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Pom 1

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Submitted By rkkb5236
Words 555
Pages 3
Review and Discussion Questions

What is the difference between OM and OR/MS? Between OM and IE?
Operations management is the design, operation and improvement of the systems that create and deliver the firms primary products and services. Operations research and management science is the application of quantitative methods to decision making in all fields. Operations managers use operations research in their decision making and deal with the same issues as Industrial Engineers. OR/MS is applied mathematics while IE is a discipline of engineering.
What factors account for the resurgence of interest in OM today? * Effectively consolidating the operations resulting from mergers. * Developing flexible supply chains to enable mass customization of products and services * Managing global supplier, production, and distribution networks. * Increased commodization of suppliers * Achieving the service factory * Enhancing value-added services * Making efficient use of internet technology * Achieving good service from service firms.
Can a factory be fast, dependable, and flexible; produce high quality products and still provide poor customer service from a customer’s perspective?
Yes, although the company may be producing a fast, flexible high quality product the factory from the customer’s perspective can still provide poor customer service because they are not meeting the customers’ demands or the customers’ demands are not driving strategy development.
What is meant by the expressions order winners and order qualifiers? What was the order winner for your last major purchase of a product or service?
Order winners differentiate products or services of one firm from another. Order qualifiers is a screening criterion that permits a firms products to even be considered as a possible candidates for purchase. Last purchase of pasta order

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