...PC Repair PC Repair will provide computer and technical consulting and will provide you with various services like repairing, training, networking and upgrading to all local small businesses as well as home PC users. The company will focus on marketing, responsiveness, quality and creating and retaining customer relations. PC repair was initially formed as a sole proprietorship but was reconfigured as an S Corporation in December 2004. PC repair will currently be a home office start up, utilizing one studio room in the owner’s home situated in Sheikh Zayed Road, Dubai. In the third month of our plan, we will move into a leased office space and hire a second technician. As our sales and profits increase, we plan to hire more personnel. With the extraordinary rate of technological development in the computer industry, there is a constant need for businesses that are specialized in updating and advising customers on computer related issues. Small business PC users will provide the majority of our business revenue. PC Repair has decided to focus mainly on the small business market, as these customers usually don’t have a full time IT person, but have full time IT needs. PC repair will offer an affordable, on demand service for these customers. We can also offer maintenance agreements that generate additional monthly income. For our residential customers, we will offer a very affordable and helpful service with a very flexible schedule to meet their needs. Our market...
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...Zachary Smith Business Plan Executive SummaryPC Repair will provide computer and technical consulting (repairs, training, networking and upgrade service) to local small businesses as well as home PC users. The company will focus on marketing, responsiveness, quality, and creating and retaining customer relations. PC Repair will at first be a home office start-up, utilizing one studio room in the owner's home. In the third month of our plan, we will move into a leased office space and hire a second technician. As sales increase, we will hire additional personnel. The MarketThe very nature of the computing industry, with its extraordinary rate of technological development, creates a constant need for businesses skilled in updating and advising customers on computer-related issues. In town, the majority of potential customers are dissatisfied with existing options, creating an attractive niche for an innovative start-up. Small business PC users will provide the majority of our business revenue PC Repair has decided to focus mainly on the small business market, as these customers typically don't have a full-time IT person, but have full-time IT needs. PC Repair will offer an affordable, on-demand service for these customers. We can also offer maintenance agreements that generate additional monthly income. For our residential customers, we will offer a very affordable and helpful service with a very flexible schedule to meet their needs. Objectives To provide the best...
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...Smart Pc Maintenance Contents Introduction: Error! Bookmark not defined. Description: 3 Competitors Analysis: 3 b) Mycuredcomputer.com 3 c) Fixmonster.com 3 Support.com 3 Audience Demographics for Support.com 4 Micrsoft and certified by TRUSTe 5 Mycuredcomputer.com 5 Audience Demographics for Mycuredcomputer.com 6 Credit Cards 7 Fixmonster.com 7 Livepcexpert.com 9 Visitors by Country for Livepcexpert.com 9 Product and Service 10 Online Repairement : 10 Software : 10 Hardware: 10 Marketing Plan 10 Advertising: 10 Interchange links: 10 Social Sites: 11 Web Development Plan 12 Main Page 12 Contact us: 14 Financial Planning: 14 Terms and Conditions: 15 Use 15 1) Personal Information and Privacy 15 2) Copyright 15 3) Links to Third Party Sites 15 4) No Unlawful or Prohibited Use 15 Introduction: Smart Pc Maintenance provides compressive solutions for computers. We are providing the online computer maintenance services to the customers 24 hours and 7days in a week. Our aim is the satisfaction and continuous support to the customer. Also we are providing the services of guiding and selecting the perfect system for your business or personal requirements. Description: Smart Pc Maintenance is an online business relating to the maintenance and providing online support to the customer to both household and small business users. We are providing our online services to the customer 24 hours a day and 7 days a week...
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...Executive Summary Custom PCs®aims to offer its customers the flexibility of a custom built computer while providing afriendly and personal shopping experience. Unlike its competitors, Custom PCs® will give each customera personally tailored computer based on their particular needs, so that customers will not have to pay forwhat they don’t need. By carefully analyzing a customer’s needs and preferences, Custom PCs can providea perfect fit based on the customer’s intended uses, and the computer will be built instantly in the store.Custom PCs also aims to assist the elderly and less informed computer shopper to make their shoppingexperience as pleasant as possible.Custom PCs® is a privately held corporation run by its owner, Jack Gray. Jack has six years of experiencein computer building and repair, with two years of employment atComputer Renaissance, where he sold,repaired, and built computers and accessories. He has also maintained a private computer repair servicefor two years. He will be supported in daily operations by an assistant manager/computer technician anda part-time assistant manager, both with extensive experience in computer repair, sales, andmanagement.With technology growing rapidly and a large generation still knowing so little about computers, there is astrong need for personal computer shopping. With specialized technology and graphic and speed intensivePC games and software, the lack of power in shelf bought computers calls for a more needs based methodof...
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...Warranty Details: (The information listed below is for warranty use only and does not apply to returns or refunds) BASIC SERVICE PLANS for Alienware Branded Systems: The terms and conditions of the following contracts apply to each Basic Service Plan during the term of the service plan. Please verify whether you purchased mail-in service or in-home service after remote diagnosis by referring to your invoice from Dell/Alienware. The invoice will reflect the choice you made when you purchased your product. For any service that requires Remote Diagnosis, you may be asked to access the inside of your system (where safe to do so) or to participate in troubleshooting until a cause can be isolated. For In-Home Service after Remote Diagnosis and Mail-In Service (Dell Pays Freight): for issues covered by Limited Hardware Warranty, technician and/or part will be dispatched, if necessary, usually in 1 or 2 business days following Remote Diagnosis. (Any custom parts are warranted and supported by XOTIC PC only) If you have further questions regarding Alienware's Basic Service Plans, please click here. ADVANCED SERVICE PLANS for Alienware Branded Systems: The terms and conditions of the following contracts apply to each Advanced Service Plan during the term of the service plan. These plans offer additional services not included in the Basic Plan. All Advanced Service Plans come with In-Home Service after Remote Diagnosis. For any service that requires Remote Diagnosis, you may be asked to access...
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...Solutions-Marketing Plan Name Instructor's Name Class Name and Number Date 1.0 Executive Summary Cisco's Tek Solutions will provide computer and technical consulting such as repairs, training, networking, and upgrade services to local small businesses as well as home PC users. The company will focus on marketing responsiveness, quality, creating and retaining long-term customer relations. Cisco's Tek Solutions will be a home office start-up business and will be serving customers in the local area of Miami which will include Kendall, Hialeah, Homestead, and Coconut Grove. Within a few months (approximately six months) Cisco's Tek Solutions will move into a leased office space and hire a certified computer technician. Cisco's Tek Solutions will then expand serving customers in West Palm Beach and Orlando. Once sales increase, Cisco's Tek Solutions will start hiring new personnel to start expanding and offering their services to other countries. The very nature of the computing industry, with its extraordinary rate of technological development, creates a constant need for businesses skilled in updating and advising customers on computer-related issues. In the respective area, the majority of potential customers are dissatisfied with existing options, creating an attractive niche for an innovative start-up company. Small business PC users will provide the majority of our business revenue. Business Week expects the computing...
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...Make the Switch The debate between Mac and PC has raised many heated discussions and caused conflicts among many groups and internet communities. If you are currently a Windows PC user and have never tried a Mac OS X computer you are missing out on a whole different user experience. Take my advice and make the switch! First let me say I have been an avid PC user for the majority of my life. I remember building my first PC when I was 12 years old. I'm not going to lie, the first time I powered on this frankenstein of a PC I built I remember thinking "its alive!, its alive!". I had such a great sense of satisfaction as I watched the words scrolling across the screen, indicating everything was working. For the past 10 years I have been a PC repair technician. I have learned just about all the ins and outs of the Windows Operating system as well as the hardware it runs on. While you might think this would make me appreciate it all the more, unfortunately it has had the opposite effect. After all these years of fixing Windows flaws and working around its many short comings I was left craving a better experience. When you look closely under the hood at the Mac OS X operating system you will find a very well-thought-out and secure Unix core. Unix has been around much longer then the NT-based core that Windows is based off of, because of this it has had more time to mature and is much more secure and reliable. Due to Windows poor design it will never be able to be as secure and...
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...[Organisation’s logo goes here] Business continuity plan [ORGANISATION NAME] [DATE] Managers must keep a copy of this document at home. Additional copies are available in the emergency boxes located at the [ORGANISATION NAME] office 1. Introduction 3 2. Priorities and responsibilities for [ORGANISATION NAME] 3 3. Key risks and minimisation measures 5 3.1. Assumptions 5 3.2. Disaster events 5 3.2.1. Loss of technology 7 4. Roles and responsibilities 8 5. Emergency recovery process 9 5.1. Activate the Emergency Evacuation Procedures 9 5.2. Activate the Business Continuity Plan 9 5.3. Manage staff's immediate concerns (during business hours) 11 5.4. Letting staff know about the emergency (outside normal business hours) 12 6. Business recovery process 13 6.1. Set up the business recovery office (temporary off-site location) 13 6.2. Communication priorities and processes 14 6.3. Reinstate services at the office 16 7. Business continuity plans for ICT 17 7.1. Payroll 17 7.2. Email 17 7.3. Network (including file & print) & remote access 19 7.4. Phones – landlines 20 7.5. Phones – mobile 21 7.6. [Specialist application] and accounting systems 22 7.7. Website 22 8. Emergency delegations list 23 9. Contact lists 24 9.1. Staff call tree 24 9.2. Staff, supplier, and stakeholder contact lists 25 Document control Revision history Revision | Date | Author | Reason for change | ...
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...|(706)321-4321 |(706)321-4321 | Created April 26, 2013 Prepared by Jeremy Hickman Table of Contents Cover page……………………………….1 Table of Contacts……….……………….2 Executive Summary……………………..3 Description of Business………………….4 Social Responsibility…………………..…5 Vision and Mission Statement………..…5 Assessment of competition………………5 Company Strengths………………………6 SWOT Analysis…………………………..6 Planned Responses……………………….7 Location of Business……………….…….8 Crime Rate Breakdown……………………9 Industry Description………………..……10 Management…………………..…………10 Goals………………………………………12 Product Features and Branding.....……….12 Market Research………………………..…13 Pricing, Advertising, and Promotions…….14 Distribution ………………………………..15 Cost and Revenue Analysis……………….15 Income statement & Balance Sheet……….18 References………………………………….20 Executive Summary The name of the Business will be The Geek. It will be located at 354 West Walnut Ave. Dalton, GA 30720. This is a central location in the city and makes the company readily available to serve both the business and private sector. The Geek will become a local...
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...Mobile Computer Repair Marketing Plan Market Summary Market: Past, Present, and Future The mobile computer repair business has been around for quite some time now, and will remain to stay in the business. The nature of the computing industry has an astonishing rate of technological growth and continuous changes will work in our benefit immensely. According to (Mobile Computer Repair | Computer Service.), “In recent times, the mobile computer repair industry has seen a sharp rise in demand services. This is due to the busyness of the average working lifestyle increasing by large amount.” Mobile computer repair will stay strong within the industry of repairs because of it’s in home accessibility. Most consumers are busy in their day to day lives, and feel it is necessary for the computer experts to come fix their computers in the comfort of their own homes. Personal market research done indicates a striking market place for our services, which we are going to take full advantage of. Our marketing strategy is to take on our competitor’s weaknesses. Our main focus will be to get our name out there in advertising, and show our consumer’s how we out beat our competitors in every single way. We out beat our competitors because of our dedication to consumer satisfaction, amazing services, and prices that won’t cost you an arm and a leg. Our dedication providing consumer satisfaction will make out company out shine all of our competitors because we will do whatever needs to be...
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...North Country Auto Contents 1 The Case 2 1.1 Content 2 1.1.1 Background 2 1.1.2 Problems 3 1.2 Lessons 4 1.3 Case Analysis 4 1.3.1 Profitability of a transaction 4 1.3.2 Trade-in loss 5 1.3.3 UCS loses 5 1.3.4 What advice do you have for the owners regarding the new NCA structure? 6 2 Other Frameworks 6 2.1 Control 6 2.1.1 Input 6 2.1.2 Process 6 2.1.3 Output 6 2.2 Profit Plan 7 2.2.1 Profit wheel 7 2.2.2 Cash wheel 7 2.2.3 ROE wheel 7 2.3 Measuring divisional performance 7 2.4 Balanced Scorecard 8 2.5 Transfer Prices 8 2.6 Incentive system 9 2.7 Control levers to manage risk 9 2.7.1 Operations risk 9 2.7.2 Asset impairment risk 9 2.7.3 Competitive risk 9 2.7.4 Franchise risk 9 2.8 Final framework 10 3 Exhibits 10 Overview: The link between control systems and strategy The link between control systems and organizational structure (spans, cost/profit centers) The choice of what to control The profit plan Strategic profitability analysis (SPA) Designing asset allocation systems Measuring divisional performance The Balanced Scorecard (BSC) Transfer prices (TP) – calculation of prices, which method was used? Incentive systems Control levers to manage risk PM&CS as control levers The Case Content Background Company information Centralized company Franchised dealer and authorized service center for Ford, Saab and Volkswagen The dealership was situated in an upstate New York town with a population of about 20.000 The company maintains...
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...American multinational computer technology company based in Round Rock, Texas, United States, that develops, sells, repairs and supports computers and related products and services. Bearing the name of its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide. In 2012 it was the third largest PC vendor in the world after HP and Lenovo. Dell is currently the #1 shipper of PC monitors in the world. Dell sells personal computers, servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players and also electronics built by other manufacturers. The company is well known for its innovations in supply chain management and electronic commerce, particularly its direct-sales model and its "build-to-order" or "configure to order" approach, delivering individual PCs configured to customer specifications by implementing a just-in-time (JIT) manufacturing approach. Dell was a pure hardware vendor for much of its existence, but a few years ago with the acquisition of Perot Systems, Dell entered the market for IT services. The company has since made additional acquisitions in storage and networking systems, with the aim of expanding their portfolio from offering computers only to delivering complete solutions for enterprise customers. Its Business/Corporate class represents brands to different market segmentswhere the company advertising emphasizes long life-cycles...
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...Analysis I. THE BUSINESS IDEA Description of the Business In the past decade, there has been a growing symbiotic relationship between people and technology. As technology advances and gets more complex, there will be times where people will need assistance with it. TechEasy is a technology repair and service shop for all types of electronics. TechEasy knows technology, from any brand and model computer to home theaters, cell phones, cameras, and car technology. TechEasy can fix it or service it no matter where a customer bought it. We’re here day and night, serving and assisting customers by phone, in-store, or in-home. TechEasy will always respect customer’s equipment as if it were our own. To us, technology is an art, and we love expressing ourselves through it. Description of the Entrepreneur will be the owner of TechEasy. John has been working with technology since childhood, and has gone to school for computers as well. John is currently employed full time and Best Buy and has been there since 2007. John’s experience with Best Buy gives him the advantage of knowing the day to day operations. John will leave Best Buy once TechEasy is ready to start up its grand opening. II. THE PRODUCT/SERVICE Benefits TechEasy will offer services that will assist customers with all their electronic needs. Our services when explained will not sound complex for customers to comprehend. Our services are grouped into two categories: repairing and servicing. Repairs From the first...
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...Business Research Report Mobile Devices for Field Service Assessment Code: RWT1 Table of Contents Executive Summary 3 Introduction 4 Research Findings 4 Recommendations 7 Conclusion 7 References 8 Executive Summary The purpose of this report is to investigate the possibilities of using mobile technologies for the company’s field service personnel and how this would affect the business in three main areas. In particular we want to investigate the use of mobile tablets to improve the efficiency of the field service call. Can our existing process be improved upon? We want to investigate the use of mobile tablets to improve the accuracy and effectiveness of each repair. Because sometimes a field technician may be required to make multiple trips to a customer location to finish a repair we want to see if these multiple trips can be minimized. Finally, we want to investigate how, if adopted, the use of mobile tablets will facilitate the lowering of day to day operational expenses. The following report outlines those findings. Introduction As partner in the Home and Office Computer repair business that utilizes after-sales support contracts from major PC vendors I have been tasked with investigating the use of mobile technologies for field service. Specifically the use of mobile technology with tablet pc’s that the firm can take advantage of and how this technology would best serve the technician in the field. It is expected that tablet pc mobile technology...
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...FOKA AURELIEN [pic] E-mail: aurelwouembe@yahoo.com [pic] [System/Network Administrator] A+ Certified. SUMMARY OF QUALIFICATIONS ➢ Proficient in LAN, WAN, and network installation. ➢ Able to repair, install, upgrade, and maintain desktop and laptop computers as well as printers and scanners. ➢ Extensive knowledge of technology terms and developments. ➢ Strong knowledge of mobile device (iPad, iPhone,tablet-pc…). ➢ Extensive knowledge of virtualization, remote desktop support and remote assistance. ➢ Good customer service skills, account management, follow up, and sales. ➢ Ability to instruct users with computer and presentation skills. ➢ Ability to write engaging technical documents to assist users in software usage. ➢ Team player making significant contributions to team and individual success. ➢ Utilized thorough knowledge of Internet applications, web page design, and HTML programming to create and maintain interactive, multi-page web sites. Set up an operating system on a UNIX workstation. PROFESSIONAL EXPERIENCE IT SYSTEM ADMINISTRATOR SOGEST-CONSEILS. (February 2012 to July 2013) ➢ Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003, Active Directory, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations. ➢ Diagnosis of desktop, application, networking and infrastructure...
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