...and Scientific Research ISSN 2351-8014 Vol. 2 No. 2 Jun. 2014, pp. 313-320 © 2014 Innovative Space of Scientific Research Journals http://www.ijisr.issr-journals.org/ Influence Factors of Online Shopping Binbin He and Christian Bach Department of Technology Management, University of Bridgeport, Bridgeport, CT 06604, USA Copyright © 2014 ISSR Journals. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. ABSTRACT: Perceived risk, Shopping motivations, Experience, Service quality and Trust are five important factors to improve the competitiveness of online shopping. KEYWORDS: Perceived Risk, Shopping Motivations, Experience, Service Quality, Trust. 1 INTRODUCTION This paper wants to research influence factors of online shopping, the advantages and disadvantages of online shopping; and how to improve the competitiveness. The foundation of this paper was based on some factors about if people choose the online shopping. Via analyzed the factors, I will present some suggestion about how to improve the competitiveness. Online shopping had some problems in user-friendliness and aesthetics [1]. Now it is the first evolved of B to C E-commerce [2]. The first factor is Perceived risk. Perceived risk is an important part of online shopping factors. Consumers are worried much about perceived risk....
Words: 4824 - Pages: 20
...company. Another reason that a shareholder is a stakeholder is because they provide funding for Monarch. On 15 November 2011 the shareholders provided £77 million of funding. Monarch Stakeholders Introduction Monarch Airlines operates a fleet of 32 aircraft on scheduled and charter flights from a number of UK airports, including Birmingham, East Midlands, Leeds Bradford, London Gatwick, London Luton and Manchester. Flying to more than 50 destinations worldwide, it carries in excess of 6.5 million passengers every year. Competitors British Airways is a stakeholder in Monarch because they are competitors and they want their sales to increase. British Airways is a stakeholder because they are competing with Monarch to try and sell as many flights as possible. British Airways is a stakeholder in Monarch because they are affected by the decisions Monarch make. Employee An employee is a stakeholder because they work at Monarch. They are interested in the success of the company because they do not want Monarch to go out of business. This would make the employees at Monarch lose their jobs. Employees want the business to make a huge profit because this would mean they can increase the wages of the employees. Introduction Monarch Airlines operates a fleet of 32 aircraft on scheduled and charter flights from a number of UK airports, including Birmingham, East Midlands, Leeds Bradford, London Gatwick, London Luton and Manchester. Flying to more than...
Words: 1661 - Pages: 7
...The Client Paper Carmen Canjura BSHS/305- Historical Development of Human Services: an Introduction September 28, 2015 Elissa Mattson The Client Paper The Professional of Human Services, work with different type of person. From diverse origins, various ethnic races, which are suffering different, problems in their lives? The various problems that customers face in the human services can identify as follows. Problems need development, and the needs created by some social change, and can influence environmental needs. As also several different social skills used when working with the client. Different strategies to help customers and provide better support and customer support so that problems can be solved best used. When problems occur, we realize that something is wrong and realize that this causes inconvenience to the customer. (Woodside, 2011) Human service professionals should identify where the problems come because sometimes tend to bea unemployment, inadequate housing, or disease of any kind. As has already identified the problem is to do everything possible to find the solution, helping the client to take better care of him. Development theory suggests that human development is a process of continuity and that there are certain stages in the life of the individual to be experienced. (Trotter & Stwartwood 2007) Over lifetime customers have been able to develop difficult situations such as problems, community, culture, work, weather, and even socio-political...
Words: 1115 - Pages: 5
...in Open Houses * Made Fliers for upcoming events Milton High School Assistant to the IT Department * Trouble shoot computers/ replace Motherboards/ Build computers * Add student to Active Directory/ Reset passwords/ Add printers to individual accounts * Assign computers to teachers and students * Software updates and Smart Technology * Clean and update computers/ Trouble shoot overhead projectors GE Wind Energy / Landrum Staffing - Pensacola, FL 2011 to 2012 Material Handler/Forklift Operator Participated in all aspects of warehouse duties including stocking, pulling orders, and packaging. Experienced in all phases of shipping, receiving, and inventory control. Promoted safety awareness and a professional working environment. * Coordinated labor and equipment resources ensuring all jobs were completed accurately, efficiently, and in a quality manner. * Operated forklift and other bulk material transportation devices. * Established competence in shipping and receiving, inventory control, and warehousing with an emphasis on attention to detail and cost savings. * Identified areas improvement and assisted management in preventing errors and improving quality....
Words: 560 - Pages: 3
...Introduction This report will look at how to develop you as an effective Human Resource Practitioner. It will summarise the Human Resource Profession Map (HRPM), also identify different effective communication skills, understanding customer needs and how to delivery effective service. Activity 1 Human resource professional map The Human Resource Map also known as HRPM has been developed to help Human Resources practitioners and organisations to be successful and effective in their role and also to develop further in their career. The HRPM is broken up in to four key components – Professional areas, behaviours and band and transitions. There are ten professional areas, two of them being Core professional areas – Insights, Strategy, and Solutions and Leading HR. The first core professional area insights, strategy and solutions show the direction of the profession as a practiced business discipline with a people and organisation specialism. Secondly leading HR has three main areas for leadership to develop, personal leadership, leading others and leading issues. Next there are eight other professional areas – Organisational design which ensures the organisation is set up to achieve objectives in both the short and long term and that structural change are managed efficiently. Organisational development provides the organisation to have a committed workforce and that culture, values, support, performance and adaptability are assessed and developed. Resourcing and talent...
Words: 1293 - Pages: 6
...INTRODUCTION: Service quality is an approach to manage business processes in order to ensure full satisfaction of the customers which will help to increase competitiveness and effectiveness of the industry. Quality in service is very important especially for the growth and development of service sector business enterprises (Powell, 1995). It works as an antecedent of customer satisfaction (Ruyter and Bloemer, 1995). With the increase of the importance of service sector in the economy of Bangladesh, the measurement of service quality became important. ISO standards are one of the measurement tools of service quality, where quality is defined as the totality of features and characteristics of a product, process or service (Islam & Ahmed, 2005). Private Banks dealing in retail banking Industry is consequently put into lot of pressures due towards increase in global competition. Different strategies are formulated to retain the customer and the key of it is to increase the service quality level. Typically, customers perceive very little difference in the banking products offered by private banks dealing in services as any new offering is quickly matched by competitors. Parasuraman et. al (1985) and Zeithaml et., al (1990) noted that the key strategy for the success and survival of any business institution is the deliverance of quality services to customers. The quality of services offered will determine customer satisfaction and attitudinal loyalty (Ravichandran et al. 2010)...
Words: 2217 - Pages: 9
...DATE: 18th October 2012 1.0 Introduction This report has been produced for a new HR practitioner entering into Companies House. This report it outlines The Chartered Institute of Personnel and Development (CIPD) HR Profession Map and how this feeds into timely and effective service delivery from professional HR practitioners. The HR Profession Map (HRPM) developed by CIPD is a useful wide-ranging visionary tool of how HR can add value to the organisation it operates in. The map covers skills, behaviours and knowledge that HR people require in order to become a successful HR professional. It also helps to identify areas that people may need to be developed. The map provides support to individuals as they recognise development needs for their career progression which in turn helps the practitioner acquire the knowledge, skills and behaviours to deliver timely and effective HR services to its customers. The information for this report has been collected from the CIPD website and the HR map. 1.1 Findings The HR Profession Map holds two professional core areas that cover insights, strategy and solutions as well as Leading HR. Insights, Strategy and Solutions is where the professional fosters legitimate insights and solutions, which aid understanding in the business and how it works (or should work), and allows well-defined strategies to be developed and implemented in order to improve things. Leading HR is where a prominent HR professional has active, insight-led leadership;...
Words: 947 - Pages: 4
...knowledge and experience about professional business activities. Internship equips us with the necessary knowledge, skills and values of business culture and guides us to perform skillfully as it is the first step in our practical professional life .So starting an Internship was...
Words: 1232 - Pages: 5
...The CIPD Profession Map Our Professional Standards The CIPD Profession Map Our Professional Standards Contents Introduction The CIPD Profession Map The design principles and architecture of the Profession Map Bands and transitions Professional areas Professional area definitions 1 Insights, strategy and solutions 2 Leading HR 3 Organisation design 4 Organisation development 5 Resourcing and talent planning 6 Learning and development 7 Performance and reward 8 Employee engagement 9 Employee relations 10 Service delivery and information Behaviours The Profession Map behaviours Curious Decisive thinker Skilled influencer Personally credible Collaborative Driven to deliver Courage to challenge Role model 2 4–7 4 6 8–46 9 10 14 17 20 23 26 30 33 36 39 42–51 43 44 45 46 47 48 49 50 51 1 Profession Map – Our Professional Standards V2.4 INTRODUCTION Introduction DESIGN AND ARCHITECTURE The CIPD Profession Map sets out standards for HR professionals around the world: the activities, knowledge and behaviours needed for success. Use the standards in the CIPD Profession Map for you and your organisation to: • define great HR • diagnose areas of success and improvement • build HR capability • recognise achievement through professional qualifications and membership. By the profession, for the profession BANDS AND TRANSITIONS Based on research and collaboration with organisations around the world, and continuously reviewed and updated with our research...
Words: 30486 - Pages: 122
...business segments needs and concerns, as opposed to attempting to incorporate them into both the business and graphics professional program software, while not completely addressing any one segment. I think that Strong’s proposal has merit but concur with the concerns of the sales and the marketing staff. The positive aspect of the proposal is that the business section appears to have adequate staffing. It is just a matter of positioning the Aldus PageMaker, in the minds of the “novice” business segment that the PageMaker is user friendly, and marketing the PageMaker to appeal to this market and training of the retailers, so they are more knowledgeable. The professional graphic division has the potential to increase future earnings, through their reliance on technical support, which will bring in additional resources. Human resources are already in place for the most part in regards to the business division, along with the skill and knowledge, though it will present a challenge to the Aldus budget. The ability for financial gain is greater in the graphics professional segment, because of the continual need of this segment and the fact that organizations usually operate on contracts, and provide some consistent revenue along with the ability to charge a premium for the product, and the additional, expense of compatible software, along with professional technical support, that will be provided, so Aldus can compete with VARs. I...
Words: 3568 - Pages: 15
...sections. Please see the attached Excel Spreadsheet for the map. The site map includes: • Home: o “Welcome”- introduction and over view to the company. Includes a hyperlink to “Lawn Care Services” under the “Service” section o “Lawn Care”- introduction to lawn care. Includes a hyperlink to “Lawn Care Services” under the “Service” section o “Let’s Meet”- takes the customer to the “Information Request” in the “Contact” section. • About Us: o “Intro”- provides an introduction to the owners with their story and pictures. o “Let’s Meet”- takes the customer to the “Information Request” in the “Contact” section. • Contact: o “Email Brother A”- email to the one owner. o “Email Brother B”- email to the other owner. o “Information Request”- allows customer to enter in name, contact information and free text to obtain information. • Gallery: o “Slide Show”- scrolls through before and after photos with text describing the project. o “Let’s Meet”- takes the customer to the “Information Request” in the “Contact” section. • Service: o “Lawn Care Services”- provides a list of common jobs and services performed. o “Let’s Meet”- takes the customer to the “Information Request” in the “Contact” section. • Payment Center: o “PayPal”- provides a quick link to the external PayPal website for ease of payment by the customer. o “Let’s Meet”- takes the customer to the “Information Request” in the “Contact” section. B. Design Mock-Up Please see attached pages for mock-up...
Words: 353 - Pages: 2
... Mobile No : +918697070645 Flat No 8,60/11,Andul 1st Bye lane,P.O – Danesh sk lane P.S – Shibpur,Dist – Howrah,West Bengal - 711109 |Career Objective | To work in a productive environment with ample opportunities to build strong technical and professional skills and to experience sustained career growth. |Professional Summary | • Having experience in developing client/server web application using Java/J2EE technology • Proficient in use of Struts , Spring and Hibernet Framework • Good knowledge in exposing and consuming Web services • Versatile in J2EE technologies specially Servlets, JSP, JDBC, EJB • Good Knowledge in Java server programming and MVC-architecture |Working Profile | . Worked at Platoon Technologies as Trainee Software Engineer (From 6th July 2009 to 7th June 2010 ) Bangalore, India. • Worked at Sasken Communication Technologies as Software Engineer (From 10th June 2010 to 29th March...
Words: 705 - Pages: 3
...Acknowledgement: First and Foremost, I would like to thank Almighty Allah for his blessings. I would like to thank my Module Instructor “Sir Naqi Shah” for his valuable guidance and advice throughout this project. Without his superior knowledge and experience, the Project would not pursue in a quality of outcomes. Table of Contents: * Introduction * General Introduction * Company Introduction & Products (Nestle) * Mission & Vision Statement and Core Values * Mission Statement * Vision Statement * Core Values * Tasks * Task # 1 * Task # 2 * Task # 3 * Task # 4 * Conclusion * Recommendations * References and Bibliography Introduction: Today’s business world is highly dynamic uncertain and challenging the globalization and rapid peace of technology results in the integration of social culture economic and unsituational markets. Today the customers are very much aware about the market trends they know what is good for them and they want quality products and services at reasonable prices. The organization must effort to attract and retain customers long term and this can only made if the organization can design and develop strategic planning to establish goals and objectives with the use of their resources in the best possible manner and this can create brand image, brand loyalty and future achieve competitive advantage. The total quality management module focuses to improve...
Words: 3249 - Pages: 13
...worker at H&R Block Assignment #3 Manager’s Interview Report Bus 520 September 1, 2011 Dr. Battles Dianne Byrd PART 1 – Introduction: Name and Title of Manager: Mary Taylor the District Marketing Coordinator Name of business: H&R Block, Inc. Type of business: Service and Tax Company Years in business: 7 Years Description of products and/or services: Our Company provides loans thru H&R Block Bank, individual and corporate tax preparation, audit service, tax preparation training and estate planning. PART 2- Interview: 1. What’s it like to maintain focus, energy and motivation? In order for our management team to stay focused we keep them informed and involved of all promotionals on a weekly basis. 2. What are the business ethics? Our business ethics stands by superior customer service, a commitment to stand behind our associates and work, and a promise to always charge a fair price for the value provided. 3. How can a person become a manager and what is the necessary training? Our company is filled with highly trained and experienced professionals. In order for an individual to be hired for a management position they are required to have tax preparation knowledge and experience, along with a college degree; preferably a Bachelor’s degree. 4. What are the professional growth and development? Professional growth and development depends on the individual. We provide online and in class training year-round for our employees to upgrade their...
Words: 1991 - Pages: 8
...CHAPTER 1: INTRODUCTION 1.1 Introduction For our system we have chosen to do food online ordering system on Easy diet. Easy diet is an existing system which we have improvised and it is prepared computerized. We are a group of professionals dedicated to promote weight loss and healthy living via healthy eating. Our food are prepared, cooked and packaged by professionals, allowing you the opportunity to experience the fusion of taste and nutrition from our kitchen. It provides customers with cooked meals which are chilled to preserve the freshness and quality. There are 3 plans available to choose from. The Special Weight Loss Program, The Executive Meal Plan and The Daily Plan. Each plan has its own menus and specialty. These plans will be chosen from a set menu designed weekly and prepared in our kitchen. We then collect your orders, prepare and have your meals packaged, ready for delivery. 1.2 Objective Our objective is to make healthy eating accessible and affordable for everyone. We feel it is our duty not only to guide and educate on diet and nutrition, but also to provide the services for our goals to manifest. 1.3 Project Scope This food online ordering system will consist of creating a much healthier and organized diet. It has been improvised since early 2015. We have prepared more interesting choices for menu, free consultation for every plan that has been purchased, and a faster and efficient delivery service, and interesting newsletter and advice...
Words: 398 - Pages: 2
