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Patient Escorts

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Submitted By zhancher
Words 1269
Pages 6
Case #37

Zachary Hancher
MGT 3374 - 003
January 30th 2014

Case #37
The chief supervisor of patient escorts argued that the problem with the present hiring system is that the application does not have any useful information on the applicant. He said that there are no longer questions that give insights into the employee’s personality. His suggestion was to ask applicants about hobbies, outside activities and their personal likes and dislikes on the application. He also suggested that each applicant be required to have 3 letters of recommendation, centered on the applicant’s ability to be friendly at all times, from people who know the applicant well. On the surface, this option seems doable and helpful. A problem with this method is the long application process for a job that requires such little education and formal skill. Asking about personal life at home could also flirt with invasion of privacy of the applicants. The Assistant Human Resource Manager contended that the interviewing process be modified. During the normal interview there is no attempt to place each applicant in stressful situations. He believed that determining how the applicant reacts under stress could be a solution to this problem. He proposed the hospital ask four or five stress-producing questions to determine how the applicant reacts under duress and particularly with irritable patients. Personally I think that this should be done during every interview. This, however, cannot be the only solution to the issue. It would be very valuable part of the interview process, but some other determinant must be paired with it to achieve the goal. The head of staffing suggested that because the escorts need little mental or physical talent and the only crucial skill is to always be courteous and polite. He suggested an attitude test be taken in order to find out the

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