...Term Paper of DBMS TOPIC:- PATIENT AND SERVICE MANAGEMENT IN A LARGE HOSPITAL SUBMITTED TO: - SUBMITTED BY:- PRADEEP SIR SANDEEP KUMAR D1802 B42 INDEX SR_NO TOPIC PAGE_NO 1) INTRODUCTION (1-2) 1.1 DATABASE AND ITS APPLICATIONS 1 1.2PATIENT AND SERVICE MANAGEMENT 1-2 1.3 NEED OF DATABASE IN PATIENT AND SERVICE MANAGEMENT SYSTEM 2 1.4 SCOPE 2 2) ADVANCED AND EXISTING SYSTEM ( 3) 2.1 LIMITATIONS OF EXISTING...
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...Abstract………………………………………………………………………….. 3 2. About the Hospital………………………………………………………………. 4 3. Patient Satisfaction……………………………………………………………… 10 4. Need and objective of the study………………………………………………… 12 5. Review of literature……………………………………………………………... 13 6. Research Methodology………………………………………………………….. 17 7. Data Analysis……………………………………………………………………. 19 8. Problems Observed and Recommendations……………………………………... 24 9. Conclusion………………………………………………………………………. 25 10. References……………………………………………………………………… 26 11. Questionnaire…………………………………………………………………... 28 Chapter 1 Abstract This project reports on the development and psychometric properties of the patients receiving health care service. The instrument used contains 18 items tapping each of the seven dimensions of satisfaction with medical care like general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and accessibility and convenience. Chapter 2 Seven Hills Healthcare Private Limited About Seven Hills Group has over two decades of experience in the healthcare sector, providing quality healthcare and valuable expertise, supported by a team of compassionate and dedicated medical professionals offering state of the art in-patient and out-patient facilities, focusing on the comfort and safety of our patients and their loved ones. Seven Hills Group currently has two hospitals, located in...
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...Management in Pharmacy Practice: Core Elements of an MTM Service Model” describes the importance of providing services, like Medication Therapy Management, and provides an overview of what elements should be included in the MTM service model in order to provide a patient-centered care and meet an individual patient’s needs. It has been estimated that about 1.5 million medication-related adverse events occur each year in the United States that result in the significant number of morbidities and mortalities. MTM services may play a huge role in prevention of the medication-related morbidities and mortalities by enhancing patient’s understanding of the appropriate drug use, increasing adherence to medication therapy,...
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...on what types of information each tool measures and display’s, the strengths and weaknesses of each one, and how they are similar, different, and helpful to the health care organization. The two areas of potential improvement for St. Joseph’s hospital this study will focus on are admission and discharge instructions. In order for a hospital to be considered to have good quality care maintaining satisfaction and the services for better performance is an essential aspect. The goal of this is to be able to further the quality of care and outcomes of the patients using the services offered at the health care facility (Walker, 2012). These two areas both received low data scores from surveys filled out by patients to let St. Joseph’s know how satisfied they were with the services provided. One way to improve admission and discharge instructions is to ensure during training the proper instructions are given on how these two documents are done. The positive effect of this is it can reduce the readmission process and the rate as well as improve financial gain and patient satisfaction (St. Joseph, 2013). The data needed to...
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...industry is a hot-button issue. The overriding compliance requirements that this industry faces are dictated by the Health Insurance Portability and Accountability Act (HIPAA), enacted by Congress in 1996. HIPAA was designed to protect the privacy of patients’ medical records and restrict who has access to them. Regulatory compliance for the healthcare industry is a hot-button issue. The overriding compliance requirements that this industry faces are dictated by the Health Insurance Portability and Accountability Act (HIPAA), enacted by Congress in 1996. HIPAA was designed to protect the privacy of patients’ medical records and restrict who has access to them. The latest HIPAA standards surrounding the security and privacy of patient data makes many in the healthcare industry understandably cautious about adopting new technologies. In the past, healthcare companies preferred to keep any electronic data concerning business operations and patient care behind a secure firewall. Now, HIPAA omnibus and the American Recovery and Reinvestment Act (ARRA) requirements stipulate everyone in the healthcare industry begin migrating patient records and other data to cloud computing. Essentially, by 2015, all medical professionals with access to patient records must utilize electronic medical and health records (EMR and EHR), or face penalties. A recent study by the firm MarketsandMarkets indicates that the healthcare cloud computing market, which is only currently about 4% of the industry, is...
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...Hospital, Shouldice Method, hernia The Shouldice Method The Shouldice Hospital Limited case consists of the story of an Ontario farm boy who grew up to significantly impact the lives of thousands of hernia patients. Dr. Earle Shouldice grew up to become a prominent lecturer at the University of Toronto, ran a private medical and surgical practice, and was a successful researcher (Heskett, 2003, p. 1). He performed an appendectomy in 1932 on a seven year old girl who remained active post surgery. This led to his interest in early ambulation. Years later, Dr. Shouldice began taking a deeper look at the actions of post operative patients. Remembering the case of the seven year old girl, the doctor allowed wash room privileges to four men immediately following their surgeries (Heskett, 2003, p. 1). Ultimately, this led to Dr. Shouldice opening his own hospital facility which eventually consisted of an 89 bed capacity where he performed hernia correcting surgery using local anesthetic, encouraging comfortable movement and a specially designed post operative regimen (Heskett, 2003, p. 2). Shouldice Hospital treated only external hernias which were generally repairable within approximately 45 minutes. Operations were not performed during Saturdays or Sundays but patients did recover during the weekend (Heskett, 2003, p. 11). Primary or initial hernia repairs consisted of about 82% of operations performed while recurring hernias initially repaired elsewhere consisted of about 18%...
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...coordination and conti- nuity of health care as patients transfer between different locations or different levels of care. Representative locations include (but are not limited to) hospitals, sub-acute and post-acute nursing homes, the patient’s home, primary and specialty care offices, and long-term care fa- cilities. Transitional care is based on a comprehensive plan of care and the availability of health care practitioners who are well-trained in chronic care and have current information about the patient’s goals, preferences, and clinical status. It includes logistical arrangements, education of the patient and family, and coordination among the health professionals involved in the transition. Transitional care, which encompasses both the sending and the receiving aspects of the transfer, is essential for persons with complex care needs.1 Contents 1 Introduction 1 Historical Problems 2 Attempted Solutions 3 AmerisourceBergen Solution 3 Benefits 5 Outcomes 5 Summary Historical Problems with Transitional Care Despite considerable attention focused on improving 30-day readmission rates to hospitals, only modest change has been achieved according to the Centers for Medicare & Medicaid Services (CMS). Medicare Readmission Penalties Max Penalty 278 Hospitals 8.3% No Penalty fiscal year 2013 and rising to 3 percent in 2015—penalties that could reach into the millions of dollars for some hospi- tals. Patient outcomes from July 2008 to June 2011 dictated...
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...Case Introduction The accreditation process is designed to assist healthcare establishment to identify and enhance the patient’s safety and the quality of service delivery. This paper presents a review of the readiness Nightingale Community Hospital for accreditation audit. The paper comprises of a periodic performance review of the establishment. The review has focus of several priority areas. These areas include; assessment and care; quality improvement; patient safety, and staffing effectiveness. Trend within the hospital indicates the Nightingale has made significant progress towards fulfilling the standards of the Joint Review Commission. However, the trends in staffing effectiveness are limiting the organization’s compliance. Periodic Performance Review (PPR) The PPR is based on data collected in the Joint Commission Survey. The survey utilized the priority focus methodology to evaluate the compliance of Nightingale Community Hospital. The priority focus process is a methodology that makes use of data to establish priority areas for reviewing compliance. This process has utilized of both external and internal data to evaluate the compliance of Nightingale Community Hospital. This methodology identified several priority areas. These include; assessment and care services; quality improvement activities, and patient safety. This paper evaluates Nightingale’s compliance in these three priority areas. Compliance Status The PPR process has also focused on assess the activities...
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...paper, the specific communication mode used by consumers and health care providers in which will be addressed will be e-mail. With this being, the following information will be addressed as well: one benefit to the patient; one aspect relating to the to the values and importance of maintaining patient confidentiality when using email as communication; one reason the email mode is an effective means of communication between consumers and providers; how does email communication differ from others; how might media and social networking change communication in health care; and how might email be used to market health care products or services, if applicable? E-mail has been very popular for at least a decade. It has been and effective mode of communication while keeping in contact with loved ones across the country, communicating in the workplace, and now communicating between consumers and providers in the health care industry. Physicians have used e-mail to increase the way they interact or correspond to their patients. Some of them utilize this mode of communication and others choose not to do so. Those that do so are realizing the benefits that come along with the e-mail method. One benefit of using e-mail as a communication mode is that it will bring in more new patients to the clinic or business when they are not able to...
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...1500) from the beginning, starting with when the patient makes an appointment to the claim being paid and processed. Image result for life cycle of a medical billing claim A new patient is defined as a person who has not received any professional service from the health care provider or another provider of the same specialty in the same group practice within the last 36 months. An established patient is a person who has been seen within the last 36 months by the health care provider or another provider of the same specialty in the same group practice. There are three parts to the development of a claim: • The preclinical interview and check-in • The clinical assessment...
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...(Telemedicine program) Overall idea: We plan to propose that the hospital continue its quality initiatives and advertise to patients via low-cost options. We think the hospital could market telemedicine to in-home users, cardiac patients and a range of inpatients (expanding services offered to inpatients). Our assessment differs from others in that negotiating with payers (where possible) is also a consideration. 1. Background/Situation Assessment SWOT Analysis Strength: Strong partners (providence sacred heart) Physician alignment Competition is less First telemed program there 24 hours (ER, helipad) Low cost Funding from local club organizations Advanced technology (detailed monitoring) Weakness: Limited resources Community is small Unknown community reaction to new technology Single service line (cardio, one machine) Accurate assessment of internal buy-in? Threats: Competition can be there (other telemed program Valley or Deaconess or other national chains/organizations) Patient can lack confidence, as it’s new Policy critical access status Poor outcomes Opportunities: With ACA, re-admissions can decrease, patient satisfaction can increase Reducing costs, shared savings programs with 3rd party insurers Expand service lines/ inpatient Increase in revenue and reimbursements InTouch Reduces cost for patient Improving community good-will Increased appeal for Physician recruitment Federal grants Local community support ...
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...Question 1 Arnold Palmer Hospital exists due to its customers who are the patients. Knowing the customers' expectations is very important for improving the hospital's services because as part of the total quality management at the hospital where process of continuous improvement, there is always room for improvement and perfection. If patient(s) is or are disgruntled by any service(s), the hospital should be thinking about ways to improve their process. Further, a patient's assessment enables the hospital to know whether their services would be recommended to others as word of mouth is the best advertising. Also, patients will not have the expertise to judge the quality of health care they received, if and only if, they have not been provided with the detailed information on their health problems and the corresponding medical diagnosis/treatments. This is why all discharged patients are sent a detailed survey form involving strategic areas at Arnold Palmer Hospital two weeks after discharge such as; satisfaction by the patient, respect given by the employee, quality of care, access to information by patients, quality of medical staff, coordinated care, if they received education needed concerning the area of patients concern and the quality of discharge information given to the patients. Considering the fact that the patients are provided with this information at Arnold Palmer Hospital, I believe that patients can judge better regarding their own care than any third-party organizations...
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...Patient and Family Centered Care Kimberley Masterson WGU0713 Stacy Stratton-Mentor Practice Setting Wellington Regional Medical Center is located in Wellington, Florida. It is a 233-bed, acute-care hospital, owned by a subsidiary of Universal Health Services, Inc., a highly respected, healthcare management organization. Wellington Regional Medical Center is owned and operated by a subsidiary of Universal Health Services, Inc.(UHS), a King of Prussia, PA-based company, that is one of the largest healthcare management companies in the nation. Wellington Regional is proud to have provided high-quality healthcare("About Wellington Regional Medical Center - Palm Beach, FL | Wellington Regional Medical Center," n.d.) services to the residents of Palm Beach County since 1986.The Village of Wellington has an approximate census of 60,000 in 2013. (Census.gov). Wellington is located in western Palm Beach County and borders the Florida Everglades. Initially, the land area known today as Wellington, Fl. was developed in 1953 to provide drainage and flood control suitable for agriculture. The area was once the world’s largest strawberry patch. Nevertheless, over time the land has been purchased and sold until 1985 when Lennar homes built on 500 lots. Today, Wellington is an affluent and thriving community that is willing to stake its future on being different.(“Wellington/History of Wellington”.nd) Wellington is recognized as the winter equestrian capital of the world. Wellington...
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...viewed as having the following Process structure. Input: The patients entering the Clinic after getting the confirmation on the date of the operation. Output: The output in this case is the number of successfully operated patients who underwent the entire process. Flow Unit: This is one patient that go through the process. The Process starts when the patient enters the hospital and ends on the day of the discharge. We can also find that the number of inputs in the process may not be equal to or could be less than the number of output. There are patients who are sent back because of the medical complications such as overweight and if the diagnose proves to be negative. The process can be viewed in a diagram. There are waiting times in between each location. Process view of Shouldice hospital Limited Network of activities and Buffers (Patients at different departments ) (Waiting time for each) * Input Output Patients operated patients Capital and Labour Products Since the case is from a service sector the set of process outputs include tangible and intangible interpretation. The product of the service can be inferred as the number of cured patients but along with that there are some intangible aspects such as the experience of the patients in the Hospital. Service Attributes * Cost: The cost incurred by patients is much less compared to other hospitals. The patients spend $1029 for basic surgery and stay with travelling expenses...
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... E 2. Name three reasons why a patient registration form is valuable for the collection process a. Helps you to get enough information to collect on the account efficiently or keep track of patients who move b. Verifies the patient’s identity (accomplished by taking a copy of a valid photo ID) c. Correct address and telephone numbers allow for sending statements and making contact in order to collect on the account 3. How often should a patient information form be updated? a. At each visit or at 3-month intervals if the patient is being treated for an ongoing problem 4. The job of discussing fees is usually relegated to the a. Medical assistant 5. Name four factors involved in establishing fees for a physician a. What...
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