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Pepsi America

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Submitted By bbrooks2
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1. What drove PepsiAmericas to adopt a more aggressive attitude towards the utilization of transaction data to run the business? a. 2009 recession b. The product line multiplied in a short period of time c. Declining US market for soft drinks d. Chains like walmart, cvs, gas stations preferred high centralized agreements and contracts

2. What investments in information management capabilities were taken in this regard? Why were they obtained and how did they actually contribute?

Information System Investment | Information Management Need | Contribution of the System in Operation | Customer relationship management system | Facilitate the capture and retrieval of qualitative information concerning individual customer relationships within the new customer serving structure | Capture the details of the interactions with customers and document past meetings and contract negotiations | SCM system | The need for a complex three tiered distribution platform | Allowed PAS to navigate and optimize 3 tiered platform | Supply chain management | Better enables the management of bottling and distribution | Helps with integrating its core | | | | | | |

3. Establish for yourself a picture of PepsiAmericas before and after the decision to exploit the use of information to inform business processes across the enterprise.

PepsiAmericas Before Its Investment in BI | PepsiAmericas After Its Investment in BI | Operations: * Distrubution by local delivery persons * Owned routes to retail stores * System reliant on one person | Operations: * Automated data capture at every step of the operation * Lowered supply chain operating costs * Correctly monitor customer demand | Management and Control: * Distribution by local delivery person * Each person tracked own data * Each region had their own contracts |

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