Cost Control

Conte nts

Pref ace to the New Edition
The Cost Manager’s Toolkit – PDA-size Summary

1 GOOD COST MANAGEMENT
The Unsung Hero Cheaper and Better
Managing and Cutting Costs – Intelligently

2 COST LEADERSHIP
A Challenging Base Case Indiv idual Accountability Persistence
A Continuous Improv ement Culture Short Timef rames
Feedback Loops Strategic Skepticism Top Team: Finance
Top Team: Human Resources Role Models
Toolkit – Cost Leadership

3 TECHNIQUES AND TACTICS
Understanding Cost Dy namics Management Accounts and Metrics Bang f or Buck
Slice and Dice
Understanding Natural Cost Trends Cash Cost Not P&L Cost
Best Practice (and Lev el Play ing Fields) Competitiv e Analy sis
Toolkit – Techniques and Tactics

4 PEOPLE
Why Is People Cost So Problematic? Hiring
Pay ing
Technology and Productiv ity Firing
Managing the Av erage Perf ormer Minimizing the Core Organization Toolkit – People

5 SUPPLIERS
Who Manages Supplier Costs? Understand the Balance of Power Consolidate to Fewer Better Suppliers Negotiate Intelligently
Don’t Get Locked In
Manage Total Cost of Ownership
Get Tough on the Costs of Serv ices Toolkit – Suppliers

6 COST CUTTING CASE STUDY
Month 1
Month 2
Month 3
Month 4

7 WIRED AND GLOBAL

The Internet Globalization
Toolkit – Wired and Global

8 LATERAL THINKING
Indirect Cost Generators
Let the Customers Do the Work Cost into Rev enue
Toolkit – Lateral Thinking

9 COST MANAGEMENT AS STRATEGY
Deliv ering Value v ia Acquisitions Underpinning Pricing Strategies
Discov ering More New Growth Opportunities Creating an Ef f ectiv e Center in a Large Corporation Toolkit – Cost Management as Strategy

10 COST IN THE PUBLIC SECTOR
The Size of the Problem
What Constitutes Public Spending?
Why Managing Public-Sector Cost Is Tough Y es, It’s