...Executive Summary - Process Design Matrix Sayurii Slade OPS/571 March 25, 2015 Cody Smith Appendix A - Process Design Matrix |Process Design Aspect |Drive-thru Car Wash (Service) |Portable Generators (Product) | |Design focal point |Customer |End user | |Strategy |Speedy delivery, customer treatment | | |Process design approach |Designing for the customer, easy access |Contract manufacturer, access to a variety | | |to car wash stations |of markets, increase customer benefits, | | | |difficult to imitate, design for the | | | |customer | |Process map |Flow chart |Service blueprint | |Process Performance Measurement |Customer surveys, mean, standard |Production cycle, defects, time to market, | | ...
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...Process Design Matrix and Summary Leticia Beck OPS/571 September 30, 2013 Design Process Matrix and Summary Chaley’s Hair Salon in a full service beauty salon that is dedicated to providing high customer satisfaction to her clients. She executes this by rendering excellent service quality products and making sure all clients have an enjoyable experience while paying reasonable prices. She also maintains a healthy and creative work environment for her employees. Mission: to supply clients with products and service that caters to the enhancement of their physical appearance. Motto: Customer Satisfaction Guaranteed Chaley Guice is the sole proprietor of Chaley’s Hair Salon. She has been in Downtown Lufkin for the past 9 years. Chaley has a large client base and loyal customers. Her hard work and excellent customer service attracts new customers and retains current clients. The key to success: Location: easily accessible to clients Environment: Provides a professional and relaxing environment for clients Convenience: Offered clients a variety of services as well as convenient hours. Design Process Matrix and Summary The Samsung Galaxy S III is smart phone that offers its user lots of amenities. Samsung provides high quality smart phones that can do just about anything you can imagine. It’s much like a small computer. You can view you emails, presentations, and word documents on the Samsung S III. It is a very creative device that caters to...
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...Process Design Matrix and Summary University of Phoenix OPS/571 14 April, 2014 Executive Summary Businesses continually bring new products to market as customer needs and wants change. Product design has been crucial to the success of many companies. This executive summary pretends to present different process design aspects for the following areas: air conditioning services and bicycle products. For companies dedicated to services, the approaches to be mentioned will be production line, self-service, and the personal attention approach. By the side of product design the approaches include job shop, batch, and continuous. The process map and process design will be discussed for both of companies. Air Conditioning Services The production line is a process derived of from the manufacturing process which is applied to the service sector. This process is the sequence of operations for which each product is continually applied to the same operation sequence. The main purpose of it is the efficient production of results or services. The organization controls the execution of each outlet to ensure high quality of service provides. This approach applies during equipment maintenance where the focus is perform the tasks to the established standards. The second approach is self-service and involves the customer in the production of services. Examples of this approach are E-tickets, Automatic teller machine, company...
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...Process Design Matrix and Summary Process Design Matrix Process Design Aspect Service Product Design focal point Strategy Process design approach Process map Process Performance Measurement Factory location Facility layout Process design Scheduling Production planning Workforce Need for more digital technicians to ensure that customer care is focused in the event of streaming errors and employees capable of patching “bugs” and keeping games updated Need for a reduction in workforce due to not selling hardware as predicted Quality With it being a streaming service there would be a need for greater quality due to factors beyond the control of the streaming compared to owning a physical disc that doesn’t need to be connected Quality has a chance to suffer because units are sitting in storage instead of being sold while manufacturing slows down because of smaller demand leading to a possibly inferior product Capacity Inventory Increase in inventory of digital codes for streaming services Decrease in number of consoles because of lagging demand Executive Summary Overview Online video game streaming and the Nintendo Wii U are selected as the service and the product for identifying suitable process design approaches. In order to effective manage these two items there are three types of contrasting approaches including workforce, quality, and inventory. Executive Summary # 1 A firm proposes the idea of rolling...
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...University of Phoenix Material Process Design Matrix Complete the process design matrix. Write an executive summary identifying appropriate design approaches for a selected product and service. Pick one service with which you are familiar. Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix. Pick one product with which you are familiar. Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix. |Process Design Aspect |Service |Product | |Design focal point |Menu |Better menu for cotumers | |Strategy |Food and Delievery |Good food and fast delievery to costumers | |Process design approach |Reduce cost and still be effective |Limit food choices and delivery locations | |Process map |Diagram to show how certain jobs work in the |Understanding of job title and | | |business |responsibilities | |Process Performance Measurement |Controlling food preparation...
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...Process Design Matrix- Executive Summary OPS/571 February 15, 2016 Teresa N. Banks Process Design Matrix & Summary The product design of Mary Kay focuses on the product life cycle, but a service design focuses on the services provided and customer experiences. The production process, when manufacturing a product, it must go through several stages of the product life cycle. The difference in a product and service design is putting the focus on people instead of the thing. The service process focuses on how well the company production system works Mary Kay Products Design focal Point: The need for qualified products helps show customers they are getting a safe product to better their life. Mary Kay is a large company that has worked hard to build it into a multi-billion dollar company. The company has been to provide customers a chance for employment too. Process Design Approach: The strategy for Mary Kay is to compete with other cosmetic product distributors and provide a high-quality product at a competitive cost. By doing this, it gives them that competitive edge to stay at the top. Quality: The quality of services will affect all customers that come in contact with our personal and cosmetic products. Therefore, the company is liable by law to provide something for human consumption. Mary Kay offers a broad variety of competitive products such as anti-aging formula, hand and lip protection products, and personal care items for men...
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...Process Design Matrix and Summary OPS/571 Margarita Salas-Amaro August 11, 2014 Executive Summary The purpose of this executive summary is to identify appropriate design approaches for a selected product and service. The selected service is a self-serve frozen yogurt store and the product is a new cellular phone. Mr. Freeze is a franchise opportunity located in Eastern Ohio. The new cellular phone is a product manufactured by Samsung in the Galaxy line, the Galaxy S5. Determining the most appropriate design approaches will ensure the service and products selected eliminate error and inefficiency. Service The purpose of this executive summary is to outline the specific design approaches for Mr. Freeze. In the report findings, information will be provided about the process design approach, the design focal point, the strategy, facility layout and the quality of the services and products. According to The Reference for Business, “service businesses are enterprises that are established and maintained for the purpose of providing services (rather than or in addition to products) to private and/or commercial customers”(2014). Mr. Freeze frozen yogurt shop offers customers a tasty, frozen treat in a simple self-serve design. The company has created an atmosphere where the customer is in control of their flavors, servings, and yogurt toppings. The customer enters the establishment and it is a bright, open and clean. The customer has the option to either sit inside or on the patio furnished...
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...Process Design Matrix Summary OPS 571 Process Design Matrix Summary Process design is a method by which a business understands and defines the operation activities that enable the company to function. A Process design was concerned with developing operation processes to ensure that the company resources are used effectively, efficiently and meet customer requirement and satisfaction. Process designs also used to sustain, support organizational development and growth. Process design involves a different area of the company such as production, delivery of service and product and inventory. In this executive summary, I will discuss the appropriate design process for a product and service. I will use pizza home delivery service as an example for service and pizza as an example for product design process. Service Design Process The service process design I am familiar with is pizza home delivery service. It uses all the service design such as self-service, production line approach, and personal attention approach design. The production line approach is commonly used in food service industry. The production line approach the company has control over the process to ensure efficiency and effectivity of the product (Jacobs & Chase, 2011). In pizza home delivery service, the company needs to make sure that within thirty minutes the pizza can be delivered. The production line approach is used so that the company has a step by step process that the employee needs to follow...
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...Executive Summary Greg Hunter OPS/571 05/05/2014 Dr. Raymond House Jr. Executive Summary I’ve selected food services and cars for a suitable process and product design approaches. In order to manage services and deliver on-site services, there are three types of contrasting approaches which include product line approach, self-service approach, and the personal attention approach. Cars are a way of life these days without them our way of life cannot exist. The main focal point in this industry is the result. A car company must produce a quality product that fits the end-user's taste. The three main line item approaches I will discuss will be the job process, batch production, and assembly line. All are a part of the manufacturing of cars. Process Design Matrix Self-service Approach The self-service approach is more consumers driven. The efficiency of this service process can be enhanced E-tickets, Automatic teller machines, company websites which these are just some of the approaches that shift the burden to the consumer (Larson & Gray, 2006). This design approach will also be supportive of the food company, in terms of offering good quality of products to the customers as well as reducing time of service delivery (Chase, 2006). For the reason, due to self-service approach the company will be able to focus on the delivery of effective and efficient services in a less period. Product Line Approach The main focus of this approach is on the efficient...
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...PROJECT MANAGEMENT Launching the First Hamleys Toy Shop In Vietnam Table of Content 1. EXECUTIVE SUMMARY 1 2. PROJECT PURPOSE/JUSTIFICATION 1 2.1. Business need/Case 1 2.2. Business objectives 1 3. PROJECT DESCRIPTION 1 3.1. Project objectives and success criteria 1 3.2. Constraint 2 3.3. Assumptions 2 3.4. Preliminary Scope Statement 2 4. RISK 3 4.1. Risk Assessment Form 3 4.2. Risk Assessment Matrix 4 5. PROJECT DELIVERABLES 4 6. PROJECT APPROVAL REQUIREMENTS 4 7. SUMMARY MILESTONE SCHEDULE 5 8. WORK BREAKDOWN STRUCTURE 7 9. COST BREAKDOWN STRUCTURE 8 10. PROJECT MANAGER 9 11. AUTHORIZATION 9 12. REFERENCES 10 13. APPENDIX 10 1. EXECUTIVE SUMMARY Hamleys is the finest toy shop known and trusted all over the world. Since its establishment in 1970, it has developed the wide chain of shops in many countries. To access more customers and to expand to new potential market in Asia, Hamleys Toy has planned to launch this brand in Vietnam market in 2015. This project is to handle preparation process to set up new store and organize the launching event of this brand in Vietnam 2. PROJECT PURPOSE/JUSTIFICATION 3.1. Business need/Case The major purpose of this project management is to prepare to set up the first Hamleys Toy shop and to organize the launching event in Vietnam. Even one of the most rapid developing countries in Asia with high GDP and the increase of income in middle-income population, Vietnam have still underdeveloped...
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...Process Design Matrix Executive Summary OPS/571 Operations Management July 28, 2014 Process Design Matrix Executive Summary Service Chosen: Personal Concierge Service Types of Service Offered: Dog walking, house sitting and maid services Operational Approach Production Line Approach According to the article, Production-line approach to service, this approach consists of breaking down the process it takes to manufacture one unit into an assembly line. This can best be seen in service industries such as the food industry where making one burger is broken down by buns, lettuce and tomatoes (Levitt, 1972). Real life application. Using this approach, the concierge service can create a system through which each account is handled by a team of service providers. For instance, if a consumer requests dog walking, house cleaning service as well as house sitting service, the concierge service would send at least 3 providers to the home. Each provider would manage one portion of the duties. The provider can choose more than 3 and break the services provided down into more sections as well. Possible indications. Though using this approach can increase quality, for this type of service, the costs by far outweigh the added benefit to the consumer. Self-Service Approach According to Holcombe, the self-service approach is quickly becoming the new and improved way for businesses to provide customer support. Not only does it save time and money in terms of employee labor, it also meets the consumer’s...
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...Process Design and Matrix Summary Michelle Nwosu OPS/571 March 15, 2015 Executive Summary: Process Design Matrix is a tool that is used by a company to identify the type of production approach that should be used for a particular product or service. There are three contrasting service design for production approach; production line approach, self-service approach and the personal attention approach. (Jacobs & Chase, 2011). This summary is best going to describe what approaches organizations use to fit their company’s need and customer satisfaction Production Line Approach pioneered by Mc Donald’s refers to more than just the steps required to assemble a big mac. It treats the delivery of fast –food as a manufacturing process rather than a service (Jacobs & Chase, 2011). Crunchies Fried Chicken is a fast food chain based out in Nigeria. This approach best fit their company. They are a service restaurant that offers fast food service and they are determined to serve a customer under one minute but also giving them the best quality service . This is a pretty high standard they try to uphold knowing the process from getting the product, hygiene and to the actual service from the employee’s .They specialize in indoor, outdoor events and home delivery. Their core value “ We hold ourselves collectively responsible and individually accountable in the pursuit of knowledge and best practices inside and outside our company to offer complete customer satisfaction...
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...Strategy & Project Management: Project orientated organisations Finnland 2005 Prof. (FH) Peter J. Mirski Prof.(FH) Mag. Peter J. Mirski Tel.: +43-512-2070-3510 E-Mail: peter.mirski@mci.edu http://www.mci.edu Current Position MCI, University of Applied Sciences: Director of studies „Management & IT“, Head of IT-Services Academical Profile Research projectmangement, knowledgemanagement strategic information management, e-learning Education process, project, information management Publications and articles in journals Practice Profile Management, R&D Project Management, CEO, CIO Consulting & Training Agenda 10:00 – 14:00 Brief project management overview Project orientated organisations Project scorecard Discussion Literature De Marco T., „The Deadline“, Dorset House Publishing Co ,1997 Goldratt E., “The Critical Chain“, North River Press, 1997 Heerkins G., „project management“, briefcase books 2002 PMBOK Guide, „A Guide to the Project Management Body of Knowledge“, PM Institute, 2000 Links •www.p-m-a.at (pm baseline english, german) •www.pmi.com (pm information) project management overview Importance of Project Management • Projects represent change and allow organizations to effectively introduce new products, new processes, new programs • Project management offers a means for dealing with dramatically reduced product cycle times • Projects are becoming globalised, making them more difficult to manage without a formal methodology –...
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...goals. An information processing perspective on structure explains how organizational linkages can provide needed information capacity. Strategies for grouping organizational activities into functional, divisional, matrix, horizontal, or hybrid structures are shown. Symptoms of misalignment are discussed. CHAPTER OUTLINE Managing by Design Before reading the chapter, students will give their opinions on the following statements: • A popular form of organizing is to have employees work on what they want in whatever department they choose so that motivation and enthusiasm stay high. • Committees and task forces whose members are from different departments are often worthless for getting things done. • Top managers are smart to maintain organizational control over the activities of key work units rather than contracting out some work unit tasks to other firms. Organization Structure Structure includes three key components pertaining to both vertical and horizontal aspects of organizing: designation of formal reporting relationships including number of levels in the hierarchy and span of control of managers and supervisors; grouping of individuals into departments and of departments into the total organization; design of systems to ensure effective communication, coordination, and integration across departments. | ...
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...FORMAT OF THE MARKETING PLAN For MMABiz1 I. Executive Summary (Is done last. Should be 1 page which contains the important sections of the plan. It should start with an intro statement, reasons why you are doing the marketing plan, market situation, industry description, major competitor description, objectives of the plan, target market, key marketing strategies, and a brief description of the action plan for the 4Ps of marketing) II. Current Marketing Situation A. Industry Analysis (Describe the industry where the product is competing in.) - Porter’s Framework (A schematic diagram of Porter’s framework should be done with corresponding explanation) Major Players in the Industry (Include only the key players or main competitors of the product) Competitive Profile Matrix (A tabulation of the major competitors, which includes description, and their 4Ps + other details) Consumer perception and buyer behavior (Include the result of survey here). B. Macro-Environmental Forces (Should include only relevant information / data that impacts on the category the product is competing in. Cite sources properly. Only 7 sentences are needed per macro-environmental force.) - Socio-Cultural Technological Economic Political-legal Demographic Natural / Environmental C. Company Profile (A brief description of the company. Include logo, other product offerings.) - Vision - Mission - Values D. Product Profile - FBA Matrix (Features, Benefits and Advantages in tabular...
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