changing health care environment, nurses, especially administrators and managers, require leadership skills that provide direction for a new generation of nurses. Currently,...
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...Environmental Analysis and Setting Strategic Goals HCS/589 – Healthcare Strategic Management Taylor Jackson Debra Sandberg October 27, 2014 Introduction Environmental analysis is important for a company. This allows for the company to look at external factors that will help them to succeed or fail. Environmental analysis could be internal as well as external. The internal analysis allows the company to look within and analyze the successes and see where improvement can and should be made. The external analysis looks at factors such as location, marketing, and surrounding areas to analyze if the these factors are what is best for the company. Implications of Environmental Analysis According to Arthur (2014), “When doing an environmental analysis as part of a strategic plan, you have to keep an eye out for growth opportunities. Even if the environmental factors look discouraging, you may be able to find opportunities to grow the business.” The implications of the environmental analysis is to ensure the company is growing in the direction in which the CEO is hoping for. The environmental analysis allows the company to see the growth that is happening and see room for change to go along with the opportunities that are presented as well. Major Benefits of Competitive Analysis Kokemuller (2014), “Competitive analysis is a process of systematically comparing your company, products and services against significant competitors within your industry. This is an important...
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