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Peaceful Change

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Avila University

Managing Peaceful Change
Daily non-confrontational conflict management, a new approach to management

By Rayma Vinyard Jacoby
Management 629, Summer 2013
Professor Stan Salva
August 19, 2013

Rayma Vinyard Jacoby
Professor Stan Salva
Management 629
August 19, 2013

Managing Peaceful Change
Conflict management and leadership transformation are often presented as areas of specialization. Change can be caused by conflict or in itself can create conflict. In leading team development, managers must understand their employees and their team in order to lead them forward through daily conflict resolution. By using non-defensive mediation techniques, a manager can help each team member create a voice, invest them in the process of change, and lead their team to success.
Conflict transformation has been used to resolve international issues since the 1970’s. Strategic and powerful, these tactics can poise a manager for corporate success. Systemic conflict analysis and conflict monitoring, with key shareholders, creativity in the imagination of sustainable solutions, strategic planning of systemic interventions, and mobilization of agents of peaceful change are the core elements of conflict transformation. 1 Engaging key shareholders requires understanding the people and team dynamics within the conflict. This gives managers a place to begin. Analyzing and monitoring conflict transformation using non-defensive communication allows the manager to creatively develop and implement solutions within a supportive team environment.
Consider the following case study.2 An annual staff meeting included a talent show to allow attendees to release tension and socialize. A group of women performed a song about the glass ceiling, unequal pay for women, and theft of their bonuses by men. Everyone laughed and congratulated the performers. The

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