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Porcini Pronto

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Executive Summary – Porcini Pronto: “Great Italian Cuisine without the wait!”
Problem Identification
Porcini’s is a full-service Italian food restaurant that is looking to expand their business beyond their domestic market which is currently saturated. As a small private company, Porcini’s does not possess the capital or brand recognition compared to their big chain competitors who are capable of expanding their business abroad. The company is currently assessing the viability of a new concept, Porcini’s Pronto, which will need to meet the company’s 6% hurdle rate.
Key Decision Criteria
Porcini’s will face several challenges with this new venture and will need to analyse several factors before deciding to proceed. One of the most crucial choices will be the location of the Pronto restaurants since this will define the restaurant’s target customers. The decision to build Pronto in high traffic locations requires catering the service to meet the demands of the customers who are looking for convenience, but at the same time, quality food. This will pose a challenge as the two are hard to achieve together without incurring significant costs.
Currently, Pronto does not face significant competition for full-service Italian restaurants serving in-a-hurry diners. However, the choice of locations for Pronto puts the restaurant in direct competition with fast-food chains. Pronto will need to convince customers that their value proposition of quality and service is greater than the unrivaled convenience of fast-food restaurants.
The quality of service at Pronto is reliant on the employees. As a full-service restaurant, prevention of absenteeism and turnover is crucial in providing customers with rapid quality service. Porcini is hoping to reach this level of service by experimenting with the “Pathfinder Team”. The results of this experiment will provide management

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