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Performace

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Submitted By Jas580
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Performance Management
Jasmine Sims
HRM 500 Human Resource Management Foundations
Jo-Rene Queensberry December 3, 2014

Sometimes company have experienced a significant reduction in earnings, resulting in the layoff of a number of retail sales associates due to the economic downturn. On a positive not some business seems to be rebounded, however with every business there is always concerns with performance, but there are always recommend ways to increase sales and customer service. This paper will express how implementing a performance management system may help modify employee behavior and improve results it will also examine performance management issues and processes and the influences on and various approaches to compensation.
It is very important to have a job description for retail associates. Job description is very necessary to describe the most significant components necessary for the job both internally and externally (Chandler, 2005).
Retail Salesperson Job Responsibilities: Serves customers by helping select products.
Retail Salesperson Job Duties: Welcomes customers by greeting them; offering them assistance. Directs customers by escorting them to racks and counters; suggesting items. Advises customers by providing information on products. Helps customer make selections by building customer confidence; offering suggestions and opinions. Documents sale by creating or updating customer profile records. Processes payments by totaling purchases; processing checks, cash, and store or other credit cards. Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. Contributes to team effort by accomplishing related results as needed (Chandler, 2005).

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There are three key behaviors that are required for successful job

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