Which of the following functions is not a core function of an organisation?
Your Answer:
The operations function
Correct Answer:
The accounting and finance function
No this is a core function
2.
Incorrect Most operations produce a mixture of both products and services. Which of the following businesses is closest to producing “pure” services?
Your Answer:
Steel company
Correct Answer:
Counsellor/therapist
No this would normally been seen as primarily production of goods although there is still an element of service.
3.
Incorrect Operations can be classified according to their volume and variety of production as well as the degree of variation and visibility. Which of the following operations would be classified as high volume, low variety?
Your Answer:
A family doctor
Correct Answer:
A fast food restaurant
No, there will be a great deal of variety in this role.
4.
Incorrect Which of the following activities is not a direct responsibility of operations management?
Your Answer:
Developing an operations strategy for the operation
Correct Answer:
Determining the exact mix of products and services that customers will want
No this is a direct responsibility of operations management.
5.
Incorrect Operations can be classified according to the degree of variation in demand and visibility of the operation as well as their volume and variety of production. Which of the following operations would be classified as high variation and high visibility?
Your Answer:
(blank)
6.
Incorrect Which of the following would not normally be considered a general characteristic of a service?
Your Answer:
Low contact services can often be made more efficient than high contact services
