Premium Essay

Product-Service System Types and Implementation Approach

In:

Submitted By paulalnobre
Words 4116
Pages 17
Product-Service System types and implementation approach
Britta Pergande , Paula L. A. Nobre , Anderson C. Nakanishi , Eduardo S. Zancul , Leandro Loss , Lucas C. Horta
1 2 1 2 2 2 3 3

University of Bremen, Germany
3

Universidade de São Paulo, Escola Politécnica, Depto. de Engenharia de Produção, Brazil Axia Value Chain, Brazil

Abstract The article presents two results concerning Product-Service System (PSS): a typology for PSS and an implementation approach. The proposed typology shows several possible combinations of products with the corresponding services, in order to form the PSS. It illustrates the potential PSS for the respective products. The implementation approach defines the necessary steps for implementation and details which actions have to be performed in order to create and improve a PSS. Combined, the two results presented by the article should support companies in establishing Product-Service Systems with expected benefits on business models and environmental impact. Keywords: Product-Service Systems; PSS types; Implementation approach

1

INTRODUCTION

Product-Service Systems (IPS2), and service design. Various available case studies on Product-Service Systems and servitization of products were identified and analyzed. The analysis focused on service characteristics and their connection to products, providing insights for the specification of PSS types. The results of the case studies were purely analyzed from outside. Based on data gathered on case studies, an inductive approach was applied to propose the PSS typology. Moreover, a deductive approach based on literature research was applied to define the necessary steps to implement PSS. 3 3.1 STATE OF THE ART Definition of Product-Service System

Manufacturing companies have been focusing more and more on providing additional services for their existing products, offering

Similar Documents

Premium Essay

The Nature of Strategy Implementation: Marketing, Finance/Accounting, R&D and Mis Issues

...The Nature of Strategy Implementation: Marketing, Finance/Accounting, R&D and MIS Issues Learning Outcomes After studying this unit, you should be able to do the following: ➢ Explain market segmentation and product positioning as strategy implementation tools. ➢ Discuss procedures for determining the worth of a business. ➢ Explain why projected financial statement analysis is a central strategy implementation tool. ➢ Explain how to evaluate the attractiveness of debt versus stock as a source of capital to implement strategies. ➢ Discuss the nature and role of research and development in strategy implementation. ➢ Explain how management information systems can determine the success of strategy implementation efforts. Introduction Strategy implementation directly affects the lives of plant managers, division managers, department managers, sales managers, product managers, project managers, personnel managers, staff managers, supervisors, and all employees. In some situations, individuals may not have participated in the strategy-formulation process at all and may not appreciate, understand, or even accept the work and thought that went into strategy formulation. There may even be foot dragging or resistance on their part. Managers and employees who do not understand the business and are not committed to the business may attempt to sabotage strategy-implementation efforts in hopes that the organization will...

Words: 3047 - Pages: 13

Premium Essay

Unknown

...organizations. The next section describes the four types of change technology, product, structure, people—occurring in organizations, and how to manage change successfully. The organization structure and management approach for facilitating each type of change is then discussed. Management techniques for influencing both the creation and implementation of change are also covered. The final section of the chapter looks at barriers to change and implementation techniques managers can use to overcome resistance. The Strategic Role of Change If there is one theme or lesson that emerges from previous chapters, it is that organizations must run fast to keep up with changes taking place all around them. Large organizations must find ways to act like small, flexible organizations. Manufacturing firms need to reach out for new, flexible manufacturing technology and service firms for new information technology (IT). Today’s organizations must keep themselves open to continuous innovation, not only to prosper but merely to survive in a world of disruptive change and increasingly stiff competition. There are three types of change: 1. Episodic change 2. Continuous change 3. Disruptive change Stages of Disruptive Innovation Strategic Types of Innovation and Change Managers can focus on four types of change within organizations to achieve strategic advantage. These four types of change are summarized as technology, products and services, strategy and structure, and culture. * Technology...

Words: 4290 - Pages: 18

Premium Essay

Business

...ISSUES OUTLINE | |The Nature of Strategy Implementation | | |Marketing Issues | | |Finance/Accounting Issues | | |Research and Development (R&D) Issues | | |Management Information Systems (MIS) Issues | OBJECTIVES After studying this paper, you should be able to do the following: |1. |Explain market segmentation and product positioning as strategy-implementation tools. | |2. |Discuss procedures for determining the worth of a business. | |3. |Explain why pro forma financial analysis is a central strategy-implementation tool. | |4. |Explain how to evaluate the attractiveness of debt versus stock as a source of capital to implement strategies. | |5. |Discuss the nature and role of research and development in strategy implementation. | ...

Words: 3501 - Pages: 15

Premium Essay

Innovation

...qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwer...

Words: 1043 - Pages: 5

Free Essay

Applied Soa

...Applied SOA Service-Oriented Architecture and Design Strategies Mike Rosen Boris Lublinsky Kevin T. Smith Marc J. Balcer Wiley Publishing, Inc. Applied SOA Applied SOA Service-Oriented Architecture and Design Strategies Mike Rosen Boris Lublinsky Kevin T. Smith Marc J. Balcer Wiley Publishing, Inc. Applied SOA: Service-Oriented Architecture and Design Strategies Published by Wiley Publishing, Inc. 10475 Crosspoint Boulevard Indianapolis, IN 46256 www.wiley.com Copyright  2008 by Wiley Publishing, Inc., Indianapolis, Indiana Published simultaneously in Canada ISBN: 978-0-470-22365-9 Manufactured in the United States of America 10 9 8 7 6 5 4 3 2 1 No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600. Requests to the Publisher for permission should be addressed to the Legal Department, Wiley Publishing, Inc., 10475 Crosspoint Blvd., Indianapolis, IN 46256, (317) 572-3447, fax (317) 572-4355, or online at http://www.wiley.com/go/permissions. Limit of Liability/Disclaimer of Warranty: The publisher and...

Words: 218699 - Pages: 875

Premium Essay

Enterprise Resource Planning

...the Questions. Multiple Choices: 1. Enterprise resource planning is_______ a) Computer System b) Manufacturing Organization c) Method of effective planning of all the resources in an organization d) None of the above 2. Enterprise resource planning vendors are those people_________ a) Who are experts in administration and management of project b) Who have developed the ERP package c) Who uses the ERP system d) None of the above 3. The objectives of ERP ____________ a) Provide support for all variations best business practices b) Enable implementation of these practices c) Empower the customer to modify the implemented business process d) All of the above 4. Which of the followings not the advantages of ERP________ a) ERP eliminates duplication of work b) Reduce overheads, lead type, cycle time and work in progress c) Customization of the ERP software is limited d) Help to achieve competitive advantage 5. EDI stands for__________________ a) Electronic digital interface b) Electronic data interchange c) Enterprise data interface d) None of these 6. A____________________ tool use to quickly develop quality database design by reusing commonly available data models which are applicable to the enterprises requirements and customizing the details for the application at hand. a) Integrated data model b) Integrated management information system c) Business process re-engineering d) Supply chain management 1 IIBM Institute of Business...

Words: 2912 - Pages: 12

Premium Essay

Bmgt 301 Midterm

...organization. Answer: True Level: 1 Page: 392 Type: F 2. Redesign and renewal of the total organization is addressed by operational change. Answer: False Level: 1 Page: 393 Type: F 3. Given that external problems are beyond the control of management, when organizations are caught flat-footed, failing to anticipate or respond to new needs, no one can be blamed. Answer: False Level: 2 Page: 393 Type: F 4. Forces for organizational change exist both in the external environment and within the organization. Answer: True Level: 1 Page: 393 Type: F 5. After the need for change has been perceived, the next part of the change process is implementing change. Answer: False Level: 2 Page: 394 Type: F 6. New department technologies, demands by labor unions, and production inefficiencies are all examples of some external forces. Answer: False Level: 1 Page: 394 Type: F 7. A performance gap is a disparity between the performance of the company when compared with a competitor. Answer: False Level: 3 Page: 395 Type: F 8. The disparity between existing and desired performance levels is the performance gap. Answer: True Level: 1 Page: 395 Type: F 9. The process of learning about current developments inside and outside the organization that can be used to meet a perceived need for change is called search. Answer: True Level: 1 Page: 395 Type: F 10. Originality, authoritarianism, and disciplined exploration...

Words: 5947 - Pages: 24

Free Essay

Sand Case Study

...enterprise call centre for a new GSM operator in the Middle East region. The call centre will be responsible for handling the requests of call customers concerning everything from service activation, to bill enquiry, to asking about new offers. The client required that the Call Center integrate with ORACLE CRM solution that held all the customer information and billing. HP commissioned SAND to do the integration part between CISCO and Oracle. The Approach: When SAND started on the project, we first explored our implementation options based on the technologies being used, and the architecture of the systems that we should integrate. After a the initial investigation and with the help of HP's person in charge of the project we found out that the version of CISCO used an ICM (Intelligent Contact Management) which has only one TCP/IP protocol interface (GED 145) for sending requests and receiving responses for the things that needed implementation. The ICM protocol was analyzed and the needed functions/messages were identified. On the Oracle side, we were supposed to either make direct database operations to retrieve the needed information, or to work with the Oracle implementation team to build some stored procedures for our use. The Solution: After several prototypes were developed to test the best approach for situation, we decided to implement a standalone middle wear between CISCO and Oracle instead of developing java helper classes for the ICM to call directly. The decision was...

Words: 2368 - Pages: 10

Free Essay

Service Oriented Architecture

...Service Oriented Architecture Introduction: Defining SOA Service oriented architecture is a reliable software architecture that generates many positives for business activities. This software design principle is implemented into many organizations to connect multiple clients with the wide range of business functions. Service oriented architecture is becoming more popular among enterprises that will eventually become enthused by the benefits and importance this application has to offer. SOA is essentially a cluster of services that take part in communication with one another. It’s important to become acquainted with the definition of services. First of all the service portion of the architecture includes the key components of software code that’s shared throughout the architecture. The service part of SOA is referred to the self reliant function that does not need to obtain dependence from other services. SOA can be used in conjunction with web services. The primary functions of both SOA and web services are to make the SOA more mainstream for users with productive initiatives, in result that will make it more useful for web services. Web services are centrally concerned with technology specifications, while the service oriented architecture pinpoints the software importances. Service oriented architecture is a viable asset to the technology world for bringing value to those businesses...

Words: 3865 - Pages: 16

Free Essay

Chapter 7 Overview

...Chapter 7: Just-in-Time and Lean Systems Overview This chapter examines the core beliefs of just-in-time systems (JIT). The goal of reducing waste is important in JIT. JIT uses a pull system, which is different than the push system. The key elements of JIT are described. The critical role of TQM in JIT is explained. The role of the employees in JIT is explained. Finally, we gain an understanding of the impact of JIT on all functional areas within both service and manufacturing organizations. Answers to Discussion Questions in Textbook 1. Describe the core beliefs of the JIT philosophy. The core beliefs of JIT are the elimination of waste, the ability of the employees to see the “big picture,” simple solutions, continuous improvement, visibility and flexibility. JIT strives to produce the right products at the right time in the right quantities. Continuous improvement and flexibility are important beliefs that help us achieve this goal. 2. Identify the three major elements of JIT. The three major elements of JIT are just-in-time manufacturing, total quality management (TQM) and respect for people. 3. Explain how JIT manufacturing works and its key elements. JIT manufacturing focuses on value-added processes in order to produce high volumes of high quality, low cost products that meet the customer needs. Its key elements are the pull system, kanban production, small lot sizes, short setup times, uniform plant loading, flexible resources and...

Words: 1817 - Pages: 8

Premium Essay

System Architecture

...Questions #7 IT 193 - Systems Analysis & Design Chapter 7: Development Strategies 1. Describe the trend that views software as a service rather than a product. What effect has this trend had on software acquisition options? * The concept of software as a service is redefining the way that companies develop and deploy their information systems. People in various companies expect traditional packaged applications to be replaced by web-based services that remove the responsibility for installation, maintenance, and upgrades from a company’s in-house staff. https://www.coursehero.com/file/8417844/Chapter7-ReviewQuestions/ 2. Explain the difference between horizontal application software and vertical application software. * A software package that can be used by many different types of organizations is called a horizontal application. An accounting package is a good example of a horizontal application because it can be utilized by many different businesses. In contrast, a software package developed to handle information requirements for a specific type of business is called a vertical application. https://www.coursehero.com/file/8417844/Chapter7-ReviewQuestions/ 3. What is the most common reason for a company to develop its own information system? Give two other options why a company might choose the in-house approach. * In addition to numerous outsourcing options, a company can choose to develop it own systems, or purchase, possibly...

Words: 1457 - Pages: 6

Premium Essay

Bsop

...the 1950s to the present. Answer: Japan’s quality improvement in the 1950s-1970s was oriented toward a structured approach to quality improvement and management commitment. Lower U.S. priority on quality during this period ultimately resulted in the competitive superiority of many Japanese product categories by the end of the 1970s. The subsequent domestic concern with U.S. industrial competitiveness triggered a renewed emphasis on quality management in the 1980s. By the 1990s U.S. products and services met or exceeded foreign offerings in many product categories. AASCB: Analytic Skills 1B (TCO A) Contrast the mindset of management under total quality and more traditional management structures with respect to employees, manufacturing, and leadership. Answer: New mindset: employees as critical assets, manufacturing as a value-creating source of competitive advantage, leadership as transforming the organization by encouraging improvement. Old mindset: employees as replaceable factors of production, manufacturing as a function that should focus on low cost and efficiency of production, leadership as more closely resembling managerial control where concern is on keeping current behavior within target. AACSB: Reflective Thinking Skills 2A (TCO B) Explain each of the following statements as they apply to modern quality management. a. Customer service is the rule, not the exception. b.. The absence of defects is a given rather than a source of competitive advantage. ...

Words: 2010 - Pages: 9

Premium Essay

Innovation

...info@eBaoTech.com LifeSystem eBaoTech Product Offerings for Life Insurance Our offering for life insurers consists of our flagship LifeSystem Suite, supplemented by components that can be also installed separately like SalesPlatform, LifeClaims and others. In addition, we also offer specialized product Suites for Group Life and Life Insurance Wrappers based on the same architecture as LifeSystem. “eBaoTech’s SaaS offering based on LifeSystem is very useful for us to execute our vision and strategy especially in the economic conditions that is full of uncertainty and also very competitive insurance market. eBaoTech SaaS definitely will bring WanaArtha Life to different level of customer service where we can offer faster and more convenient service towards our customers. During installing period, the solid cooperation between eBaoTech team from Shanghai-Singapore-Indonesia with our dedicated team is the key of success.” Managing Director, WanaArtha Life End-to-End Suites eBaoTech LifeSystem GroupLife AssetLink Typical Sub-Suite Component Offerings SalesPlatform Reinsurance Product Definition Claims The LifeSystem Suite has been developed over the last 10 years into a highly mature solution, currently supporting more than 20 million life insurance contracts in 36 installations across 16 countries globally. It is a modern Policy Administration solution that supports the complete process of managing life insurance products,...

Words: 3009 - Pages: 13

Premium Essay

Lean Logistics

...LEAN LOGISTICS INTRODUCTION Every class we have had and every paper we have read has shown us that logistic activity involves delivering products and services where they are required at the exact time needed. In order to achieve this, logistics require the correct and precise administration of order processing, inventory, transportation, but also the consolidation of warehousing, materials handling and packaging, all these activities through an integrated network of facilities. We can see in our daily life that it is very difficult to imaging accomplishing a whole variety of operations such as, manufacturing or international commerce without logistics. In an effort to go deeply into the logistics wide and complex world we are willing to investigate an specific area of it, which we believe is the main goal of today’s logistical operations: Lean Logistics. Having a Lean system, without waste, allows us to give better and quicker response to the demand, and makes enterprises improve in many if not all activities. Writing this report represents not only giving definitions, and researching the most possible information that can be extracted from different reliable sources, it is more than that. It is interpreting data, analyzing information, and demonstrating how effective this logistical approach can be inside a company. DISCUSSION Companies are always pushing themselves to improve in order to obtain an advantage over their competitors. They frequently feel...

Words: 2823 - Pages: 12

Premium Essay

Application.Servers.for.E-Business

...sources. Reprinted material is quoted with permission, and sources are indicated. A wide variety of references are listed. Reasonable efforts have been made to publish reliable data and information, but the author and the publisher cannot assume responsibility for the validity of all materials or for the consequences of their use. Neither this book nor any part may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, microfilming, and recording, or by any information storage or retrieval system, without prior permission in writing from the publisher. The consent of CRC Press LLC does not extend to copying for general distribution, for promotion, for creating new works, or for resale. Specific permission must be obtained in writing from CRC Press LLC for such copying. Direct all inquiries to CRC Press LLC, 2000 N.W. Corporate Blvd., Boca Raton, Florida 33431. Trademark Notice: Product...

Words: 98260 - Pages: 394