... |COMM/400 Version 5 | | |Management Communication Skills | Copyright © 2010, 2008, 2006, 2004 by University of Phoenix. All rights reserved. Course Description This course focuses on identifying and developing the communications skills necessary to manage individuals and groups successfully within business and work organizations. Students will identify their management communication styles and will assess and improve their effectiveness in the areas of interpersonal communications, group dynamics, diversity, motivation, team building, and conflict resolution. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Hynes, G. E. (2011). Managerial communication:...
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...November 5th, 2013, for Jean Juchnowiccz’s 5000 Human Resources Management Course. Affirmative Action in the Workplace When you think of affirmative action in the workplace do you think of equal rights for all, or just equal rights for minorities. Affirmative action is the extent to which employers make an effort through their personal practices to attract retain, and upgrade members of the protected classes of the 1964 Civil Rights Act, (Bernardin & Russell 2013). In easier terms affirmative action is known to be the equal opportunity measures that Federal contractors and subcontractors are legally required to adopt to prevent discrimination against employees or applicants on the basis of color, religion, sex or national origin (Wikipedia 2013). Below I’ll introduce some ideas of how affirmative action is used in the workplace, through affirmative action plans, promotion within the workplace, and affirmative action with private companies. Affirmative action began in the United States as a tool to address the persistent discrimination against African Americans in 1960 (Wikipedia 2013). During that time most Americans who were not considered in the highest social class, males, and from European decent, where passed over for employment opportunities and advancements in the work place. When President John F. Kennedy mandated affirmative action into the workplace for the Federal Government and sub-contractors he ensured that all applicants are employed, and that employees...
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...MERU UNIVERSITY OF SCIENCE AND TECHNOLOGY MANAGEMENT RESEARCH PROJECT AN INVESTIGATION OF THE EFFECTS OF DIVERSITY MANAGEMENT IN WORKPLACE TO ORGANIZATIONAL EFFECTIVENESS IN MERU MUNICIPALITY KENNEDY MUTWIRI MUKARIA MUC-SBS-555-0056/2009 A RESEARCH PROPOSAL A research proposal submitted to the department of business in partial fulfilment of requirements of degree of Bachelor of Commerce (Accounting) of Meru University College of Science and Technology DECLARATION This is my original work and has not been presented for the degree or any other award to any other University Signature ___________________________ Name __________________________ Date Approval This proposal has been submitted for examination with my approval as the University supervisor Signature ___________________________ (Name of supervisor of department; Meru University) __________________________ Date TABLE OF CONTENTS CHAPTER ONE 1.0 Introduction................................................................................................................... 1 1.1 Background to the study............................................................................................... 1 1.2 Statement of the problem.............................................................................................. 4 1.3 Objectives of the study................................................................................................. 1.4 Research questions...................................................
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...Finding the Leader in You: Self-Assessment Organizational Behavior BUS 520 Dr. Ras Tsidi Acolatse July 23, 2013 Finding the Leader in You: Self-Assessment An accurate profile of my personality characteristics would read: progressive 21st Century leader, able to achieve positive results through transformational and transactional leadership (Schermerhorn, Osborn, Uhl-Bien, & Hunt, 2012, p. 310), proven intuitive skills, keen sense of achieving results through compromising and excellent problem-solving techniques; achieved success in organizations developed through organic or mechanistic design. The results of my self-assessment portfolio reflect profile management foundations (PMF) of an individual with the necessary traits to manage and lead others in fluid, fast pace, and sometimes, volatile organizations. My “A Twenty-First Century Manager” score of 9/10 is the culmination, results of over 40 years in the workforce. Every job and professional experience has built upon the other in providing me the traits of being an effective leader in the 21st Century and beyond. I have gained and maintained the requisite skills to be an effective manager, and I possess the necessary traits for achieving mission success in organizations with varied and diverse missions, whether it is a Government agency/entity, or a private organization. I also have the ability to be both a transformation leader (score 24) or transactional leader (26), as dictated by the vision, goals, and objectivities...
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...Business and Professional Speaking Midterm Study Guide The midterm will cover notes from class, book chapters, and assigned external readings. Those include: Chapters One, Two, Three, Eight, Nine, Reading #1: Corporate Social Responsibility, Reading #2: Businesses Speak Out, Reading #3: Role-play for Management Theory, and Reading #3: Strategy Maps. Below is a narrowing down of what you will be expected to know about what we’ve covered so far, but do not let this be the sole determining factor of what you study. Be aware that these sub-topics/areas are directions for you to help lead your research process. Best of luck to everyone! Reading #1: CSR - what is corporate social responsibility? CSR as situations where the firm goes beyond compliance and engages in "actions that appear to further some social good, beyond the interests of the firm and that which is required by law." - examples of CSR For example, a firm might provide day care to increase employee morale and decrease absenteeism. The provision of this day care may provide social benefits by lowering juvenile crime and increasing school retention. Reading #2: Making Academia Applicable - what’s the disconnect between academic and businesses? Lack of communication - what are modern problems businesses are facing? New technology the threat of new competition reducing firm market share substitutes internal turmoil an overall decline in an industry due to new competition rapid increase in the costs...
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...the world today are being acknowledged as the key to economic success. Organizations all over the globe are learning the opportunities of opening up to diversity and adding women to their boardrooms. Ignoring talent in half the population is not the best method for an organization to create a successful and effective board. Urban Outfitters Inc. has not always been a top contender in the diverse corporate world. In this report, we will investigate how Urban Outfitters Inc. reluctantly took a step in the direction of updating the faces of their executive boardroom. We will discuss the challenges and changes gender diversity in the corporate work world meets. We will look at meaningful observations of board effectiveness in the boardroom and the workforce. Introduction Boardroom diversity is highly advocated by companies and investors. Boardrooms hold the main responsibility to ensure human talent planning coincides with developing policies and procedure concerning diversity and diversity issues within an organization. Boardrooms need talent management and ultramodern thinking to build company revenue. Organizations use warm and fuzzy words about diversity, yet only give lukewarm responses in practices. Diversity was sighted as a legal issue in the past; now organizations are opening up to accepting that diversity is not a legality to deal with, but instead an innovation that builds stronger and more productive organizations. Stockholders are beginning to shout that...
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...N I N G O B J E C T I V E S 10 1. Identify the purpose and structure of narrative writing. 2. Recognize how to write a narrative essay. Rhetorical modes simply mean the ways in which we can effectively communicate through language. This chapter covers nine common rhetorical modes. As you read about these nine modes, keep in mind that the rhetorical mode a writer chooses depends on his or her purpose for writing. Sometimes writers incorporate a variety of modes in one essay. In covering the nine rhetorical modes, this chapter also emphasizes these as a set of tools that will allow you greater flexibility and effectiveness in communicating with your audience and expressing your ideas. rhetorical modes The ways in which we effectively communicate through language. 1.1 The Purpose of Narrative Writing Narration means the art of storytelling, and the purpose of narrative writing is to tell stories. Any time you tell a story to a friend or family member about an event or incident in your day, you engage in a form of narration. In addition, a narrative can be factual or fictional. A factual story is one that is based on, and tries to be faithful to, actual events as they unfolded in real life. A fictional story is a made-up, or imagined, story; the writer of a fictional story can create characters and events as he or she sees fit. However, the big distinction between factual and fictional narratives is based on a writer’s purpose. The writers of factual stories try to recount...
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...highly respected and people see themselves as future managers. But that’s not sufficient people have to develop certain skills that are actually present in managers. Some people have a natural talent to be a manager while others have to develop it (Goyal, 2012). Same is the case with me. My score shows that there is need to develop and further flourish my managerial skills and competencies. Only after that I can become an effective leader. Before applying to any managerial sort of job I should improve my skills so that I can fit there easily. Some business sort of career would be suitable for me if I developed and improve my competencies. There are some situations when decisions have to be made just on some intuitions whether in one’s personal life or in professional. Intuition is totally based on feelings and not on facts (West, 2011). As far as my skills are concerned then there is a sheer need to polish my intuitive skills and decision making on intuition. If we take the example of meetings then facial expressions, body language, voice tone and eyes movement can help to make some cues and then take decisions on that (West, 2011). I also have to practice these things to make my...
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...Table of Contents 1. Introduction 2 2. The roles of HCM in an organisation 3 3. The impact of generational conflicts in Organisation X 6 4. The impact of more women in Organisation X 8 5. The impact of changes in technology in Organisation X 9 6. Checklist and evaluation of the status of HCM functions in Organisation X 10 7. Action plan to assist HCM improve functions in Organisation X 15 8. Conclusion 19 9. List of References 20 1. Introduction The purpose of this report is to look at and analyse the roles of human capital management in an organisation. Hereon forward, human capital management will be referred to as HCM. The roles and analysis will be used as a guideline for preparing a report to the human resources director of the researcher’s organisation. The report will focus on a variety aspects related to HCM, namely, the impact of generational conflicts, more women in the organisation and the impact of change in technology. It will also include a checklist and evaluation of talent management, employee engagement, employee motivation and change management. Finally the report will conclude with an action plan to assist the HCM team to (continuously) improve these functions and roles to ensure a satisfied and productive workforce. (Milpark Business School, 2013) The organisation chosen for this report is a multi-national corporation that provides products and services to treat patients with chronic kidney disease. The holding organisation...
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...to remake contemporary family life as the post-modern family, such a definition carries with it overtones from the definition of postmodern art and literature. In these fields the term post-modern signals the end of a familiar pattern of activity and emergence of new areas of endeavour whose activities are unclear and whose meanings and implications are not yet well understood. Thus, the post-modern is characterized by uncertainty, insecurity, and doubt (Stacey 1990). Full consensus on the definition of the emerging post-modern family structure has not been reached, despite recognition of the need for better understanding of the variety of human families in the post-modern period and insight into how large-scale social patterns affect personal and domestic relationships (Hossfeld 1991). The post-modern world is shaped by pluralism, democracy, religious freedom, consumerism, mobility, and increasing access to news and entertainment. Residents of this post-modern world are able to see that there are...
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...are various factors that contribute to the rising workplace diversity. These include increasing numbers of immigrants, company mergers and joint ventures in different countries, increased engagement of business consultants and temporary employees, international competition and the phenomenon of globalization, which has transformed the world into a global village. Globalization has occurred because of a combination of factors such as improved infrastructure, advancements in technology. Infrastructure and technology have not only provided cheaper means of communication and travel, but have revolutionized the speed at which individuals and businesses communicate with each other. Domestic companies are also spreading their operations to new territories across the globe in search of new markets or outsourcing some aspects of their production process. Management of employee cultural diversity, through the integration of suitable strategies plays a key role in improving the competitive advantage of the business, especially on the global platform. Globalization calls for specific approaches that promote harmonious working relationships within increasingly culturally diverse workplaces. Hansen (2002) observes that workplace diversity is critical to the existence of businesses and identifying key strategies to ensure harmonious working relationships among culturally diverse employees is integral to the survival of any business. Diversity in this case means the differences between individuals...
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...and Employment Edwina Pio Abstract Nations, organisations and ethnic minority migrants are compelled to deal with issues emerging from the perceptions and politicisation of ethnicity. Issues of ethnicity are often fore grounded in the zone of work where the complexities of migration, ethnicity, gender and employment intersect. This paper highlights the perceptions of university business students in a New Zealand university with reference to ethnic minority women and employment. Through a study of various databases and the construction of parables on ethnic minority women in New Zealand, the experiences of recruitment and selection, diversity management and career progression emerge as themes in the perceived employment experiences of ethnic minority migrant women. The paper argues for the need to highlight narratives of ethnic minority women through creative pedagogy in order to sensitise business students and future managers to the consequences of migration and a need for the intelligent utilisation of human resources in a world that is increasingly multicultural. Introduction Historically New Zealand (NZ) is a country of immigrants though these immigrants in the 19th and early 20th century were primarily Caucasians from Anglo Saxon countries. However, in the 19th century, there were a few migrants from China who came to NZ to work in the gold mines of Otago, as well as Indians who found employment as scrub...
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...A. Organization An organization is a consciously coordinated social entity with distinct boundaries which functions to achieve goals. It has an activity system linked to the external environment (it does not exist alone). An organization consists of people, things, knowledge and technologies. Modernists’ assumption of reality is objectivism and view organizations are real entities which exist in the objective world. Organizations are viewed as real entities driven by rationality to achieve efficiency and organizational objectives/goals. When organizations are well-managed, they are systems of decision and action driven by norms of rationality, efficiency and effectiveness for stated purposes. Similar to modernists, critical theorists’ ontology is also objectivism, and organizations are real entities which exist in the objective world. However, critical theorists view organizations as objects used by capitalists for the exploitation and alienation of workers and the environment. Symbolic interpretivists believe that reality is subjective, and only exists if we give meaning to it. As such, organizations are socially constructed realities which are constructed and reconstructed by their members through symbolically mediated interaction. Without its members giving meaning to it, an organization does not exist. Postmodernists suggest that reality is constructed through language and discourse. Organizations are ‘imagined’ entities whereby power and social arrangements are reinforced...
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...SHEILA JANE M. ESPINA CONCEPT PAPER MFC 301 MBA ETHICAL RELATIVISM & REASONING IN ETHICS INTRODUCTION People develop their judgment concerning morality over time. They improve and widen them through interactions with individuals and social institutions. In different societies each with their own ethnicity and traditions, there are different thoughts concerning how humans are to behave. Different societies and cultures have different policies, different customs, laws and regulations and moral ideas. ETHICAL RELATIVISM Cultures vary extensively in their ethical practices. Whatvarious practices that some societies considers morally acceptable, can be condemned in others, like polygamy or adultery, racism, sexism, and genocide, which is the deliberate killing of people who belong to a particular racial, political or cultural group. Differences like these may make us question whether there are any universal moral principles or whether morality is merely a matter of "cultural taste."Dissimilarities in these practices across cultures raise a vitalconcern in ethics -- the concept of "ethical relativism." Ethical relativism is the philosophy that states that morality is relative to the customs of one's culture. Albeit, whether an action is right or wrong is contingent on the moral norms of the society in which it is practiced.The same action may be morally right in one society but be morally wrong in another. It is a theory in which the...
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...Be a Team player in the workplace? MGMT 591 September 24, 2014 Introduction Pathpoint was founded as a “Work Training Program” for adults with disabilities and disadvantages. Pathpoint is a non-profit public benefit corporation and its mission is to provide comprehensive training and support that empowers people with disabilities to become valued members of the community by being able to live and work more independently. The company slogan is “Connecting People, Purpose and Community since 1964”. My role at Pathpoint is that of a Program Coordinator, some of my responsibilities include: the hiring and training of staff, assigning monthly training schedule, approval of community based activities, assist in the management of fiscal operations, setting a staff work schedule and maintaining compliance with licensing regulations, make sure building cleanliness is maintained, communicating important information to staff and clientele. Pathpoint serves a diverse population of persons with disabilities and their families and providing a team of supportive staff to meet their needs is vital to the success of the program and the future of the clients. Factors affecting Teamwork What are the factors involved that prevent an experienced, knowledgeable and valued employee from acting as a “Team Player”? Some of the factors I am looking at in this paper have to do with internal and external factors. Internal factors being derived from ideas of self efficacy. External factors include...
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